181 Customer Support Specialist jobs in Idaville

TransPerfect Is More Than Just a Job.
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Level 2 Customer Support Specialist

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at

Vasont Systems, a division of TransPerfect, provides component content management software (CCMS) and XML data services, enabling organizations to manage and reuse content effectively, especially for multilingual and complex publications.

Summary:

A GlobalLink CCMS Support Technician provides technical support to customers who need assistance with GlobalLink Vasont Inspire and GlobalLink Astoria. In this role, you provide second-level technical support through the GlobalLink CCMS trouble-ticketing system, through email, and occasionally by phone. When a customer-reported problem cannot be resolved by TransPerfect's first-level support team, you become the principal investigator. Working together with the customer, you isolate the problem and provide guidance on its resolution.

What You Will Be Doing:

• Provide second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through the GlobalLink CCMS trouble-ticketing system, email, and phone.
• Investigate and troubleshoot customer-reported issues that cannot be resolved by the first-level support team, working closely with customers to isolate problems and provide resolution guidance.
• Escalate complex technical issues to appropriate teams, including Operations, Solution Engineering, and Software Engineering, as needed.
• Deliver application training to customers through private webinars, ensuring accuracy and completeness of materials.
• Record training sessions and manage access for user downloads.
• Update training materials to reflect new software capabilities and releases.
• Collaborate with internal teams, including the Director of Content and Application Support, GlobalLink Operations, Director of Content Services, and development heads for GlobalLink Vasont Inspire and GlobalLink Astoria.
• Maintain clear, professional communication with customers, demonstrating strong written and verbal skills.
• Track and respond to support issues in a timely manner while exercising good judgment in assessing customer needs.

Required Experience

• Ability to multitask in a fast-paced environment
• Work well with people from a variety of backgrounds and cultures
• Work independently and as part of a team
• Organized and ability to prioritize work items
• Strong problem-solving skills
• Committed to a high level of service
• Professional and superior written and spoken communication skills in English
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
• Web conferencing tools

Desired Skills and Experience

• Candidates with an interest in XML and customer support will find this position challenging and rewarding

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit ou

our website at

Compensation Starting at: 55k

Benefits: Company benefits - if applicable

Uptime Technical Support Specialist

Location:

Shippensburg, PA, US, 17257

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Would you like to help us build tomorrow?

We are a truly global company that is built by people and great teamwork. We are on an exciting transformation journey, and we are motivated by the idea that with imagination, hard work and technological innovation, we will lead the way towards a world that is cleaner, smarter, and more connected. We are here to build the world we want to live in.

Are you excited about customer success and helping our dealers and customers learn and grow? If you like the satisfaction that you helped get a down customer up and operating again, come join us and put your skills to great use! Our technology is changing rapidly, and we need you to enable us to innovate and succeed!

As an Uptime Technical Support Specialist, you will provide technical support for the Volvo dealer organization. You will be part of a team responsible for Technical Support flow / interface, support Technical Support process, case creation and management, support the Field Service Managers, driving effective and efficient technical problem resolution.

Responsibilities

• Provide technical service support to the Volvo CE dealer network

• Document dealer and customer feedback, concerning technical issues, to the business area and global customer support as outlined within the Volvo CE Product Maintenance Process

• Quickly escalate cases and issues within the established process

• Liaison between dealer, Volvo NA, and Global technical support

• Provide outstanding customer support skills and critical problem solving and diagnostic techniques

• Analyze problem issues to develop innovative resolutions at a dealer and customer level

• Demonstrate values of respect and equity in working effectively with a diverse population in varying occupations and situations

Success Factors

• Demonstrated ability to accomplish tasks using influence vs. assigned authority

• Excellent communication skills including verbal, written, presentational speaking and effective training techniques

• Working knowledge of our products and services, especially around crawler excavators

• Ability to build and maintain strong relationships with our dealers and customers

• Strategic Thinking/Problem Solving/Decision Making: Taking a well-ordered approach to solving problems and acting despite obstacles or resistance

• Successfully able to complete projects and initiatives by embracing a team-first approach

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:

• You believe in not only serving our dealers but also empowering them by providing knowledge and tools driving opportunity and growth.

