61,784 Customer Service Skills jobs in the United States

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
  

Grand Rapids Lighting Center is seeking a friendly and motivated Customer Service Representative to join our team. This is an entry-level position ideal for someone who enjoys helping others, possesses strong communication skills, and is eager to learn about lighting products and home décor solutions. You will be the first point of contact for customers both in person and over the telephone, playing an important role in delivering an excellent showroom experience.

Key Responsibilities:
•Greet customers warmly and assist with basic inquiries regarding lighting products, store policies, and available services
•Answer telephone calls and respond to email messages in a professional and timely manner
•Provide accurate product information and guide customers through the showroom as needed
•Support the sales staff by entering orders, checking inventory, and scheduling deliveries
•Address customer concerns and escalate issues to the appropriate manager when necessary
•Maintain a clean, organized, and welcoming front desk and customer service area
•Continuously learn about lighting products and trends to improve service over time

Qualifications:
•High school diploma or equivalent is required
•Excellent verbal and written communication skills
•Friendly, patient, and professional demeanor
•Basic computer skills, including point-of-sale systems, email communication, and inventory searches
•Ability to multitask in a fast-paced environment
•Willingness to learn about lighting products and services
•Prior retail or customer service experience is a plus, but not required

Schedule and Compensation:
•Full-time and part-time opportunities are available
•Flexible weekday and Saturday shifts (the showroom is closed on Sundays)
•Competitive hourly wage based on experience
•On-the-job training is provided
•Employee discounts on lighting products

Why Join Us?
At Grand Rapids Lighting Center, you will be part of a locally owned business with a long-standing reputation for quality and customer service. We offer a supportive team environment where your personal growth and customer care skills are valued.

Job Summary:

We're seeking a friendly and empathetic Customer Service Representative to join our team! As a Customer Service Representative, you'll be the face of our company, providing exceptional support to our customers via phone, email, and chat. If you're a patient and communicative individual who enjoys helping others, we'd love to hear from you!

Key Responsibilities:

1. Respond to customer inquiries and resolve issues in a timely manner.
2. Provide product/service information and recommendations.
3. Handle customer complaints and concerns with empathy and professionalism.
4. Process orders, returns, and exchanges.
5. Maintain accurate records of customer interactions.
6. Collaborate with internal teams to resolve customer issues.
7. Meet customer satisfaction and service standards.

Requirements:

1. High school diploma or equivalent required.
2. Excellent communication and interpersonal skills.
3. Ability to work in a fast-paced environment.
4. Strong problem-solving and conflict resolution skills.
5. Proficiency in customer service software (e.g., CRM).
6. Ability to work varied shifts (including weekends and holidays).

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and supportive team environment.
4. Flexible work arrangements (potential).

Key Responsibilities
1. Responding to Customer Inquiries: Answering customer questions, concerns, and complaints via phone, email, chat, or social media.
2. Resolving Customer Issues: Troubleshooting problems, providing solutions, and escalating complex issues to senior representatives or supervisors.
3. Providing Product/Service Information: Offering detailed information about products or services, including features, benefits, and pricing.
4. Processing Orders and Returns: Assisting with order placement, cancellations, returns, and exchanges.

Additional Responsibilities
1. Maintaining Customer Records: Updating customer information, tracking interactions, and documenting issues and resolutions.
2. Identifying Sales Opportunities: Recognizing opportunities to upsell or cross-sell products or services.
3. Collaborating with Internal Teams: Working with internal teams, such as sales, marketing, and product development, to resolve customer issues and improve overall customer experience.

Skills and Qualities
1. Excellent Communication Skills: Ability to communicate clearly, empathetically, and professionally with customers.
2. Problem-Solving Skills: Strong analytical and problem-solving skills to resolve customer issues efficiently.
3. Patience and Empathy: Ability to remain calm and composed under pressure, and to empathize with customers.
4. Product/Service Knowledge: Familiarity with products or services, including features, benefits, and pricing.

Goals and Objectives
1. Customer Satisfaction: Ensuring high levels of customer satisfaction through prompt, efficient, and effective service.
2. Issue Resolution: Resolving customer issues in a timely and satisfactory manner.
3. Customer Retention: Building customer loyalty and retaining customers through excellent service and support.

Customer Service Representatives play a critical role in building customer relationships, resolving issues, and driving business success.

Are you looking for an opportunity to work in a dynamic environment with a friendly and professional team? Florida Repossession Agency is seeking a dedicated Office Assistant to join our growing team.

Responsibilities include but are not limited to:

- Schedule appointments by phone and online

- Answer incoming calls and handle customer inquiries

- Perform basic computer operations

- Manage clerical tasks such as filing, using the printer, copier, and scanner

Qualifications:

- Basic knowledge of computer operations

- Previous clerical experience (filing, use of office equipment)

- Experience in a call center, collections, or a similar field is a plus

- Excellent communication skills

- Strong organizational skills

- Ability to multitask and work efficiently in a fast-paced environment

-Reliable transportation

Why Join Us?

- Supportive and collaborative team environment

- Opportunity for growth and development

- Competitive salary

If you’re organized, proactive, and ready to contribute to our team, we’d love to hear from you!

Blue Rain Express Car Wash emphasizes providing a "green," clean, shiny, and dry car wash experience using advanced technology and eco-friendly soaps. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.