753 Customer Service jobs in Silver Spring
Cashier (Part-Time, Full-Time)
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Job Description
Ace Hardware offers not just a job, but a meaningful and rewarding career! As a Cashier you will: Follow all cash register transaction procedures; Adhere to any Store Support Center program or promotion that may require implementation at the cash registers; Keep the front end, including checkout areas and entrance doors neat and clean at all times; Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change; Ensure fresh ads are stocked in shopping carts at all times. If you value growth, fulfillment, and making a positive impact, Ace Hardware is a company where you can thrive.
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customer service
Posted 1 day ago
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Job Description
Responsibilities:
- Respond promptly to inbound customer inquiries via phone, email, and other communication channels.
- Maintain accurate records of customer interactions through data entry and documentation.
- Process payments and assist with collections to ensure timely resolution of accounts.
- Handle order entry and ensure accuracy in processing customer requests.
- Provide exceptional support and guidance to customers, addressing their needs with professionalism.
- Collaborate with team members to resolve issues and improve service efficiency.
- Manage email correspondence, ensuring timely and effective communication.
- Utilize call center tools and systems to deliver high-quality customer service.
- Work effectively within an office suite environment, demonstrating strong organizational skills. Requirements - At least 1 year of experience in office and customer service support.
- Proficiency in answering inbound and outbound calls with professionalism.
- Strong data entry skills with attention to detail.
- Excellent written and verbal communication abilities.
- Experience with payment processing and collections.
- Ability to manage email correspondence efficiently and accurately.
- Familiarity with order entry processes and systems.
- Proven ability to work collaboratively in a fast-paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 15 days ago
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Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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