710 Customer Service jobs in Alexandria
Cub Foods Alexandria - Online Shopper - Up to $14.00 / hour, based on experience Hiring Now
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Job Description
Location: Cub Foods Alexandria
Reports to: Online Shopper Lead
Classification: Part Time
Rate of Pay: Up to $14.00 / hour, based on experience
Hours: Sunday – Saturday, varied hours
Jerry’s work perks:
Individuals applying for this position should be willing to:
Jerry's may give preference to an individual who:
GROW with Jerry’s
G ain new lifelong skills in customer service
Enjoy a R ewarding work environment with a diverse group of coworkers
Experience O pportunities for career advancement
Maintain a flexible W ork schedule
Position functions and physical requirements may vary between locations.
Frequent:
Physical:
Equipment Operation:
Mental:
Occasional:
Physical:
Equipment Operation:
Environmental
**FREQUENT: 15% of the work shift or at least ten repetitions per work shift
**OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift
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Customer Service Representative
Posted 14 days ago
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Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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