292 Customer Support Specialist jobs in Goodlettsville
Customer Support Specialist
Posted today
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Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Lead Customer Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Supervise and guide a team of customer support representatives, fostering a positive and productive work environment.
- Handle complex customer inquiries and escalated issues with professionalism and efficiency.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train new and existing team members on product knowledge, support procedures, and soft skills.
- Monitor team performance metrics and provide regular feedback and coaching.
- Identify trends in customer issues and collaborate with other departments to implement solutions.
- Contribute to the development and refinement of customer support policies and procedures.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Gather and analyze customer feedback to drive service improvements.
- Act as a subject matter expert for the support team and a point of escalation for challenging cases.
Qualifications:
- Associate's or Bachelor's degree in a relevant field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a lead or supervisory role.
- Proven ability to handle difficult customer situations and de-escalate effectively.
- Excellent verbal and written communication skills, with a knack for explaining technical concepts clearly.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Experience in creating training materials and conducting training sessions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional interpersonal skills and a customer-centric mindset.
- A genuine desire to help customers and resolve their issues.
This is an excellent opportunity for a customer service leader to make a significant impact in Nashville, Tennessee, US . If you are passionate about customer success and possess strong leadership skills, we encourage you to apply.
Customer Support Specialist - Tier 2
Posted today
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Job Description
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat for complex software issues.
- Diagnose, troubleshoot, and resolve technical problems, ensuring timely and accurate resolutions.
- Escalate unresolved issues to Tier 3 support or development teams with detailed documentation.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Contribute to the creation and maintenance of support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and QA teams.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Assist in training Tier 1 support staff on common issues and advanced troubleshooting techniques.
- Manage multiple support tickets simultaneously, prioritizing tasks effectively.
- Stay current with product updates, new features, and industry best practices.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2-4 years of experience in technical customer support, preferably in a Tier 2 or higher role.
- Proven ability to diagnose and troubleshoot complex software issues.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, ServiceNow).
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Strong analytical and problem-solving skills.
- Customer-focused attitude with a high level of empathy and patience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in common operating systems and office productivity software.
- Experience with remote support tools is a plus.
Customer Support Specialist (remote) Hendersonville, TN
Posted 3 days ago
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Job Description
Central Research, Inc. (CRI) is hiring Customer Support Specialists to perform contact center support for our federal contract servicing federal student loans.
Compensation & Health and Welfare:
Customer Support Specialists earn $17.20 per hour. In addition, the employee will earn $.93 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental and vision premiums. This means the company is paying the employee's medical, dental and/or insurance premiums.
Work Location:
These positions are currently remote (work from home). To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility in Hendersonville, TN . The reason for this is the employee is expected to pick up their equipment and PIV card/credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment
Training:
New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.
The hours of training are 8am - to 5pm (Central Time), Monday - through Friday.
After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of CRI, and that the employee may not be able to select their preferred schedule.
Contact Center hours of operation:
• Monday through Friday: 7am - 4pm Central Time or
• Monday through Friday: 8am - 5pm Central Time
Responsibilities & Job Duties:
- Review customer applications for various student loan programs for completion and accuracy.
- Handling of processing, reporting and correspondence requests regarding student loans and performs appropriate account updates/changes.
- Adhering to applicable client requirements, policies, and Federal and State regulations.
- Completes tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance and department procedure expectations.
- Utilizes internal and external systems to complete requests received from sources including but not limited to correspondence/documents, internal reports and file transmissions received from education servicing institutions and credit reporting agencies.
- Proper servicing of borrower accounts through the processing and completion of internal requests via IDQ (intra-department queues) and e-mail requests from internal departments and Customer Service Representatives.
- Ensures the highest levels of privacy and security to protect our customers and business partners while providing exceptional customer service.
- Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns.
- Report any compliance issues to leadership.
- Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations.
- Demonstrate reliability through attendance and promptness.
