59,973 Customer Support Software jobs in the United States

Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Customer Service & Technical Support Specialist

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.

What you'll do:

Answer incoming phone calls with a helpful and professional demeanor.

Manage and resolve support tickets efficiently.

Add and update customer information within our CRM system.

Assist with the setup and configuration of various CRM aspects.

Help the production team by adding courses to our Learning Management System (LMS).

What we're looking for:

Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.

Strong IT skills and a solid technical acumen.

CRM experience is a must.

Extremely organized with a keen attention to detail.

A quick learner who can synthesize information effectively.

If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!

Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Customer Service & Technical Support Specialist

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.

What you'll do:

Answer incoming phone calls with a helpful and professional demeanor.

Manage and resolve support tickets efficiently.

Add and update customer information within our CRM system.

Assist with the setup and configuration of various CRM aspects.

Help the production team by adding courses to our Learning Management System (LMS).

What we're looking for:

Exceptional customer service skills you're friendly, well-spoken, and enjoy interacting with people.

Strong IT skills and a solid technical acumen.

CRM experience is a must.

Extremely organized with a keen attention to detail.

A quick learner who can synthesize information effectively.

If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!

Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.

•Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.

•Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.

•Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.

•Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement.

•Issues return and repair authorizations as necessary.

•Performs other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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• Managing the day-to-day operations of the customer technical support department.
• Leading, coaching, and developing a team of technical support specialists.
• Setting and monitoring key performance indicators (KPIs) for the support team (e.g., response time, resolution rate, customer satisfaction).
• Developing and implementing efficient support processes and workflows.
• Ensuring timely and accurate resolution of customer technical issues.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Collaborating with product management and engineering teams to provide customer insights and address product issues.
• Managing the support ticketing system and ensuring its effective utilization.
• Creating and maintaining support documentation, FAQs, and knowledge base articles.
• Promoting a customer-centric culture within the support team.

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• 5+ years of experience in customer service or technical support, with at least 2 years in a management or team lead role.
• Proven experience in managing and developing support teams.
• Strong understanding of customer support best practices and technologies.
• Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience in the software or technology industry is highly preferred.

Description

We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues with patience and empathy.

Provide information about products, services, and promotions to customers.

Process orders, returns, and exchanges accurately in our system.

Escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their satisfaction and gather feedback.

Maintain customer records and update information as needed.

Collaborate with other team members to improve overall customer experience.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data entry and order processing.

Empathy and patience when dealing with customer concerns.

Proficiency in using CRM software and other customer service tools.

Ability to work effectively in a remote team environment.

Flexibility to work non-traditional hours, including evenings and weekends.