44 Customer Support Specialist jobs in West Branch
Seasonal Customer Support Specialist
Posted 7 days ago
Job Viewed
Job Description
Customer Service
- Provides fast, efficient, and courteous service always.
- Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
- Works extended hours as requested by supervisor to ensure good customer service in busy season.
- Maintains the office in a neat and orderly fashion.
- Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
- Keeps resource manuals accessible and current.
- Ensures all items sold are delivered and charged in a timely manner.
- Bills products picked up by customers.
- Correctly splits tickets for landlords, etc. as directed by growers.
- Is responsible for weighing incoming and outgoing grain.
- Assists in settling grain in a timely manner.
- Maintains some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
- Is aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
- Assists in other areas of the location as needed.
- Uses all tools, equipment, and vehicles carefully and for their intended use.
- Attends product updates and service training sessions as required by the supervisor.
Safety
- Performs work safely and uses the appropriate PPE.
- Checks the work area for hazards and corrects/reports unsafe conditions.
- Considers the safety of oneself, and other employees, and customers.
- Follows all safety protocols and seeks advice from supervisor when uncertain.
- Maintains open communication and cooperates with supervisor, departments, and fellow employees.
- Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
- Abides by policies set forth in the employee policy manual.
- Carries a fair share of the workload.
- Promotes NEW Cooperative through positive, friendly, and professional interactions.
- Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
- Understands that satisfactory attendance is essential to the efficient operation of the work environment.
- Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.
- Establishes personal performance goals and works toward these goals.
- Continually upgrades and demonstrates knowledge of the job.
- Must be licensed and insurable to drive.
- High school diploma or GED with 1-3 months of related experience.
- Understands the importance of providing very high levels of customer service.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Understands the seasonality of the farm supply business and the in-season time commitment.
- Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
- Possesses problem solving capability and understands the operational processes.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25-50 pounds. Abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Position will rarely work in extreme cold/heat (non-weather) conditions or outdoor weather conditions.
- Position will occasionally work near toxic or caustic chemicals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
TECH SUPPORT SPECIALIST
Posted today
Job Viewed
Job Description
This is probably over explaining what we need. But these are the items we are looking for with someone around Microsoft.
Administer and support Office 365 suite configurations, policies and analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Office 365 platforms.
Provide subject matter expertise in Office 365 and Microsoft Azure with an emphasis on security (Advanced Threat Protection (ATP) policies for Office 365, Azure AD Identity Protection, Conditional Access (CA), Azure Information Protection, and Office365 Message Encryption), architectural design, migration management and support of large-scale implementations.
Provide subject matter expertise in Compliance & data retention leveraging Office 365 Data Loss Protection (DLP), Cloud Access Security Brokers (CASB), & Native Office 365 capabilities such as retention policies including Office 365 eDiscovery & Advanced eDiscovery.
Service Health monitoring using Office 365 console and actively respond based on system alerts and notification.
Implementation of new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps, ) and migrations to a target cloud O365 tenant, whether on-prem to cloud, cloud-to-cloud, or external productivity to the cloud.
Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint, and other O365 collaboration.
Architecture and engineering of SharePoint, Teams, and Microsoft Office 365 Groups, providing deep technical knowledge on various Teams architecture elements deployed in an Enterprise environment.
In-depth knowledge of Authorization & Authentication in Microsoft hybrid environment and experience with Azure AD including Single Sign On (SSO) and Multi-Factor Authentication (MFA).
Assist in developing and implementing support strategies for the various Office 365 applications.
Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical customers.
Preferred Skills
- Experience as an Azure/O365 Administrator experience.