- High School diploma required.
- 12 months experience in administrative support.
- 12 months computer experience in a business environment.
- Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C). Requirements are as follows:
- Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
- Must be a US Citizen
- Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
- Applicants who have monies in non-medical Collections exceeding $7,5 0 could also cause an issue in obtaining the required security clearance. - Qualified applicants must reside within a 75-mile radius of Hendersonville, TN
- Current CRI employees not eligible to apply
- Bachelor's degree
- 12 months of experience working on a student loan contract.
- 12 months of experience working in a Call Center.
- 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote).
- Experience reviewing contracts and application documents for completion and accuracy.
- Work independently in a remote environment.
- Excellent communication skills, both written and verbal.
- Outstanding attendance and punctuality.
- Detail-oriented and capable of multitasking with excellent time management.
- Ability to work effectively both independently and as part of a team.
- Proficiency in using customer support software and Microsoft Office Suite.
- Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers).
- Reliable high-speed internet via a hard-wired ethernet connection.
- Access to reliable transportation throughout the tenure of your employment to our location in Hendersonville, TN to complete the onboarding and security processes, in case of internet or power failure, or additional professional situations not listed.
- Ability to adjust quickly to changing business needs.
- To qualify, an applicant must pass an online customer service assessment test.
- Must possess reliable high-speed internet using a hard-wired ethernet connection.
- Must possess reliable transportation, to the CRI facility in Hendersonville, TN throughout the course of employment.
Other Information:
Note: CRI is partnering with Goldschmitt & Associates and ATL to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aide them in meeting their Customer Service Rep staffing needs. Rest assured, your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC - Know Your Rights Poster.
NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
Customer Experience Support Specialist
Posted today
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The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You'll Come In
As a Support Specialist focused on escalations and fraud, you'll play a key role in navigating complex customer experiences with empathy, clarity, and a solutions-driven mindset. You'll engage thoughtfully and proactively with each interaction, championing our mission, brand, and core values to ensure every customer feels heard, valued, and supported.
In this role, you'll handle escalated conversations and address potential fraud across various channels. Working closely with internal teams, you'll ensure customer concerns are resolved with empathy and consistency, creating a smooth and supportive experience. Your ability to stay composed, communicate clearly, and think proactively will strengthen customer relationships.
The ideal candidate has experience supporting customers through sensitive situations, particularly around escalations and fraud. You're adaptable, thoughtful, and thrive in dynamic environments where processes are evolving. If you're passionate about meaningful work and excited to make a positive impact on the customer experience, we'd love to hear from you.
One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or "Product Managers". Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER - getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.
We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems.
We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.
We Execute For Impact: We don't subscribe to "best practices" or "industry KPIs". We're uninterested in how we compare to "benchmarks"; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles - i.e. acquisition is hyper-focused on improving customer retention and experience.
We Are Focused and Work Without Assumption : We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, "what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?". We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time.
How You'll Make An Impact
- Engage with customers through various inbound and outbound communication channels (phone, email, SMS, reviews, and Sprout) to provide exceptional customer experiences and guidance, as well as address customer feedback and fraudulent activity
- Partner closely with teams across the business
- Manage and resolve complex customer experiences on behalf of The Farmers Dog, with a high level of support
- Assist with the credit card dispute process, including evidence gathering, submission, and customer communication
- Collaborate with leadership and cross-functional teams to identify trends and abnormalities in the customer experience (both leads and subscribers) while developing new insights and resources for effective fraud prevention and detection
- Support ongoing CX improvements and initiatives that will increase CX efficiency and effectiveness by contributing to the development of continuous education, coaching and internal communication content
- Support the overarching CX inbox as time allows
- You have at least 2+ years in customer service experience
- 1+ years experience in a specialist position; experience handling escalations, fraud or risk mitigation role is a plus
- You're comfortable with reaching out to customers through outbound calling, emailing and SMS, and you add a heightened level of empathy and human touch to each and every interaction
- Possess conflict resolution and crisis management skills that enable you to be confident having intricate conversations
- You pride yourself of taking initiative and ownership, are a self-starter, and have a strong attention to detail
- You'll bring an all-hands-on-deck mentality with an ability to remain calm and excel under pressure
- You love the challenge of turning a "loss" into a "win," exceeding customer expectations and Delivering Joy in a way that has the potential to turn a poor experience into a great one
- You possess the ability to identify root cause issues and have confidence in your conflict resolution skills to pair up with this
- You thrive on working within an organization that is ever-evolving by showcasing your flexibility and how you embrace ambiguity
- You have excellent time management and organizational skills; ability to multitask, prioritize tasks, and carry them out independently is a must!
