116 Customer Success jobs in Los Angeles

Join to apply for the Customer Success Manager role at Circadia Health

Join to apply for the Customer Success Manager role at Circadia Health

Get AI-powered advice on this job and more exclusive features.

This range is provided by Circadia Health. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$80,000.00/yr - $20,000.00/yr

Circadia Health is a healthcare technology company that has developed the world's first FDA cleared contactless remote patient monitoring system and AI-powered early detection system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 30,000+ patients daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Position Overview

Within Customer Success at Circadia Health you will be responsible for driving customer satisfaction, retention, and success. By understanding our customers' needs and challenges, you will develop strong relationships and work collaboratively with cross-functional teams to ensure that our products and services are tailored to meet customer objectives, ultimately driving their success and satisfaction. You will play a pivotal role in managing the entire customer lifecycle post-sales. This includes oversight throughout the onboarding process, successful implementation of our technology, training customers in the field, and driving customer retention. You will enable customers with our cutting-edge predictive clinical analytics solutions to improve outcomes and ultimately save patient lives. Our ideal candidate loves traveling at least 50% of the time, thrives in a fast-paced environment, excels in building and maintaining strong customer relationships, and is driven by our mission.

On a day to day basis, you will be responsible for the entire lifecycle of a Customer post-sales. We're looking for individuals who are passionate about connecting with people and committed to making a difference in saving lives.

Key Responsibilities:

• Customer Relationship Management : Develop and maintain strong relationships with key leadership teams by understanding their unique needs and objectives to ensure their success with Circadia Health's services.
• Customer Onboarding & Implementation : Assist customers through a seamless onboarding process, ensuring a smooth and successful implementation of our products and services tailored to meet customer needs and timelines.
• Training & Education: Conduct training sessions to help customers effectively use our technology and services, ensuring they are well-equipped to achieve their desired outcomes.
• Customer Success Strategies : Develop and implement customer success strategies to drive user adoption, customer satisfaction, and overall account growth. Our Customer Success team is mission-driven to help customers achieve their desired outcomes by providing timely resources, resolutions, and services, all while leveraging our advanced technology.
• Customer Support : Oversee a support team to address customer inquiries and concerns promptly, ensuring that issues are resolved to achieve high customer satisfaction rates. Maintain updated Customer information on all CRM / Company Software platforms.
• Voice of the Customer : Gather feedback from customers to collect opinions and experiences, analyze data to identify common trends and areas of improvement from collected feedback, and communicate these insights back to the clinical, product, and engineering teams for continuous product and user-end enhancement.
• Metrics and Reporting : Track key performance indicators (KPIs) and report metrics to identify areas for improvement and ensure customers are on track to achieve their goals.
• Customer Advocacy : Promote customer advocacy by identifying satisfied customers willing to participate in case studies, testimonials, and other marketing initiatives.
• Customer Success Culture : Instill a customer success mindset across the organization, ensuring that all teams prioritize customer satisfaction and success.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
• Proven experience in clinical implementation, customer success, or account management teams, preferably in the technology, medical technology, or healthcare industry.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to analyze data and draw actionable insights to improve customer success initiatives.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Strategic thinker with the capacity to develop and execute successful customer success strategies.
• Ability to work in fast-paced environments
• Passion for innovation and improving patient outcomes through technology.
• Proficiency in Google Suite, Monday and other relevant software.
• Fully expensed travel
• Family Leave (Maternity, Paternity)
• Professional Training & Development
• Opportunity to collaborate with a diverse team of professionals, including engineers, physicians, nurses, and others from various backgrounds on a daily basis
• Annual Company Retreat

• Seniority level Associate

• Employment type Full-time

• Job function Strategy/Planning, Customer Service, and Project Management
• Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Data Infrastructure and Analytics

Referrals increase your chances of interviewing at Circadia Health by 2x

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Get notified when a new job is posted.

Santa Monica, CA 52,400.00- 112,000.00 1 week ago

Santa Monica, CA 65,000.00- 90,000.00 4 weeks ago

Santa Monica, CA 72,000.00- 154,000.00 1 week ago

Los Angeles, CA 70,000.00- 85,000.00 3 weeks ago

Culver City, CA 95,000.00- 125,000.00 2 days ago

Los Angeles, CA 30.00- 40.00 20 hours ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the job Customer Success Manager

We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates.

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred

Get AI-powered advice on this job and more exclusive features.

