179,015 Customer Service Representative jobs in the United States

BHE GT&S has an exciting opportunity as a Customer Service Representative 1, Customer Service Representative 2, or Senior Customer Service Representative at our Headquarters in Glen Allen, VA.

ProSidian seeks a Senior Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC across the Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Senior Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

• Maintain high-value client accounts.
• Resolve escalated issues.
• Monitor client satisfaction trends.

Qualifications

• 5+ years client service experience.

Education / Experience Requirements / Qualifications

• Bachelor's degree preferred.

Skills Required

• Negotiation, communication, account management.

Competencies Required

• Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

• May handle contract renewals.
• Coordinates client onboarding.

Other Details

• Works closely with sales teams.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Seeks a Entry Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties - Entry Level Customer Service Representative | Customer Service Representative (COC )

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.

Desired Qualifications For Entry Level Customer Service Representative | Customer Service Representative (COC ) (COC ) Candidates:

• Clerical or customer service experience.

Education/Experience Requirements/Qualifications

• High school diploma or GED.

Skills Required

• Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Roles

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

• May handle mailroom duties.

Core competencies

• Teamwork the ability to foster teamwork collaboratively as a participant and effectively as a team leader
• Leadership the ability to guide and lead colleagues on projects and initiatives
• Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation persistent in pursuit of quality and optimal client and company solutions
• Agility ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
• Organization the ability to manage projects and actions and prioritize tasks

Other Requirements

• Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
• Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
• Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily.
• Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

We're growing and we're looking for a detail-orientated representative to provide awesome customer service to our customers!

Shift: Monday through Friday / 8:00am - 4:30pm

Compensation: Range is $22.00-$25.00/hour dependent on relevant 3PL CSR experience. Some overtime will be required based on volume.

• Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

• 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to organize and prioritize work and meet deadlines. Multi-tasking!
• Excellent customer service skills (friendly, courteous, helpful).
• Available to work some overtime as needed

• Wear jeans everyday!
• Advancement Opportunities- No degree required!
• Merit increases for performance
• Paid Time Off (Vacation - Accrued starting with first check, Sick and holiday after 90 days of employment).
• Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you'll receive a holiday premium even if you are in your first 90 days!)
• Low medical premiums for you and your family Company covers 70%
• Paid Life Insurance and AD&D.
• Employee Stock Ownership Plan (ESOP) & 401K with Company Matching. (Employees own 42% stock in the company.)

E-Verify

States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.

A little about who we are:

States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.

We are an equal opportunity employer.

We are seeking a friendly, professional, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
• Resolve product, service, or billing issues by clarifying concerns, determining solutions, and following up to ensure satisfaction.
• Maintain accurate records of customer interactions in the company’s system.
• Provide information about products, services, promotions, and policies.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Process orders, returns, and account updates accurately.
• Contribute to achieving customer satisfaction and retention goals.
• Continuously update knowledge of company products, services, and policies.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Patience, empathy, and professionalism when handling difficult situations.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Computer proficiency (CRM systems, Microsoft Office, or similar).
• Team-oriented with a customer-first mindset.

Education & Experience Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or retail support roles is preferred (entry-level candidates with strong interpersonal skills may be considered).
• Familiarity with CRM software or call center tools is an advantage.

The Customer Service Representative is responsible for interacting with customers to provide information, resolve issues, and ensure overall satisfaction with the company’s products or services. The role requires excellent communication skills, problem-solving abilities, and a positive attitude to deliver outstanding customer experiences.

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and policies.
• Resolve customer complaints, process orders, and handle returns or exchanges.
• Maintain customer records and update account information as needed.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Meet or exceed individual and team performance targets such as response time, resolution rate, and customer satisfaction.
• Stay updated on company products, promotions, and policies to provide accurate support.
• Contribute to continuous improvement by reporting recurring customer issues and suggesting solutions.

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service or related field is an advantage.
• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Basic computer skills and familiarity with CRM or ticketing systems.
• Patience, empathy, and a customer-focused attitude.

• Office, call center, or remote environment depending on company setup.
• May require working in shifts, including evenings, weekends, or holidays.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$28 An Hour

we’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

About the Role:

We’re hiring an experienced HR Administrative Assistant to support core HR functions with precision, urgency, and professionalism. This role is ideal for someone who’s spent a few years in HR support and is ready to take ownership of onboarding, payroll prep, and systems reporting. You’ll be a key player in keeping our people operations organized and efficient.

