495 Customer Support Agent jobs in Broomfield

Launch Your Financial Services Career as a Customer Support Representative!
Location: Cherry Creek, CO, 80206
Start Date: October 27th
Pay: $21/hr (paid weekly)
Your Role: Empower Investors, Build Trust
As a Financial Customer Support Agent, you'll be the trusted first point of contact for our investors. You'll help them navigate their financial journey by:
+ Processing account transactions (purchases, redemptions, exchanges)
+ Troubleshooting online account access and navigation
+ Offering guidance aligned with their financial goals
This is more than customer service-it's financial empowerment.
What We're Looking For
Must-Haves:
+ 1+ year of customer service experience
+ Career-focused mindset with ambition to grow
+ Strong problem-solving and resourcefulness
+ Compassionate, empathetic, and detail-oriented
Nice-to-Haves:
+ College degree or equivalent experience
+ Interest in financial services or investment support
Training & Career Development
We invest in your success from day one with paid training and a clear path to advancement:
+ Initial Training: 8 weeks
+ Licensing Prep: 5-6 weeks (earn your SIE license)
+ Advanced Training: 12-13 weeks
+ Series 6 & 63 Licensing: Within 6 months of hire
+ Product Training: 4 weeks
+ Promotion & Internship Opportunities: Available throughout your journey
Culture & Perks
+ Casual dress code (yes, jeans!)
+ "Climb a Mountain Day" - get paid to summit a 14er ️
+ Friendly, supportive team environment
+ Convenient location near True Food Kitchen with parking provided
Work Environment
+ On-site role
+ Monday-Friday, shifts between 6:45 AM-4:45 PM
Why Join Us?
If you're passionate about helping others make smart financial decisions and want to grow in a dynamic, purpose-driven environment-this is your launchpad.
Ready to take the next step in your financial services career? Apply now and let's build your future together!
Upon review of your application, you may receive a phone call or email from a TEKsystems recruiter to discuss the next steps in our hiring process!
Pay and Benefits
The pay range for this position is $1.00 - 21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

What you can expect
The ideal Technical Support Engineer is passionate about our Cloud Meeting vision and brings a great attitude to the role. They will have the ability to be both reactive and proactive on a day-to-day basis. The TSE is expected to be highly proficient in all areas related to our Zoom products.
About the Team
The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.
Responsibilities
+ Providing support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels;
+ Identifying bugs, test, reproduce, report, and work with engineering teams to assist with a fix and test/verify fix versions;
+ Providing ideas and assisting with creation of documentation and training material for external and internal Support Center content;
+ Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers;
+ Staying familiar with all of Zoom's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry.
What we're looking for
+ Have a minimum 3-5 years of at least Tier II level Technical Support and Customer Service experience.
+ Possess a Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent degree/experience.
+ Have experience with room-based videoconferencing, CCaaS, VoIP and SIP/H323 protocol.
+ Have knowledge in firewall and networking.
+ Possess CCNA, Network+, or SSCA SIP certification or equivalent experience.
+ Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO.
+ Have excellent communication (both oral, written, and interpersonal) and customer service skills as well as troubleshooting skills are a must.
Salary Range or On Target Earnings:
Minimum:
$65 400,00
Maximum:
$158 700,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
10/09/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

**Please Note:**
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.
**The Elevator Pitch: Why will you enjoy this new opportunity?**
NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.
When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**
As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.
After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom's customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:
+ Engaging with global customers via email, and/or virtual collaboration sessions.
+ Troubleshooting with global customers and/or reproducing issues in a lab environment.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
+ Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
+ Researching issues via our internal knowledge base.
+ Creating and updating knowledge base articles.
+ Creating training material and coaching/mentoring new team members.
+ Maintaining a positive customer experience in every interaction.
+ Driving global escalations toward resolution and generating Root Cause Analysis reports
+ Dealing with customers in English within the NASA region.
+ Completing various self-paced training programs designed to further enhance your skills.
**Requirements:**
+ Education / Work Experience should be one of the following
+ Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable
+ Masters degree and 6+ years of related experience
+ PhD and 3+ years of related experience
**What is the leadership for this role? What is the structure and culture of the team like?**
Managers will provide guidance and coaching to help you achieve your maximum potential. You will also collaborate with teams from across the globe. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.
**Note about Working Hours**
+ This position will cover the PST shift (9am - 6pm Pacific Time, 10am - 7pm Mountain Time)
+ Occasional weekend and holiday coverage is required.
**Additional Job Description:**
**Compensation and Benefits**
The annual base salary range for this position is $88,300 - $141,
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Our client is seeking a dedicated and experienced Technical Support Lead to manage and guide their customer service and helpdesk operations in Denver, Colorado, US . This is a critical, on-site role responsible for ensuring the highest level of technical support is provided to our client's diverse customer base. You will lead a team of support specialists, overseeing daily operations, managing ticket queues, and ensuring timely and effective resolution of technical issues. Your responsibilities will include developing and implementing support strategies, defining service level agreements (SLAs), and identifying areas for process improvement to enhance customer satisfaction. You will also be involved in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues to engineering or product teams when necessary. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving abilities, and proven leadership experience within a customer support environment. You should be adept at managing team performance, fostering a collaborative work environment, and maintaining a deep understanding of the client's products and services. Excellent communication skills are essential for interacting with customers and internal stakeholders. This role requires a proactive approach to identifying and addressing potential support challenges before they impact the customer.