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

EVPassport is seeking a talented Customer Success Manager to join our team in Santa Monica. As a Customer Success Manager, you'll play a critical role in supporting a portfolio of EVPassport's commercial and enterprise customers nationwide as they embark on their EV charging installation projects. You'll be a key point of contact throughout the customer journey, and have a high degree of collaboration with both internal teams and external partners. If you're passionate about delivering exceptional customer experiences and can navigate ambiguities and complexities with ease, we want to hear from you.In order to be considered for this position, candidates must be based in the Los Angeles area and in commutable distance to Santa Monica.

You will:

• Own the full lifecycle management for a diverse book of business, including onboarding, implementation, adoption, retention, and expansion
• Develop a comprehensive understanding of customers' business challenges and goals, aligning EVPassport's features and benefits to address these needs effectively
• Coordinate with internal project stakeholders, including Sales and Deployment, to lead project activities and timelines and oversee the advancement of key milestones
• Collaborate with cross-functional teams (Sales, Deployment Operations, Product, Customer Support, and Field Services) to deliver a seamless customer experience
• Deliver successful customers to the contract renewal cycle and support the renewal process to minimize customer attrition
• Deliver clear, confident, and engaging kickoff calls that demonstrate a command of onboarding processes, required documentation, customer deliverables, and internal workflows
• Prepare and present materials with a high level of accuracy
• Demonstrate a deep understanding of EVPassports offerings and processes
• Maintain a consistent cadence of proactive customer communication and internal collaboration
• Lead internal projects as assigned, including regular status updates and timely resolution of roadblocks, supported by clear proposed solutions
• Manage documentation diligently, tracking customer interactions, onboarding progress, and ongoing needs through appropriate systems
• Regularly identify and document customer needs and propose scalable improvements to processes
• Collaborate cross-functionally to gather and validate data for customer meetings, including QBRs, support reviews, and deployment updates
• Additional projects may be assigned as requested

You have:

• 5+ years of professional experience, preferably in B2B SaaS environment(s)
• The ability to manage dozens of accounts and focus on fostering customer growth and retention
• Effective communication, presentation, interpersonal, and problem-solving skills
• Strong organizational skills and keen attention to detail
• The ability to prioritize, multi-task, and execute well under pressure
• A strong customer-centric mindset, with the ability to build and maintain trusted relationships and address customer needs effectively
• Experience in working collaboratively with cross-functional teams to achieve shared goals
• The ability to make an immediate impact, and desire to continually improve
• Knowledge of electric vehicles and charging dynamics.
• Industry expertise.
• Start-up mentality.

Our Values:

• Customer Obsessed
• Lead with Empathy
• Trust by Default
• Own the Outcome
• Growth Mindset
• Anything is Possible
• 401k
• Paid Time Off
• Paid Holidays

Salary: $100,000-$10,000+ applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set.

This role is based 4x a week in our Santa Monica office.

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions.For additional information on EVPassport, please visit

Our Values:

EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:

• Customer Obsessed Relentlessly focused on delivering seamless experiences.
• Trust by Default Acting with transparency and integrity.
• Own the Outcome Taking full responsibility for delivering results.
• Growth Mindset Continuously learning, improving, and embracing challenges.
• Anything is Possible Challenging conventional thinking to drive innovation.
• Practice Kindness Building a culture of respect, collaboration, and mutual support.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at EVPassport by 2x

Get notified about new Customer Success Manager jobs in Los Angeles, CA .

Los Angeles Metropolitan Area 2 weeks ago

Santa Monica, CA 65,000.00- 90,000.00 1 week ago

Los Angeles, CA 128,000.00- 160,000.00 2 weeks ago

Glendale, CA 55,000.00- 65,000.00 3 weeks ago

Santa Monica, CA 72,000.00- 154,000.00 1 week ago

Los Angeles Metropolitan Area 3 weeks ago

Los Angeles Metropolitan Area 7 hours ago

Los Angeles Metropolitan Area 58,000.00- 65,000.00 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Pirros is revolutionizing the way architects and engineers work. This is a $400B+ industry that's been underserved by technology for too long, and we are here to change that!

As a Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You will be responsible for post-sale deployment and customer training, ensuring successful product adoption and integration. You will build and maintain relationships with customers, drive their success, and collaborate across internal teams to support business objectives, improve customer satisfaction, and promote product features. In doing so you will be a key driver ensuring retention and growth of Pirros' revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints.

