31,640 Customer Success Specialists jobs in the United States

Customer Success Account Management Leader

80238 Denver, Colorado Microsoft Corporation

Posted 3 days ago

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Job Description

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture  ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Customer Success Account Management Leader

94103, California Microsoft Corporation

Posted 3 days ago

Job Viewed

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Job Description

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture  ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Customer Success Account Management Leader

85067 Phoenix, Arizona Microsoft Corporation

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture  ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Customer Success Account Management Leader

98194 Seattle, Washington Microsoft Corporation

Posted today

Job Viewed

Tap Again To Close

Job Description

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture  ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Manager, Customer Success Account Management NAM/LATAM

78716 Austin, Texas Forcepoint

Posted 6 days ago

Job Viewed

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Job Description

Manager, Customer Success Account Management NAM/LATAM

Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!

The Manager, Customer Success Account Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process. This role involves leadership, mentoring, and performance management of the Customer Success Account Management (CSAM) Team. Working with the senior leadership of the CSAM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions. Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth. This position will cover territories in North, Central and South America.

Essential Functions:

  • Ensuring customer satisfaction is always a priority.
  • Establish and track KPIs associated with this goal.
  • Develop and communicate expectations and expected levels of service required by our customers.
  • Establish consistency in service and culture across departments, develop policies and procedures for enhancing and fixing products, and manage personnel issues.
  • Make recommendations concerning departmental needs to meet expected growth and long-term strategic plans, creating a positive workplace with opportunities for the team.
  • Train and mentor team members in their career development.
  • Accurately prioritize and relay customers' needs within Engineering, Product Management, Sales, and Technical Support.
  • Act as an escalation point for customer issues, defining, communicating, and managing resolution plans, and collaborating with Delivery Teams to ensure proper resources are added to escalations.
  • Provide professional leadership, focusing on monitoring activity, performance, and customer satisfaction.
  • Coach and mentor the team, ensuring their ongoing development is progressing.
  • Be commercially aware of key industry developments and market trends.
  • Act as a key contributor within the Sales Management Team.
  • Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure, and tracking of all identified opportunities.
  • Provide weekly business pipeline reports/forecasts for all business developed.
  • Interface with end users and reseller partners to support the closure of revenue opportunities.
  • Work closely with sales operations/administration.
  • Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required.
  • Perform other duties and projects as assigned.

Education and Experience:

  • Bachelor's degree or equivalent experience.
  • Bilingual English & Spanish
  • 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals.
  • Minimum 3 years working in a technology company, cybersecurity experience preferred.
  • Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
  • Successful track record in delivering to defined revenue/margin targets.

Soft Skills:

  • Strong written and oral communication skills.
  • Self-starter and proactive leader willing to display initiative with common sense.
  • Results-driven and committed to 'outcomes rather than output'.
  • Team-focused, with the ability to gain the personal support of others.
  • Capable of developing empathy and rapport internally with staff and with customers and partners.
  • Strong work ethic and commitment to quality and customer service.
  • Excellent negotiation and problem-solving skills.

Forcepoint is committed to fair and equitable compensation practices. The salary range for this role is $140,000.00 - $160,000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint's total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits.

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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HGLAI Customer Success / Account Management Advocate (US)

33646 Tampa, Florida High Growth Labs

Posted 7 days ago

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Job Description

About the job HGLAI Customer Success / Account Management Advocate (US) Job Title: Customer Success, Account ManagementJob Type: Part Time (40-60 hours/month)Job Location: RemoteAbout UsOrcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.Role OverviewWe are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.Key ResponsibilitiesAccount ManagementRegularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on timeMake sure the sales pipeline is up to date.Project Management:Oversee cross-functional projects, coordinating timelines, resources, and deliverables.Track progress, identify bottlenecks, and ensure teams stay aligned on priorities.Provide QA for new features and report any bugs/issues to Dev team.Process Development & Optimization:Implement and refine operational processes to support rapid business growth and product development cycles.Identify inefficiencies and drive continuous improvement initiatives.QualificationsEducation & Experience:2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment.Technical & AI Knowledge:Understanding of basic AI/ML conceptsHighly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)Project Management Skills:Demonstrated ability to manage complex projects with multiple stakeholders.Familiarity with Agile, Scrum, or Kanban methodologies is a plus.Communication & Leadership:Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.Proven ability to lead and influence teams without direct authority.Adaptability & Collaboration:Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.Works well cross-functionally, fostering strong relationships across the organization.What We OfferCompetitive Salary & Equity: We value your contributions and provide a stake in the company's success.Flexible Work Environment: Remote, flexible schedules.Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies.Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.How to ApplyIf you're excited about running operations at an AI startup and meet the qualifications listed above, we'd love to hear from you. Please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to us at OrcaruAI and be part of a team thats transforming the way the world harnesses AI. We look forward to meeting you!

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