124 Customer Service jobs in Rochester

Customer Service Manager
Description:
**Position Title:**
Customer Service Manager
_Preferred Candidate Identified_
**Pay Rate** :
$69,500-$2,600(USCORE)
_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time
**Physical Location:**
Rochester, New York
**The Job You Will Perform:**
+ Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
+ Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
+ Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
+ Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
**The Qualifications, Skills and Knowledge You Will Bring:**
+ High school diploma or GED
+ Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.
+ Preferred experience working in a manufacturing environment
+ Preferred computer data-entry experience
+ Eight or more years of customer relations experience in the Corrugated Box Industry
+ Customer focus
+ Timely decision making
+ Managing and measuring work
+ Motivating others
+ Building effective teams
+ Directing others
+ Informing and managing conflict
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were 18.9 billion. Additional information can be found by visiting internationalpaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** ** ** **_or ( ._**
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Location:
Rochester, NY, US, 14612
Category: Sales & Marketing
Date: Jul 17, 2025
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**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1641422BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 8 W MAIN ST,LE ROY,NY,14482
**Full District Office Address:** 8 W MAIN ST,LE ROY,NY,14482-01312-11904-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 11904-LE ROY NY

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1640562BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens Boots Alliance
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 135 W MAIN ST,HONEOYE FALLS,NY,14472
**Full District Office Address:** 135 W MAIN ST,HONEOYE FALLS,NY,14472-01103-18364-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 18364-HONEOYE FALLS NY

**Description**
**About Us:** EMCOR Services Betlem has been in business for over 100 years, designing, building, and servicing HVAC, refrigeration, controls, and piping systems for new construction, renovation, and retrofit projects.
**Job Title:** Residential Customer Service Representative
**Job Summary:**
The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
**Essential Duties & Responsibilities:**
Perform the following work and tasks for Betlem Residential **(performed daily):**
+ Handle incoming customer phone calls and schedule accordingly
+ Create call slips and work orders w/ all pertinent client information in COINS
+ Each morning review all calls from the prior night/weekend, discuss with the technician and managers and follow-up as needed.
+ Provide follow up of work orders with customers as needed
+ Provide support for service dispatch as needed including prioritizing, scheduling, and assigning work orders to technicians
+ Provide support with billing of work orders as needed
+ Give out purchase orders as needed
+ Schedule sales appointments with customers and track sales appointments
+ Open and close installation work orders and track required information while in progress.
+ Complete the invoice / billing process on all installation work and provide support to service billing.
+ Maintain all duties required with in the preventative maintenance program including: entering new customers in spread sheet, sending out renewal information, contacting customers and scheduling PM appointments, keeping up with program changes, recommend process improvements
+ Warranty: file for, maintain and organize all of our warranty needs including Parts and/or labor warranties per our vendors requirements
+ Provide support to the service manager including assisting and organizing weekly time tickets for payroll and follow-up.
+ Process financing / credit card information.
+ Work with service technicians to schedule sales appointments as needed
+ General office duties including filing and managing supplies as needed
**General Duties and Responsibilities:**
+ Develop a detailed understanding of all of the residential service technicians' skills.
+ Follow-up on incomplete work to make sure it gets completed in a timely manner.
+ Suggest methods of improvement to the service supervisor
+ Have strong organizational skills
+ Computer skills - ability to learn new programs and use company software systems
+ Be self-motivated and a team player
+ Demonstrate a great work ethic
+ Multi task
+ Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)
+ Other responsibilities may be added to this job description as situation requires
**As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we** **offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
**Compensation Range: $18.00/hour to $20.00/hour**
**Benefits: We are** **committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.**
**#betlem**
**#LI-LP1**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.