5,929 Customer Success Director jobs in the United States

As a Customer Success Director within JPMC's Central Infrastructure Platforms team, you will lead efforts to enhance the impact of the Customer Success team. You will oversee customer success initiatives, promote customer health metrics, and manage the onboarding journey, focusing on product adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.

Job responsibilities

• Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
• Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
• Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
• Takes a customer-first view which ties back to how the product impacts our customer groups
• Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization.
• Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling.
• Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources.
• Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions.
• Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in customer success roles in product or technology
• Experience managing customer bases with technology applications and advising teams on best practices
• Proven ability to influence the adoption and retention of our products across a diverse customer base
• Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
• Demonstrated knowle dge of both pub lic and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains.
• Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans.
• Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance.
• Strong writing and communication skills with experience constructing technical business cases and developing strategic plans
• Experience within technical account management, professional services, or customer advisory roles .

Preferred qualifications, capabilities, and skills

• Experience in a business to business (B2B), software as a service (SaaS), or technology environment
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Knowledge of customer consumption and renewal patterns
• Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP.
• Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration
• Strong problem-solving skills and ability to adapt to changing business needs and priorities
• Experience in utilizing data-driven insights to inform product development and customer success strategies

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $166,250.00 - $60,000.00 / year; Jersey City,NJ 166,250.00 - 260,000.00 / year

About the Role Impact you will make The Senior Customer Success Director (CSD) is responsible for managing assigned clients and supporting all aspects of client management activities. This role is accountable for customer satisfaction and value realization as measured by Gross and Net revenue targets, contract renewal and referrals for expansion opportunities. The Senior CSD will collaborate with other colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their clients. What you will do Meet and exceed quarterly and annual client revenue targets Comply with renewal process and meet or exceed annual renewal targets Identify growth opportunities within assigned client base Secure and increase references Foster high response rate and positive KLAS and Net Promoter survey scores Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting client expectations, both through frequent onsite meetings and remote client management Negotiate and manage complex escalated states of communication Capture and track client value metrics and targets, to demonstrate achievement of said metrics/results and return on investment (ROI) Create an account plan and client growth strategy in collaboration with Sales Executives Internally document at risk mitigation plans Provide internal leadership within client success by mentoring and coaching colleagues Accept responsibility/accountability for responding to all assigned client issues and tasks. Takes full responsibility for the account in client satisfaction, communication, and when needed, escalation Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback Identify opportunities for operational and process improvements related to utilization and integration Manage all renewals and accurate listing of contract expiration dates and notification requirements Protect existing revenue and conduct monthly analysis of revenue variances Serve as internal escalation point for issues regarding a client's contract or invoices Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks What you will bring 8+ years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in healthcare SaaS based technology companies or in the RCM function of a hospital 3+ years of healthcare industry knowledge, specifically revenue cycle management Executive presence and presentation skills A rich history of growing customer happiness, adoption, and retention Confirmed ability to drive continuous product value Experience developing product use cases with customers Proactive self-starter. Autonomy and ownership of territory. Hustle Collaborative team player. Quick learner Ability to play a key role in client satisfaction and performance Work autonomously, independently and as part of a team for collaboration Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages Experience interfacing with both internal team members and external clients, as part of a solutions-based team Computer knowledge including MS Office (Outlook, Word, Excel, Power Point) Travel: Up to 40-60% What we would like to see Highly preferred to live in MA, NJ or Philadelphia area Knowledge of FinThrive products and services or competitors Experience using Salesforce & Gainsight Involvement with HFMA About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive . Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at . Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits . FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands #J-18808-Ljbffr

Senior Customer Success Director (MA, NJ, Philadelphia area) Philadelphia, PA, USA • Massachusetts, USA • United States Job Description Posted Monday, June 9, 2025 at 4:00 AM About the Role Impact you will make The Senior Customer Success Director (CSD) is responsible for managing assigned clients and supporting all aspects of client management activities. This role is accountable for customer satisfaction and value realization as measured by Gross and Net revenue targets, contract renewal and referrals for expansion opportunities. The Senior CSD will collaborate with other colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their clients. What you will do Meet and exceed quarterly and annual client revenue targets Comply with renewal process and meet or exceed annual renewal targets Identify growth opportunities within assigned client base Secure and increase references Foster high response rate and positive KLAS and Net Promoter survey scores Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting client expectations, both through frequent onsite meetings and remote client management Negotiate and manage complex escalated states of communication Capture and track client value metrics and targets, to demonstrate achievement of said metrics/results and return on investment (ROI) Create an account plan and client growth strategy in collaboration with Sales Executives Internally document at risk mitigation plans Provide internal leadership within client success by mentoring and coaching colleagues Accept responsibility/accountability for responding to all assigned client issues and tasks. Takes full responsibility for the account in client satisfaction, communication, and when needed, escalation Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback Identify opportunities for operational and process improvements related to utilization and integration Manage all renewals and accurate listing of contract expiration dates and notification requirements Protect existing revenue and conduct monthly analysis of revenue variances Serve as internal escalation point for issues regarding a client’s contract or invoices Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks What you will bring 8+ years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in healthcare SaaS based technology companies or in the RCM function of a hospital 3+ years of healthcare industry knowledge, specifically revenue cycle management Executive presence and presentation skills A rich history of growing customer happiness, adoption, and retention Confirmed ability to drive continuous product value Experience developing product use cases with customers Proactive self-starter. Autonomy and ownership of territory. Hustle Collaborative team player. Quick learner Ability to play a key role in client satisfaction and performance Work autonomously, independently and as part of a team for collaboration Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages Experience interfacing with both internal team members and external clients, as part of a solutions-based team Computer knowledge including MS Office (Outlook, Word, Excel, Power Point) Travel: Up to 40-60% What we would like to see Highly preferred to live in MA, NJ or Philadelphia area Knowledge of FinThrive products and services or competitors Experience using Salesforce & Gainsight Involvement with HFMA About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive . Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at . Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits . FinThrive’s Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. #J-18808-Ljbffr

