118 Customer Support Specialist jobs in Mounds

**Current Saint Francis Employees - Please click HERE ( **to login and apply.**
This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.
Job Summary: The Lab Support Specialist performs a variety of technical and administrative tasks to support the functions of the Saint Francis laboratory to include front desk reception, registration, billing functions, and the transportation of specimens. The specialist may also collect and process laboratory specimens to minimize pre analytical variables and insure accurate reporting of laboratory results.
Minimum Education: High School Diploma or GED.
Licensure, Registration and/or Certification: None.
Work Experience: Minimum one year of related experience.
Knowledge, Skills and Abilities: Working knowledge of Microsoft Office. Effective interpersonal, written, and oral communication skills. Ability to perform and interpret automated word processing, database, order entry, and spreadsheet programs. Ability to demonstrate self-initiative and motivation. Ability to maintain composure in stressful situations. Demonstrate the ability to maintain strict confidentiality regarding patient information and hospital sensitive information. Ability to organize and prioritize work in an effective and efficient manner. Ability to maintain exemplary patient satisfaction and participate as an engaged team member.
Essential Functions and Responsibilities: Performs reception duties to include answering phones, greeting and directing patients and visitors, according to established office protocols. Schedules appointments, registers demographic and billing information and successfully uses the electronic medical record (EMR) and other computer applications to accomplish tasks according to policies and procedures. Serves as a resource to office staff members in collections, coding and billing functions. Posts charges and payments to patient accounts with accuracy and timeliness. Reviews and corrects rejected or denied claims. Reviews and assists in collection of past due accounts. Assists in updating encounter forms with respect to diagnostic, procedural and supply code changes. Converts provider written description of surgeries, procedures, and services into appropriate diagnosis and procedural codes. Utilizing advanced knowledge of coding information and reimbursement guidelines seeks clarification of ambiguous or missing information and correlates medical documentation to achieve accurate coding of services performed, optimal billing information and maximum reimbursement for services. Transports specimens to various laboratory departments, nursing units and/or other areas and contacts couriers for transport if needed/required. Picks up specimens from various locations as needed/required. Perform Phlebotomist duties such as venipunctures as requested.
Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.
Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Referral Laboratory - Yale Campus
Location:
Tulsa, Oklahoma 74136
Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.
**EOE Protected Veterans/Disability**

Job Details

Job Location
AAON Tulsa - Tulsa, OK

Position Type
Full Time

Salary Range
$20.90 - $31.36 Hourly

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Sales

Description

Job Summary:

Assign and track XOI calls to technical support specialist to ensure quick and satisfactory resolutions for field related calls. Process RGA including follow ups and billing. Track and report claim numbers processed daily.

Essential Responsibilities/Activities:

• Consistently deliver a high level of customer service to exceed customer needs.
• Follow proper RGA procedures as outlined in training and feedback provided by supervisor.
• Communicate clearly with customers to determine needs and find effective solutions.
• Develop and implement systems and procedures to maintain positive customer relations and ensure the prompt and thorough resolution of customer inquiries, requests, and complaints.
• Provide clear and concise communication when escalation is needed to warranty lead, supervisor or manager as needed.
• Providing feedback on the efficiency of the RGA and XOI processes.
• Ensure customer satisfaction and provide professional customer support.

Other Responsibilities/Activities:

• Ability to stay calm when customers are stressed or upset.
• Order entry to provide support to other departments as needed.
• Ability to process claims in high volume times.
• Comfortable using computers.

Qualifications

Education/Experience:

• High school diploma, general education degree, or equivalent.
• Experience working with customer service.
• HVAC industry experience helpful.

Essential Mental Functions:

• Strong organizational skills.
• Strong customer communication and customer service orientation
• Ability to execute multiple tasks simultaneously under time pressure.
• Professionalism

Equipment or Software Knowledge or Skills:
• Microsoft Office Suite
• Database software
• Salesforce

Essential Physical Functions:
• Lift or move up to 10lbs.
• Sit for up to 85 percent of work hours.

