127 Customer Support Specialist jobs in Franklinville

• Acts as the voice and frontline service representative for the online website and branded mobile applications.
• Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering
• Understanding of multiple device platforms such as PC, Mac, Android, and Apple
• Troubleshoot and multi-task across multiple platforms such as email, live chat, and phone
• Assist customers with explaining account security and player authentication when they call with questions
• Handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner at all times
• Ability to assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation
• Understanding online gaming regulations related to different gaming jurisdictions
• Able to properly follow policies and procedures
• Assist players with troubleshooting and understanding of promotional offers, bonuses, and loyalty programs
• Able to understand and explain, if necessary, KYC and document verification
• Handle multiple tasks between our player user interface and our internal user face
• Understand and communicate our terms and conditions to our players
• Provide clear notes on tasks performed and add into the system as required
• Proper communication when escalating issues to managers and other departments
• Performs all other duties as assigned.

1. Bachelor's Degree preferred. 2 years related experience (Customer Service). Previous Call Center experience preferred
2. Knowledge of sports betting and the casino industry
3. Knowledge of AML and Fraud detection
4. Previous experience with payment processing
5. Strong attention to detail; Excellent customer service skills
6. Ability to handle Guest issues with tact and poise.
7. Ability to communicate to all levels of the organization.
8. Easily adaptable to changing business needs and priorities
9. Proficient in MS Office applications advanced Excel and Power Point skills a must.
10. Must be able to work all shifts, and weekends/holidays as required. Must be able to communicate effectively in English, both verbally and through written communications.
11. Must be knowledgeable of all federal, state and local laws and regulations relevant to operations.

Job Details Level Experienced Job Location Corporate - Pennsauken, NJ Position Type Full Time Education Level Not Specified Job Shift Day Job Category Information Technology Description About AFR Furniture Rental : AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients. Job Overview: We are looking for an experienced Application Support Specialist with expertise in Microsoft Dynamics NAV 2016 to join our IT team. The ideal candidate will be responsible for providing daily support, troubleshooting, and maintenance for our NAV 2016 ERP system, Salesforce CRM, and Boomi Integration platform, ensuring seamless operations across all business functions. Key Responsibilities: Provide strategic support for Microsoft Dynamics NAV 2016, Salesforce, and Boomi by identifying opportunities for system enhancements and process automation. Analyze business processes and recommend technology-driven solutions to improve operational efficiency. Collaborate with internal teams to gather requirements and help implement system improvements. Facilitate communication between business users and the development team to ensure successful implementation of system updates, enhancements, and customizations. Participate in cross-functional projects, supporting system integrations and business transformation initiatives. Support the integration of third-party applications, APIs, and custom solutions to expand system functionality. Participate in change management efforts, ensuring that system updates and enhancements are properly tested and successfully adopted by end-users. Lead system testing and coordinate user acceptance testing for new features and process changes. Maintain clear and comprehensive documentation of system configurations, workflows, and best practices Qualifications: Experience: Minimum of 2-4 years of experience in supporting Microsoft Dynamics NAV 2016 or similar ERP systems. Technical Skills: o In-depth knowledge of Dynamics NAV 2016 modules, including financials, inventory, sales, and purchasing. o Proficiency with NAV reporting tools such as Jet Reports or Power BI. o Understanding of NAV integration with third-party applications. Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve system-related issues quickly. Communication: Excellent verbal and written communication skills to interact with both technical and non-technical users. Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and meet deadlines. Collaboration: Team player with the ability to collaborate effectively with IT, development teams, and other departments. Ability to be on call after-hours and weekends for support for system maintenance and issue resolution. Available for on-call support during afterhours and weekends to assist with system maintenance and issue resolution. Preferred Qualifications: Experience in the rental or furniture industry (or a similar field). Experience with NAV system upgrades or transitioning to newer ERP systems. Experience in providing training to end-users and creating user manuals or help guides. What We Offer: Competitive salary and benefits package. Opportunity to work with a dedicated IT team and support critical business operations. Continuous learning and professional development opportunities. Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #J-18808-Ljbffr

Champion Windows - Production Support Specialist

As a Production Support Specialist, you will work with reviewing sales contracts, field work orders, field measure sheets, field labor bills, and be responsible for accurately parring and ordering jobs.

