29,216 Customer Success Specialist jobs in the United States

Description
We are looking for a dynamic Sales Specialist to join our team in Boca Raton, Florida. In this role, you will play a pivotal part in engaging with clients to ensure satisfaction with subscription services, address inquiries, and drive retention efforts. This position offers an exciting opportunity to contribute to a thriving organization that has experienced significant growth in the market.
Responsibilities:
- Handle inbound and outbound customer interactions to address inquiries and ensure satisfaction with subscription services.
- Provide solutions to clients seeking to cancel or modify their services, utilizing strong communication and negotiation skills.
- Drive subscription retention and upsell opportunities through a consultative approach.
- Collaborate with team members to meet or exceed monthly sales and performance targets.
- Manage client correspondence effectively via email and phone, ensuring timely responses and resolutions.
- Utilize multiple browser applications and tools to track customer interactions and manage subscription data.
- Troubleshoot connectivity issues and provide technical support related to subscription services.
- Develop strong relationships with clients across the U.S., including California and Hawaii, to foster loyalty and trust.
- Maintain detailed records of customer interactions and ensure compliance with company policies.
- Participate in training sessions to stay updated on product offerings and industry trends.
Requirements - Proven experience in customer service, preferably in a call center or subscription-based sales environment.
- Strong verbal and written communication skills with the ability to confidently manage challenging conversations.
- Familiarity with multi-browser applications and email correspondence tools.
- Demonstrated ability to meet or exceed sales and performance targets.
- Knowledge of subscription services and customer success principles.
- Problem-solving skills with a focus on resolving connectivity or technical issues.
- Ability to handle a high volume of customer interactions while maintaining professionalism.
- Self-motivated and goal-driven with a commitment to delivering exceptional customer experiences. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
A high-end gift store located in Beverly Hills is looking for 2 Customer Service Specialists to start immediately. As our Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9:30am-6pm, parking is free, and pay is up to $25/hr.
What You Will Do:
- Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.
- Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.
- Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.
- Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.
- Coordinate with our buying office team on back orders to maintain accurate stock levels.
- Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.
- Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.
- Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.
- Partner with our marketing team for timely registry updates regarding product images.
- Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.
- Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.
- Answer incoming switchboard calls and direct them to the correct contact person or department.
Requirements
What We are Looking For:
- Excellent communication skills are a must. You will use multiple channels to communicate with clientele as well as work colleagues and outside vendors.
- Able to multitask and prioritize duties while maintaining accurate order fulfillment.
- A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience.
- A self-starter who can take the initiative to maintain a steady workflow and navigate a busy workday.
- A willingness to learn and adapt to new operating systems and conditions.
- Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.
- A commitment to collaboration when working with clients, sales associates and other team members or departments.
TalentMatch®
­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Lucid's Customer Success Team plays a central role at Lucid Software, ensuring that all our customers are able to maximize the value they obtain through adoption of our products. The Customer Success Specialists form an operational team that uses both direct customer interactions as well as scalable solutions to engage with our global customers.
The Customer Success Specialist works as part of a strategic team to drive our customers' success in the most efficient ways possible. They strive to continually optimize Lucid's customer experience at scale and engage with customers based on customers' explicit and implicit needs. The majority of our communication is done over email, but Customer Success Specialists are expected to be comfortable representing Lucid over a screen share or phone call as needed to help our customers succeed. They should also be comfortable representing Lucid to help strategic users and administrators that are critical to that customer's Lucid environment and usage. Understanding the core Lucid business strategy and enabling that strategy through our daily work is key to our team's success. Our team requires the highest level of teamwork and trust to achieve our organizational goals.