Responsibilities:

• Lead, mentor, and manage a team of technical support specialists.
• Oversee daily helpdesk operations and ensure adherence to SLAs.
• Manage and prioritize incoming support tickets and customer inquiries.
• Troubleshoot and resolve complex technical issues across various platforms and products.
• Develop and implement best practices for customer support and technical assistance.
• Create and maintain support documentation, knowledge base articles, and FAQs.
• Train and onboard new support team members.
• Analyze support metrics to identify trends and areas for improvement.
• Collaborate with engineering and product development teams on bug fixes and feature enhancements.
• Act as a point of escalation for critical customer issues.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or helpdesk roles.
• 2+ years of experience in a leadership or supervisory capacity.
• Strong understanding of operating systems, networking, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proven ability to manage and motivate a team.
• Exceptional customer service and communication skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively under pressure and manage multiple priorities.

Our client is seeking a dedicated and skilled Technical Support Specialist to join their remote support team. This role is critical in providing exceptional technical assistance to our customers, troubleshooting complex issues, and ensuring a seamless user experience. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems efficiently and effectively. Responsibilities include responding to customer support requests via phone, email, and chat, documenting issues and resolutions accurately in our ticketing system, providing clear and concise technical guidance, escalating complex issues to senior support staff when necessary, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate possesses excellent problem-solving skills, strong communication abilities, and a patient, customer-focused demeanor. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with remote support tools and CRM systems is highly desirable. A passion for technology and a commitment to providing outstanding customer service are paramount. Join our growing remote team and help our customers succeed.

Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their dynamic team, offering a fully remote work arrangement. This role is central to providing exceptional customer service and timely resolution of technical issues for a diverse user base. Based remotely but supporting clients with a presence in Denver, Colorado, US , you will be the first point of contact for customers seeking assistance with software, hardware, and network-related problems. Your responsibilities will include diagnosing and troubleshooting issues via phone, email, and chat, documenting support interactions, and escalating complex problems to higher-level support teams when necessary. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is crucial. You will be expected to maintain a high level of customer satisfaction by offering clear, concise, and effective solutions. The ability to explain technical concepts in an easily understandable manner to non-technical users is paramount. This role requires excellent problem-solving skills, patience, and a proactive approach to identifying and resolving recurring issues. Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. As a remote employee, you must possess a reliable internet connection and a dedicated workspace conducive to productivity. Our client values teamwork, continuous learning, and a commitment to providing outstanding technical support. If you are passionate about technology and excel at helping others, this is an excellent opportunity to grow your career.

Responsibilities:

• Provide technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate unresolved issues to appropriate technical teams.
• Guide users through step-by-step solutions and provide clear instructions.
• Maintain a high level of customer satisfaction and professionalism.
• Identify trends in support requests and recommend preventative solutions.
• Assist with the setup and configuration of user accounts and software.
• Contribute to the knowledge base with FAQs and troubleshooting guides.
• Stay current with product updates and technical advancements.

Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and hardware troubleshooting.
• Basic understanding of networking protocols and concepts.
• Experience with helpdesk ticketing software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric approach with a focus on user satisfaction.

**Your role at Dynatrace**
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist". Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements
**What will help you succeed**
**Minimum Requirements**
+ 1+ years of related technical work experience (ex. Support, development, etc.)
+ Experience working with SaaS applications and infrastructure
+ Exposure to front end technologies, such as HTML, JavaScript, CSS, React, etc.
Bachelor's degree or relevant technical related experience or training
**Preferred Requirements**
+ 3+ years of related technical work experience supporting/developing SaaS applications and infrastructure
+ Experience directly interacting with clients, preferably in a support role
+ Experience with full stack web applications (Java, .NET, Go, Python, etc.)
+ Familiarity with Linux based operating systems
+ Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.)
+ Experience with network troubleshooting
**Compensation Data**
DOE, annual salary of $70K - $85K, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
**Why you will love being a Dynatracer**
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.