718 Customer Service jobs in Madison Park

We are seeking a motivated and personable Veterinary Customer Service Representative to join our front desk team.
As the first point of contact for our clients, you will play a key role in ensuring an exceptional experience from start to finish. This position is ideal for someone who loves animals, enjoys working with people, and thrives in a fast-paced environment.
**Key Responsibilities**
+ Greet clients and patients with warmth and professionalism
+ Answer multi-line phone systems, respond to inquiries, and schedule appointments
+ Provide accurate information about services, pricing, and policies
+ Maintain accurate client records and update patient files
+ Process payments and manage billing inquiries
+ Assist with prescription refill requests and communication with veterinary staff
+ Ensure cleanliness and organization of the reception area
+ Support a team-oriented environment with open communication
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

_This position is Remote in Seattle, WA. If you are located within commutable distance to the office at 904 7th Ave Seattle, WA 98104, you will have the flexibility to work remotely* as you take on some tough challenges._
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data?and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits?and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization?on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full time Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks of training virtually. The hours of the training will be aligned with your schedule.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of Customer Service experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
+ Ability to work Monday - Friday, 8:00 am - 5:00 pm.
+ Ability to attend on site as needed during the first month of employment
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health Care Experience
**Telecommuting Requirements:**
+ Reside within 30 miles distance from 904 7th Ave Seattle, WA 98104
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3901 Hoyt Avenue, Everett, WA.
We offer 4 weeks of paid training. The hours during training will be 8:00am - 5:00pm, Monday - Friday. **Training will be conducted onsite.**
This position follows a hybrid schedule with four (4) in-office days per week. However, employees will be required to work onsite at the 3901 Hoyt Avenue, Everett, WA office daily for the first 3-6 months. After this time period employees may have the ability to work remotely with the requirement of reporting on-site at least 1 day per month.
**Primary Responsibilities:**
+ Managing inbound and outbound calls in a timely manner
+ Assist Point Teammate in submitting daily request for referrals/authorizations
+ Schedule, reschedule and coordinate all patient appointments and tests per office protocols
+ Meet or exceed the performance measures established by the Practice Management Dept.
+ Understand and deliver quality customer service that is consistent with Optum's service standards
+ Working with multiple service lines throughout each day assisting patients with appointments, medication refills, updating insurance etc.
+ Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process
+ Assemble information concerning patient's clinical background, insurance and referral needs, per referral guidelines
+ Point of contact for patients who raise questions and concerns
+ Ensures work is being performed according to company policies, procedures, and standards
+ Provides high quality care and service excellence to our patients
+ Performs other administrative and clerical duties as assigned
+ Participates in a variety of department initiatives
+ Ensures all OSHA, HIPAA, and other regulations are followed
+ Follows proper reporting protocols for any compliance or incident reporting as needed
+ Maintains strict patient and employee confidentiality
+ Other duties and responsibilities, not specifically described, maybe defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
+ Must be able to work onsite at the 3901 Hoyt Avenue, Everett, WA office daily for the first 3-6 months. After this time period you may have the ability to work remotely with the requirement of reporting on-site at least 1 day per month
+ Ability to work Monday - Friday, during our normal business hours of 9:00am - 6:00pm, including the flexibility to work occasional overtime, based on the business need
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
**Telecommuting Requirements:**
+ Reside within a commutable distance to the office at 3901 Hoyt Avenue, Everett, WA
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

_This position is Remote in Everett, WA. If you are located within 30 miles from 7600 Evergreen Way, Everett, WA, you will have the flexibility to work remotely* as you take on some tough challenges._
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data?and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits?and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization?on a global scale. Join us to start **Caring. Connecting. Growing together.**
As the first contact for our patients, the **Customer Service Representative** sets the tone for a positive experience for our patients. We are focused on providing great customer service using our resources and standard work. The keys to success in this role are attendance and positive reception to feedback.
This position is full time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM PST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 7600 Evergreen Way, Everett, WA.
We offer 4 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment from Monday - Friday. **Training will be conducted onsite.**
**Primary Responsibilities:**
+ Answer inbound calls from patients / call center environment
+ You will be handling a high volume of incoming calls from patients up to 80 - 100 per day
+ Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient's charts to on - site clinical staff
+ Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of experience in a related environment (i.e., call center, office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM PST from Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends.
**Preferred Qualifications:**
+ Health care experience
+ Call Center experience
**Telecommuting Requirements:**
+ Reside within 30 miles from 7600 Evergreen Way, Everett, WA
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

