663 Customer Support Specialist jobs in Ashburn

Customer Support Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**What You'll Get to Do:**
Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental program, IPPS-A has been certified by PeopleSoft as the largest integrated personnel and pay system ever deployed!"
The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. You will have the responsibility for analyzing business processes and identifying solutions to ensure mission critical transactions can be completed in the system by Army end users. You will oversee other Help Desk Analysts and assist with day-to-day help desk tasks to include administering staff schedules, assisting in the refinement of current case management processes, and expanding cross-functional collaboration.
**More About the Role:**
+ Assist with the management of the overall Tier II team and directly manage Tier II help desk professionals.
+ Conduct analysis of problems and provide resolution to customers, typically in writing and sometimes verbally.
+ Provide consultative and analytic analysis and problem solving for Oracle PeopleSoft and Non-PeopleSoft application-related issues.
+ Analyze business process breakdowns and identify solutions to enable mission critical processes to be completed by system users.
+ Improve current service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer-defined Acceptable Quality Levels of team performance.
+ Escalate incidents to advanced help desk (e.g., Tier III) support as appropriate and partner with senior functional resources and developers to resolve problems.
+ Develop and maintain an updated functional knowledge of Army systems integrated with IPPS-A to inform issue resolution.
+ Collaborate with external agencies on issues pertaining to the system and its functionality.
+ Maintain a good working relationship with the Army Human Resources Command liaisons while working on sensitive cases.
+ Lead customer and internal cross-team training sessions and conduct meetings.
+ Document all incident status and solutions.
**This position may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical incident support if requested by the custom** er.
**You'll Bring These Qualifications:**
+ Bachelor's degree in IT, Business, or related discipline
+ At least 3 - 5 years of directly related experience
+ Experience in troubleshooting and root cause analysis
+ Current and active secret clearance or ability to obtain a secret clearance
+ Able to obtain CompTIA A+ certification within 3 months of joining IPPS-A
+ Understanding of common human resources issues
+ Excellent verbal and written communication skills
+ Experience in preparing and updating instruction manuals and SOPs
+ Understanding of internet security and data privacy principles
+ Good teamwork, problem-solving, and analytical skills
**These Qualifications Would be Nice to Have:**
+ Experience working in an Oracle environment
+ Basic ability to run SQL queries, develop queries and investigate data
+ Provisioning and Application Security experience
+ Experience with PeopleSoft Human Resources
+ Experience supporting DoD Army Human Resource Community customers
+ Strong follow-up and organizational skills
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$59,600 - $122,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Customer Support Specialist (Technical)

Job Locations

US-VA-Sterling

Requisition ID

2025-158187

Position Category

Customer Service

Clearance

Secret

Responsibilities

Peraton is seeking a Customer Support Specialist ("CSS") to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

The CSS will be a member of the Service Desk team. A part of the CA Service Center, the Service Desk is the first and central customer service point for all service events related to the CA IT infrastructure environment. Therefore, a primary Service Desk objective is to provide superior and professional customer service and Tier I support to the CA/CST internal user community. Service Desk team members work closely with CAEIO colleagues, DOS leadership, and other stakeholders to monitor Service Desk shift performance, provide incident intake processing oversight, and ensure timely incident escalation.

Responsibilities

Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
• Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
• Resolve issues using Knowledgebase articles. Contribute to new Knowledgebase articles by providing documentation for new solutions to issues.
• Comply with all government policies, procedures, and timelines for ticket escalation and resolution to ensure the program meets SLAs/SLOs.
• Attend Shift Turnover meetings at the beginning and end of each shift, providing ticket data for the end-of-shift meeting.
• Maintain communication with the government customer and other support team members.
• Disseminate policy and SOP changes to shift team members.
• Monitor the ticketing system (ServiceNow) dashboards to track tickets pending assignment, impact assessment, a response back to the caller, and aged tickets pending updates.
• Draft and send scheduled deliverables at the end of the shift.
• Be familiar with all Service Desk roles and responsibilities to back up colleagues when necessary.
• Demonstrate flexibility and eagerness to take on challenges by performing tasks not listed above.

