602 Customer Service Roles jobs in Lanham

1. Handle a large volume of inbound and outbound calls in a timely manner
2. Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
3. Identify customer needs, research issues, resolve complaints, and provide solutions
4. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
5. Recommend improvements for systems and processes to boost organizational efficiency
6. Memorize scripts for products and services, and refer to them during calls
7. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
8. Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
9. Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
10. Create and maintain record of daily problems and remedial actions taken, using call-center database
11. Leverage data and insights gathered by the call center to recommend and influence process improvements
12. High school degree or equivalent
13. Experience working in a call center or customer-support role
14. Strong active-listening and verbal-communication skills
15. Proficiency in problem-solving
16. Ability to multitask and manage time effectively
17. Expertise in conflict resolution
18. Experience in customer sales

General Summary of Position

MedStar
Washington Hospital Center has a part-time, overnight weekend opportunity for a Call Center Coordinator. This position collaborates
with the departmental leadership of Support Services and oversees all hospital
services requests, bed movement and placement of patients and helps to monitor
efficient transfers and discharges for enhanced throughput. Serves as the
coordinator for the base station for the Environmental Services, Linen
Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed,
Clinical Equipment Support, Facilities as well as a liaison for Information
Technology requests. Receives incoming telephone calls and dispatches to
Support Services departments accordingly.

Location: MedStar Washington Hospital Center

Staus: Part-time, 16 hours per week

Schedule: Every Saturday and Sunday, 11pm-7:30am

This part-time position is generally not eligible for benefits.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required.

Experience

• Less than 1 year such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment required.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills
• Good technical/mechanical aptitude
• Excellent organizational skills
• Highly motivated individual with minimum typing speed 45+wpm, with minimal errors.
• Excellent customer service skills
• Ability to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer
• Ability to multi-task and prioritize.

This position has a hiring range of $28.20 - $47.30

• Health/Dental/Vision Insurance - Cigna
• FSA
• HSA
• Life Insurance
• 401K Contributions
• Disability Insurance
• Paid Time Off
• Every Friday off
• Tuition Assistance
• Free Parking
• Paid Maternity and Paternity Leave
• STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)

1. Answers telephone for Wheaton, Chevy Chase, DC, Shady Grove, Olney, Frederick, Fairfax and OAC, screens calls, takes messages and provides information in a timely manner
2. Warm transfers calls to the appropriate department or staff member
3. Schedules appointments according to scheduling specifications for each physician
4. Verify new patients benefits and eligibility when Eligibility department is short staff or not available
5. Keeps physicians schedule full
6. Handles outside physicians calls as follows: The ARA physician is contacted Physician is given patient's name and other pertinent information if is regarding an existing patient

1. Informs the reception desks with cancellations/add-ons/ or patients running late
2. Enrolls and aids patients with patient portal registration and navigation
3. Backs up the triage nurses with sending task when no one is available;
4. Assist offices managers when needed with the patient waitlist
5. Assist office managers when needed with rescheduling patients that need to be moved because doctor has closed or changed the schedule
6. Runs error reports to capture and correct any scheduling errors
7. Performs other related work as required
8. Other Duties as Assigned : The assignment of duties to employees is not limited to the content of this job description. Other tasks and assignments may be related to the work usually assigned to the employee, but in some circumstances may be completely unrelated.

1. Skill in greeting patients by answering the telephone in a pleasant and helpful manner
2. Ability to speak clearly and concisely
3. Ability to read, understand, communicate and follow oral and written instructions. Knowledge of grammar, spelling and punctuation
4. Skill in operating a computer, typewriter, photocopier, fax machine and postage meter. Excellent interpersonal skills
5. Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public
6. Ability to work in a fast paced, stressful environment
7. Ability to perform more than one task at a time at a fast pace and accurately
8. Detail oriented

1. Obtains proper signatures before releasing records.
2. Follows HIPAA regulations for maintaining patient confidentiality and the handling

1. Demonstrates a strong commitment to honest and responsible corporate conduct.
2. Identifies, reports and /or prevents any fraudulent or unethical behavior is

1. Initiates notification to management if inappropriate behavior is observed within

1. Customer Service Experience in Health Care or Physician's office
2. One-year medical office experience as a medical receptionist.
3. Computer experience required.

General Summary of Position

MedStarWashington Hospital Center has a part-time, overnight weekend opportunity for a Call Center Coordinator. This position collaborateswith the departmental leadership of Support Services and oversees all hospitalservices requests, bed movement and placement of patients and helps to monitorefficient transfers and discharges for enhanced throughput. Serves as thecoordinator for the base station for the Environmental Services, LinenDistribution, Central Patient Transport, Supply Chain, Food Services, Biomed,Clinical Equipment Support, Facilities as well as a liaison for InformationTechnology requests. Receives incoming telephone calls and dispatches toSupport Services departments accordingly.

Location: MedStar Washington Hospital Center

Staus: Part-time, 16 hours per week

Schedule: Every Saturday and Sunday, 11pm-7:30am

This part-time position is generally not eligible for benefits.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required.

Experience

• Less than 1 year such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment required.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills
• Good technical/mechanical aptitude
• Excellent organizational skills
• Highly motivated individual with minimum typing speed 45+wpm, with minimal errors.
• Excellent customer service skills
• Ability to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer
• Ability to multi-task and prioritize.

