139 Customer Success jobs in Los Angeles
Customer Success Manager
90001 Los Angeles, California
$80000 Annually
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Our client, a rapidly growing tech company, is seeking a proactive and customer-centric Customer Success Manager to join their team in **Los Angeles, California, US**. This role is crucial in ensuring our clients maximize the value of our products and services, fostering strong long-term relationships, and driving customer retention and growth. The ideal candidate will have a passion for customer advocacy, excellent problem-solving skills, and a deep understanding of customer relationship management. Responsibilities include onboarding new clients, providing training and ongoing support, and developing success plans tailored to individual client needs and business objectives. You will be the primary point of contact for assigned accounts, proactively engaging with customers to understand their challenges and opportunities. Conducting regular check-ins and business reviews to monitor customer health, identify potential churn risks, and drive adoption of new features. Collaborating with sales, product, and support teams to ensure a seamless customer experience. Gathering customer feedback and insights to inform product development and service improvements. The successful candidate will possess outstanding communication, presentation, and interpersonal skills, with the ability to build rapport and trust with diverse clientele. A minimum of 3 years of experience in customer success,
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0
Customer Success Representative
90012 Los Angeles, California
$55000 Annually
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Our client is looking for a proactive and empathetic Customer Success Representative to join their growing team in Los Angeles, California, US . This role is focused on building strong relationships with clients, ensuring they maximize the value of our products and services, and fostering long-term loyalty. The ideal candidate will have excellent communication and problem-solving skills, with a passion for helping customers achieve their goals. You will be responsible for onboarding new clients, providing ongoing support, educating users on product features, and proactively identifying opportunities to enhance their experience. Key duties include managing a portfolio of clients, conducting regular check-ins, addressing inquiries and issues promptly, and gathering customer feedback to inform product development. Collaboration with sales, support, and product teams will be essential to provide a seamless customer journey. We are looking for an individual who is organized, detail-oriented, and committed to delivering exceptional customer service. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. You will play a crucial role in client retention, customer satisfaction, and contributing to the overall success of our client's customer-centric approach. Your ability to understand customer needs, troubleshoot effectively, and communicate solutions clearly will be key to your success.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of assigned customers, ensuring their successful adoption and utilization of our products/services.
- Onboard new clients, guiding them through the initial setup and training process.
- Proactively engage with customers to understand their needs, challenges, and goals.
- Provide timely and effective responses to customer inquiries and resolve issues.
- Educate customers on product features, updates, and best practices.
- Conduct regular business reviews with clients to ensure they are achieving desired outcomes.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Gather customer feedback and communicate insights to internal teams (product, sales, support).
- Advocate for customers internally, ensuring their needs are met.
- Contribute to customer success strategies and playbooks.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- 1-3 years of experience in customer success,
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1
Customer Success Advocate
90001 Los Angeles, California
$55000 Annually
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Our client is a rapidly growing technology firm looking for a dedicated Customer Success Advocate to join their team in Los Angeles, California, US . This hybrid role offers the benefit of working both remotely and from our vibrant office. You will be the primary point of contact for clients, ensuring they receive exceptional support and maximize the value from our products and services. Your role involves building strong relationships, understanding client needs, and proactively addressing any challenges to ensure a positive customer experience and foster long-term loyalty. Key responsibilities include onboarding new clients, providing ongoing training and support, conducting regular check-ins, and gathering customer feedback to drive product improvements. You will also be responsible for identifying opportunities for upselling and cross-selling, contributing to revenue growth. The ideal candidate possesses outstanding communication, interpersonal, and problem-solving skills. A genuine passion for helping customers succeed and a positive, proactive attitude are essential. Experience in a customer-facing role, preferably in the tech industry, is highly valued. Familiarity with CRM software and customer support tools is a plus. This is an excellent opportunity to grow within a supportive and dynamic company, making a direct impact on client satisfaction and retention. You will be instrumental in shaping our customer success strategy and ensuring our clients achieve their desired outcomes. We are committed to providing a positive and collaborative work environment where your contributions are recognized and valued. Join our team and become a champion for our customers, ensuring their success and satisfaction through exceptional service and support. Your dedication to customer advocacy will be a cornerstone of our company's growth and reputation, providing a fulfilling career path.