Core Work Schedule: TBD

Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166

This position is hybrid after the individual completes a 12-week New Hire Training Program, which is held Monday through Friday from 7:00 AM to 3:30 PM in Sterling, VA. After completing the training program, the individual will work their assigned shift in Sterling up to two days per week. With manager approval, the individual can work remotely the other days. The number of days the individual works onsite is subject to change based on government/program requirements (for example, surge support might require the individual to be in the office more than two days per week).

Qualifications

Basic Qualifications

• U.S. citizenship and ability to obtain SECRET Government Security Clearance.
• 1 to 3 years of help desk/service desk experience.
• Ability to document ticketing information accurately with minimal errors and/or rework.
• Ability to work independently, achieve productivity goals, and manage one's time.
• Strong written and verbal communication skills.
• Attention to detail and a can-do attitude.
• Must be able to work on site.

Desired Qualifications

• Comp TIA A+ Certification
• ITILv3 or ITILv4 Foundation Certification
• Microsoft IT Support Certification or HDI SCR
• Experience using Remedy or ServiceNow CRM
• Experience supporting the Department of State IT environment

Education and Experience: High school diploma (or equivalent) and 6 years of experience; Bachelor's degree and 2 years of experience.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Join our team as a Customer Support Specialist, where you'll play a vital role in providing exceptional service to both wholesale and retail customers. You will engage with customers to understand their needs, answer queries about our premium Sherwin-Williams products, and recommend the ideal solutions tailored to them. Your swift resolution of customer concerns will ensure maximum satisfaction while you stay updated on product features and uphold our high quality and visual standards.

As part of this role, you will be required to work at Store #3094, located at: 19945 Riverside Commons Plz Ste 180, Ashburn, VA 20147-5146, and may also help at neighboring stores within a 5-mile radius.

This position involves frequent customer interactions, including with minors, as well as access to cash, electronic devices, and store merchandise, necessitating a review of criminal history to maintain the safety and integrity of our operations.

At Sherwin-Williams, we strive to inspire and enhance the world through our outstanding paints, coatings, and innovative solutions. Your skills, talent, and passion are essential to help us achieve our vision while supporting your growth and job satisfaction through:

• Benefits: Comprehensive rewards, including health and wellness programs.
• Career Growth: Opportunities to learn and develop new skills that propel your career forward.
• Community Connection: Join an inclusive team that is dedicated to improving our communities.

Ready to start your journey with us? Here's how:

1. Apply Online: Find roles that interest you on our Careers page and create your profile.
2. Digital Interview: Qualified candidates will be invited to a digital video interview via HireVue within 7 days of application.
3. In-Store Interview: Top candidates will meet with our team in-store for the next steps.

We prioritize your health and well-being with a robust benefits package designed for all employees, ensuring a supportive workplace. For more benefits information, please refer to our employee benefits page.

Our compensation decisions reflect the unique qualifications of each candidate, considering factors such as experience, skills, and organizational needs. The pay range disclosed is applicable as of the date of this posting and may be adjusted as necessary.

As an equal opportunity employer, Sherwin-Williams is committed to hiring regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, and any other legally protected category.

Key Responsibilities:

• Deliver exceptional customer service to ensure high levels of customer satisfaction.
• Assist customers in-store and over the phone to identify their needs and recommend appropriate products.
• Build strong relationships with both wholesale and retail customers.
• Accurately process sales transactions in accordance with company policies.
• Meet and strive to exceed sales goals consistently.
• Maintain thorough work order files and product formulas.
• Retrieve and prepare products for customers with precision.
• Mix and tint products to meet customer specifications when necessary.
• Ensure shelves are stocked and displays are well-organized.
• Perform routine cleaning of store equipment.
• Assist with loading and unloading delivery trucks.
• Maintain an organized and presentable store environment.
• Stay knowledgeable about product offerings to assist customers effectively.
• Adhere to inventory control procedures.
• Propose ideas to enhance sales performance.

Minimum Requirements:

• Must be at least 18 years old.
• Eligible to work in the country without sponsorship.
• Fluent in English and Spanish, with excellent communication skills.
• Valid, unrestricted Driver's License required.
• Ability to lift and carry materials up to 50 lbs. regularly, and up to 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work all assigned hours, including evenings and weekends.
• If currently employed by Sherwin-Williams, must meet performance evaluation requirements.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in retail or customer service.
• Experience selling paint or related products is a plus.
• Familiarity with tinting and mixing equipment is advantageous.