- Expert knowledge of compute, storage, network, and security in Azure cloud environment
- Expert knowledge of Azure Active Directory, EMS, and the Microsoft Identity Platform
- Expert knowledge of PowerShell for managing on-premises, Azure and O365 environments
- Familiarity with Azure App Gateway, Front door, Traffic Manager, Load Balancer, Firewalls
- Familiarity with Azure file share, Azure File Sync service, Azure Blob Storage, Storage tiers/Blog Lifecycle Management, Storage Explorer
- Familiarity with Azure App Service plan, custom domain names, backup, networking settings, deployment settings for App Services
- Familiarity with Power Automate, Power Platform, Power Apps, Troubleshooting Dataflows, AI Builder, Connectors, Logic Apps, Power BI
- Familiarity with Azure Virtual Desktop and all areas of Azure Virtual Desktops, Azure Automation Account
- Familiarity with Azure DevOps a plus
- Familiarity with Microsoft Intune/Intune managed devices/Windows Autopilot/Intune Policies/Profiles a plus
- Expert knowledge of Office 365 Platform, Exchange Online, SharePoint Online, Teams, PowerBI, Security & Compliance Center, Office ProPlus, and OneDrive for Business
- Familiar with application monitoring tools and reviewing log files.
- In-depth knowledge of Office365 licensing, features, and policy
- Good understanding of the Microsoft O365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation.
- PowerShell scripting expertise within Office 365 / Azure AD / Teams / SharePoint
- Experience with Microsoft Active Directory services, including forest and domain design, policies, topology, replication, and trusts
- Possesses a broad knowledge base of Office 365 technical architecture and the interdependencies with other enterprise services in the O365/Azure technology stack
- Progressive experience in developing technical solutions using the O365 suite of products
- Identity and Conditional Access design and implementation experience
- Experience with implementation/configuration of Office 365 messaging and collaboration tools
- Experience with on-premises Active Directory, Azure Active Directory, and Hybrid deployments
- Implementation of advanced functions of Office 365 Security and Compliance Center, Microsoft Federation Integration with Office 365, Azure, and Identity Management
Investigations Support Specialist
Posted 4 days ago
Job Viewed
Job Description
**Pay** : $23.08/hr
**Hours** : 37.5 hrs/week
**Location** : Iowa City, IA 52243
**Position Type** : Temp (6-month project with the possibility of extension for another 6 months)
**Responsibilities**
+ Assist with processing mail and correspondence and managing schedules for panel processing.
+ Assist with maintaining individual score review case files at the various stages of the score review process, including preparing evidence for panel review and assisting in the retest process.
+ Communicate effectively, verbally and in writing, with ACT staff, examinees and others regarding the score review process and Test Security matters.
+ Exercise judgment within defined guidelines related to processing cases in the individual score review process.
+ Assist with Test Security individual score review investigations, including compiling and documenting evidence within defined guidelines.
+ Provide support to Test Security investigators and management as needed, within scheduled timelines.
**Apply now for immediate consideration!**
#p1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Software Support Specialist I
Posted 9 days ago
Job Viewed
Job Description
Software Support Specialist I
Salary
$73,465.60 - $8,171.20 Annually
Location
Information Technology Johnson County Health and Human Services Building 855 S Dubuque St Suite 204, IA
Job Type
Full-time
Job Number
00864
Department
Information Technology
Opening Date
07/16/2025
Closing Date
8/10/2025 11:59 PM Central
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Description
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Benefits
Definition & Duties
Under general supervision, contributes to software application integrations, value-added customizations, implementations and support. Diagnoses and resolves problems and/or escalates as needed to meet expected levels of service. Caters to user experience and functionality through collaboration with users, stakeholders, vendors and other technical staff. Contributes to a cross-functional team that responds to business software needs by creating custom applications, reports and interfaces and implements and supports third-party software applications.