**Responsibilities:**
+ Develop an understanding of our customers' business objectives and a strategy for supporting the customer in achieving those objectives
+ Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
+ Continually work with accounts to support ongoing successful adoption of key Lucid products and features
+ Develop and execute data-driven recommendations at scale
+ Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
+ Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart
**Requirements:**
+ Bachelor's degree with strong academic performance
+ 2+ years of experience, preferably in a client-facing or technical role
+ Able to think strategically and tackle open-ended problems
+ Detail-oriented, organized, and a good team player
+ A strong sense of personal ownership and responsibility
+ Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
+ Empathy and a passion for problem solving
+ Bias towards finding solutions vs. shutting down ideas
+ Ability to thrive in a fast-paced environment
**Preferred Qualifications:**
+ Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains
+ Desire to learn--you'll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques
+ Previous experience in customer success management
#LI-MK1
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

Description
We are looking for a dedicated Customer Success Specialist to join our team in Ontario, Oregon. In this long-term contract role, you will play a key part in ensuring our customers have an exceptional experience by addressing their needs and providing tailored solutions. If you thrive on delivering outstanding service and enjoy working in a dynamic environment, we encourage you to apply.
Responsibilities:
- Perform miscellaneous clerical duties such as typing correspondence and documents, maintaining files, photocopying or faxing documents, answering the telephone, and taking messages as required.
- Deliver a positive first impression and greeting to walk-in customers and others
- Process customer transactions by phone, in writing or in person according to organization standards.
- Ensure customer information is handled with a high degree of confidentiality.
- Assist in the preparation and processing of loan making and servicing transactions and crop insurance projects as needed.
- Maintain branch inventory; order and maintain office supplies.
- Participate in mail activities including opening, collecting, distributing, delivering to post office, and maintaining related equipment.
- Maintain and monitor customer records and necessary follow-ups by documenting and ensuring accuracy of information.
Requirements - Proven experience in a customer success or customer service role.
- Strong proficiency in using multi-browser platforms and troubleshooting connectivity issues.
- Excellent written communication skills for precise and effective email correspondence.
- Familiarity with Microsoft 365 Enterprise tools and their applications.
- Ability to deliver exceptional customer service with a focus on exceeding expectations.
- Strong organizational skills to handle clerical tasks efficiently.
- Problem-solving mindset with the ability to work independently and as part of a team.
- Commitment to maintaining a high standard of care and attention in customer interactions. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a highly organized and detail-oriented Customer Success Specialist to join our team in Charlotte, North Carolina. This long-term contract position involves managing customer documentation and contracts, ensuring accuracy, and supporting various administrative tasks. The role requires excellent communication skills and the ability to work efficiently in a structured environment.
Responsibilities:
- Prepare and manage customer contracts, ensuring all required details are accurately documented and organized.
- Upload and maintain documentation in designated portals for easy access and review.
- Collaborate with team members to establish and follow consistent naming conventions and filing systems.
- Utilize tools like Adobe for contract preparation and ServiceTitan for workflow management.
- Coordinate with internal teams to ensure contracts are reviewed and finalized promptly.
- Handle customer-facing tasks, such as responding to inquiries and providing support via email and phone.
- Monitor and resolve connectivity issues to ensure seamless customer interactions.
- Assist in managing third-party contracts, including filling out required fields and submitting for review.
- Maintain a high level of accuracy and attention to detail in all documentation and communication.
- Adhere to a structured schedule, working five days a week, five hours per day, primarily in the mornings. Requirements - Proven experience in customer success or customer service roles, preferably in a call center or dealership environment.
- Proficiency in using multiple browsers and managing email correspondence effectively.
- Strong skills in contract management, including preparation, negotiation, and renewals.
- Familiarity with tools like Adobe for contract-related tasks and ServiceTitan for workflow management.
- Ability to manage and resolve connectivity issues in a customer service context.
- Exceptional organizational skills with a keen eye for detail and accuracy.
- Strong communication skills, both written and verbal, for effective customer interactions.