Travel:
Some travel is expected.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

**Patterson isn't just a place to work, it's a partner that cares about your success.**
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Description:**
The Veterinary Support Specialist properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!
Major Duties:
+ Respond to incoming customer requests via phone, email and/or chat sessions.
+ Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Maintain technical expertise and proficiency with all related and relevant software and computer systems.
+ Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
+ Communicate professionally and effectively with customers for follow-up when required.
+ Maintain relevant skills and credits via internal support continuing training courses.
+ Follow established department processes and procedure.
+ Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
+ Perform other duties as assigned.
Critical Competencies:
**Technical Expertise:** Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
**Customer Engagement:** Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.
**Flexibility:** Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.
**Communication:** Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
**Self-Management:** Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.
**Action Orientation:** Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.
**Interpersonal Effectiveness:** Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.
Minimum Qualifications:
+ Excellent computer skills
+ High School Diploma or equivalent
+ Strong customer service orientation
+ Requires excellent verbal communication skills
+ Requires a consistent, positive attitude and respect for high quality standards
+ Requires the ability to make quick, sound judgments when answering questions
+ Excellent multi-tasking skills
+ Committed to being a team player
+ Requires the ability to recall numerous guidelines and procedures
+ Excellent organizational skills
+ Ability to absorb new ideas and concepts quickly
+ Strong analytical and problem-solving abilities
Preferred Qualifications:
+ Contact Center or Tech Support experience
+ Associate's Degree (Tech-focused preferred)
+ Ability to present ideas in business-friendly and user-friendly language
+ Highly self-motivated and directed
+ Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
+ multi-tasks, prioritizes and meets deadlines in timely manner
+ Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
+ Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
+ Actively volunteers for various projects, tasks and event committees
**Compensation:** $17.76/hr plus benefits
**Schedule:** Candidates in Central Time are preferred; availability from 7:30AM-5:30PM with some rotational on-call required;
**What's In It For You ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$5.19 - 18.65
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Title: Engineering Support Specialist - Scheduling & Documentation

Location: Kiefer, OK

Type: Contract To Hire

Compensation: $20-25/hr

Contractor Work Model: Onsite

Reports To: Engineering Manager

Supports Departments: Engineering, Project Management, Installation

Primary Responsibilities:

• Provide administrative and logistical support across Engineering, Project Management, and Installation teams

• Prepare documents, manage files, respond to customer inquiries, and coordinate meetings

• Assist with scheduling and document control, including filing and version tracking

• Work closely with Project Management to allocate resources-personnel, equipment, and materials-and coordinate execution

• Facilitate effective communication across departments to ensure shared understanding of project goals and requirements

• Communicate professionally with engineers, technicians, vendors, and customers

• Demonstrate excellent written and verbal communication skills to engage diverse audiences

Preferred Skills:

• Strong proficiency in Microsoft Excel and Word

• Familiarity with SmartSheet preferred but not required

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #208-Rowland Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Insight Global is looking for an IT Support Specialist in Broken Arrow, OK. This person will assist with the maintenance of the infrastructure of IT systems that support the manufacturing and warehouse business to function efficiently. This person will be onsite supporting engineering and manufacturing IT operations and working directly to support the end users with any issues they are facing. The IT Specialist will be responsible for ensuring solutions that are aligned to current systems are best practices and comply to federal policies and procedures. Manage updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. The specialist will join one additional IT team member onsite, and will interact with and support engineering and manufacturing personnel, and will provide excellent customer support. This is a long-term contract role, sitting onsite in Broken Arrow, OK.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

-3+ years in Corporate IT Support role Desktop Support, NetOps, Onsite Support

-End user support experience both over the phone and in person

-Hands on troubleshooting for Hardware, Software/application, and Networking tickets

-Experience in a Cisco environment

-Experience in tier 1-3 Support

-Experience with Ticketing Systems; ServiceNow preferred

-Experience with Multi-Factor Authentication (SSO, two-step authentication, Ms Authenticator, IAM, etc)

-Experience with SQL Server or data management tracking and forecasting

-Experience with Windows v10 (team is upgrading to Windows 11)

-Experience with Microsoft Word, MS Excel, MS Teams, Outlook and Exchange.

