567 Customer Support Agent jobs in Broomfield

Job Details

Job Location
Main Office - Denver, CO

Salary Range
$19.00 - $22.00 Hourly

Description

Customer Service Representative (In-Office) - Join Our Team at Brothers Plumbing & Heating!

Location: Denver, CO (On-Site)
Schedule: Full-Time | Weekdays, Evenings & Weekends (Rotating)
Compensation: Hourly + Monthly Bonus Opportunities

Are you a self-starter who thrives in a fast-paced, team-focused environment? Do you enjoy helping people, solving problems, and being the voice of a trusted brand? If so, Brothers Plumbing & Heating wants YOU on our team as a Customer Service Representative !

We're not just answering phones-we're making a difference in people's homes and lives every day. As the first voice our customers hear, you'll be a key part of our mission to deliver exceptional service with professionalism and heart.
What You'll Do:

• Be the friendly and professional first point of contact for our customers
• Answer inbound calls and assist with scheduling service appointments
• Understand customer concerns and confidently explain services, fees, and options
• Accurately enter customer information into our systems
• Support our team with basic clerical duties, invoicing, and prep work
• Collaborate with dispatch and field teams to deliver seamless service
• Represent the company's values and culture with every interaction

Qualifications

What We're Looking For:

• Strong communication skills with a customer-first mindset
• A self-motivated and organized team player
• Previous experience in customer service (dispatching is a bonus but not required)
• Comfortable with computers and basic Windows applications
• High school diploma or equivalent
• Willingness to work a flexible schedule including some evenings, weekends, and holidays

What We Offer:

• Hourly pay + monthly incentive bonuses
• Paid time off (PTO) and paid holidays
• Supportive training and growth opportunities
• A vibrant, people-first work environment
• Be part of a well-respected, locally owned company with a 40+ year legacy

At Brothers Plumbing & Heating, we believe in empowering our team and celebrating wins together. If you're ready to bring energy, empathy, and excellence to every call, apply now and let's build something great together!

Bilingual Call Center

Job Category: Call Center

Requisition Number: BILIN004573

Full-Time On-site

SAMUEL 7290 Samuel Dr. Suite 110 Denver, CO 80221, USA

Job Details Description

What We Offer:

• Comprehensive Benefits: Medical, Dental, Vision, FSA/HSA, Life and Disability, Accident/Hospital Plans, Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

Compensation: Approximately $21.00 per hour to start, or more if candidate has significant previous call center experience. All individual pay rates are calculated based on the candidate's experience and internal equity.

What Our Employees Have To Say About Working At Clinica:

• "I love my work/life balance."
• "I feel welcomed and appreciated by those I work with each day."
• "This is a supportive and close knit work environment."
• "Our supervisors encourage our growth."
• "I love helping people and supporting my community."

Overview of Role:

*Full-Time Schedule: Monday-Friday from 7:45am-5pm. 40 hours per week. This is an in-person position at our Samuel building. Training is provided to get you comfortable with our systems and processes.

Essential Duties and Responsibilities:

• Answer incoming calls professionally and use the computer to complete and document caller requests, while providing exceptional customer service.
• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
• Transfer calls and take/send messages according to protocol.
• Maintain cultural sensitivity when dealing with customers and coworkers.
• Take part in collaborative working relationships in the organization.

Position Qualifications:

Education and Experience:

• High School diploma or GED preferred.
• Call center or medical facility experience preferred.
• Customer service experience required.

Knowledge, Skills and Abilities:

• Fluency in Spanish required.
• Basic knowledge and comfortability with computers/technology.
• Excellent grasp of Call Center guidelines, protocols and rules for scheduling and managing patients.
• Excellent interpersonal skills enabling the person to be able to react effectively and calmly in emergencies and within strict guidelines.
• The capacity to maintain the trust and confidentiality of the callers.
• Possess multi-tasking abilities and have good attention to detail.

