143 Customer Service Roles jobs in Oshkosh
Bilingual Call Center Representative
56201 Green Lake, Wisconsin
Community Health Corporation
Posted 2 days ago
Job Viewed
Job Description
Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!
WHAT DO WE DO?
CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
WHO ARE WE LOOKING FOR?
We are on the search for a Full-time Call Center Representative to join our Willmar, MN team. In a Call Center Representative role at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.
Duties:
- Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
- Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance or take messages and direct calls to the appropriate party.
- Completes initial registration information of new patients following established policies and procedures.
- Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs, including documenting phone notes when appropriate.
- Follow communication "scripts" when handling different topics.
- Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Navigate through patients' chart in the EHR to locate appropriate information.
- Maintains daily EHR worklist.
- Verifies coverage under insurance, Medicare, Managed Care, and other federal/state programs.
- Verifies pharmacy information and other clinical information related to a patient's visit.
- Processes patient payments over the phone
- Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
- Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
- Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
- Other duties as assigned by supervisor.
In addition to being a wonderful team member, we are seeking an individual with the below qualifications:
PHYSICAL ABILITIES
- In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
- Employee must be able to lift up to 50 pounds occasionally.
- Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.
- High school diploma or G.E.D. required
- Medical Administration Certificate or 2 years experience in medical reception is required
- Ability to use Microsoft Word for basic correspondence
- Must be able to use a calculator
- Bilingual (English/Spanish) preferred
- Ability to adapt to specific environment and duties
- Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well effectively with patients, clients, vendors, and staff
CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:
- Snow Days: If the local public schools are closed/delayed due to storms, our CHSI employees in that area will have to work from home.
- Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
- Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
- Paid Holidays: CHSI offers 12 days of holiday pay.
- 401K Retirement Plan, with a 4% company match!
- Health, Dental, and Vision insurance
- HSA Health Savings Account and/or Flexible Spending Account
- Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
- Supplemental Voluntary Benefits
Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit for more information.
READY TO MAKE A DIFFERENCE?
If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.
PLEASE NOTE:
CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).
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0
Customer Service/Customer Billing
54913 Appleton, Wisconsin
Kelly Services
Posted 9 days ago
Job Viewed
Job Description
**Customer Service/Financial Services Rep**
**Job Summary:**
Join a medical practice as a Financial Services Representative and become an integral part of our team. Based in our dynamic office, you will play a pivotal role in ensuring smooth financial interactions between patients and the practice. With your expertise, you will manage patient and insurance billing, providing crucial support in navigating the financial aspects of healthcare.
**Job Specifications:**
+ **Job Type:** Full-Time
+ **Company:** Specialty Medical Practice
+ **Location:** Appleton, WI
+ **Pay Rate:** $19/hr
+ **Shift:** 1st
**Roles and Responsibilities:**
+ Communicate with patients regarding their accounts through verbal and written correspondence.
+ Prepare surgical estimates and set up payment plans with patients.
+ Process patient credit card payments and collaborate with attorney offices for account resolutions.
+ Review monthly delinquency reports and refer delinquent accounts to collections.
+ Handle bankruptcy notices and communicate with insurance companies to ensure claims are processed accurately.
**Qualifications & Skills:**
+ Ability to work effectively in a team environment.
+ Basic knowledge of insurance plans (HMO, PPO, etc.) and related processes.
+ Proficiency in computer and telephone skills.
+ Familiarity with medical office practices, terminology, and abbreviations.
+ Strong communication and customer service skills, with the ability to work with a diverse group of stakeholders.
+ Adherence to OSHA, HIPAA, and Medicare guidelines.
**Required Education:**
+ High school diploma or equivalent.
**Opportunities:**
+ Grow your career with opportunities to advance within our practice.
+ Gain comprehensive experience in medical billing and financial services.
+ Engage in continuous learning and development programs.
**Company Culture:**
Our practice is committed to a culture of compassion and excellence. We value teamwork, integrity, and innovation, ensuring a supportive and inclusive work environment where every team member is appreciated and empowered to succeed. Join us to be part of a community that prioritizes patient care and professional growth.
Please let me know if you need anything else!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
**Job Summary:**
Join a medical practice as a Financial Services Representative and become an integral part of our team. Based in our dynamic office, you will play a pivotal role in ensuring smooth financial interactions between patients and the practice. With your expertise, you will manage patient and insurance billing, providing crucial support in navigating the financial aspects of healthcare.
**Job Specifications:**
+ **Job Type:** Full-Time
+ **Company:** Specialty Medical Practice
+ **Location:** Appleton, WI
+ **Pay Rate:** $19/hr
+ **Shift:** 1st
**Roles and Responsibilities:**
+ Communicate with patients regarding their accounts through verbal and written correspondence.
+ Prepare surgical estimates and set up payment plans with patients.
+ Process patient credit card payments and collaborate with attorney offices for account resolutions.
+ Review monthly delinquency reports and refer delinquent accounts to collections.
+ Handle bankruptcy notices and communicate with insurance companies to ensure claims are processed accurately.
**Qualifications & Skills:**
+ Ability to work effectively in a team environment.
+ Basic knowledge of insurance plans (HMO, PPO, etc.) and related processes.
+ Proficiency in computer and telephone skills.
+ Familiarity with medical office practices, terminology, and abbreviations.
+ Strong communication and customer service skills, with the ability to work with a diverse group of stakeholders.
+ Adherence to OSHA, HIPAA, and Medicare guidelines.
**Required Education:**
+ High school diploma or equivalent.
**Opportunities:**
+ Grow your career with opportunities to advance within our practice.
+ Gain comprehensive experience in medical billing and financial services.
+ Engage in continuous learning and development programs.
**Company Culture:**
Our practice is committed to a culture of compassion and excellence. We value teamwork, integrity, and innovation, ensuring a supportive and inclusive work environment where every team member is appreciated and empowered to succeed. Join us to be part of a community that prioritizes patient care and professional growth.
Please let me know if you need anything else!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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