At Limitless Marketing Solutions, we believe in doing meaningful work with people who inspire us. As a sales and marketing firm representing AT&T, we don’t just offer jobs — we provide real career opportunities for ambitious individuals ready to grow personally and professionally. This is an in-person position where your energy, leadership, and passion make a direct impact. If you're someone who: Thrives in a fast-paced, team-driven environment Is motivated by growth and personal development Is looking for a place to turn your ambition into a long-term career Then keep reading — you might be exactly who we’re looking for. Account Management Trainee – What You’ll Do Master our AT&T product knowledge and sales strategies through hands-on training and mentorship Engage customers directly, educate them on service options, and guide them to the best plan for their household Deliver exceptional in-person customer experiences and build trust that supports long-term brand loyalty Track new customer accounts, follow compliance protocols, and generate local referrals As you advance, train and lead your own team, develop future leaders, and set the pace for performance and professionalism

As an Account Management Trainee, you will embark on a structured program designed to equip you with the knowledge and practical experience necessary to excel in future management roles within our company. The Account Management Trainee role starts off at the entry level and primarily has a focus on customer service, sales, and working with businesses to manage their service accounts. The Account Management Trainee will gain exposure to various aspects of our operations to develop your leadership abilities, and play a vital role in driving our success as a telecommunications company. Responsibilities of the Account Management Trainee: Participate in comprehensive training covering leadership principles, communication strategies, team management techniques, and product and service knowledge Engage with customers to understand what they are looking for in a service to find the best solution for them Learn how to process sales orders and create sales strategies to increase production and products Provide support to management teams with daily operational tasks, including sales data, reporting, and anything else that would be necessary to improve the sales processes Understand all product and service offerings to assist all businesses and train other Entry Level Management Trainees in the future Comply to company policies, procedures, and best practices relevant to our operations in San Diego.

Cultivate Client Success in Palm Desert! Join Comback Investments as an Account Management Trainee for the TrueConnect Campaign! Comback Investments, a professional and direct marketing agency mastering customer acquisition and enhancing brand representation within the telecom industry. Our team is in search of an ambitious and client-focused Account Management Trainee to join our expanding team in Palm Desert. This is an exceptional opportunity for the TrueConnect campaign, where you'll learn to nurture vital connections with eligible clients who have accessed free and affordable mobile phone and internet services, supporting their ongoing connectivity. As an Account Management Trainee, you will undergo thorough training, working closely with seasoned Account Managers to learn the intricacies of maintaining strong client relationships for TrueConnect. You'll gain hands-on experience in understanding customer needs, ensuring their continued satisfaction with our services, and proactively addressing their inquiries, all while contributing to our mission of empowering individuals for success through essential connectivity.

Account Management DirectorDepartment: Global Sales Location: Milwaukee, WITo reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. Formlabs is looking for a highly motivated leader to join us as we grow our account management team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges. Are you a dynamic sales leader ready to build and scale a high-performing team? Do you thrive on driving growth, strengthening customer relationships, and leading strategic sales initiatives? Join Formlabs as our Account Management Director and play a key role in expanding our U.S. business. The Job: Lead and mentor a team of 10-15 Strategic and Key Account Representatives, fostering a culture of ownership and expansion Develop and implement sales strategies that drive customer growth and retention Personally engage with large accounts and major deals to secure high-value opportunities Design and execute structured sales plays that empower the team to expand customer relationships and drive revenue You: 5+ years in sales roles (majority in B2B and hardware-related) 3+ years in sales leadership roles Proven experience managing $10M+ in revenue Experience developing and executing go-to-market strategies Strategic thinker with strong business acumen Humble, coachable, and committed to continuous learning Passionate about building and developing high-performing teams STEM Degree Bonus Points: Experience with hardware sales Enterprise level account management Our Perks & Benefits: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan - Take time when you need it Ample free on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course. unlimited 3D prints Watch the video below to learn more about Formlabs and the 3D printing ecosystem we offer from our Chief Revenue Officer, Nick Graham.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.