89,772 Customer Service Representative jobs in the United States

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
• Post-training: 8:30 AM – 5:00 PM CST.
• Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
• Handle inbound calls and respond to inquiries about medical assistance programs.
• Collect, verify, and assess applicant data to determine eligibility.
• Update and maintain accurate case records across multiple systems.
• Perform recertification, review, and processing of medical assistance cases.
• Educate participants on public assistance policies and procedures.
• Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
• Refer applicants to other community or agency resources as needed.
• Participate in training and adapt to frequent policy or process updates.
• Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

• Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
• Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
• Strong comprehension and ability to apply federal and state laws, policies, and procedures.
• Proficient in data entry, case documentation, and computer systems.
• Ability to manage emotional or difficult conversations with empathy and professionalism.
• Organized, detail-oriented, and capable of prioritizing tasks under pressure.
• Basic math and eligibility benefit calculation knowledge preferred.
• Strong verbal and written communication skills.
• Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
• Dedicated, hard-wired internet connection required (no hotspots/satellite).
• Child/dependent care arrangements must be in place; no caregiving during work hours.
• Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule

We are seeking a Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset.

• Handle customer inquiries and provide accurate information about products and services
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges efficiently
• Maintain customer records and update information as needed
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office Suite
• Experience with CRM software is a plus

If you are a customer-focused individual with a passion for providing top-notch service, we encourage you to apply for the Customer Service Representative position at Climate Control Systems of Greenwood INC.

We are seeking a Customer Service Representative who will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless and positive experience across all customer touchpoints. You must be detail-oriented, proactive, and possesses strong communication and problem-solving skills.

• Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner
• Identify customer needs and provide accurate information regarding products, services, and policies
• Resolve product or service problems by clarifying the issue, determining the cause, and offering appropriate solutions
• Maintain comprehensive and accurate records of all customer interactions using internal systems
• Collaborate with other departments (e.g., Sales, Technical Support, Operations) to address customer concerns effectively
• Follow up with customers to ensure satisfaction and resolution of their concerns
• Uphold the company’s commitment to delivering outstanding customer service.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Prior experience in a customer service role is preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office, Google Workspace)
• Ability to remain professional, courteous, and composed in high-pressure situations
• Strong attention to detail and a commitment to accuracy.

• Competitive compensation package
• Comprehensive health, dental, and vision insurance
• Paid time off, holidays, and sick leave
• Retirement plan options, 401(k)
• Paid training and professional development opportunities
• A supportive, team-oriented work environment
• Opportunities for career growth within the organization.

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule

A Customer Service Representative assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.

Responsibilities

• Organize a number of incoming calls.
• Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
• Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
• Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
• To produce sales leads.
• Find out what clients want and analyze it to satisfy them.
• Create long-lasting connections and trust with your customers by being honest and communicative with them.

• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.

Requirements

• High school diploma
• Experience providing customer support or working as a client service representative
• A history of exceeding quotas
• Exceptional phone contact management abilities and active listening
• Knowledge of CRM systems and procedures
• Customer-centeredness and the capacity to adjust to and react to various characters
• Excellent presentation and communication abilities
• The capacity to multitask, prioritizes, and efficiently manage time

Location: Remote

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction across multiple communication channels such as phone, email, chat, or social media.

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints and issues efficiently and empathetically
• Process orders, forms, applications, and requests
• Document all customer interactions, feedback, and resolutions in the system
• Escalate unresolved issues to the appropriate department or supervisor
• Follow up with customers to ensure their concerns are resolved
• Maintain up-to-date knowledge of company products and services

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Proficient in using customer support software, CRM systems, and standard office tools
• Comfortable working in a fast-paced, remote environment (if applicable)

We are looking for a Customer Service Representative to manage customer queries and complaints, handle incoming calls and emails, and provide product and service information. The ideal candidate is patient, empathetic, and passionate about helping others.

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints with professionalism and patience
• Maintain detailed records of customer interactions and transactions
• Process orders, forms, applications, and requests
• Follow up to ensure customer satisfaction and problem resolution
• Identify and escalate issues to the appropriate departments
• Stay up to date with product knowledge, company policies, and procedures
• Meet or exceed performance metrics (e.g., response time, resolution rate)

• High school diploma or equivalent (required); associate or bachelor’s degree (preferred)
• Proven customer support experience or experience in a client-facing role
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Positive attitude and a team player