- Ability to work independently while adhering to established processes and deadlines. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Role and Location**
+ **Role** : Customer Success Specialist
+ **Location** : Fairport
**Benefits**
+ Competitive salary
+ 28 days of paid time off (includes PTO and Holidays)
+ Health benefits effective from the first day
+ Flexible working hours
+ Up to 100% education reimbursement towards a degree
+ 401k matching (vesting immediately)
+ Annual reviews and career development planning
+ Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
**Work Environment**
+ Colleagues with a genuine desire to innovate and solve complicated problems
+ Emphasis on inclusion and diversity
+ Autonomy and breadth of responsibility typical in a medium-sized company
+ Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive
**Impact and Responsibilities**
+ Exposure to various facets of the business
+ Triaging and replying to client requests
+ Working with engineering and production teams to ensure a smooth client experience
+ Continuous improvement for customers, products, processes, and self
+ Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
+ Act as tier 1 phone support for inbound calls, escalating to appropriate departments
+ Some quoting functions may be required
+ Ability to evaluate problems and propose solutions
**Qualifications**
+ Minimum 1 year of related customer service experience
+ Associate's degree preferred
+ Strong written and verbal communication skills
+ Strong phone etiquette and problem-solving skills
+ Strong data entry skills
+ Focus on customer success
+ Attention to detail and ability to quickly learn new processes
+ Process improvement experience
+ Collaborates well with teammates and cross-functionally
+ Works within established procedures with moderate supervision
**Preferred Skills**
+ Oracle and Salesforce experience
+ Knowledge of electric power transmission and distribution
+ Bilingual is a plus
+ Able to use formulas and manipulate Microsoft Excel spreadsheets
+ Knowledge of Purchase Order process to shipment, including International.
If you need any further assistance or have any questions about this job description, feel free to ask!
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Qualitrol**
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 22.00

Summary
Job title: Customer Success Specialist
Job ID: null
Department: AIMM Division
Location: null-null
Description
Summary:
The Customer Success Specialist is responsible for developing and executing a strategy for facilitating and growing long-term agreements for contracted services within the CED Industrial Solutions Network with a special focus on delivering a first-class customer experience. This role will follow an adopt, expand, and renew strategy to analyze current contracts and nurture them by performing regular customer satisfaction surveys, dashboards and other customer touch points and will use data to drive insight and further the customer experience.
Ideal candidates will have a background focused on sales programs and a desire to understand the needs and wants of all clients within this market segment. This position is an introduction to the mainstream services program, assisting customers achieve their desired outcomes, developing a strong understanding of the service portfolio and an expansion into business development.
This will be a territory-defined role that reports to the AIMM Services Division Manager. There is a requirement to interact with other team members in the Industrial Solutions Network to deliver the best possible client experience. These team members include; profit centers, other services BDL's, the service center and service technicians.
Reports to: Customer Success Manager - AIMM Services
Minimum Qualifications:
+ Bachelor's degree or equivalent professional experience
+ Demonstrates strong interpersonal and written/verbal communication skills.
+ General interest in technology and manufacturing
ADDITIONAL COMPETENCIES:
Self-motivated and self-managed towards objectives.
Preferred Qualifications:
+ Bachelor's degree or equivalent professional experience.
+ A sales mindset and capabilities utilizing strong organizational skills.
+ Strong data analytical skills, including a deep knowledge of Excel, utilization of partner based reporting tools and creating "if, then" customer scenarios.
+ Travel will be required on an as needed basis. Less than 20% of the time.
+ A desire to be successful in new business development, executive selling and partnership management.
+ Ability to motivate and influence others, to embrace new concepts and solutions.
+ Demonstrates strong interpersonal, organizational and written/verbal communication skills with a versatility to span engagement from executives to individual contributors.
+ Self-motivated and self-managed towards objectives.
+ Previous experience working as part of a large, multi-disciplinary team.
+ CED is an Equal Opportunity Employer/ Disability and Veteran status
Working Conditions:
+ This job operates in a professional office environment and extensively uses computer equipment.
+ Some travel required - Up to 20% Annually
Supervisory Responsibilities: No
Essential Job Functions:
+ Identify target customers with existing contracts. These will be based on size and complexity in order to focus on the most important customer segments first.
+ Implement the agreed upon disciplined sales process at timelines determined by the customer's contract lifecycle to maximize the customers outcomes.
+ Assist business development personnel and expand the sphere of influence into customer's with contractual agreements.
