116 Customer Support Specialist jobs in East Sparta

• Location: Dover
• Type: Direct Hire
• Job #19530
• Salary: $65,000 YEAR

• Provide phone, chat, and portal-based support to resolve customer inquiries
• Resolve the majority of customer issues at the first point of contact
• Educate customers on platform best practices and resolve basic technical issues
• Troubleshoot complex software or connection issues via screen share
• Escalate unresolved technical issues to the appropriate support teams
• Meet and exceed service KPIs consistently
• Identify and report on recurring customer issues
• Contribute to internal knowledge bases and customer help materials

• 3+ years of experience in Customer Support within the SaaS field
• Bachelor's degree or equivalen t
• Based in Austin, TX and eligible to work in the U.S.
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Comfort with customer service tools and software platforms

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Job Description :

Location: Onsite in Dalton, OH

Schedule: Mon-Fri, 8am-5pm

TAKE YOUR CAREER TO NEW HEIGHTS WITH RYDER!

If you are eager to take on a meaningful challenge, we invite you to apply to join one of the largest and most respected organizations in Logistics, Transportation, Fleet Maintenance, and Supply Chain Services globally!

Summary

The Customer Support Representative plays a critical role in managing customer orders efficiently, meeting volume targets, and providing exceptional customer service. You will foster proactive communication with both internal and external stakeholders, addressing concerns regarding timely pickups and deliveries, maintaining activity documentation, and promoting a positive work environment in a dynamic and fast-paced setting.

Alongside a comprehensive benefits package that includes a 401(K) Savings Plan with company matching, discounted stock purchase options, and annual performance-based cost of living increases, we offer:

• In-depth training and opportunities for ongoing professional development.
• Access to regional and local Ryder resources to support our growth in this area.
• Job security and confidence from working with a Fortune 500 company with over 85 years in the business and a workforce of over 36,000 worldwide.
• 12 weeks of paid maternity leave.
• An extra day of Paid Time Off for Military Veterans.

We are on the lookout for talented candidates who will bring creativity, agility, and superior customer service to exceed our customer’s expectations. If you have a strong work ethic and a passion for success and growth, we have the perfect opportunity for YOU!

You MUST be dedicated to upholding our core values: Trust, Innovation, Expertise, Collaboration, and Safety. Embracing and utilizing technology in your daily tasks is essential.

Furthermore, YOU will serve as the professional representative of the Ryder organization.

If your experience and qualifications match the Requirements and Responsibilities outlined below, APPLY NOW!

Essential Functions

• Build and sustain strong customer relationships to enhance business potential.
• Ensure timely deliveries, damage-free services, and accurate billing through diligent scheduling of pickups and deliveries, managing customer orders in the order management system, and securing approval for accessorial charges.
• Engage proactively with internal and external customers on relevant assignments.
• Utilize Transportation Management Systems (TMS) and other software solutions to support functional areas.

Additional Responsibilities

• Perform additional duties as assigned.

Skills and Abilities

• Effectively manage multiple assignments, prioritize tasks, and adjust to changing work conditions.
• Make timely decisions, cultivate strong customer relationships, and communicate clearly through various channels.
• Organize, structure, and schedule tasks to maximize effectiveness, meet deadlines, and thrive in a busy environment.
• Maintain composure under pressure, showcase flexibility, and demonstrate self-drive to excel in a dynamic setting.

Qualifications

• High School Diploma/GED required.
• Bachelor's Degree in business, logistics, or supply chain required.
• At least 1 year of relevant experience in customer service, supply chain, logistics, warehouse, or a related field required.
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Access) required.
• Intermediate knowledge of the logistics industry, applicable local and federal regulations, and a fundamental grasp of Supply Chain Management components required.

Our team is passionate about our work, the products we offer, and the customers we serve. If you're seeking an opportunity to join a workplace that values collaboration, innovation, and commitment, we are the right company for you.

Job Category: Logistics

Compensation Information:

The compensation offered may depend on various factors, including relevant experience, education, work location, market data/ranges, internal equity, and internal salary ranges. The position may also qualify for an annual bonus, commission, and/or long-term incentive plan. The compensation ranges for the position are:

Pay Type: Hourly

Minimum Pay Range: $20.00

Maximum Pay Range: $22.00

Benefits Information: For all Full-time positions, Ryder provides comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement plan.

Ryder proudly stands as an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will be considered for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Current Employees:

If you are a current Ryder employee, we encourage you to log into Workday to apply using the internal application process.

1. Assist with the Restaurant Initiative program, including but not limited to: mailings, data entry and phone calls to seniors.
2. Operate office equipment, such as copiers and front desk phone system and arrange for repairs when equipment malfunctions.
3. Provide coverage to the Receptionist. Direct callers to appropriate staff members. This may include answering basic information request calls as received.
4. Assist with mailings and data entry needs.
5. Assist with heavy workload volume for other divisional support positions, as needed.
6. Act as a backup to assist team members during leave of absences.

1. Ability to lift and carry up to at least 50 pounds
2. Delivery of office and building supplies to the correct departments and storage locations
3. Maintain office supplies and purchasing (lunchrooms, supply rooms, conf. rooms)
4. Maintain office equipment & related supplies (copiers, postage meter, workout room)
5. Pick-up/delivery service for business purposes, including food for meetings
6. Maintain valid driver's license and have own vehicle
7. Make copies of correspondences or other printed material and/or create packets as needed
8. Acts as a back-up to fill-in and/or handle heavy workload volume for other divisional support positions, as needed. This includes acting as a back-up at the front desk.

1. Arrange conference room furniture according to meeting schedule (moving walls, chairs, tables)
2. Moving office items as needed
3. Perform light building maintenance, which includes vacuuming the conference center daily
4. Maintain a clean conference center (wipe tables/chairs)
5. Performing general housekeeping tasks and waste removal (lunchrooms, restrooms, conference center)
6. Maintaining clean, organized and safe storage rooms

• One year of experience in a secretarial position
• High school diploma

• Intermediate experience with Microsoft Office programs including Excel, Outlook, Word and Access database use.
• Strong communication skills
• Detail-oriented and strong organizational skills
• Ability to multi-task to meet deadlines

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Essential Functions and Primary Duties:

• Prepare plan amendments- including Self-Correction and plan terminations, plan document restatements, merger agreements, and QDRO documentation for primarily Defined Contribution plans
• Defined Benefit document, IRS Submissions, 457 and Church plan experience is a plus but not required
• Provide technical support answering plan document related questions and issues
• Assist with the design and modifications of plan documents
• Additional responsibilities as assigned

Preferred Qualifications:

• Bachelor's degree in business or related field
• ASPPA or NIPA credentials
• Proficient use of FIS (Relius) and/or FtW Plan Document Systems
• Possesses knowledge of ERISA, IRS & DOL laws and regulations and professional standards
• Strong analytical skills and attention to detail
• Exceptional organizational skills
• Ability to adapt to changing priorities and meet deadlines
• Ability to work both independently and in a collaborative team environment

Minimum Qualifications:

• High School Diploma or GED
• At least three years of professional, retirement plan technical and compliance experience
• Possesses comprehensive knowledge of industry and professional concepts, principles, practices and procedures
• Possesses comprehensive knowledge of pertinent laws, regulations and professional standards
• Proficient use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
• Experience performing work that requires initiative and leadership skills
• Pursuing Enrolled Retirement Plan Agent (ERPA) designation
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
• Ability to travel as necessary

#LI-OD1 #LI-Hybrid

CBIZ.Jobs Category: Client Management

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EQUAL OPPORTUNITY EMPLOYER

CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights.

Notice to Third-Party Agencies

CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.