Key Responsibilities:

Manage end-to-end onboarding logistics for new hires, including document collection, system setup, and orientation support

Prepare, review, and validate payroll data in coordination with HR and Finance

Maintain and update employee records across HR systems (e.g., Gusto, ADP, BambooHR)

Generate recurring and ad hoc reports from HRIS and payroll systems

Track and follow up on compliance tasks, including training and documentation requirements

Serve as the first point of contact for employee inquiries regarding policies, benefits, and general HR processes

Support administrative tasks tied to performance reviews, offboarding, and internal HR initiatives

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, providing exceptional service through various communication channels such as phone, email, live chat, and social media. You will be responsible for resolving customer inquiries, processing orders, and ensuring customer satisfaction with a positive, solution-oriented attitude.

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Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

Provide accurate information about products, services, and policies.

Resolve customer complaints efficiently and with empathy.

Process orders, forms, applications, and requests.

Maintain detailed and accurate records of customer interactions and transactions in the CRM system.

Follow communication procedures, guidelines, and best practices.

Escalate complex issues to the appropriate departments or supervisors.

Meet individual and team performance goals for response time, resolution rate, and customer satisfaction.

Stay informed about company products, services, promotions, and system updates.

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Qualifications:

High school diploma or equivalent; associate or bachelor's degree preferred.

Proven experience in a customer service or support role is a plus.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving abilities and attention to detail.

Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

Proficiency with Microsoft Office and/or Google Workspace.

Comfortable working in a fast-paced and team-oriented environment.

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Working Conditions:

[Optional: On-site/Remote/Hybrid schedule]

Shifts may include evenings, weekends, or holidays.

Must be able to sit or stand for extended periods.

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Benefits:

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Career development opportunities

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How to Apply:

Please submit your resume and a brief cover letter detailing your interest in the position to

Customer Service Representative
Company: KD Direct Marketing 
Location: REMOTE

About Us:
At KD Direct Marketing LLC , we understand the complexities of navigating a digital world that is flooded with emails, social media updates, and digital ads. Despite the rise of paperless communications, direct mail continues to yield higher response rates and is a proven method for connecting with target audiences. From small businesses to large corporations, we specialize in delivering effective direct mail campaigns that guarantee high engagement and measurable success. Our focus is on ensuring our clients' messages get noticed—making sure the envelope gets opened, and providing insightful data to track campaign performance in a cost-effective and efficient manner.

Position Overview:
We are seeking a Customer Service Representative to join our team. This role will be essential in ensuring our clients receive exceptional support throughout their direct mail campaign process. You will be the primary point of contact, working closely with customers to ensure their needs are met, from campaign setup to post-campaign analysis.

Key Responsibilities:

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and chat with professionalism and efficiency.
• Guide clients through the direct mail process, explaining the various steps, options, and timelines involved.
• Collaborate with the sales and production teams to ensure campaigns are executed according to client specifications and on time.
• Provide updates on the status of ongoing campaigns and resolve any issues or concerns.
• Help clients analyze the success of their campaigns using performance data and suggest strategies for improvement in future campaigns.
• Ensure customer accounts are properly managed, maintaining up-to-date records of campaign details and customer preferences.
• Resolve customer complaints or concerns promptly and professionally, escalating issues to management when necessary.
• Maintain positive, long-term relationships with clients, ensuring a high level of satisfaction and trust.
• Work with the team to improve processes and enhance overall customer experience.

Qualifications:

• Previous experience in customer service, with a preference for experience in marketing, advertising, or direct mail.
• Excellent communication skills, both written and verbal, with a professional and friendly approach.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software (experience with a CRM system is a plus).
• Problem-solving mindset with a focus on customer satisfaction.
• Interest in the direct mail marketing industry is a plus.
• A positive, team-oriented attitude and a strong work ethic.

Salary and Benefits:

• Salary: $40,000 - $45,000 per year
• Benefits:
  • Health, dental, and vision insurance
  • Paid time off (PTO) and paid holidays
  • 401(k) retirement plan with company match
  • Opportunities for career advancement and professional development
  • Friendly, collaborative work environment
  • Employee discounts on company services and products

Why Join KD Direct Marketing LLC?

• Work with a leading company in the direct mail marketing industry
• Contribute to meaningful projects that drive success for our clients
• Be part of a supportive and growth-oriented team
• Enjoy competitive compensation and a robust benefits package

If you’re a customer service professional who thrives in a dynamic, customer-focused environment, we’d love to meet you! Apply today to become a part of our growing team at KD Direct Marketing LLC and help us make a real impact on our clients’ marketing success.