Join our team as a Bilingual Customer Support Specialist, where you will play a vital role in assisting our wholesale and retail customers. Your expertise will help customers find the best Sherwin-Williams products to meet their needs, answer their inquiries, and deliver exceptional service that enhances customer satisfaction.

Your responsibilities will include:

• Providing top-notch customer service through in-person and phone interactions.
• Building strong, trusting relationships with customers.
• Processing sales transactions accurately and adhering to company policies.
• Meeting and exceeding sales goals on a monthly, quarterly, and yearly basis.
• Maintaining accurate work order files and product formulas.
• Assisting in inventory management by stocking shelves and setting up displays.
• Maintaining a clean and presentable store environment.
• Staying knowledgeable about products and discussing available options with customers.
• Following safety and inventory control procedures.
• Contributing ideas to improve sales strategies.

This role is based at Store #3611, located at 8230 Georgia Avenue, Silver Spring, MD 20910, with potential responsibilities at surrounding stores within a 5-mile radius.

We offer a comprehensive benefits package, including health coverage, retirement options, generous leave policies, and opportunities for career growth. We are committed to providing a flexible and inclusive work environment where your skills and passion can thrive.

Join us in creating a brighter future. Apply now!

Title:
Information Technology Customer Support Specialist
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
Responsibilities Include:
Provides first line (Tier 1) IT technical support to end users for account administration, distribution of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills, answers incoming phone calls, responding to technical questions and performing minor troubleshooting regarding use and identification of computer hardware and software or security administration. Monitors high traffic ticket queue to work towards, and meet, defined team Service Levels. Leveraging excellent written skills, collects and documents necessary information for issue escalation as necessary to appropriate support teams. Supports and is responsive to assist peers and lower-skilled employees as a part of a collaborative team effort.
+ Performs the assignments in the form of objectives with goals and process to meet goals outline. Applies job skills and company policies to complete a wide range of tasks.
+ Works on issues that may be complex in nature, where judgment is resolving problems and making routine recommendations, using all resources and tools available to you.
+ Provides first contact resolution technical support via incoming phone calls, to customers with questions regarding account administration, distribution or issues with hardware, software, and security administration. All information reported is well documented within the ITSM tracking tool. To meet agreed upon objectives, 90% of all incoming calls should be answered within 20 seconds, requiring high availability time during your given shift.
+ Interacts daily with supervisor, peer groups, and customers, professionally. All interactions involve exchange or presentation of empathy.
+ Requires only general supervision and guidance. Normally receives no instruction on routine work and little instruction is needed on new assignments or tasks, aside from basic training provided.
+ Works independently with customers to provide customized solutions utilizing standard software products and approved process guidelines.
+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and change.
+ Works independently, and as a team, to maintain knowledge base.
+ Rotationally leveraged as a support coordinator to assist with high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers.
+ Using dashboards provided, stay on top of individual KPI's and reporting, to ensure performance expectations are met.
+ Demonstrates the desire to learn and work toward continued self-improvement.
+ Use and basic knowledge of support tools such as, but not limited to: Microsoft Office365 products, CyberArk, Multi-Factor Authentication (Symantec VIP, RSA, DUO, Microsoft Authenticator), on-prem and Azure Active Directory, VDI/Citrix, remote tools such as LogMeIn Rescue, Collaboration Tools such as MS Teams, Cisco Jabber and Cisco IP Communicator.
Required Skills and Experience:
+ Security Clearance Requirements: Active TS/SCI and willingness to sit for a poly upon request.
+ Requires the completion of a 2-year Technical School program in Information Technology, Computer Science, or related field.
+ Must have at least 2 years of experience as a local area network (LAN) Systems administrator.
+ Requires at least 2 years of experience debugging software and hardware, printers, and peripherals.
+ Must have completed advanced training in Microsoft Office Professional software Word, Excel, PowerPoint, Outlook, Access and Internet Explorer.
+ Must be proficient with Microsoft Office suite of products.
+ Requires proficiency in the use of the internet and computer operating systems at an administrator level.
+ Must be able to diagnose and repair hardware components and software applications.
+ Must be able to build office networks.
+ Must be able to troubleshoot and maintain copper and fiber optic network equipment.
+ Requires expertise in collecting, analyzing, and summarizing data and preparing daily reports and work orders.
+ Must be knowledgeable in the principles and processes involved in supporting IT-related functions at an overseas facility.
+ Must be able to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
+ Excellent organizational and time management skills are required.
+ Requires strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Desired
+ Bachelor's degree in an IT related field.
Basic Compensation:
+ $63,100 - $94,600 Annual
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Benefits:
KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development?
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Responsibilities

