7,460 Customer Success Specialist jobs in the United States

**Role and Location**
+ **Role** : Customer Success Specialist
+ **Location** : Fairport
**Benefits**
+ Competitive salary
+ 28 days of paid time off (includes PTO and Holidays)
+ Health benefits effective from the first day
+ Flexible working hours
+ Up to 100% education reimbursement towards a degree
+ 401k matching (vesting immediately)
+ Annual reviews and career development planning
+ Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
**Work Environment**
+ Colleagues with a genuine desire to innovate and solve complicated problems
+ Emphasis on inclusion and diversity
+ Autonomy and breadth of responsibility typical in a medium-sized company
+ Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive
**Impact and Responsibilities**
+ Exposure to various facets of the business
+ Triaging and replying to client requests
+ Working with engineering and production teams to ensure a smooth client experience
+ Continuous improvement for customers, products, processes, and self
+ Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
+ Act as tier 1 phone support for inbound calls, escalating to appropriate departments
+ Some quoting functions may be required
+ Ability to evaluate problems and propose solutions
**Qualifications**
+ Minimum 1 year of related customer service experience
+ Associate's degree preferred
+ Strong written and verbal communication skills
+ Strong phone etiquette and problem-solving skills
+ Strong data entry skills
+ Focus on customer success
+ Attention to detail and ability to quickly learn new processes
+ Process improvement experience
+ Collaborates well with teammates and cross-functionally
+ Works within established procedures with moderate supervision
**Preferred Skills**
+ Oracle and Salesforce experience
+ Knowledge of electric power transmission and distribution
+ Bilingual is a plus
+ Able to use formulas and manipulate Microsoft Excel spreadsheets
+ Knowledge of Purchase Order process to shipment, including International.
If you need any further assistance or have any questions about this job description, feel free to ask!
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Qualitrol**
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position in local currency is $22.00 hr

Description We are looking for a driven Customer Success Specialist to join our team in Plano, Texas. In this role, you will provide exceptional service to fitness club facilities hosting our products, ensuring a seamless experience for both their members and management. This is a long-term contract position that offers the opportunity to develop technical expertise while maintaining and improving our client-facing products.
Responsibilities:
- Visit fitness club facilities daily to monitor test products, interact with members using the equipment, and gather relevant data.
- Address and resolve any issues promptly, ensuring concerns from facility management are effectively handled.
- Perform maintenance, repairs, and adjustments on member-facing products and equipment as needed.
- Track and communicate product issues, client feedback, and interactions with team members to ensure smooth operations.
- Maintain detailed logs for quality tracking, application monitoring, and equipment maintenance.
- Organize and care for tools, equipment, and storage spaces to ensure operational readiness.
- Enhance your technical knowledge of company products to diagnose and resolve problems efficiently. Requirements - Proficiency in customer relationship management (CRM) tools and software.
- Familiarity with financial services platforms such as ADP.
- Experience using Avaya CMS and Epic Software.
- Ability to assist customers effectively through inbound calls and other communication channels.
- Skilled in managing billing and benefit functions.
- Competence in using various computer programs to support daily operations.
- Strong problem-solving abilities and a proactive approach to addressing technical challenges. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

The RushCare Customer Success Specialist is responsible for scheduling, expediting, and managing fleets repairs/maintenance for vehicles subscribed to RushCare. This specialist will be an advocate through the repair process in and outside the Rush network.
The Customer Success Specialist must take care in acting as an agent for the managed fleet, focusing on building strong, long-term relationships with customers, ensuring their success and satisfaction with our products and services. This role involves driving sales growth through proactive customer engagement, providing tailored solutions, and acting as a liaison between the customer and the dealership. This is an onsite opportunity, at Corporate Head Quarters location: 555 S I-35 South Frontage Rd, New Braunfels, TX 78130
Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
+ Receive notification from customers regarding repairs needed for a vehicle.
+ Provide direction for recommended repairs to the managed fleet and the repair facility.
+ Communicate with vendors and source parts when repair facilities are not able to locate parts.
+ Review, approve, and negotiate repair estimates including invoices for vehicles with repair status.
+ Develop and maintain strong relationships with all customers to enhance satisfaction and loyalty.
+ Invoice sublet repairs and fees associated with the managed fleets.
+ Inform customers of upcoming maintenance and classification opportunities with a strategy to ensure the fleet remains functional.
+ Maintain document of repairs and classification regarding servicing the fleet.
+ Track preventive maintenance needs and arrange necessary maintenance to maintain peak efficiency of the fleet.
Basic Qualifications and Attributes:
+ Bachelor's degree in business, sales, marketing, or related field preferred.
+ Minimum of 5 years of experience in sales, customer success, or account management, preferably in the automotive or industrial equipment industry.
+ Team leadership experience preferred.
+ Experience with Class 4 to Class 8 trucks is highly desirable.
+ Consideration given to relevant experience and related certification.
+ Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
Key Skills & Attributes:
+ Ability to make decisions based upon customer uptime as their main priority.
+ Ability to critically think, change plans quickly, and find acceptable repair solutions for the serviced fleet.
+ Ability to make a decision on the best repair facility based upon work needed.
+ Ability to prioritize tasks and manage time to meet deadlines.
+ Ability to write clear, concise, and professional emails, reports, and other documents.
+ Proficient in using office software such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant applications.
+ Ability to maintain accurate and organized records, files, and documentation.
+ Ability to handle sensitive and confidential information with integrity and discretion.
Total Rewards & Compensation:
+ We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate
USD $50,000.00/Yr.
Maximum Pay Rate
USD $75,000.00/Yr.

Our client, a rapidly growing SaaS company providing innovative solutions to businesses, is seeking a highly motivated and customer-focused Customer Success Specialist to join their team in Charlotte, North Carolina, US . This hybrid role is crucial for building strong relationships with clients, ensuring their successful adoption and maximum value from the company's products. You will act as a trusted advisor, guiding clients through their journey, proactively identifying their needs, and driving customer retention and growth.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of assigned clients, building strong, long-lasting relationships.
• Onboard new clients, providing comprehensive training and guiding them through the initial setup and adoption phase of the software.
• Proactively engage with clients to understand their business goals, challenges, and how the product can best meet their needs.
• Monitor client health and usage data to identify at-risk accounts and opportunities for expansion.
• Conduct regular check-ins, business reviews, and strategic planning sessions with clients to ensure they are maximizing their ROI.
• Address client inquiries, resolve issues, and escalate complex technical problems to the support team as needed, ensuring timely resolution.
• Educate clients on new features, product updates, and best practices.
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with the sales team to pursue them.
• Gather client feedback and relay it to product development and engineering teams for continuous product improvement.
• Develop and deliver customized training materials and resources for clients.
• Advocate for client needs internally to ensure customer satisfaction and retention.
• Maintain accurate and up-to-date client records in the CRM system.
• Contribute to the development of customer success strategies and playbooks.
• Participate in client events, webinars, and industry conferences.
• Help foster a strong customer community.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 2+ years of experience in a customer success, account management, or equivalent client-facing role, preferably within a SaaS company.
• Strong understanding of customer success principles and best practices.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Proven ability to build rapport and trust with clients.
• Problem-solving skills and a proactive approach to addressing client needs.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand and articulate technical concepts to non-technical audiences.

Preferred Qualifications:

• Experience with a specific industry relevant to the SaaS product.
• Technical aptitude or experience troubleshooting software issues.
• Certification in Customer Success Management.

Our client offers a dynamic and supportive work environment, competitive compensation, comprehensive benefits, and significant opportunities for career growth. Join a team passionate about client success in Charlotte.