297 Customer Service jobs in Huntersville

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.

• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

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About the Role:

Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

• Install and repair residential and business communications services including telephone, internet, and video.

• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.

• recommend products and services that resolve their communications needs.

• Work in both buried and aerial plant requiring pole climbing and ladder skills.

• Safely operate and maintain clean and organized company service vehicle.

• Work in both inside and outside environments.

• Complete necessary safety training and follow safety standards and regulations.

• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills

• Valid driver’s license and safe driving record

• Ability to distinguish colors in use of color-coded cable.

• Ability to use equipment with maximum load capacity of 275lbs.

• Ability to lift up to 50lbs, capable of working aloft.

• Ability to successfully complete required safety training.

• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

• Ability to respond to after hour callouts.

• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.

• Certifications or training directly related to the position.

• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications - Minimum Requirements:

• Education: High School Diploma or equivalent

• Certification/License: Must maintain a valid driver’s license and a safe driving record.

• Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Job Details

Job Family Bargaining

Job Function Bargaining

Pay Type Hourly

Our team in Charlotte currently has an opening for a Director Customer Service YOUR ROLE & RESPONSIBILITIES Ideal candidate can be located anywhere near the following Brenntag Midsouth facilities: Durham, NC; Greensboro, NC; Charlotte, NC; Orlando, FL; Indianapolis, IN; St. Louis, MO; Henderson, KY; or Atlanta, GA. Job Summary: The Director Customer Service is responsible for managing a team of Regional Customer Service Managers, bridging the gap between the customer and our organization. The principal objective of this role is to ensure that each touchpoint across the customer journey is engaging, efficient, and effective, while supporting the strategic direction of the business and growth strategies. This role will report to the President and establish policies and procedures to positively impact overall efficiency of the customer service function. In addition, this role is responsible for leading positive changes across the organization to enhance the Customer Experience through the aligned development and implementation of organizational standards. The Director is expected to drive Service Excellence through team accountability, action-based leadership to inspire and support our We Care culture and driving change to ensure a customer focused governance. The Director Customer Service is responsible for establishing, developing, and maintaining positive working relationships with internal stakeholders, their team, and the customer. Excellent communication and leadership skills are essential to this role, along with the ability to motivate employees to consistently reach higher levels of performance and achievement. Job Description: Responsibilities: Responsible for driving measurable improvements to increase service metrics (customer health, customer satisfaction, overall customer experience) and financial outcomes (billing accuracy, upsells, net retention), while remaining aligned with organizational business objectives. Data Management Skills: Responsible for data-driven decision making and real-time account intelligence (at scale) to provide team with key insights needed to improve the customer experience efficiently and effectively. Leadership: Ability to focus on the process not just the outcomes to maintain motivation across the team and skillfully balance expected results with acknowledgement and celebration of the process. Must be able to continually embrace an evolutionary approach, seeking new methods to improve individual and team performance, while adopting best practices to align with employee strengths. Communication: Responsible for effective communication, both internally and externally. The Director Customer Service will establish and enforce processes to create fewer touch points for the customer to successfully receive pertinent information. Responsible for oversight of Regional Customer Service Managers who will establish and support defined processes for consistent, clear, and timely communication from our Customer Service team to the customer. This role is responsible for driving effective cross-collaboration, with internal stakeholders, external ecosystem and customers, a vital function to collective success. Development: Responsible for both leading and assigning training, performance reviews and employee development as it relates to the team's needs and goals as well as strategic talent development for succession planning. Customer Experience Responsibilities: Responsible for leading functional efforts and projects to deliver a superior Customer Experience, executing through Regional Customer Service Managers who will: Drive Order to Cash Process Efficiencies: Regularly partner and collaborate with business and functional leadership to design solutions to meet Commercial initiatives and revenue targets. Responsible for booking all revenue within one or more regions, accurately and on-time, and for providing tools and process globally to support functional performance targets. Deliver Contextual Based Support: Responsible for team related efforts to unify and standardize customer information across all systems to create visibility and establish accessibility for customer specific data availability. The Customer Experience is reliant upon the Customer Service teams agility, response time and their capacity to consistently access the same data, regardless of location, to resolve customer inquiries in a single interaction. Innovate The Customer Journey: Responsible for supporting efforts and driving intentional behavior to build trust and present value to the customer to establish, or nurture, long-lasting customer relationships. Customer Facing Collaboration to Adopt New Internal Processes and best support both the customers business requirements and internal revenue growth. Examples include: Promote digital resources with internal teams and the customer to increase "ease" of doing business with the organization. Leading and promoting surveys, creating internal or customer led focus groups and benchmarking best practices. Support Efforts in Both Human and Automated Service Processes: Responsibilities may include: Creating, defining, and driving enhanced communication manageability practices. Identifying manual processes that can be automated to positively impact efficiency and Customer Satisfaction. Creating and delivering training to expand crucial Customer Service skills and encourage personal development. Compliance, Safety and Reporting Duties: Responsible For Monitoring Compliance, Regulations, And Policy within the team, ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures. Responsible For Employee Disciplinary Actions where compliance to procedures and safety standards is not met. Responsible For Leading All Functional Reporting Activities and Managing Data specific to team goals and performance results. Responsible for ensuring an accurate record of collective daily Customer Service operations and key performance indicators, along with aligning sufficient resources to provide the service level required for success. Responsible for oversight of all Corrective Action Efforts and Communicating subsequent customer requirements and advocating these needs to cross-functional leaders. Responsible for contributing to and defining a resolution path to support improving Customer Experience where quality is impacted. Responsible for Reviewing Key Operating Controls, Such as Functional Performance Metrics and Staff Efficiency on a weekly and month basis. Additionally responsible for assisting in identifying knowledge gaps and personnel deficiencies and developing strategies to support the overall "health" of the Customer Service team. YOUR PROFILE Education and Experience: 10+ years of Customer Service experience. 4+ years in a leadership capacity, while leading teams of 20 or more in a geographically diverse setting. Bachelors in degree in business or related field preferred or equivalent education and experience. Ability to travel as needed, approximately 20% Experience working on transformational programs or Change Management initiatives Graduate degree in business, management, social science (or related field) preferred Proven track record building customer centric teams and Customer Support/Success technology domain knowledge preferred Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies. CRM Experience required, preferably Salesforce. Experience in/demonstrated knowledge of Customer Service best in class practices and industry benchmarks Demonstrated experience in building and developing a team. OUR OFFER We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. Competitive pay and incentives. Various healthcare plan options as well as 401(k). INTERESTED? We look forward receiving your application. Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to or view the poster at . About the company Brenntag SE is a German chemical distribution company founded in 1874 in Berlin. #J-18808-Ljbffr