· Contract Accuracy and Order Processing

  o Accurately review and par sales contracts using measurement forms

  o Enter all new, service and/or warranty installation orders into the Champion ordering system

  o Verify the accuracy of information from contracts and measurement technicians before submitting orders for production

· Document Management

  o Upload all relevant documents to the customer in Champion’s database

  o Ensure all documentation is complete and accessible

· Customer Records Management

  o Organize and maintain detailed customer records

  o Ensure customer records are up-to-date and accurate

· Additional Duties

  o Perform other related tasks as assigned by management

· High school diploma or GED equivalent

· 3 years of customer service experience

· 2 years of Material ordering experience

· Experience in the home improvement industry a plus

· Proficient in using computers and navigating various software applications

· Ability to work independently and adhere to key performance

· Strong attention to detail and accuracy

· Excellent written and oral communication skills, including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Support Specialist - PT

Job Details

Job Location

Kairos House - Burlington County, NJ

Position Type

Part Time

Education Level

High School

Salary Range

$17.75 - $7.75 Hourly

Kairos House is a short-term residential program located in Burlington County that offers a safe, therapeutic option for those who are at risk of hospitalization due to exacerbation of their mental illness; or for those who need further stabilization and/or a transition period following an inpatient stay. Services include case management, treatment, housing assistance, wellness groups and life skills training. The Support Specialist provides mental health services to adults who have a chronic mental illness in a respite setting. Demonstrates the knowledge and skills necessary to provide care appropriate to any age-related needs of the consumers served. Provides direct supervision of the consumers residing in the residential setting. Provides crisis intervention as needed. Collaborates with community resources to link consumers to appropriate mental health and substance abuse providers. Provides social skills groups related to the consumer’s individual needs. Transports consumers in Agency vehicles. Understands medication procedures for the purpose of observing the administration of medications. Must understand the use of Electronic Health Record for chart documentation. Must be aware of all safety procedures along with review of MSDS manuals. Utilizes Safe Crisis Management (SCM), CPR, and First Aid techniques as needed. Must work a minimum of 2 shifts per month.

Hours:

Part time; various shifts; This position pay a $1 00 per hour shift differential for 12:00 a.m. - 8:00 a.m.

This is a Part Time position with the following benefits:

• NJ Earned Sick Leave

• Time and a half earned for hours worked on Agency recognized holidays

• Training opportunities provided throughout the year

• Part-time staff are eligible for a retention bonus of 9.60 for every 8-hour shift worked, every six months

Education/Experience:

BA/BS degree must be in mental health discipline or health/ human services or 1-year full time experience working with people diagnosed with serious mental illness. AA/AS with 2 years’ experience or high school diploma with 4 years’ experience. Employees must demonstrate the personal characteristics and experience to collaborate with and provide appropriate care to consumers, gain their respect, guide their development, and participate in their overall treatment program; the ability to support constructive consumer-family visitation and consumer involvement in community activities; the temperament to work with, and care for, adults with special needs, as appropriate; and the ability to work effectively with the treatment team and other internal and external stakeholders. Related work or life experience is defines as “activity in a supportive role with an individual providing assistance, advice, guidance, instruction or direction in completing activities of daily living or coping with ongoing stressful life circumstances."

Legacy Treatment Services is an Equal Opportunity Employer.

#LTS456

• Provide strategic support for Microsoft Dynamics NAV 2016, Salesforce, and Boomi by identifying opportunities for system enhancements and process automation.
• Analyze business processes and recommend technology-driven solutions to improve operational efficiency.
• Collaborate with internal teams to gather requirements and help implement system improvements.
• Facilitate communication between business users and the development team to ensure successful implementation of system updates, enhancements, and customizations.
• Participate in cross-functional projects, supporting system integrations and business transformation initiatives.
• Support the integration of third-party applications, APIs, and custom solutions to expand system functionality.
• Participate in change management efforts, ensuring that system updates and enhancements are properly tested and successfully adopted by end-users.
• Lead system testing and coordinate user acceptance testing for new features and process changes.
• Maintain clear and comprehensive documentation of system configurations, workflows, and best practices

• Experience: Minimum of 2-4 years of experience in supporting Microsoft Dynamics NAV 2016 or similar ERP systems.
• Technical Skills:
  • o In-depth knowledge of Dynamics NAV 2016 modules, including financials, inventory, sales, and purchasing.
  • o Proficiency with NAV reporting tools such as Jet Reports or Power BI.
  • o Understanding of NAV integration with third-party applications.
• Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve system-related issues quickly.
• Communication: Excellent verbal and written communication skills to interact with both technical and non-technical users.
• Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and meet deadlines.
• Collaboration: Team player with the ability to collaborate effectively with IT, development teams, and other departments.
• Ability to be on call after-hours and weekends for support for system maintenance and issue resolution.
• Available for on-call support during afterhours and weekends to assist with system maintenance and issue resolution.