About Us

• Pirros is a blueprint/detail management software that is revolutionizing the way architects and engineers work.
• Backed by top-tier investors and angels (YC, Funders Club, PlanGrid, Elephant)
• We've just closed our Series A of ~$7 million
• PROFITABLE , ~ 3M ARR and growing revenue at +10% month-over-month
• Offer competitive comp, significant growth, equity, and the opportunity to make a real impact
• 160+ firms using us today, growing 10% MoM, 120% NRR
• Co-founders both come from structural Engineering, so we have industry experience

• Act as a trusted and knowledgeable advisor for our customers. Serve as their main point of contact and work with internal teams to resolve conflicts, bugs and issues affecting customers in order to drive timely resolutions

• Monitor account health by utilizing data, conduct customer usage analysis, track customer success metrics, effectively identifying and addressing potential risks and opportunities.

• Engage in renewal discussions proactively before escalations or churn risks arise

• Take a proactive approach to initiate data-driven, targeted campaigns and foster increased customer engagement and bolster product adoption rates

• Take ownership of challenging customer situations, manage them effectively, see them through to resolution and ensure timely follow-ups
• Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence through phone calls and written communication to understand their goals, roadblocks, and ensure their needs are met

• Identify customer pain points, and work with cross-functional teams to provide effective solutions

• Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers' experience

• 3+ years in B2B Software/Tech - customer-facing roles, customer success, account management

• Highly organized, detail-oriented, skilled in written/verbal communication with strong de-escalation and problem-solving skills

• Empathetic with a customer-focused approach

• Self-starter that thrives in an entrepreneurial, fast-paced environment with a proven ability to multi-task and manage multiple projects at a time

• Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution

• Passion for phone-based customer interactions

Who We Are:

At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the CXApp is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work from-anywhere world for employees, partners, customers, and visitors.

We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others.

The technology:

The CXApp platform tech stack uses native mapping, analytics, on-device positioning and app technologies. The overall solution helps organizations provide a frictionless work environment to employees with features such as: hot desk and room booking, indoor navigation with turn-by-turn directions on a digital map, company-wide news feeds, an in-app company directory of colleagues and workplace amenities, as well as bookable opportunities and experiences.

Job Description:

Are you passionate about helping customers succeed and thrive? Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or technology environment? If so, we want you to join our team as a Customer Success Manager.

Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base. Your focus will be on building strong relationships, understanding customer needs, and delivering exceptional value. This CSM role is a remote position in the Los Angeles, California area.

Key Responsibilities:

1. Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services.
2. Adoption and Engagement: Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value.
3. Relationship Building: Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success.
4. Product Knowledge: Develop a deep understanding of our products or services and their applications within each customer's unique context.
5. Account Planning: Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth.
6. Expansion Opportunities: Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue.
7. Renewal Management: Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions.
8. Customer Feedback: Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs.
9. Customer Advocacy: Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (MBA a plus).
• Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
• Strong understanding of customer success principles and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Exceptional problem-solving and project management skills.
• Self-motivated, results-driven, and able to work independently and as part of a team.
• Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.

If you feel you have the qualifications we are looking for and CXApp sounds like something you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

At CXApp, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity & inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain people from a diverse candidate pool. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Come join the LSEG team!

Customer Success Managers (CSMs) connect our most strategic clients to LSEG's portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer's unleash the full power of LSEG by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for successful adoption and expansion of our content within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion. By transforming our client's business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth!

The Quant & Feeds business at Refinitiv combines our industry leading content (including our Datastream, Starmine, IBES Fundamentals, and ESG franchises) with our industry partners to bring to market an outstanding offering for the Quant community. LSEG offers customers unparalleled flexibility via our datafeed and cloud tools including Microsoft Azure and Quantitative Analytics Direct.

Role Overview

* Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.

* Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.

* Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.

* Prompt LSEG business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements.

* Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.

* Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption.

How You'll be Successful

* Breadth & depth of customer relationships

* Critical issue and risk mitigation management

* Contributions to role and process improvement

* Lead generation

* Proactive client engagements

* Portfolio churn

* Solution Adoption

Who You Are

* 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.

* Ability to map a customer's business process to product capability.

* Strong ability to collaborate with internal operational and account management teams.

* Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.

* Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.

* Strong project management, technical and problem solving skills.

* Ability to travel onsite when required.

* Knowledge & experience in Quantitative Asset Management.

* Strong passion for the financial markets.