• You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve and sharing your knowledge to empower others.

• You are an engaged team member and motivated by customer success

• You are a natural collaborator able to build effective relationships with our dealers and customers.

• You represent Volvo’s values and vision

• You demonstrate passion for our business, modeling integrity and credibility

Position Requirements:

• 1-2 years’ experience in the construction or heavy equipment industry

• Demonstrated working knowledge of hydraulics, electrical, computer systems, and engines

• Outstanding customer support skills, problem solving and diagnostic techniques

• Be a role model for safety in the field or at customer sites

• Occasional domestic and international travel required

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay

• Comprehensive medical, dental and vision insurance

• Generous PTO

• Tax deferred retirement plans, varied by business; 401(K) with company match

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness and reimbursement programs

• On-campus fitness center and café

• Avid approach to Sustainability

• Culture with a passion for Diversity, Equity, and Inclusion for all

• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Who we are and what we believe in

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Sales & Services

Organization: Volvo Construction Equipment

Travel Required: Occasional Travel

Requisition ID: 20131

View All Jobs (

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Harrisburg

Uptime Technical Support Specialist
Location:
Shippensburg, PA, US, 17257
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**What you will do**
Would you like to help us build tomorrow?
We are a truly global company that is built by people and great teamwork. We are on an exciting transformation journey, and we are motivated by the idea that with imagination, hard work and technological innovation, we will lead the way towards a world that is cleaner, smarter, and more connected. We are here to build the world we want to live in.
Are you excited about customer success and helping our dealers and customers learn and grow? If you like the satisfaction that you helped get a down customer up and operating again, come join us and put your skills to great use! Our technology is changing rapidly, and we need you to enable us to innovate and succeed!
As an Uptime Technical Support Specialist, you will provide technical support for the Volvo dealer organization. You will be part of a team responsible for Technical Support flow / interface, support Technical Support process, case creation and management, support the Field Service Managers, driving effective and efficient technical problem resolution.
**Responsibilities**
+ Provide technical service support to the Volvo CE dealer network
+ Document dealer and customer feedback, concerning technical issues, to the business area and global customer support as outlined within the Volvo CE Product Maintenance Process
+ Quickly escalate cases and issues within the established process
+ Liaison between dealer, Volvo NA, and Global technical support
+ Provide outstanding customer support skills and critical problem solving and diagnostic techniques
+ Analyze problem issues to develop innovative resolutions at a dealer and customer level
+ Demonstrate values of respect and equity in working effectively with a diverse population in varying occupations and situations
**Success Factors**
+ Demonstrated ability to accomplish tasks using influence vs. assigned authority
+ Excellent communication skills including verbal, written, presentational speaking and effective training techniques
+ Working knowledge of our products and services, especially around crawler excavators
+ Ability to build and maintain strong relationships with our dealers and customers
+ Strategic Thinking/Problem Solving/Decision Making: Taking a well-ordered approach to solving problems and acting despite obstacles or resistance
+ Successfully able to complete projects and initiatives by embracing a team-first approach
**Who are you?**
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:
+ You believe in not only serving our dealers but also empowering them by providing knowledge and tools driving opportunity and growth.
+ You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve and sharing your knowledge to empower others.
+ You are an engaged team member and motivated by customer success
+ You are a natural collaborator able to build effective relationships with our dealers and customers.
+ You represent Volvo's values and vision
+ You demonstrate passion for our business, modeling integrity and credibility
**Position Requirements:**
+ 1-2 years' experience in the construction or heavy equipment industry
+ Demonstrated working knowledge of hydraulics, electrical, computer systems, and engines
+ Outstanding customer support skills, problem solving and diagnostic techniques
+ Be a role model for safety in the field or at customer sites
+ Occasional domestic and international travel required
**What's in it for you?**
We are pleased to offer a solid package of compensation and benefits. You will enjoy:
+ Competitive base pay
+ Comprehensive medical, dental and vision insurance
+ Generous PTO
+ Tax deferred retirement plans, varied by business; 401(K) with company match
+ Global organization with expansive career growth opportunities
+ Volvo Group University for professional and personal development
+ Workplace health/wellness and reimbursement programs
+ On-campus fitness center and?café
+ Avid approach to Sustainability
+ Culture with a passion for Diversity, Equity, and Inclusion for all
+ We also offer an array of additional benefits and programs that make today's challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.
**Ready for the next move?**
- If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
- Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today!
We value your data privacy and therefore do not accept applications via mail.
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran._
**Who we are and what we believe in**
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Part of Volvo Group, **Volvo Construction Equipment** is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Job Category: Sales & Services
Organization: Volvo Construction Equipment
Travel Required: Occasional Travel
Requisition ID: 20131
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Harrisburg