Clinica Family Health and Wellness is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you passionate about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network** , we're always looking for exceptional **Call Center Trainers** to join our **Talent Community** for future remote opportunities.
This is your chance to make a real impact from day one, shaping the performance, mindset, and confidence of the next generation of customer service superstars.
The **Call Center** **Trainer (CCT)** is responsible for planning, coordinating, and conducting training for new and existing employees to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry best practices for training development.
**Operating Hours:** 8 am - 8 pm EST, Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity, prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.
**Job Duties:**
+ Organize training material to educate employees during the implementation process of strategic and standard techniques.
+ Assist with the development and delivery of specific learning and evaluate training outcomes.
+ Conduct ongoing training to ensure a consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.
+ Secure training space, classroom set-up, training resources, and collection and entry of training data.
+ Monitor the progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.
+ Maintain training materials to ensure that all staff is kept up to date with any policy, procedures, and application changes that occur.
+ Assist in the evaluation of the effectiveness of training based on formal and informal feedback from employees and customers.
+ Complete CSR observations to observe trends and make recommendations for changes in scripting and training.
+ Completes peer audits to share best practices and aid in improving peer facilitation and knowledge skills.
+ Perform all other duties as assigned.
**Job Requirements:**
+ Bachelor's degree or appropriate combination of education
+ PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
+ Motivate and facilitate change and learning.
+ Strong problem-solving and organizational skills
+ Respond professionally to difficult or tense situations that may arise out of daily duties.
+ Must have 4-6-8 weeks of regimen and classroom training experience.
+ Experience with Citrix, and Virtual Desktop is helpful.
+ Ability to screen share and use split screens.
+ Effectively prioritize and complete tasks within established contractual service levels required.
+ Excellent presentation and public speaking skills
+ Promote a positive team environment and employee participative culture.
+ Has a solid understanding of company policy and procedures.
+ Professional demeanor and attitude
**Physical Requirements:**
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation and Skills Assessments Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for **future operations** .
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The **Call** **Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements?
**Operating Hours:** 8 am - 8 pm EST Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.
**Essential Duties and Responsibilities:**
+ Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals?
+ Perform tasks to ensure service level requirements are met?
+ Ensure agents understand and comply with all call center objectives, key performance standards, and policies?
+ Answer agent questions regarding best practices or difficult calls?
+ Assume leadership responsibility for departmental tasks and call center activities as required?
+ Create and deliver employee coaching?
+ Provide departmental leadership and works closely with Customer Service Representatives?
+ Participate in interviewing and the hiring process?
+ Support and enforce call center expectations as well as departmental and corporate policies and procedures?
+ Make recommendations to management for disciplinary actions up to termination?
+ Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval?
+ Communicate pertinent program updates in a timely manner?
+ Promote a positive team-oriented and employee participative culture?
+ Participate in programs to recognize and reward quality performance?
+ Perform other related tasks as assigned?
**Education and/or Work Experience Requirements:**
+ Bachelor's degree or equivalent work experience preferred?
+ 6 months of supervisor or leadership experience required?
+ Minimum 1-year customer service, leadership and team interaction skills required?
+ Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently?
+ Use good judgment, ability to make independent decisions and proactively solve problems as required?
+ Respond professionally to difficult or tense calls/situations that may arise out of daily duties?
+ Organize simultaneous tasks for individual assignments and the workflow of others within the unit?
+ Must have PC skills (Microsoft Office) with an emphasis on Excel?
+ Ability to interact with all levels of management?
+ Demonstrated leadership skills and good interpersonal skills?
+ Demonstrated oral and written communication skills?
+ Prioritize and complete tasks within established contractual service levels required?
+ Proven ability to work as a team member?
+ Flexibility and willingness to perform other duties as assigned?
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals?
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**

