155,418 Customer Support Software jobs in the United States

We are seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers, providing support by answering inquiries, resolving issues, and offering information about our products or services across multiple channels, including phone, email, and chat. Key responsibilities include processing orders, addressing complaints, managing customer accounts, and accurately documenting interactions. To succeed in this role, strong communication skills, empathy, problem-solving abilities, attention to detail, and proficiency in multitasking across various technology platforms are essential.

Key Responsibilities

Customer Support:
Respond to customer inquiries, complaints, and concerns through phone, email, or chat in a timely and professional manner.

Information Sharing:
Provide clear explanations of product features, service terms, and company policies to assist customers in making informed decisions.

Order and Account Management:
Process orders, manage payments, handle returns or exchanges, and update customer account details accurately.

Issue Resolution:
Identify and troubleshoot customer issues, offer effective solutions, and escalate more complex cases to supervisors when needed.

Documentation:
Maintain comprehensive and accurate records of all customer interactions, transactions, and issue resolutions.

Sales and Billing Support:
Calculate service charges, process billing and payments, and occasionally promote additional products or services to customers.

Essential Skills & Qualifications

Communication:
Excellent verbal, written, and active listening skills to clearly convey information and effectively understand customer needs.

Empathy & Patience:
Ability to stay calm, compassionate, and composed when assisting frustrated or upset customers.

Problem-Solving:
Strong analytical skills to identify issues and provide practical, customer-focused solutions.

Technical Skills:
Proficient in using customer service software, CRM systems, and other relevant digital tools.

Multitasking:
Capable of handling multiple responsibilities at once, such as managing customer interactions while updating records in real time.

Product Knowledge:
Comprehensive understanding of the company’s products and services to deliver accurate and helpful support.

Customer Service Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Division/BU About Us ::

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction.

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Division/BU About Us ::

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction.

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Division/BU About Us ::

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction.

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Division/BU About Us ::

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction.

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Service Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail.

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Division/BU About Us ::

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction.

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Date Posted:**

**Country:**
United States of America
**Location:**
AZ862: 3360 Hemisphere Loop Bldg M East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA
**Position Role Type:**
Remote
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:
We are seeking a dynamic and detail-oriented individual to join our team as a Customer Support and Software Testing Specialist. In this hybrid role, you will be the first line of contact for customer issues, applying your strong troubleshooting and communication skills to identify, report, and help resolve issues. You'll work directly with developers in an Agile/Scrum environment, performing manual software testing and supporting critical business processes like Earned Value Management (EVM).
**What You Will Do:**
Customer-Facing Support
+ Serve as the first point of contact for customer support issues, ensuring responsive, professional, and effective assistance.
+ Use critical thinking and structured problem-solving to quickly diagnose and escalate complex technical issues.
+ Collaborate with cross-functional teams to provide real-time updates to customers on progress and resolution timelines.
Software Testing & Quality Assurance
+ Work closely with developers and QA teams to design and execute manual test cases for complex software systems.
+ Validate defect resolutions, perform regression testing, and assist in UAT (User Acceptance Testing) cycles.
+ Identify testing gaps and propose process improvements to enhance software quality and user satisfaction.
+ Support ongoing testing workflows and documentation aligned with Agile methodologies.
+ Business Analysis and Subject Matter Expertise
+ Collaborate with development teams to design comprehensive test scripts that accurately reflect business processes and validate acceptance criteria.
+ Act as a Business Analyst and Subject Matter Expert (SME), ensuring testing efforts are directly aligned with business objectives and stakeholder needs.
+ Translate business requirements into well-structured test scenarios and assist in requirement traceability across the SDLC.
Provide insight into customer workflows to enhance test coverage and product quality.
+ Project & Process Support
+ Participate in Agile ceremonies (daily standups, sprint planning, retrospectives).
+ Track testing and support-related tasks in Team Foundation Server (TFS) or other ALM tools.
+ Contribute to metrics gathering and reporting, including EVM data collection and analysis.
+ Maintain accurate records of test cases, test results, and issue logs.
**Qualifications You Must Have:**
+ Proven experience in a customer-facing technical support role, preferably in a software or SaaS environment.
+ Strong troubleshooting skills and the ability to resolve customer concerns effectively.
+ Experience with manual testing of complex applications and working directly with developers.
+ Scrum/Agile development processes.
+ Earned Value Management (EVM) or exposure to cost/schedule performance metrics.
+ Team Foundation Server (TFS) or equivalent tools (e.g., Azure DevOps).
**Qualifications We Prefer:**
+ Excellent communication and interpersonal skills; able to collaborate across teams.
+ Demonstrated critical thinking and the ability to solve problems independently.
+ Passionate team player who thrives in fast-paced, iterative environments.
+ Ability to think creatively and outside the box to contribute innovative solutions and ideas.
+ Previous experience in a government, defense, or aerospace environment.
**What We Offer:**
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
**Location:** REMOTE
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Customer Service Technical Specialist (Support Software Engineer) - Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer**
Enablon is seeking a **Customer Service Technical Specialist (Support Software Engineer** )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations-requiring strong problem-solving skills, adaptability, and attention to detail.
**Work Arrangement** : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide. be legally authorized to work in the United States without employer sponsorship, now or in the future.**
**Division/BU About Us** :: Job Qualifications (Min. 2-4yrs experience)**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master's degree with at least 2 years of relevant experience.
+ Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.
+ Solid understanding of enterprise application architecture and cloud-based systems.
+ Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.
+ Strong problem-solving and debugging skills across technical layers.
+ Excellent communication and documentation skills with a focus on clarity and reproducibility.
+ Demonstrated ability to work independently while delivering high levels of customer satisfaction.
**Essential Duties and Responsibilities**
+ Deliver post-deployment technical support for Enablon's enterprise platform, analyzing and resolving incidents.
+ Perform advanced troubleshooting across application layers to resolve moderately complex issues.
+ Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
+ Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.
+ Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.
+ Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.
+ Update and maintain technical documentation, including known issues and investigation summaries.
+ Provide refresher training and coaching to customers and assist in onboarding new team members.
+ Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.
+ Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.
+ Maintain current knowledge of emerging platform features, configurations, and support best practices.
Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Full details of our benefits are available: Overview**
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
- Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
- Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
- WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Customer Service Technical Specialist (Support Software Engineer) - Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer**
Enablon is seeking a **Customer Service Technical Specialist (Support Software Engineer** )to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations-requiring strong problem-solving skills, adaptability, and attention to detail.
**Work Arrangement** : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide. be legally authorized to work in the United States without employer sponsorship, now or in the future.**
**Division/BU About Us** :: Job Qualifications (Min. 2-4yrs experience)**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master's degree with at least 2 years of relevant experience.
+ Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.
+ Solid understanding of enterprise application architecture and cloud-based systems.
+ Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.
+ Strong problem-solving and debugging skills across technical layers.
+ Excellent communication and documentation skills with a focus on clarity and reproducibility.
+ Demonstrated ability to work independently while delivering high levels of customer satisfaction.
**Essential Duties and Responsibilities**
+ Deliver post-deployment technical support for Enablon's enterprise platform, analyzing and resolving incidents.
+ Perform advanced troubleshooting across application layers to resolve moderately complex issues.
+ Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
+ Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.
+ Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.
+ Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.
+ Update and maintain technical documentation, including known issues and investigation summaries.
+ Provide refresher training and coaching to customers and assist in onboarding new team members.
+ Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.
+ Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.
+ Maintain current knowledge of emerging platform features, configurations, and support best practices.
Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Full details of our benefits are available: Overview**
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
- Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
- Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
- WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.