22 Customer Support Specialist jobs in Manasquan

Nakupuna Solutions is seeking a Helpdesk Support Specialist. The Helpdesk Support Specialist I provides Tier 1 help desk support for IT issues including identifying, tracking, assigning, resolving, and dispositioning tickets. This support may include both customers of the organization as well as internal requests for support.

The following duties reflect management's definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons.

• Operate as the initial point of contact for issues reported by users.
• Identify and triage issues across various operating systems, including computer imaging, profile creation, application installation, and hardware/software upgrades.
• Track printer maintenance, connectivity, and setup, as well as service tickets for installing printer toner cartridges and fuse kits.
• Maintain accountability by accurately tracking all mobility devices.
• Provide alternate Information Management Officer (IMO) support including, but not limited to, hardware and software requests; workstation and mobile device setup and support; Defense Enterprise Provisioning Online (DEPO) back up; email account support.
• Gather, respond to, resolve, or forward customer telecommunications requirements or problems.
• Maintain accountability of software licenses and life-cycle replacement documentation for software licenses, life-cycle replacement of end user devices to include computers, printers, laptops, scanners, and other hardware.
• Submit local service requests (LSRs), and installation RNEC helpdesk ticket requests as appropriate.
• Identify hardware components for any parts that are out of warranty.
• Coordinate closely with the Center and the installation RNEC telephone control officer (TCO) to ensure services proceed with minimal or no interruptions.
• Manage customer requests through the ticketing system by gathering information, conducting research, and communicating with customers. Convert Portal tickets to Remedy for escalations. Track, resolve issues, and provide feedback to complete the process.

Education and Experience:

• Bachelor's degree in IT, Computer Science, or related field
• 5+ years of technical support experience
• 2+ years in Tier 1 support role
• Required certifications including Security+ CE. Other certifications desired but not required, such as:
  • SecurityX / CASP+
  • CCNP Security
  • CISA
  • FITSP-O
  • GICSP
  • SSCP

Clearance Requirements: Active TS/SCI security clearance required. Must be a U.S. citizen.

Location: Lakehurst, New Jersey

Physical Requirements: The ideal candidate must at a minimum, be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergencies.
• Ability to sit for prolonged periods at a desk and work on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $65,000.00 to $83,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.

The Recruiter Support Specialist, Dental Network plays a critical role in enhancing the performance and efficiency of the recruitment team by providing data-driven insights, ensuring high-quality lead management, and maintaining the integrity of recruitment-related data systems. This position helps to accelerate the recruitment process by equipping recruiters with accurate, actionable information to make timely and informed decisions.

You Will:

• Analyze and scrub lead data to ensure accuracy and completeness before routing to recruiters
• Extract and synthesize data from multiple sources to support recruitment strategies
• Perform research on providers and present clean presentable information to recruitment staff
• Format and load lead data into the Source of Record and configure appropriate task sets for recruiter workflows
• Call providers to get any missing documentation to ensure a complete contract
• Communicate with providers regarding their contract and status
• Confirm newly contracted providers signed the state appropriate agreement
• Work closely with Provider Network Recruitment to communicate and follow-up on missing contract elements
• Track the life cycle of the contract ensuring completion once the provider has completed application
• Deliver accurate, complete contract packets to the Provider Relations Administration for final processing
• Input contract data into provider databases while ensuring the accuracy of the data
• Submit complete and accurate contracts to Provider Relations Administration for processing
• Work closely with the recruitment team for any field preparation including conferences and events by preparing mailings, shipping logistics, contract support, as well as data support while they are in the field, not limited to verifying provider status
• Perform other duties and projects as required

You Are:

• A professional and effective communicator with a sales-oriented approach
• Strong in critical thinking and listening skills
• Detail-oriented with excellent attention to detail
• Capable of thriving in a fast-paced, data-focused environment and working effectively with cross-functional teams
• Flexible and adaptable in evolving work dynamics and times of change

You Have:

• Minimum 2 years of college or work experience
• 2-3 years related experience, preferably in the insurance industry, a professional health office, and/or in an administrative assistant role
• Strong data and analytical background
• Ability to communicate in a professional and sales-oriented manner
• Excellent written and oral communication skills
• Strong critical thinking and listening skills
• Excellent attention to detail
• Ability to work in a fast-paced, data-focused environment with cross-functional teams
• Proficient in Excel, CRM platforms, and data visualization/reporting tools
• Strong Microsoft Office skills
• Strong work ethic and capacity for issue resolution

Location and Work Arrangement:

The work arrangement will be hybrid. The position will be based out of a Guardian Office in one of the following locations:

• Bethlehem, PA
• Holmdel, NJ
• New York, NY
• Atlanta, GA
• Boston, MA
• Chicago, IL
• Plano, TX
• Newport Beach, CA

Salary Range: $57,810.00 - $86,715.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.