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2
Customer Success Manager
90001 Los Angeles, California
$85000 Annually
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Our innovative technology company is seeking a proactive and client-focused Customer Success Manager to support our growing user base in Los Angeles, California . This vital role focuses on building strong relationships with clients, ensuring they derive maximum value from our products and services, and driving customer retention and satisfaction. The ideal candidate will possess excellent communication skills, a deep understanding of customer relationship management, and a passion for helping clients achieve their business objectives. You will be the primary point of contact for assigned accounts, guiding them through onboarding, providing ongoing support, and identifying opportunities for upselling and cross-selling. Key responsibilities include understanding client needs, troubleshooting issues, conducting regular check-ins, and acting as an advocate for clients within the company. You will also be responsible for monitoring customer health, proactively identifying potential churn risks, and implementing strategies to mitigate them. Success in this role depends on your ability to foster strong client loyalty, enhance customer lifetime value, and contribute to the overall growth of the company. A thorough understanding of our product suite and its benefits is essential. If you thrive in a client-facing role and are passionate about delivering exceptional customer experiences, we encourage you to apply.
Responsibilities:
Responsibilities:
- Manage and grow a portfolio of assigned client accounts.
- Onboard new clients and ensure successful product adoption.
- Build and maintain strong, long-lasting customer relationships.
- Proactively identify and resolve customer issues and challenges.
- Conduct regular client check-ins and business reviews.
- Educate clients on product features and best practices.
- Identify opportunities for product expansion and upselling.
- Monitor customer health metrics and implement retention strategies.
- Act as the voice of the customer internally, providing feedback to product teams.
- Drive customer satisfaction and loyalty.
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years of experience in customer success,
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3
Senior Customer Success Manager
90006 Los Angeles, California
MongoDB
Posted 6 days ago
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Job Description
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
Individuals in the Senior Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and
Individuals in the Senior Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and
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4
Customer Success Manager, SaaS
90001 Los Angeles, California
$98000 Annually
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Our client is looking for a proactive and relationship-driven Customer Success Manager to foster client retention and growth for their SaaS platform. This hybrid role based in Los Angeles, California, US involves building strong partnerships with customers, ensuring they achieve maximum value from our product. You will be responsible for onboarding new clients, providing ongoing support and training, identifying upsell and cross-sell opportunities, and proactively addressing any potential churn risks. Key duties include conducting regular business reviews, monitoring customer health scores, and advocating for customer needs within the organization. The ideal candidate will possess a Bachelor's degree in Business, Marketing, or a related field, and at least 4 years of experience in customer success,
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5
Lead Customer Success Manager
90012 Los Angeles, California
$110000 Annually
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Our client seeks a highly motivated and experienced Lead Customer Success Manager to guide their client relations strategy in **Los Angeles, California, US**. This pivotal role focuses on building and maintaining strong, long-lasting relationships with our valued clientele, ensuring they derive maximum benefit from our products and services. You will be responsible for overseeing a team of Customer Success Managers, providing mentorship, training, and performance management to foster a culture of excellence. Key duties include developing and implementing proactive strategies to enhance customer satisfaction, retention, and loyalty. You will engage directly with key accounts, understand their business objectives, and align our offerings to meet their evolving needs. Responsibilities also encompass managing the customer onboarding process, driving product adoption, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess exceptional communication, negotiation, and problem-solving skills, with a proven ability to manage complex client portfolios. A deep understanding of customer relationship management (CRM) principles and software is essential. You will analyze customer data to identify trends, anticipate churn risks, and implement retention strategies. This leadership position requires strategic thinking, a passion for client advocacy, and the ability to collaborate effectively with sales, product, and support teams. Join us to lead the charge in ensuring our customers achieve their goals and thrive with our solutions.