+ Develop and execute a customer experience strategy for long-term agreements
+ Execute the agreed-upon customer experience strategy for adoption, expansion and renewal of customer agreements
+ Develop a sphere of relationships with targeted accounts, including all appropriate decision makers/stakeholders at the client and the Profit Center
+ Understand each customers' needs based on the data we are gathering about their business from multiple suppliers and sources. Communicate these data trends to customers, AIMM colleagues and Profit center personnel.
+ Perform ongoing customer experience surveys to gauge usage and satisfaction with their contracted services
+ Develop dashboards with key data and trends to provide to customer and appropriate BDM/BDL for the area. Be strong in analytical skills to develop new data driven programs with supporting information.
+ The role will not be limited to the above, other duties will be expanded as needed
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $26 to $28 hourly.

Description
We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.
Responsibilities:
- Collaborate with the outside sales team to meet and exceed customer satisfaction goals.
- Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.
- Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.
- Process customer orders, changes, and returns in accordance with departmental policies and procedures.
- Foster positive and attentive relationships with customers to enhance their overall experience.
- Calculate pricing, discounts, shipping fees, and sales margins with precision.
- Investigate and resolve customer complaints related to product quality or shipment issues.
- Identify opportunities to recommend and close additional purchases of products or services.
- Maintain organized records of orders and ensure customer information in the database is up-to-date.
Requirements - At least 1 year of experience in a customer service or data entry role.
- Strong communication skills to effectively address customer needs and concerns.
- Proficiency in data entry with attention to detail and accuracy.
- Ability to calculate pricing, discounts, and margins using basic math skills.
- Excellent problem-solving skills to resolve routine customer issues.
- Familiarity with processing orders and managing customer information in databases.
- A customer-focused mindset with the ability to build positive relationships.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID.
Key Responsibilities:
- Respond promptly to customer inquiries via phone and email
- Prepare and send warranty quotes and invoices following established procedures and pricing
- Process purchase orders, enter payments, and update account records
- Track customer correspondence and maintain accurate data in internal systems
- Support the creation and maintenance of process documents and customer communication materials
- Assist with preparing reports and status updates for management
- Coordinate with internal departments to address customer needs and resolve issues
- Perform other administrative duties as assigned and strong customer service
- Conduct proactive outreach to customers following system purchases
- Communicate warranty benefits and terms effectively to drive sales
- Follow up with customers as warranty expiration dates approach to facilitate renewals
- Track customer information and status in internal systems
- Recommend new opportunities and trends based on reports and customer feedback
Marketing Support
- Assist with marketing initiatives and campaign support as needed
- Contribute to customer communication materials and promotional content
Team Collaboration
- Work collaboratively within a two-person team environment, requiring excellent interpersonal skills
- Maintain constant communication with team members via Microsoft Teams throughout the workday
- Coordinate efforts to ensure seamless customer experience and operational efficiency
Compensation & Benefits
- Associate degree or equivalent experience
- Strong organizational skills with attention to detail
- Clear written and verbal communication abilities with sales acumen
- Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred
- Ability to prioritize, multitask, and work both independently and collaboratively
- Experience in processing orders, invoices, or contracts is a plus
- Comfort with sales conversations and customer relationship building Minimum Requirements
- At least 2 years in an administrative, customer service, or sales support role
- Proficient in English communication with strong phone presentation skills
- Skilled in Microsoft Office applications and the Teams platform
- detail oriented attitude and excellent phone etiquette
- Ability to thrive in a collaborative team environment
- Willingness to engage in sales activities and light marketing support
Work Environment - Office environment
- Standard business hours, Monday through Friday
- Collaborative two-person team structure requiring constant communication and coordination
- Initial office-based work with potential remote opportunities Requirements - Minimum of 2 years of experience in customer service, administrative, or sales support roles.
- Proficiency in Microsoft Office applications, including Teams.
- Strong organizational skills with an emphasis on attention to detail.
- Ability to communicate clearly and professionally both in written and verbal formats.
- Experience with processing orders, invoices, or contracts is preferred.
- Comfortable with sales conversations and building customer relationships.
- Ability to prioritize tasks, multitask effectively, and work collaboratively within a team.
- Familiarity with customer success strategies and resolving connectivity issues is an asset. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .