Remote Patient Service Representative

Chicago, Illinois LaSalle Network

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Job Description

LaSalle Network is partnering with a large revenue cycle management company that is hiring a Remote Patient Service Representative ! In this role, you will be responsible for managing approximately 50 inbound calls daily, assisting patients with billing inquiries and payment collections.

Remote Patient Service Representative Responsibilities:

  1. Handle a high volume of inbound calls related to patient billing and payments
  2. Assist patients in understanding their statements and resolving payment inquiries
  3. Process payments securely and accurately
  4. Provide exceptional customer service and demonstrate empathy with each interaction
  5. Navigate Epic and other systems to retrieve and update patient information
  6. Call center experience or patient access experience required
  7. Strong communication and problem-solving skills
  8. Ability to handle sensitive patient information with professionalism
  9. Epic experience is a plus
  10. Reliable internet connection for remote work

This is a fully remote position with a leading organization in the healthcare industry. If you have a passion for helping patients and the experience to excel in this role, apply today!

Thank you,

Cassie Schacht
Project Manager - Healthcare Revenue Cycle
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

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Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems  to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

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Customer Service Representative

60516 Downers Grove, Illinois Velocity Merchant Services

Posted today

Job Viewed

Tap Again To Close

Job Description

Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems  to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent  who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You’ll Do:

  • Help our merchants with tech support, billing, product info, and updates
  • Troubleshoot quickly and communicate clearly — by phone, email, or chat
  • Provide top-notch service in both Spanish and English
  • Upsell and educate customers on new services (hello, commissions )
  • Keep things organized — log tickets, track follow-ups, and close the loop

The Details:
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