* Knowledge of a programming language a plus

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

• Own and grow relationships with a portfolio of mid-market and enterprise clients across logistics and supply chain sectors
• Act as a trusted advisor to clients, understanding their business goals and translating them into their solutions
• Drive product adoption and usage by proactively educating customers on new features and best practices
• Identify upsell opportunities and work closely with the sales team to close expansion deals
• Analyze account health metrics and proactively address risks to ensure high retention
• Lead regular business reviews to demonstrate ROI and align on strategic objectives
• Collaborate cross-functionally with Product, Operations, and Support teams to drive customer outcomes
• Serve as the voice of the customer internally-bringing insights back to inform product development and go-to-market strategies

• 3+ years of experience in customer success, account management, or consultative sales in a B2B SaaS or logistics technology environment
• Strong understanding of the freight, logistics, or supply chain industry preferred-especially in ocean freight or freight audit contexts
• Proven track record of managing and growing high-value client relationships
• Experience navigating complex organizations and building relationships with stakeholders at all levels
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a knack for identifying patterns and translating them into action
• Comfortable with CRM and customer success platforms (e.g., HubSpot, Gainsight, Salesforce)

• A high-growth startup environment with meaningful impact and visibility
• A supportive team of mission-driven professionals
• Hybrid and flexible work arrangements
• Learning and development opportunities
• The chance to work with an innovative platform solving real-world logistics problems

• Competitive package
• Performance-based variable compensation

Hey Future Daybreakers!

Join us on a mission fueled by these core values:

• Are united by our Mission to build a world where every young person benefits from mental halth support
• Have a high bar we're a small team of only A players that are hard-working and determined to win
• Do more with less we value efficiency and output over hours worked and thrive working in an environment where every dollar matters
• Value humor and fun at work this job can be hard, and bringing humor to work can make every day more fun
• Communicate clearly and openly we value transparency and clear and direct communication
  
  

• Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot
• Support product setup and configuration for new and existing school districts
• Provide user support for login/access, referral system questions, and troubleshooting
  
  

• Prepare and facilitate staff onboarding trainings and ongoing information sessions
• Manage logistics including Zoom setup, registration, and session follow-up
  
  

• Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies
• Execute targeted interventions including campus visits, outreach emails, webinars, and champion development
  
  

• Build and improve resources, templates, dashboards, and other tools to scale support
• Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars
  
  

• Time from deal close to first referral submitted
• % of campuses activated
• Total number of referrals submitted
  
  

• 2+ years of experience in customer success, SaaS implementation, or edtech project management
• Deep knowledge of K12 education systems or school-based programming
• Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms
• Ability to manage multiple concurrent projects across dozens of districts
• Excellent written and verbal communication
• Must be based in California.
  
  

• Experience working in school districts or directly with educators
• Familiarity with mental health or social-emotional learning programs
• Experience working in a fast-paced startup environment
• Comfort supporting product-related technical troubleshooting
• Spanish language fluency or other language support
  
  

• Recruiter Screening (15 minutes, Phone Call): A friendly conversation to discuss your background, the role, and answer any initial questions you may have.
• Hiring Manager Interview: Portfolio Management / Customer Success (30 minutes, Zoom): A deep dive into your experience and skills with the hiring manager. This is also a chance to learn more about the team and company culture.
• Case Study (60 minutes, Zoom): Showcase your problem-solving skills and thought process. This session may include a practical exercise relevant to the role, followed by a discussion with key team members.
• Team Interview (45 minutes, Zoom): An opportunity to connect with fellow Daybreakers to discuss your vision, long-term goals, and alignment with our mission.
• Reference Check : We'll connect with your references to gain additional insights into your strengths and working style.
  
  

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever its consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Customer Success at Nielsen As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsens products and services to achieve their goals. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.

Customer Success - Sell Side, Buy Side, Local & Product Ambassadors This team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsens Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 client brand teams and their agency partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with Nielsen ONE, a new era of clarity.

Scope of this role (P2) Our mission is to enable our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on point for driving adoption and usage of several Nielsen measurement products in our customer base while providing world-class customer service, with the ultimate goal of increasing revenue from existing customers through user adoption.

As a Customer Success Manager with a Product Focus your goals will be to:

Understand our product, data & customer. Knowledge is Power.

Accelerate Adoption & Time to Customer Value.

Drive Advocacy & Loyalty.

Deliver Quality and Build Trust. Timely response & Actions at Scale.