**Call Center Manager (3684)**
Location
**Denver, CO**
Job Code
**3684**
# of Openings
**1**
Apply Now ( Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
**Position Responsibilities:**
+ Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
+ Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
+ Develop, execute, and track training opportunities as needed for contract employees.
+ Oversee and manage all aspects of employee conduct within the Call Center operations to include:
+ Performance Reviews.
+ Position Changes - (transfers, demotions, promotions).
+ Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
+ Manage the hiring processes and procedures for all new employees.
+ Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
+ Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
+ Review and approve reports for personnel time and attendance.
+ Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
+ Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
+ Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
+ Recommend equipment needs and replacement.
+ Radio and phone reports.
+ Electronic file review for all dispatch personnel - quality assurance program.
+ Radio/Phone and Alarm reviews (daily)
+ Assist in ensuring staff is attaining the required goals for dispatch operations.
+ Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
+ Create and oversee the Performance Management Plan for all contract employees within the Call Center.
+ Review, approve and/or amend Performance Reviews for all Contract Employees.
+ Review and approve training processes, personnel scheduling and attendance, and training requests.
+ Address all SOP issues to include, but not limited to, training and testing topics.
+ Review and approve all new SOP's containing Call Center procedures and policies.
+ Oversee the collecting of statistics for the Call Center as required.
+ Conduct special projects to include:
+ Notification projects
+ NCIC issues
+ Hit confirmations.
+ Validations, and proper use reviews
+ Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
+ Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
+ Review and approve all disciplinary actions and make recommendations to corporate.
+ Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.
**Position Requirements:**
+ High School diploma or GED
+ Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
+ At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
+ Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
+ Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
+ Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
+ Demonstrated ability to supervise a staff of 30-50 employees.
This position is located in Denver, CO.
**Hiring Range:** $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74848
**The Role at a Glance**
We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment.
_Background Details_
As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will build relationships cross functionally that lead to providing excellent customer service, increasing revenue, and reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln brand.
**What you'll be doing**
+ You will lead a dynamic team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will maintain knowledge on current and emerging developments/trends, assesses the impact, and collaborate with management to incorporate new trends and developments in current and future solutions. In addition, you are responsible for processes and procedures for your team.
+ You will serve as a resource to team members and internal/external stakeholders on more complex assignments/projects, including reviewing complex escalated issues and concerns from participants, peers, and partners. You will review, resolve and respond to more complex escalated issues and concerns and escalate any issues as needed to management.
+ You will establish and implement, with your peer group, individual and team priorities, performance goals and objectives to ensure completion of responsibilities. In addition, you will provide training and development opportunities, including stretch assignments, for the team while providing open and honest feedback to aid in the development of talent.
+ You will maintain collaborative relationships with key internal/external stakeholders.
+ You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to ensure appropriate balance amongst the team.
+ You will forecast telephone volumes and short and long-term staffing requirements for your team.
**What we're looking for**
_Must have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
+ 5+ Years of experience in Client Services and/or Call Center that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
+ Excellent organization skills with the ability to prioritize workload
+ Strong communication, negotiation, relationship building, strategic, & interpersonal skills
+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
_Nice-to-have experience (Preferred)_ :
+ Retirement plan knowledge and operations experience
+ FINRA Series 6 license
+ Project management experience
**Application Deadline**
Applications for this position will be accepted through August 15, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Call Center Representative** ?
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.
The starting pay rate is $16.32 an hour.
Paid time off is accrued after 180 days (about 6 months) of employment.
Health benefits medical, dental, and vision are available on the1st of employment.
Fully work from home.
You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.
Successfully learn to navigate 12-13 systems and average of 30-40 calls per day.
Hours of Operation: 24/7
**About the Call Center Representative role:**
High speed internet?
Ability to pass typing and customer service assessment?
Great problem-solving skills?
Ability to effectively multi-task?
High school diploma, GED, or college degree?
Excellent communication skills?
Flexibility to work weekends?
Manage a steady volume of incoming calls from customers while navigating multiple systems.
Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
**A few questions you may be asked** :
I need to submit a reimbursement request; can you help me with that?
This is my first time logging in to the portal and I need my password reset. Can you help?
I need assistance navigating your website, can you assist?
**Equipment and workspace requirements:?**
We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
You must have a **home internet** connection with **25 Download and 10 Upload Speed** (you may do a quick check through _speedtest.googlefiber.net_ )?
Must be able to hardwire your work computer directly to your home modem via ethernet?(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable** .
Must have a quiet, **distraction free** workspace?(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
**The application process will take less than 20 minutes and includes everything required to be considered.** ?
Apply to the role and provide your basic profile information (2 minutes)?
Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
Complete a typing test (2 minutes)? **You will need a keyboard** .
Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)?
**Important**
It is important that you complete the application in a timely manner to be considered for the role.
Your local library, shipping store or search, 'public computers near me' if you do not have a computer.
We are currently **NOT hiring** in the following geographies:?
States: AK, CA, HI, MA, IL, MT, NY, WA?, CT
Metro Areas: MN- Minneapolis, IL - Chicago, NY - NYC?
OR - Portland, MD - Montgomery County, WA - Seattle, Washington DC, CO?(only the city of Denver).
**Be part of the future:** ?
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best?
#Remote44?
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.32/hour?
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Salary: $17.50 - $18.50 Hourly
Location : 16000 East CentreTech Parkway Aurora, CO
Job Type: STUDENT
Job Number: 2044
Division: Student Services
Opening Date: 12/17/2024

THIS POSITION IS ONLY OPEN TO CCA STUDENTS WHO ARE ELIGIBLE FOR WORK-STUDY. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT OR . IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.

The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses.

JOB DUTIES
•Answer incoming phone calls in a timely and professional manner
•Provide quality customer service
•Assist students with the getting started process and questions about CCA
•Knowledgeable of school policies & procedures
•Informed about campus closures, events, and other happenings on campus
•Data entry as assigned
•Supporting with call campaigns as assigned

MINIMUM QUALIFICATIONS
•Excellent Customer Service Skills
•Team worker
•Flexible
•Quick Learner
•Motivated
•Patience
•Reliable
•Work Study Eligible

ELIGIBILITY REQUIREMENTS

• Must have completed FAFSA on file
• Must be enrolled in a minimum six (6) credit hours
• Must NOT have yet obtained 1st Bachelor's Degree
• Must be seeking an eligible program of study

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.