1182 Customer Support Specialist jobs in Santa Ana

Bilingual Customer Support Specialist - Overnights Pay from $27 to $2 per hour with significant growth and earning potential! Includes 4 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months) Why Customer Service at Uline? Learn: In-depth training helps you sharpen communication and problem-solving skills. Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus , but if you are eager to learn, we will train you! Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and nearby walking path. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-CA001 (#IN-CACS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! #J-18808-Ljbffr

Customer Support Specialist – Reference Lab (Evergreen) Join to apply for the Customer Support Specialist – Reference Lab (Evergreen) role at Antech Diagnostics Customer Support Specialist – Reference Lab (Evergreen) 1 day ago Be among the first 25 applicants Join to apply for the Customer Support Specialist – Reference Lab (Evergreen) role at Antech Diagnostics We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Must be located in or near Loveland, CO, Lake Success NY, OR Fountain Valley CA. This is created for those who would like to be considered for a Customer support position in the future. Job Purpose/Overview The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs. Essential Duties And Responsibilities Provides superior customer service and remains solution driven with all customers and/or customer concerns. Provide phone coverage within the queue Handles customer issues, as needed, to ensure quality customer service. Effectively uses multiple software systems to service accounts. This includes but is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite. Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories. Investigates customer issues and finds appropriate solutions. Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested. Additional for Reference Lab Team members: Fax reports via automated and/or manual methods Process requests to add, cancel and/or recheck tests Process supply orders Understand and be able to effectively explain differences in tests, methodologies and profiles that are offered by the laboratory Accurately relay proper specimen handling requirements Accurately relay test turnaround times Verbally communicate test results over the phone when requested Locate and pull test request forms to verify information as requested by the client Effectively navigate through laboratory and CRM software systems Provide detailed notes within accessions Accurately create and turn over problem cases Transfer calls to satellite laboratories, as well as other departments, queues and/or employees when appropriate Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory Possess strong problem solving skills, but is also able to effectively route issues to the proper personnel for resolution Effectively handle consultation calls once the CS queues are mastered: Set-up and transfer calls to either Internal Medicine or Exotic consultants Email consult requests to outside/specialty consultants via Outlook email Pull ISIS reference ranges and fax to clients anytime reports do not include normal interpretive guidelines Education And Experience High school diploma required. Associates degree in business or veterinary related field, or equivalent related experience preferred. Minimum of 2 years’ experience in call center environment is preferred. Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred. Knowledge, Skills And Abilities Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. Strong organizational skills and attention to detail. Demonstrated ability to approach problems and find appropriate solutions. Ability to work effectively in a team environment. Ability to adapt and be flexible in a variety of situations. Displays strong oral and written communication, especially over the telephone, with both internally and externally customers. Accurate and efficient data entry skills. Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred. Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team. Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. All Full-time associates are eligible for the following benefits and more: Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Veterinary Services Referrals increase your chances of interviewing at Antech Diagnostics by 2x Get notified about new Customer Support Specialist jobs in Fountain Valley, CA . 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• Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.
• Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.
• Gathers support logs, files, images for escalation and triage to Level 2 and Level 3
• Collects and relay technical information to team members and CTS Analysts as necessary.
• Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.
• Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
• Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.
• Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.
• Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers' IT departments to resolve problems when necessary.
• Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.
• Creates procedure manuals, end-user documentation, and Knowledge Base Articles
• Utilizes remote desktop control tools to assist and resolve customer issues.
• Performs other related duties and projects as business needs require at direction of management.

• Bachelor's degree or certification in a computer related field, preferred.
• Minimum two (2) years' experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.
• Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications

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Direct message the job poster from Scorpion EXO

Job Title: Customer Support & Warranty Specialist

Company: Scorpion EXO Location: Santa Fe Springs, CA 90670

Job Type: Full-time, In-Person

Salary Range: (commensurate with experience)

Who We Are

Get ready to join one of the most exciting industries in the world! Scorpion EXO is a leading motorcycle helmet and apparel brand, built by a team of passionate riders and designers. For over 20 years, we've been dedicated to creating innovative, high-quality gear that we're proud to stand behind.

