6,998 Customer Success Specialists jobs in the United States

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Description
Robert Half Lexington is looking for a dedicated Customer Success Specialist to join a team in Lexington-Fayette, Kentucky. This is a Contract to permanent opportunity, offering a dynamic work environment with potential for long-term placement and detail-oriented licensing. The role involves delivering exceptional customer service while managing inbound calls and supporting clients with property and casualty policy needs. Licensing in KY is required for this role. Apply today to be considered!
Responsibilities:
- Handle approximately 30 customer calls daily, addressing inquiries related to property and casualty policies.
- Identify potential sales opportunities during client interactions and transfer leads to the sales team.
- Review and interpret policy notes to provide accurate information to customers.
- Assist clients with claims by collecting basic information and transferring them to the appropriate department.
- Maintain a calm and detail-oriented demeanor during all customer interactions.
- Work a rotating four-day workweek, ensuring consistent hours and pay.
- Collaborate with internal teams to ensure seamless client service.
- Perform accurate data entry and documentation for all customer interactions.
- Adhere to company standards for customer service excellence and compliance.
- Continuously seek opportunities to enhance the customer experience.
Requirements - Proven experience in customer service or related roles.
- Strong communication skills with the ability to handle client conversations with professionalism and attention to detail.
- Proficiency in CRM software and related computer programs.
- Ability to manage and resolve customer inquiries effectively.
- Skilled in data entry with a high level of accuracy.
- Familiarity with property and casualty insurance policies is a plus.
- Ability to work a flexible schedule, including rotating days off.
- Willingness to obtain licensing upon securing a long-term position. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule ( _in-office 2 days a week_ ), and amazing benefits.
**What You'll be Doing:**
As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.
**Our Location:** 300 West Adams Street, Chicago, IL 60606
300 W Adams St - Google Maps
**Hours:** 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks).
**Key Tasks: **
+ Support more complex customer onboarding processes.
+ Handle multiple customer inquiries with increasing complexity.
+ Assist in resolving intermediate technical issues and troubleshooting.
+ Conduct intermediate product training sessions for customers.
+ Monitor and analyze customer usage patterns.
+ Document and communicate recurring customer feedback to the team.
+ Collaborate with sales and support teams on customer issues.
+ Identify and escalate critical customer issues.
+ Recommend product/service improvements based on customer feedback.
+ Assist in development and refinement of onboarding materials.
**You're a Great Fit if You Have:**
+ Bachelor's degree _or_ equivalent job-related experience.
+ Advanced Communication: Effective verbal and written communication skills.
+ Customer Relationship Management: Skills to manage and nurture customer relationships.
+ Analytical Skills: Use basic data to identify trends and insights.
+ Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
+ Product Knowledge: In-depth understanding of product features and benefits.
+ Training Skills: Ability to convey information effectively during training sessions.
+ Project Management: Basic project management skills to handle varied tasks.
+ Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
+ _The ability to work a hybrid schedule from our_ _West Adams Street location._
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
For more information about our solutions and organization, visit ** , follow us on Twitter ( , Facebook ( , and LinkedIn ( above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.