- You are resilient. You are proud of your ability to de-escalate unhappy customers and turn them into advocates
- A background in fraud detection and prevention, particularly in e-commerce or subscription-based services, would bring valuable expertise to the role
- Basic legal and compliance knowledge would be a plus
We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.
Our Belonging Philosophy:
At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives - leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: "Everyone's welcome at the dog park." No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park- just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we're listening and learning from our Team.
Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.
A Few of Our Best Benefits
- Dog-friendly office in Nashville
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Company supported mental health benefits
- 12 week paid parental leave
- Competitive 401k plan with company match
- Flexible PTO
- Discounted fresh food for your pup
- Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug
We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer.
Equal Employment Opportunity Statement
The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.
Reasonable Accommodations
TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
Technical Support Specialist
Posted today
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Job Description
Project description
Do you have experience working in a Process-based Framework? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve issues, supporting both technical and business needs?
You'll be working in the Application Security Compliance Assurance (ASCA) team in Nashville. We provide project support for the Application Security Framework. This benefits our Technology Services, specifically within Application Security Testing.
As a Tech Support analyst, you'll play an important role in administering and upholding our Application Security Guidance and processes therein to ensure Security testing for all applications in scope of the Guidance, such as:
Update the central ASCA (Application Security Compliance Assurance) tracker which includes all applications in scope. This involves refreshing base data on a periodic and ongoing basis from various source
Use the central tracker to produce metrics and reports to show application portfolio status and progress through identification and addressing of issues
Support Change and Release Management decisions based on data collected in the tracker
Responsibilities
We're looking for a Tech Support Analyst to:
support the Team Lead & Product Manager across several domains
ensure workflows and processes are of the highest quality standard
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Skills
Ideally 1-2 years of hands-on experience within a Process-based framework.
proficient with Microsoft o365 suite
specifically focused on PowerPoint, Excel, Outlook, etc.
great attention to detail and the ability to problem solve
ability to solve issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding stakeholder needs and translating this into products and services
Advanced Technical Support Specialist
Posted today
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Job Description
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.
In this role you will.
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Respond to customer cases in line with service level objectives.
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Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.
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Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.
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Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.
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Manage customer and internal communications with, both written and on calls.
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Drive full resolution of cases and escalated cases with limited oversight or direction.
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Act as a mentor and advisor to other members of the Global Technical Support Team
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Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.
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Create knowledge articles and lead knowledge sharing initiatives.
You have what it takes if you have.
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Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus
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Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.
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Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
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Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.
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Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.
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The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
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Strong organizational skills with the ability to manage multiple tasks simultaneously.
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Customer focus and ownership, use of own initiative, and a proactive approach to work.
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Ability to facilitate conversations with large groups of remote people.
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Ability to maintain calm during stressful situations.
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Ability to translate technical incidents into business terms.