-Basic knowledge of Active Directory null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description
Insight Global is looking for an IT Support Specialist in Broken Arrow, OK. This person will assist with the maintenance of the infrastructure of IT systems that support the manufacturing and warehouse business to function efficiently. This person will be onsite supporting engineering and manufacturing IT operations and working directly to support the end users with any issues they are facing. The IT Specialist will be responsible for ensuring solutions that are aligned to current systems are best practices and comply to federal policies and procedures. Manage updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. The specialist will join one additional IT team member onsite, and will interact with and support engineering and manufacturing personnel, and will provide excellent customer support. This is a long-term contract role, sitting onsite in Broken Arrow, OK.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-3+ years in Corporate IT Support role Desktop Support, NetOps, Onsite Support
-End user support experience both over the phone and in person
-Hands on troubleshooting for Hardware, Software/application, and Networking tickets
-Experience in a Cisco environment
-Experience in tier 1-3 Support
-Experience with Ticketing Systems; ServiceNow preferred
-Experience with Multi-Factor Authentication (SSO, two-step authentication, Ms Authenticator, IAM, etc)
-Experience with SQL Server or data management tracking and forecasting
-Experience with Windows v10 (team is upgrading to Windows 11)
-Experience with Microsoft Word, MS Excel, MS Teams, Outlook and Exchange.
-Basic knowledge of Active Directory null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Title: Engineering Support Specialist - Scheduling & Documentation
Location: Kiefer, OK
Type: Contract To Hire
Compensation: $20-25/hr
Contractor Work Model: Onsite
Reports To: Engineering Manager
Supports Departments: Engineering, Project Management, Installation
Primary Responsibilities:
+ Provide administrative and logistical support across Engineering, Project Management, and Installation teams
+ Prepare documents, manage files, respond to customer inquiries, and coordinate meetings
+ Assist with scheduling and document control, including filing and version tracking
+ Work closely with Project Management to allocate resources-personnel, equipment, and materials-and coordinate execution
+ Facilitate effective communication across departments to ensure shared understanding of project goals and requirements
+ Communicate professionally with engineers, technicians, vendors, and customers
+ Demonstrate excellent written and verbal communication skills to engage diverse audiences
Preferred Skills:
+ Strong proficiency in Microsoft Excel and Word
+ Familiarity with SmartSheet preferred but not required
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #208-Rowland Tulsa
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Job Description

This position is located in Tulsa, Oklahoma.

Child Support Specialist I/II

Annual Salary

• Level I  H30A - $36,811.95+ Full State Employee Benefits
• Level II H30B - $39,571.76 + Full State Employee Benefits

Job-related is occasional. Must possess a valid driver's license and maintain required car insurance.  

We are looking for someone to help us in initiating and processing child support enforcement cases!  This is a full-time position eligible for full state benefits.
 

Education and Experience

Child Support Specialist I:

• Requirements at this level consist of a bachelor’s degree
• OR an equivalent combination of education and experience, substituting one year of professional child support enforcement, accounting, legal, or social work for each year of the required education;
• OR completion of an associate’s degree in Legal Assistance or a closely related program of paralegal education;
• OR an associate’s degree in Public Service – Legal Case Management;
• OR completion of an American Bar Association-approved paralegal education program.

Child Support Specialist II: 

• Education and Experience requirements at this level consist of a bachelor’s degree and one year of professional experience in child support enforcement, accounting, legal, or social work;
• OR a master’s degree
• OR a juris doctorate degree;
• OR an associate’s degree in Legal Assistance or a closely related program of paralegal education and two years of professional experience in child support enforcement, accounting, or social work;
• OR an associate’s degree in Public Service – Legal Case Management and two years of professional experience in child support enforcement, accounting, or social work;
• OR completion of an American Bar Association approved paralegal education program and two years of professional experience in child support enforcement, accounting, or social work;
• OR an equivalent combination of education and experience, substituting one additional year of qualifying experience for each year of the required bachelor’s degree.

Job Responsibilities

• Review, analyze, and evaluate child support cases for the appropriate establishment and/or enforcement actions,
• Prepare records of payment, legal pleadings, and correspondence;
• Update computer records, perform locate activities, document case activity;
• Negotiate settlements and agreed orders;
• Mediate between parties and resolve issues relating to child support payments;
• Monitor and manage case log,
• And other duties as assigned.  

___

If you have questions, please contact

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 25-JD111

*83012486/JR40373, ***83004733/JR45276,   ***83005440/JR45680, ***83011648/JR41827, *83012496/JR42090, 83007774/JR47197

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