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovatethe desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Operations Support Specialist for our Client Service Operations Department. This position will be responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service, and productivity standards under limited supervision. The position works with various departments and programs within GIG to ensure cross-functional communication and collaboration. The position gathers information from clients and/or GIG business units to define problems. It identifies, analyzes, develops and tests proposed business solutions for business problems and issues. The position assists with development of support plan to prioritize and resolve operational issues. The position also addresses client issues in a timely and accurate manner.

This position is required to be onsite at our Leader Heights York, PA office.

Key Responsibilities

• Assists in Underwriting or Accounting driven broker resets for assigned territory on various systems.
• Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution.
• Completes any special projects given by management.
• Works with Underwriting Managers, Program Managers, Supervisors and their staff to promote better communication and cohesive workflows.
• Performs cancellations and non-renewals for P&C Underwriting staff in all systems within territory.
• Uses system expertise to analyze and identify problems in data entry, fix the errors and advise the Underwriting staff within territory of needed procedural changes.
• Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff.
• Works with various business units to coordinate system implementation and training.
• Works with system testers to verify accuracy of programming changes prior to release to the production environment.
• Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers' Compensation.
• Evaluates and analyzes system issues as identified by Underwriting staff and provide resolution to same.
• Handles inquiries from Underwriting staff on business rules and systems and provides solutions.
• Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects.
• Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization.
• Assists with the training of new and existing team members, associates, as requested.
• Assists with the creation and maintenance of training documentation, as requested.
• Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network.
• Maintains confidentiality of information and disposes of material in approved manner.
• Contributes to the team effort by performing other assigned duties as needed.

What We're Looking For

• Associates Degree or combination of education and work experience sufficient to perform the essential duties of the job.
• Minimum two (2) years work experience with insurance systems in a property-casualty agency or company with proven knowledge of MGA, brokerage, retail and/or carrier operations.

Technical Qualifications:

• Working knowledge of related computer applications and basic computer technologies.
• Working knowledge of insurance company and agency operations.
• Demonstrated problem-solving and analytical skills.
• Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines.
• Must be flexible and adaptable to changing priorities and directions.

Upon employment associate is required to:

• Successfully complete AINS 101.
• Must be willing to maintain and expand level of technical and professional skills.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7

Qualifications:

recblid lqj7rp3sf14go0yh1pvbxxtog6waef

Information Technology Support Specialist

Work locations: Both 415 N. Zarfoss Drive, York PA 17404 - AND - 901 N. Cameron St. Harrisburg, PA 17101

Salary: $21.00/hr- $26.00/hr

Benefits: Excellent benefit package, low cost insurance

Role in organization:

The position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. This position plays a crucial role in providing technical assistance and support to the company's end-users. Responsible for resolving Information Technology (IT) issues promptly, ensuring smooth operations, and providing excellent customer service.