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6
Senior Customer Success Manager
90001 Los Angeles, California
$95000 Annually
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Our client is looking for an experienced and results-oriented Senior Customer Success Manager to join their dynamic team in Los Angeles, California . This role is crucial in ensuring our customers maximize the value they receive from our products and services. You will be responsible for building and maintaining strong relationships with a portfolio of key clients, acting as their primary point of contact and trusted advisor. Your duties will include understanding customer needs, onboarding new clients, providing proactive support, and identifying opportunities for upselling and cross-selling. You will also gather customer feedback, identify trends, and collaborate with product and sales teams to drive product improvements and customer satisfaction. The ideal candidate will have a proven track record in customer success,
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7
Senior Customer Success Manager
90001 Los Angeles, California
$90000 Annually
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Posted today
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Job Description
Our client is seeking a proactive and experienced Senior Customer Success Manager to join their growing team in Los Angeles, California, US . This vital role focuses on building and nurturing strong, long-term relationships with our client's most valued customers, ensuring they derive maximum value from our products and services. The ideal candidate will possess excellent communication skills, a deep understanding of customer needs, and a passion for driving customer satisfaction and retention.
Key responsibilities include onboarding new clients, developing strategic success plans tailored to their unique business objectives, and conducting regular check-ins to monitor their progress and identify opportunities for deeper engagement. You will act as the primary point of contact for key accounts, addressing inquiries, resolving issues, and advocating for customer needs internally. The Senior Customer Success Manager will be responsible for tracking customer health metrics, proactively identifying at-risk accounts, and implementing retention strategies. This role also involves educating customers on new features and best practices to ensure they are maximizing their return on investment.
Furthermore, you will collaborate with sales and product teams to ensure a seamless customer experience and to provide valuable feedback that informs product development. Driving product adoption, identifying upsell and cross-sell opportunities, and fostering a community of loyal customers are key objectives. The successful candidate will be adept at problem-solving, possess strong negotiation skills, and be comfortable managing multiple priorities in a fast-paced environment. A commitment to delivering exceptional customer experiences is paramount. This is an excellent opportunity to make a significant impact on customer loyalty and company growth.
Qualifications include a Bachelor's degree in Business, Marketing, Communications, or a related field. A minimum of 5 years of experience in customer success,
Key responsibilities include onboarding new clients, developing strategic success plans tailored to their unique business objectives, and conducting regular check-ins to monitor their progress and identify opportunities for deeper engagement. You will act as the primary point of contact for key accounts, addressing inquiries, resolving issues, and advocating for customer needs internally. The Senior Customer Success Manager will be responsible for tracking customer health metrics, proactively identifying at-risk accounts, and implementing retention strategies. This role also involves educating customers on new features and best practices to ensure they are maximizing their return on investment.
Furthermore, you will collaborate with sales and product teams to ensure a seamless customer experience and to provide valuable feedback that informs product development. Driving product adoption, identifying upsell and cross-sell opportunities, and fostering a community of loyal customers are key objectives. The successful candidate will be adept at problem-solving, possess strong negotiation skills, and be comfortable managing multiple priorities in a fast-paced environment. A commitment to delivering exceptional customer experiences is paramount. This is an excellent opportunity to make a significant impact on customer loyalty and company growth.
Qualifications include a Bachelor's degree in Business, Marketing, Communications, or a related field. A minimum of 5 years of experience in customer success,
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8
Senior Customer Success Manager
90002 Los Angeles, California
$90000 Annually
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Job Description
Our client is seeking a motivated and results-driven Senior Customer Success Manager to join our dedicated Customer Service & Helpdesk team in Los Angeles, California. This vital role focuses on building and maintaining strong, long-lasting relationships with our clients, ensuring they derive maximum value from our products and services. You will be responsible for onboarding new customers, developing success plans, and proactively identifying opportunities to deepen client engagement and satisfaction. Your duties will include regular check-ins, conducting business reviews, and addressing any client concerns or challenges promptly and effectively. You will act as a trusted advisor, advocating for client needs internally and collaborating with sales, product, and support teams to ensure a seamless customer journey. The ideal candidate possesses a proven track record in customer success,
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