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Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
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Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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HVAC Technical Support Specialist
Posted today
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Job Description
XOi, the leading provider of jobsite-focused technology for the field service ecosystem, arms the industry with a digital tool that connects people to mission-critical equipment. XOi technology is the hub in which every part of the job - from the field to the manufacturer - connects. XOi provides AI-powered workflows, asset and team management functions, a comprehensive knowledge base, and immediate revenue-producing insights leveraging data from current and historical projects. Beyond this tool that manages consistency, profitability, and transparency, XOi's goal is to create future-focused technology that modernizes the field service industry as a whole, and delivers 1 of 1 asset origination, performance, and diagnostics information of mission-critical assets.
XOi is seeking an experienced HVAC Technical Support Specialist to join our Customer Success team and help modernize the field service industry. In this role, you'll serve as a vital connection between our customers and our technology-delivering live video support, expert training, troubleshooting, and accurate data entry to ensure we capture the right information and deliver impactful, real-time insights.
You will bring your extensive knowledge of commercial and residential HVAC systems to provide subject matter expertise to customers, while also collaborating with our product team to guide continuous improvement based on real-world field experience. This role sits at the intersection of technical support, customer service, and HVAC expertise, requiring someone who demonstrates a strong "customer-first" mindset, excels at problem-solving, and communicates clearly and compassionately.
The ideal candidate has hands-on experience in the field service industry, is comfortable using modern support technologies (like Zoom, Zendesk, and SightCall), and thrives in a dynamic, fast-paced environment. If you're passionate about empowering skilled tradespeople and contributing to a company at the forefront of digital transformation in HVAC, we'd love to hear from you.
The work shift for this role will be 10:00am-7:00pm CST.
As an HVAC Technical Support Specialist, you will be:
Engaging closely with our users to help provide live support to triage simple to complex commercial and residential HVAC related issues
Partnering with cross functional teams, including Customer Success, Support, Sales and Product to ensure we continue to deliver best in class service and support. We want to help our customers be successful to do what they do best!
Identify opportunities to improve our knowledge-base with relevant and helpful video content, training material and other content that improves the lives of our customers
Owning all documentation for service calls and providing data insights and reports to improve process, performance and outcomes for XOi and our customers
Qualifications:
15+ years of professional commercial and residential HVAC experience.
2+ years in a Technical Support or Service Manager type role
Vast experience in commercial and residential HVAC systems, including ductless mini splits, VRF systems, commercial refrigeration, boilers, geo-thermal systems, chillers, tank and indirect water heaters, heat pumps, air conditioning, and oil-fired heating systems, with deep hands-on expertise in installation, diagnostics, and maintenance across these technologies.
Proficient in reading electrical wiring diagrams, testing electrical components, and diagnosing electrical wiring issues.
Able to work independently and prior experience working in a remote capacity
Strong comfort level using technology, including but not limited to: G-Suite, Zoom, Zendesk (or help desk software), Salesforce, and Sight Call
You're a great fit if you are someone who is:
Passionate about the problems we are solving and bringing your HVAC expertise to our customers
Brings a genuine desire to understand how our customers work, what keeps them up at night, and building the right use cases that lead to successful deals closed, knowing we will be improving the lives of our customers and their bottom line
Thrives in fast paced, dynamic environment and able to adapt to the changing needs of our customers with positive outcomes
Possesses excellent analytical and organization skills, the ability to meet deadlines, a sense of urgency, and attention to detail while seeing the big picture
Thrive on team collaboration
Is a self-starter and a quick learner! Excited to dive into opportunities that drive results
Displays a thoughtful, considered, and compassionate approach to your work and colleagues
Values mentorship and sharing knowledge and best practices for the betterment of the entire team - We win and lose together!
Brings an "owner" mentality and is a natural leader who can bring together cross-functional stakeholders to reach a consensus
XOi Technologies is an Equal Opportunity Employer
At XOi, we value individuality and the unique qualities we all bring to an organization. We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products. We do not discriminate against employees based on race, color, religion, sex, national origin, gender, identity or expression, age, disability, pregnancy (including childbirth or other related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Advanced Technical Support Specialist
Posted 16 days ago
Job Viewed
Job Description
**In this role you will.**
+ Respond to customer cases in line with service level objectives.
+ Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.
+ Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.
+ Manage customer and internal communications with, both written and on calls.
+ Drive full resolution of cases and escalated cases with limited oversight or direction.
+ Act as a mentor and advisor to other members of the Global Technical Support Team
+ Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.
+ Create knowledge articles and lead knowledge sharing initiatives.
**You have what it takes if you have.**
+ Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus
+ Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.
+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
+ Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.
+ Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.
+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Customer focus and ownership, use of own initiative, and a proactive approach to work.
+ Ability to facilitate conversations with large groups of remote people.
+ Ability to maintain calm during stressful situations.
+ Ability to translate technical incidents into business terms.
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
Operations Support Specialist
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Looking for a Day-Shift Job? Weve Got the Perfect Opportunity!
Become a Operations Support Specialist
Location: Nashville, TN
MANDATORY PAID! TRAINING | 6 mos
Starting Pay: $18.00 during Training/Probationary Period (6 mos) | Then, ABC Rate with potential (based on speed and accuracy) of making more than $8.00hr When Moved to PRODUCTION!
Training Includes:
Day 1: Receive Policy & Procedures Packet, Dress Code, and Locker Assignment
Shadow with Senior Processor on Day 1
Day 2: Sit Beside Management & Begin Live Account Processing
2 Weeks: Monitored Training Before Assignment to Permanent Desk
30-Day Error-Free Verification Period
Training Shift Hours: MondayFriday | 7:00 AM until Clean Desk
Actual Shift Hours After Completion of Training and Probationary Period: 7:00AM until Clean Desk
Overtime required, if volumes require it
About the Operations Support Specialist position:
We are seeking a reliable and detail-oriented Operation Support Specialist to join our fast-paced team in Nashville, TN As a key part of our operations, the ideal candidate will be Responsible for routine operation of equipment for scanning documents as well as our routine operation of equipment for capturing checks such as transports that may also include KFI functions. Incumbent will also need to perform routine maintenance on equipment in order to minimize quality issues and downtime. Typically requires problem solving abilities, basic understanding of functional equipment and related processes as well as computer operations. Must be able to perform equipment operation and maintenance, maintain daily logs, and capture issues logs. You may be required to have 1 or more years of experience to acquire necessary skills and knowledge.
Key Responsibilities (Essential Duties):
Operating department equipment, and troubleshooting any problems that may arise
Performing basic preventative and routine maintenance on assigned equipment
Escalating any service issues to appropriate service contact and / or workflow coordinator / supervisor when required
Providing preventative maintenance by cleaning machine and ensuring safe operating conditions
Other Responsibilities (Non-Essential Duties):
Cross-train to possess the ability to support all areas within the Lockbox department
Education and Experience (Required):
High School Diploma or equivalent
1 year working experience within the Lockbox department
Knowledge and Skills (Required):
Basic computer operating knowledge (touch screen, mouse, reboot, etc)
Ability to manage fast-paced deadline driven environment & multitask
Ability to accurately troubleshoot areas of machine
Ability to focus on job priorities and excellent time management skills
Excellent organizational skills
Good communication skills (both verbal and written)
Working Environment:
Fast-paced production environment
Exposure to moderate noise levels
Work area is cooled in accordance with operating specifications of machinery
Performing duties involves constant motion, including a lifting requirement of 10lbs
Involves standing for long periods of time (majority of workday)
Requires knowledge of possible electrical hazards & machine safety
What We Offer:
Full-time employment (40 hours per week)
Career growth and advancement opportunities
Comprehensive benefits package starting Day 1 (medical, dental, vision)
Paid training and consistent work schedule
How to Apply:
1. Submit your application and basic profile information (2 minutes)
2. Complete brief pre-screening questions (3 minutes)
3. If qualified, a recruiter will contact you for next steps
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is 29,640-37,050.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.