Our Southern California office has a unique and fulfilling culture. We're a small, highly-focused team that works hard to hit our goals, but we believe in having fun while we do it. We value dedication and a positive attitude, and we are committed to growthour goal is always to hire and promote from within. If you're looking for a place to build a career, and not just have a job, Scorpion EXO is the place for you.

Position Overview

We are seeking a dynamic and versatile Customer & Brand Specialist to be a key player on our team. In this role, you won't just be answering phones. You'll be the voice of Scorpion EXO, providing exceptional support to our customers, gathering crucial feedback for our product development team, and representing our brand in the real world. This is a multi-faceted position with incredible opportunities for growth, perfect for someone who is eager to learn, contribute, and wear multiple hats.

What You'll Do (Responsibilities)

• Be the Expert: Manage incoming calls, emails, and chats to assist customers with product questions, troubleshooting, and warranty claims, ensuring a positive experience every time.
• Be a Team Player: As a vital part of our small-team environment, youll have the opportunity to assist with other critical operations. This will include helping with shipping and receiving, organizing our warehouse, and ensuring our facility runs smoothly.
• Be a Contributor: Process returns, manage warranty claims, and collaborate with our sales and development teams, providing them with valuable insights from customer interactions.
• Be a Brand Ambassador: Potential to travel to major motorcycle events and rallies across the U.S. each year to represent Scorpion EXO, interact with the riding community, and promote our products. Additional travel may be necessary for special projects. (Domestic and/or International)

Who You Are (Qualifications)

• Previous experience in customer service or sales, preferably within the powersports industry or a similar field.
• Technically inclined.
• Excellent communication and interpersonal skills, with a knack for building rapport.
• Detail-oriented and highly organized, ensuring accuracy in all tasks.
• A proactive, can-do attitude with the ability to multi-task and manage time while taking direction and feedback from management effectively.
• Proficient with the Microsoft Office Suite (Word, Excel, Outlook).
• Willingness for continuous learning.
• Must be able to relocate to Santa Fe Springs, CA 90670 before starting work.
• Must have a valid drivers license, and ability to obtain Passport in case International Travel is required.

Why You'll Love It Here (Perks & Benefits)

• Health Insurance
• Paid Vacation and Sick Time Off
• On-the-job training and professional development
• A fun, energetic, and supportive office culture in the heart of the motorcycle industry

The Details

• Schedule: Monday to Friday (Some Saturdays may be necessary)
• Experience Level: 2-3 years preferred

• Seniority level Entry level

• Employment type Full-time
• Industries Sporting Goods Manufacturing

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Diamond Bar, CA $23.58 - $1.24 2 days ago