Join Our Mission-Driven Team as a Customer Technical Specialist – On-site in Springfield, Virginia

Peraton is seeking a Customer Technical Specialist to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at the TSA Headquarters in Springfield, VA. As a Customer Technical Specialist, you’ll play a pivotal role in keeping our nation’s transportation infrastructure running securely and efficiently. You’ll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.

This is a 100% on-site role , ideal for a tech-savvy professional who excels in a hands-on, fast-paced environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.

The position requires on-site work in Springfield VA.

Day to Day Work Responsibilities:

• Perform Tier III problem resolution on the telephone and in person with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
• Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
• Reviews system and configurations to ensure successful implementation of services into production.
• Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Partners with developers and engineers to reduce reoccurring incidents.
• Provides consultative assistance during off hours as needed.
• Assist in developing continuous process improvement for support tools, troubleshooting techniques.
• Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
• Communicate to appropriate internal personnel of issues at a particular account.
• Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
• Determine the troubleshooting workflow and organize support priorities.
• Determine severity and complexity of a reported issue and escalate to the appropriate specialist.

#TSAImpact

Qualifications

Basic Qualifications:

• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years relevant experience.  
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.)
• Physical ability to:
  • 4+ hours per day walking long distances within the airport and offices to support customer equipment.
  • Kneel, bend, or reach under desks and cabinets and ability to connect patch cables from patch panel to network switch.
  • Lift up to 40-50 lbs. and push/pull equipment carts.

Preferred Qualifications:

• Relevant DHS focused experience.
• A+ Certification.
• Network+ Certification.
• Cisco & Microsoft Certifications.
• ITIL4 Certification.
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

**Req ID:** RQ203472
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Systems Administration
**Skills:**
Adobe Captivate,Android Devices,Microsoft Office,Microsoft Skype,Microsoft Windows
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.
**WHAT YOU'LL NEED TO SUCCEED:**
+ **Education:** Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
+ **Required Experience:** 5+ years of related
+ **Required Skills & Experience:**
+ Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
+ Demonstrated experience with managing Android devices
+ Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
+ Demonstrated experience with requirements management
+ Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
+ Demonstrated experience with oral and written communication skill
+ Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
+ Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
+ **Desired Skills and Demonstrated Experience:**
+ Demonstrated experience with the Sponsor's IT security guidelines and policies
+ Demonstrated experience with managing Android devices
+ Demonstrated experience with the Sponsor's procurement mechanisms and processes for hardware and software procurement orders
+ Demonstrated experience with basic knowledge of Project Management concepts and principles
+ Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
+ Demonstrated experience with transferring data between different systems
+ **Security Clearance Level:** TS/SCI with Polygraph
+ **Location: Vienna, VA** - On Customer Site
+ U.S. Citizenship Required
**GDIT IS YOUR PLACE:**
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
#GDITEnhanced2025
#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Adobe Captivate, Android Devices, Microsoft Office, Microsoft Skype, Microsoft Windows

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related
• Required Skills & Experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with managing Android devices
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
• Desired Skills and Demonstrated Experience:
• Demonstrated experience with the Sponsor's IT security guidelines and policies
• Demonstrated experience with managing Android devices
• Demonstrated experience with the Sponsor's procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems
• Security Clearance Level: TS/SCI with Polygraph
• Location: Vienna, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#GDITEnhanced2025

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Vienna

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Overview**
GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Arlington, VA and will be a fully onsite position.
**Responsibilities**
+ Provide outstanding support desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
+ Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
+ Install software patches, updates, and upgrades, including remote server and workstation administrations.
+ Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
+ Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
+ Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
**Qualifications**
+ High School with 0 - 3 years IT customer support (or commensurate experience)
+ Secret clearance with ability to obtain and keep DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $53,770.00 - USD $66,000.00 /Yr.
Submit a referral to this job ( _US-VA-Arlington_
**ID** _2025-6199_
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_