This position has a hiring range of $28.20 - $47.30

1. Exhibits strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
2. Dictates and responds to all voicemails and e-mails received by the call center in a timely manner, within the response time designated by the practice.
3. Processes payments accurately and timely while adhering to payment plan guidelines.
4. Interprets Explanation of Benefit's (EOB) to ensure payments and adjustments are properly applied.
5. Regularly and accurately updates applicable patient personal and payment information within EMR/EHR software.
6. Reviews audit journal daily to ensure accounts are monetarily balanced.
7. Meets personal metrics and quality customer service experience requirements set for the call center team.
8. Collaborates with the assigned leader to resolve escalated/unresolved customer issues.
9. Ensures compliance with all applicable laws, regulations, and CAO policies at all times.
10. Performs other duties as assigned.

• High School Diploma or GED
• 2+ years of experience of call center experience, preferably in a medical setting/organization.
• Proficiency with Microsoft Office suite of products and EMR/EHR software.
• Experience collaborating across multiple functions.
• Experience operating in a fast-growing work environment and dealing with ambiguity.

• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Strong leadership skills with a focus on employee development and engagement.
• Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

1. Exhibits strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
2. Dictates and responds to all voicemails and e-mails received by the call center in a timely manner, within the response time designated by the practice.
3. Processes payments accurately and timely while adhering to payment plan guidelines.
4. Interprets Explanation of Benefit's (EOB) to ensure payments and adjustments are properly applied.
5. Regularly and accurately updates applicable patient personal and payment information within EMR/EHR software.
6. Reviews audit journal daily to ensure accounts are monetarily balanced.
7. Meets personal metrics and quality customer service experience requirements set for the call center team.
8. Collaborates with the assigned leader to resolve escalated/unresolved customer issues.
9. Ensures compliance with all applicable laws, regulations, and CAO policies at all times.
10. Performs other duties as assigned.

• High School Diploma or GED
• 2+ years of experience of call center experience, preferably in a medical setting/organization.
• Proficiency with Microsoft Office suite of products and EMR/EHR software.
• Experience collaborating across multiple functions.
• Experience operating in a fast-growing work environment and dealing with ambiguity.

• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Strong leadership skills with a focus on employee development and engagement.
• Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Join to apply for the Call Center Coordinators role at MedStar Health 1 day ago Be among the first 25 applicants Join to apply for the Call Center Coordinators role at MedStar Health Get AI-powered advice on this job and more exclusive features. General Summary Of Position MedStar Washington Hospital Center has a part-time, overnight weekend opportunity for a Call Center Coordinator. This position collaborates with the departmental leadership of Support Services and oversees all hospital services requests, bed movement and placement of patients and helps to monitor efficient transfers and discharges for enhanced throughput. Serves as the coordinator for the base station for the Environmental Services, Linen Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed, Clinical Equipment Support, Facilities as well as a liaison for Information Technology requests. Receives incoming telephone calls and dispatches to Support Services departments accordingly. General Summary Of Position MedStar Washington Hospital Center has a part-time, overnight weekend opportunity for a Call Center Coordinator. This position collaborates with the departmental leadership of Support Services and oversees all hospital services requests, bed movement and placement of patients and helps to monitor efficient transfers and discharges for enhanced throughput. Serves as the coordinator for the base station for the Environmental Services, Linen Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed, Clinical Equipment Support, Facilities as well as a liaison for Information Technology requests. Receives incoming telephone calls and dispatches to Support Services departments accordingly. Location: MedStar Washington Hospital Center Staus: Part-time, 16 hours per week Schedule: Every Saturday and Sunday, 11pm-7:30am Primary Duties And Responsibilities This part-time position is generally not eligible for benefits. Supervises the daily operations of services requests for the support services and operations division. Oversees performance and job functions of associates performing service requests including supplemental PRN staff. Oversees and maintains the information within bed tracking and work order system is accurate and makes edits as necessary. Responsible for new and ongoing training of associates. Dispatches and trains personnel to handle assignments, monitors the status and verifies completion of the task. Receives incoming telephone calls for Support Services departments to include, but not limited to Environmental Services, Biomed, Supply Chain, Clinical Equipment Support, Facilities, Food Services, Central Patient Transport, Medical Materials, and Linen Distribution as well as the Information Technology department. Records request information utilizing the computer system, prioritizes and processes service requests according to departmental procedures. Interacts with hospital personnel involved in or affecting departmental operations and the delivery of services to customers. Maintains communication with management as necessary to assure quality and continuity of services according to all applicable standards. Responds to inquiries and concerns of the staff and customers departments, initiating prompt follow-up, documentation, and notification of others as necessary. Tracks and dispatches service tickets to department managers and staff from the Call Center, determine and schedule service requests according to urgency, and close out ticket upon completion. Generates reports from the software program, as requested, to track service request issues and responses. Minimum Qualifications Education High School Diploma or GED required. Experience Less than 1 year such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment required. Knowledge, Skills, And Abilities Strong verbal and written communication skills Good technical/mechanical aptitude Excellent organizational skills Highly motivated individual with minimum typing speed 45+wpm, with minimal errors. Excellent customer service skills Ability to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer Ability to multi-task and prioritize. This position has a hiring range of $28.20 - $7.30 Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at MedStar Health by 2x Sign in to set job alerts for “Call Center Coordinator” roles. 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