• Experience in the rental or furniture industry (or a similar field).
• Experience with NAV system upgrades or transitioning to newer ERP systems.
• Experience in providing training to end-users and creating user manuals or help guides.

• Competitive salary and benefits package.
• Opportunity to work with a dedicated IT team and support critical business operations.
• Continuous learning and professional development opportunities.

Program Support Specialist - Bilingual

Camden, NJ

Description

Full Time Position - 40 hours

Salary Range - $49,000 - $51,000

For over 40 years, The Cooperative has been at the forefront of developing innovative strategies in maternal and child health care. We work to improve the region’s health by educating communities, advocating for system improvements, and engaging with stakeholders. The Cooperative is a private, nonprofit 501(c)(3) coalition of healthcare professionals and consumers licensed by the New Jersey Department of Health as the maternal and child health consortium serving the seven counties of South Jersey.

The Cooperative is an equal employment opportunity employer. We welcome and encourage all qualified candidates to apply for employment with our agency without regard to abilities, age, race, ethnicities, gender identities, sexual orientations, religious and political beliefs, socio economic status, educational levels, military/veteran status, or any other characteristics.

Disclaimer:

This job description does not encompass all duties and is not intended to provide an exhaustive list of responsibilities, duties, or tasks. However, it provides a general overview of the job expectations.

The Cooperative offers a competitive benefit package:

• Medical, Dental, Life Insurance

• Id Theft & Legal Services

• Pet Insurance

• Critical Illness and Accident Plan

• Free AAA Basic Membership

• Generous Paid Time Off

• 10 Paid Holidays

• Staff Development

• Tuition Reimbursement

• Employee Assistance Program

• Flexible Spending Account

• Dependent Care Account

• 401K – The Cooperative contributes 4% after one year of work anniversary

Our biggest perk“Summer Flex”

The NFP Program Support Specialist enhances program effectiveness by performing non-clinical duties and providing information management support to the Assistant Director of NFP and NFP nurses.

Essential Functions:

Contribute to the Cooperative’s commitment to equity and continuous quality improvement that aligns with the agency’s mission, goals, and advancement. * Effectively cross-collaborate with agency staff, leaders, and board members to foster a comprehensive approach of information sharing, working committees, and collective representation. * Routinely disseminate relevant information, presentations, trainings, and learning opportunities for internal program and agency staff. * When applicable, will participate in relevant staff development opportunities (training, summits, conferences, etc.) to increase skill development, elevate program goals, and engage staff members with timely key learnings. * Outreaches referrals and assigns referrals to Nurse Home Visitors according to program guidelines. * Inputs Nurse-Family Partnership data in a timely and accurate manner into the web-based information system; complies with or assists in the compilation of statistical information for special reports. * Maintains the internal database system; provides technical assistance on the system’s report options and advises the supervisor of system errors. * Performs program support tasks such as organizing forms; photocopies; files; orders and maintains program materials and educational handouts; makes reminder and outreach calls for visits as requested by the nurse supervisor and nurse home visitors. * Performs general clerical functions such as typing material from typed or handwritten copy; prepare correspondence, reports, and other documents. * Compiles a variety of resources. May participate in community outreach activities such as distributing program brochures and retrieving client referrals as delegated by the supervisor. * Routinely disseminate client communications, event reminders, and resources. Assist with client events. * Contributes to the team effort. * Performs other duties as assigned.

Requirements

• Associate degree; Bachelor degree preferred.

• Must speak English and Spanish

• Good team player.

• Excellent organizational and interpersonal skills.

• Skilled in all Microsoft Office Products.

• Valid driver’s license, car, and current insurance policy.

Physical Requirements:

• Must be able to see to read documents and hear well enough to communicate with others.

• Must be able to write, type on a computer, and use a phone.

• Must be able to operate a motor vehicle.

• Must be able to lift up to 10 pounds.

• Additional requirements to be determined with input from Director and HR.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Works in a climate-controlled professional office environment generally free from hazards and other adverse working conditions.