As a Customer Success Manager on the Product Ambassador Team, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will be the pin between our customers and our products by leveraging VoC feedback to influence future development of Nielsen products. Your primary responsibility will be to serve as a product expert, utilizing your in-depth knowledge of our offerings to guide customers through the onboarding process, provide ongoing support, and drive maximum value from our products. You will work closely with cross-functional teams to advocate for customer needs, contribute to product improvement, and foster long-term customer relationships.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever its consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Customer Success at Nielsen As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsens products and services to achieve their goals. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.

Customer Success - Sell Side, Buy Side, Local & Product Ambassadors This team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsens Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 client brand teams and their agency partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with Nielsen ONE, a new era of clarity.

Scope of this role (P2) Our mission is to enable our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on point for driving adoption and usage of several Nielsen measurement products in our customer base while providing world-class customer service, with the ultimate goal of increasing revenue from existing customers through user adoption.

As a Customer Success Manager with a Product Focus your goals will be to:

Understand our product, data & customer. Knowledge is Power.

Accelerate Adoption & Time to Customer Value.

Drive Advocacy & Loyalty.

Deliver Quality and Build Trust. Timely response & Actions at Scale.

As a Customer Success Manager on the Product Ambassador Team, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will be the pin between our customers and our products by leveraging VoC feedback to influence future development of Nielsen products. Your primary responsibility will be to serve as a product expert, utilizing your in-depth knowledge of our offerings to guide customers through the onboarding process, provide ongoing support, and drive maximum value from our products. You will work closely with cross-functional teams to advocate for customer needs, contribute to product improvement, and foster long-term customer relationships.

• Product Expertise:
• Develop an in-depth understanding of our products, features, and capabilities
• Stay abreast of product updates, enhancements, and industry trends
• Act as the go-to resource for customers seeking guidance on product-related queries
  
  

• Customer Onboarding:
• Lead the onboarding process, ensuring customers have a seamless and positive experience
• Provide product demonstrations, training sessions, and educational resources to new customers
• Collaborate with the sales team during the pre-sales process to set realistic customer expectations
• Advanced Customer Consultation:provide strategic and personalized support, tailored to each customer's unique needs
• Diving deep into product functionality to provide strategic guidance
• Strategizing on solution implementation
• Troubleshoot advanced client challenges, collaborating with internal teams to provide client guidance
• Deliver exceptional customer service to ensure customer satisfaction and retention
• Increase product stickiness with customers that have growth opportunities
  
  

• Feedback and Collaboration:
• Fostering deeper engagement and understanding to ensure our solutions become an integral part of our customers' operations
• Gather customer feedback and insights to provide valuable input for product improvement
• Collaborate with the product development and marketing teams to relay customer needs and market trends
• Act as a customer advocate within the company, ensuring that customer voices are heard and addressed
  
  

• Retention and Expansion:
• Monitor customer health metrics and proactively address potential issues
• Develop and execute strategies to increase customer retention and expansion of product usage
• Work towards achieving customer success KPIs and targets
  

• Bachelor's degree in a relevant field with more than 5 years of experience
• Proven experience in customer success, account management, or a related role
• Strong technical aptitude and the ability to become an expert in our products
• Passionate about consumers and the technologies that serve them
• Excellent communication and interpersonal skills
• Problem-solving mindset with the ability to think strategically about customer needs
• Experience working with cross-functional teams
• Stellar presentation skills with direct experience presenting to clients
• Strategic thinker with the ability think and respond quickly in front of customers
• Strong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the teams thinking
• Facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
• Strong focus on user needs and an intellectual curiosity about the products that help to meet them
  

• We are looking for a senior-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional advertising and their experience in the media and measurement space for advertisers and agencies.
  

• Up to 25% of your time may include travel for client visits, conferences, networking events or other work-related events
• Competitive salary based on experience, skills and qualifications
• Bonus Plan, Health Benefit, Retirement Plan
  
  

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimate of salary range for a new employee to be offered this role would be between $50,000 - $85,000, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Market Research and Business Consulting and Services

Referrals increase your chances of interviewing at Nielsen by 2x

Los Angeles Metropolitan Area 4 hours ago

Los Angeles County, CA 120,000.00- 165,000.00 3 weeks ago

Santa Monica, CA 65,000.00- 90,000.00 14 hours ago

Glendale, CA 55,000.00- 65,000.00 2 weeks ago

Santa Monica, CA 72,000.00- 154,000.00 2 days ago

Los Angeles Metropolitan Area 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.