Customer Service Representative
Transdev inEVERETT, WAis hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
CBA Position
Position Subject to Collective Bargaining Agreement:
+ $22.03-$5.03 (Union Collective Bargaining Agreement Payscale)
+ Starting pay 22.03 with progression to 25.03 over 4 years
Benefits include:
+ Vacation: up to 14 days per year
+ Paid Sick Leave: 8hrs monthly full-time employees/5hrs monthly part-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401(k) retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to40pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev:Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 5612
Pay Group: Q43
Cost Center: 425
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Job Description
A leader within the logistics industry is hiring a Customer Service Representative to join their team. This position will be onsite 5 days a week in Kent, WA. Candidates need to have flexibility in schedule as the center is open Monday-Saturday 5a - 7pm. This resource will be responsible for providing excellent customer service to external automotive customers and internal business partners to ensure a positive end to end experience. Responsibilities include Provide verbal and written communication via phone support and email correspondence Monitor various processes including delivery routes and any related changes
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
1+ years of experience as a Customer Service Representative within a call center environment High school diploma or equivalent Proficiency utilizing Microsoft Office programs such as Outlook and Word Excellent communication skills and ability to resolve issues within a timely and professional manner null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description
About the Role:
Recology King County is expanding its service area after winning the contract for the city of Redmond, WA, and were looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.
Key Responsibilities:
Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
Data Verification: Ensure customer records are accurate and up to date in our system.
Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
Light Customer Interaction: Handle only straightforward, non-escalated customer interactionsno complex issue resolution required.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Required Skillset:
Previous experience in customer service, call centers, data entry or administrative support.
Strong communication skills, both written and verbal.
Comfortable with high-volume outbound calling.
Detail-oriented with excellent data entry and organizational skills.
Ability to follow scripts and procedures consistently.
Customer-focused mindset with a friendly and professional demeanor. Preferred Qualifications:
Familiarity with CRM systems or customer databases.
- Pay Rate - $24/hr null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**About Us**
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
+ Respond to inbound customer calls, emails, and chat inquiries in a professional and timely manner.
+ Resolve customer issues by identifying problems, researching solutions, and implementing effective responses.
+ Document interactions and update customer accounts in our system with accurate details.
+ Collaborate with other team members to ensure a seamless customer experience.
+ Maintain up-to-date knowledge of company policies, products, and services.
**What Are We Looking For**
+ Customer service experience: Minimum 1-2 years in fast-paced roles such as heavy call centers.
+ Excellent communication skills: Clear, professional verbal and written skills to connect with customers effectively.
+ Problem-solving abilities: Ability to think on your feet, handle multiple inquiries, and resolve issues efficiently. Comfortable navigating technology and learning new tools quickly.
+ Empathy: A customer-first attitude with a genuine desire to help others.
+ Team spirit: Ability to work collaboratively with colleagues to meet goals and improve processes.
**Work Environment**
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
**What We Offer**
+ Competitive base salary
+ 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
+ Highly competitive benefits programs, including:
+ Medical, Dental, and Vision along with Prescription Drug Benefits.
+ Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
+ AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
+ Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.
Equal Opportunity Employer - Minority / Female / Veteran / Disabl
**Req ID** JR10008749
**Minimum Pay Rate:** 54,900.00
**Maximum Pay Rate:** 67,706.67

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Ensure exceptions are monitored and actioned timely
+ Ensure accurate and timely client and vendor billing
+ Track and trace Drayage Management and/or Air Import files as required
+ Ensure timely clearance and delivery of freight to customer for Import shipments
+ Ensure documents are sent to customer or broker for customs purposes in a timely manner
+ Interact with our customers in arranging their international shipments, meeting customer service standards
+ Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
+ Meet KPI standards, as per the company's procedures
+ Understand department process flow, constantly looking for areas of improved efficiency
+ Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Ensure all customers' standard operating procedures are followed and updated
+ 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
+ Understanding of air and ocean documentation process a plus
+ Understanding of Final mile drayage process a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Proficient with Microsoft Office (Excel, Word, PowerPoint)
Expected Salary: $24-$27 per hour
Eligible for bonus
Expeditors offers excellent benefits:
+ Paid Vacation (first year prorated based off month of hire)
+ Holidays (10)
+ Flexible Days (2)
+ Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
+ 401(k) Retirement Savings Plan with employer match
+ Employee Stock Purchase Plan (ESPP)
+ Medical, Prescription Drug, Dental & Vision Coverage
+ Health Savings Account (HSA)
+ Life and Disability Insurance
+ Paid Parental Leave (additional eligibility criteria)
+ Dependent Care Flexible Spending Account (DC FSA)
+ Commuter Benefit
+ Employee Assistance Program (EAP)
+ Training and Personnel Development Program
+ Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.