Key/Reporting Relationship:

This position reports to the System / Network Administrator. This position receives general instructions regarding the scope of assignments and relation to the Authority's strategic goals.

Essential Duties and Responsibilities :

Provides technical assistance and support to end-users for hardware, software, and networking issues.

Manages hardware and software related to communications of all types used by the Authorities. Ensures user problems involving hardware/software are managed in a timely and professional manner; diagnoses problems; contacts other technical staff as necessary; completes on-site repairs, provides users with replacement equipment if required; and/or conducts repair follow-up.

Troubleshoots and resolve IT-related problems in a timely and efficient manner.

Installs, configures, and maintains computer systems, peripherals, and software applications.

Sets up and configures user accounts and permissions.

Assists with IT asset management, including inventory tracking and maintenance.

Responds to IT support tickets and requests , prioritizing tasks based on urgency and impact.

Documents IT support activities, solutions, and procedures for future reference by working with the Trouble Ticket system provided by the Authorities.

Collaborates with other IT team members to escalate and resolve complex issues.

Assists in the development and implementation of IT policies and procedures.

Ensures compliance by following Authorities' policies and procedures and local, state and government regulations. Maintains regular attendance and performs duties and responsibilities as assigned.

Contributes to the team by training assigned employees.

Maintains trust, confidence and a positive image of the organizations by keeping information confidential and disclosing only on a need to know basis; ensuring high ethical standards; and using good customer service skills with both internal and external customers.

Ensures communication and positive image of Authorities by reviewing critical incidents, exceptions to policy and/or goal achievement with supervisor.

Maintains cooperative relationship with coworkers and management by communicating necessary information, responding to requests, building rapport; and participating in problem- solving methods.

Contributes to effective communications within the organization by establishing and maintaining effective communication lines with all staff members and general public. Keeps management and staff informed of critical information needed to ensure smooth operations.

Maintains professional and technical knowledge by attending educational classes/workshops; reviewing professional publications; establishing personal networks; and participating in relevant professional societies.

Additional Tasks: Contributes to SRTA team effort by performing other assigned duties as needed.

Job requirements:

Requirements listed represent the knowledge, skill, and/or ability, mental/physical demands and work environments required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential knowledge, skills, abilities and experience:

• Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or a related field or equivalent experience.
• Previous experience in IT support or a related role.
• Relevant IT certifications a plus (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician).
• Strong technical skills in troubleshooting hardware, software, and networking issues.

• Ability to communicate technical information to a non-technical audience.
• Ability to understand transit systems operations and service area.
• Ability to solve problems and deal with a variety of changing situations in a timely manner.
• Ability to be detail oriented, ensure accuracy, and meet deadlines.
• Ability to be organized and work on multiple projects in a fast-paced environment.
• Ability to maintain confidentiality.
• Ability to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to manage one's own time and to follow a schedule to meet deadlines.
• Excellent written, verbal, communication and interpersonal skills.
• Expert level in computer applications to include MS Office.
• Ability to actively listen, communicate effectively and follow oral and written instructions that are given in English. Ability to complete records. Ability to work with diverse customers.
• A collaborative and flexible style with the ability to work cooperatively with a variety of staff, both internally and externally.
• Work hours may include a nonstandard workweek, overtime, various shifts and weekend work.
• Ability to travel for meetings, training purposes or other organizational needs with occasional overnight requirements.
• Ability to represent the Authority in a professional and positive manner at all times.
• Must meet hiring qualifications of an acceptable driving record and background verification in accordance with SRTA standards.
• Must have regular attendance and punctuality.

Certificates and Licenses Required:

• Must possess valid motor vehicle operator's license that is not under suspension or revocation.

The Authority is an equal opportunity employer.

ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

• Provide 100% phone and remote technical support, or chat or through the Incident Management System

• Triage and work incoming Service Desk calls, chats, tickets

• Support Microsoft, Apple, business and third-party applications

• Participate in on call after-hours and weekend support as needed

• Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications

• Support Medical Application Provisioning

• Support Community Care providers and medical participant organizations

• Trouble shoot medical patient records transport errors across the national gateway

• Monitor and Support Alerts

• Support Navigation of financial aid web site

• Ensure tickets are responded to and resolved within Service Level Agreements for each customer

• Support Windows operating systems of various versions including Windows 8 and 10

• Manage and support Office 365

• Create documentation for the Service Desk

• Works hours are either 7A-4P or 8A-5P ET.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.

• 2-5 years of experience in information technology, systems administration or other IT related field.

• Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects

• Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools

• Candidate must have experience in being able to gather and convert data into a written narrative

Other Job Specific Skills

• HDI or ITIL certification

• Experience with IT Service Management systems like ServiceNow

• Experience with Microsoft Dynamics CRM

• 6 months working knowledge of Active Directory

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$22.26 - $23/hr

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Hi there,

Hope you are doing well

My name is Kishore Kallem from Software Technology Inc. Trying to reach you regarding a job opportunity, please go through the below description and let me know if you are interested.

Title: IT Support Specialist

Location: Harrisburg PA

Duration: Long Term

***This requisition requires only a virtual interview via Teams with video-enabled.***

***This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120)***

Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team supporting located in Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
• Actively contributes as an expert or actual designer.
• Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements.
• Provides accurate estimates for design and programming efforts for system changes and enhancements.
• Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
• Confirms that technical architecture will support all changes required by product enhancements.
• Effectively leads product tests and trials.
• Identifies appropriate business examples to illustrate key concepts / features.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a timely manner.
• Identifies and tracks issues, risks and action items.

Required Skills and Experience

1. Required: Valid Driver's License
2. Required: 3+ years' experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years' experience installing and supporting laptops/docking stations
4. Required: 3+ years' experience installing and supporting multifunction print devices
5. Required: 3+ years' experience with Remedy or similar ticketing system
6. Required: 3+ years' experience with premise cabling (installing Cat5e/6 cable and terminations)
7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8. Desired: Experience with Cisco VPN router installation and support
9. Desired: Experience with Active Directory
10. Desired: Experience with Hyena System Management Software
11. Desired: Experience with Microsoft System Center Configuration Manager
12. Desired: Experience creating process documentation (strong writing skills)
13. Desired: Experience in project management
14. Desired: Experience leading team deployments.

Sincerely,

Kishore Kallem

Direct: | Fax:

Email: | Web:

100 Overlook Center, Suite 200

Princeton, NJ 08540.

Telework Eligible

Yes

Major Duties

• Serves as a Command Support Specialist in the Command Office of DLA Distribution; is the principal focal point for coordinating the clerical and administrative activities of the Command Office, both internally and with outside organizations.
• Continuously studies clerical work processes of the Command Office to identify, analyze, and recommend solutions to problems and their interrelationship with other activities.
• Recommends changes in administrative procedures used by other headquarters personnel to ensure their applicability to changing needs or changes in administrative regulations.
• Reviews all manner of directives, policy statements, memoranda, sensitive communications, and correspondence; controls segregates, and organizes these documents according to their importance to the DDC Headquarters mission.
• Conducts research, assembles, and keeps documentary material required by the Command Group in the preparation of staff studies, correspondence, or reports and briefings at high level conferences.
• Conducts research, assembles, and keeps documentary material required by the Command Group in the preparation of staff studies, correspondence, or reports and briefings at high level conferences.
• Attends conferences and briefings, and prepares summaries of discussions and resolutions.

Qualification Summary

To qualify for a Command Support Specialist your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Maintaining multiple senior leader schedules; Maintaining correspondence flow throughout the command office; Arranging travel; Conducting research, assembling, and keeping documentary material for studies, correspondence, reports, and briefings; and Studying work processes, developing methods, and recommending solutions. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: A master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LLB. or J.D., if related. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:
$69,923-$90,898 per year