Los Angeles County, CA 22 - 25 2 weeks ago

Whittier, CA 60,000 - 80,000 8 months ago

Beverly Hills, CA 23.43 - 28.64 2 weeks ago

Diamond Bar, CA 23.58 - 31.24 2 days ago

Westminster, CA 48,000 - 60,000 9 months ago

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5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night. We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team. That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you. Check out our brands: The Opportunity: We are looking for seasoned Technical Support Engineer to join our team. In this role, you will be responsible for helping our customers resolve issues using our products. key escalation point of contact for our customer support representatives on advanced product issues that cannot be solved by first-line support. Pride yourself as the glue between Product/Engineering/Quality and the global support function. Support new and old products, lead trainings with customer support representatives, serve as product support subject matter expert and drive readiness and response efficacy. Interface with a broad base of internal and external customers, working to educate them and drive best-in-class customer experience. The Company: VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night. We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team. That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you. Check out our brands: levoit.com | cosori.com | etekcity.com The Opportunity: We are looking for seasoned Technical Support Engineer to join our team. In this role, you will be responsible for helping our customers resolve issues using our products. key escalation point of contact for our customer support representatives on advanced product issues that cannot be solved by first-line support. Pride yourself as the glue between Product/Engineering/Quality and the global support function. Support new and old products, lead trainings with customer support representatives, serve as product support subject matter expert and drive readiness and response efficacy. Interface with a broad base of internal and external customers, working to educate them and drive best-in-class customer experience. What you will do at VeSync: Provide technical support to customers via the ticketing system; Act as the escalation point for complex hardware and software issues; Troubleshoot software issues related to device connectivity, mobile applications, firmware, and cloud services; Collaborate closely with R&D and QA teams to identify and resolve technical problems; Analyze logs, API responses, and perform basic database queries to locate root causes; Document frequently encountered issues and build internal knowledge base articles; Provide technical guidance and training to customer service teams to elevate overall support capabilities; Drive key metrics to support company/departmental goals; Ensure customer satisfaction through timely and professional communication. What you bring to the role: Bachelor’s degree or above in Computer Science, Information Systems, or a related field; 2+ years of experience in technical support or software troubleshooting; Familiarity with IoT systems, APIs, mobile applications (iOS/Android), and cloud platforms; Basic scripting or debugging skills (e.g., Python, Postman, Wireshark); Strong analytical and communication skills; Ability to work effectively with global cross-functional teams; Fluent in English, with basic proficiency in spoken and written Chinese. Location: This is an on-site, office-based role in Tustin, CA. Salary: Starting at $70,000 Perks and Benefits: 100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents! 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting Generous Sick + Vacation policy + paid holidays Life Insurance Voluntary Life Insurance Disability Insurance Critical Illness Coverage Accident Insurance Healthcare FSA Dependent Care FSA Travel Assistance Program Employee Assistance Program (EAP) Fully stocked kitchen Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at VeSync by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Santa Ana, CA $4,000.00- 68,000.00 2 weeks ago Irvine, CA 69,000.00- 84,000.00 4 days ago Technical Support Specialist - On-Site in Huntington Beach Foothill Ranch, CA 55,000.00- 70,000.00 1 week ago Irvine, CA 65,000.00- 85,000.00 1 week ago Corona, CA 50,000.00- 70,000.00 1 week ago Huntington Beach, CA 60,000.00- 70,000.00 1 week ago 4.61 Technical Support Specialist (Location - Mission Viejo, CA) BMW Genius (A minimum of 3 years with a valid CA DL) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.

When you join Robertshaw, you're joining a company with over 125 years of experience and a global team with focus on innovation.

Role Description

We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.

Key Responsibilities

• Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
• Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
• Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
• Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
• Collaboration: Work closely with other departments to address and resolve customer and technical issues.
• Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.

• Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
• Relevant HVAC certifications (e.g., EPA Certification) preferred.
• Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Proficiency in using support software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.

Technical Customer Support Representative - HVAC & Tankless Systems Location: Remote
Experience Level: Entry-Level to Intermediate
Industry: HVAC | Tankless Water Heaters | Technical Support
Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team that's redefining comfort and efficiency in homes and businesses across the country.
What You'll Do: As a Technical Support Representative, you'll be the go-to expert for customers, contractors, and partners needing help with our products. Your day-to-day will include:

* Providing phone-based technical support to installers, contractors, engineers, and end-users
* Troubleshooting tankless water heater systems and identifying solutions quickly and clearly
* Collaborating with internal teams to resolve complex issues and escalate when needed
* Logging warranty details and detailed case notes in our system
* Responding to product inquiries via email and assisting with multilingual support if applicable
* Supporting your teammates with high-priority or complex technical questions
* Occasionally visiting job sites to assist with hands-on troubleshooting
What You Bring to the Table:
* 1+ year of customer service or phone support experience
* 2+ years of technical troubleshooting experience (HVAC or similar preferred)
* High school diploma or equivalent
* Strong communication skills and a team-first attitude
* Ability to explain technical concepts clearly to all types of customers
* Familiarity with Microsoft Office, especially Outlook
* Flexibility to work any day of the week, including holidays and overtime as needed
Bonus Points For:
* Hands-on HVAC field experience or certification
* Experience in a call center environment
* Knowledge of Navien products or the tankless water heater industry
* Bilingual in Spanish, French, Mandarin, or Korean
Why Join Us?
* Be part of a cutting-edge company in energy-efficient technology
* Work in a collaborative, fast-paced environment where your input matters
* Gain hands-on experience with innovative products
* Opportunities for growth, training, and advancement
Ready to Troubleshoot, Solve, and Support? If you love solving puzzles, helping people, and working with smart, driven teammates-we want to hear from you!
*Pay and Benefits*
The pay range for this position is $20.65 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Corona,CA.
*Application Deadline*
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.