Knowledge of & Ability to
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System analysis, design, development, testing, deployment and documentation methods and standards
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Project management principles, practices and techniques including resource and workload planning and risk analysis
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Microsoft Business Intelligence stack
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SQL Server database (practical)
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Design
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T- SQL query language
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Stored procedures
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SQL Agent jobs
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Security
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SQL Server Integration Services
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SQL Server Reporting Services
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SQL Server Analysis Services (plus)
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Git version control (or similar)
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Microsoft Visual Studio
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Microsoft Office
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Software application configuration, custom report creation, back-end interfaces and security
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Web services/APIs
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English language to include grammar, spelling, sentence structure, and vocabulary and proofreading skills
Ability to:
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Learn County operational processes related to supported applications
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Provide technical aspects and leadership for mid-level software implementation/upgrade projects
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Gather/analyze requirements, design, create, test, implement and document application enhancements, custom reports, back-end interfaces and business processes
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Work closely with stakeholders to devise meaningful, reliable and timely solutions
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Serve as application administrator role as assigned: manage security, configuration, upgrades, performance, data structures and interfaces
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Consult with software vendors to resolve issues, perform upgrades and keep abreast of changes
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Evaluate moderate to complex business processes for improvement and while diagnosing and resolving issues
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Generate creative solutions
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Present technical information, explain concepts and advise others clearly, logically, in oral, written and graphical form, and in a manner understood by technicians, other County personnel, and the general public
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Adapt to changing technologies and advocate for acceptance to improve business processes
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Build consensus and coordinate projects around new ideas promoting operational excellence throughout the County
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Learn and apply new programming techniques and tools
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Train IT and user department staff
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Interact effectively with persons from widely divergent backgrounds, interests, and points of view
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Learn, apply, and articulate departmental policies and procedures
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Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
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Work independently and in teams
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Be detailed oriented and accurate while performing duties
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Follow complex oral and written instructions
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Multi-task, prioritize, and manage time efficiently Maintain confidentiality of protected information as appropriate
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Provide customer service that is courteous and responsive
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Establish and maintain effective working relationships with elected officials, department heads, co-workers, vendors, and members of the public
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Handle moderate levels of stress, meet deadlines and solve problems appropriate to the position
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Use a computer for word processing, spreadsheets, databases, presentations, email, Internet and programming
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Operate common office equipment such as calculator, fax machine, photocopier, multi-line telephone, scanner, computer projector and printer
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Have clarity of speech, hearing, and writing which permits effective communication
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Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials in both electronic and hardcopy forms
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Have sufficient manual dexterity to make handwritten notations and which permits moderate to heavy use of a keyboard and mouse
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Stand, sit, walk, climb, balance, stoop, kneel, crouch, crawl, squat, bend, twist, reach and use a step stool or ladder as needed
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Lift, push, pull, and/or carry up to 25 pounds
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Have sufficient personal mobility to complete field work at various county facilities and other locations
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Occasionally work evenings and weekends
Minimum Education, Training & Experience & Special Requirements
Bachelor’s degree with major course work in computer/technology-related field AND three (3) years professional experience in systems implementation, analysis, programming or related including two (2) years of SQL Server and one (1) year of project management OR Associate degree in computer/technology-related field AND five (5) years professional experience in systems implementation, programming or related including two (2) years of SQL Server and one (1) year of project management; OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
Special requirements: Valid driver’s license and insurable under County liability coverage. May also require use of personal vehicle or equivalent transportation for official business. Must pass background check.
Specific Duties
To be performed satisfactorily with or without reasonable accommodation.
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
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Develops product expertise of third party software systems as assigned; provides subject matter, first-line support to users and other technical staff; escalates issues to vendor; acts as vendor point-of-contact and keeps abreast of changes; leads implementations, conversions, upgrades and testing; promotes new features or untapped functionality to users; maintains security rights and configuration; creates and maintains custom reports and back-end interfaces with other applications.
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Provides technical expertise on complex projects; formulates and defines system scope and objectives; establishes time estimates for completion of projects; develops and implements solutions to problems.
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Interacts with users to analyze and evaluate requests for services; identifies user requirements and objectives; defines problems and develops solutions; determines program intent, data input/output requirements, and inclusion of internal checks and controls; writes detailed description of users’ needs, program functions, and steps required for the development and/or modification of software.
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Gathers and documents requirements for enhancements and issue resolution; devises and modifies methods to solve complex problems considering human resources, time, capabilities/limitations of assets, risk and benefit to the County; serves as a subject-matter expert to software development staff.
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Develops and maintains interfaces between software systems using SQL Server Integration Services, web services/APIs and other available methods.
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Analyzes data using ad-hoc T-SQL database queries and Excel spreadsheets.
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Develops and maintains simple to complex reports using SQL Server Reporting Services with underlying SQL Server stored procedures.
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Develops and maintains SQL Server databases, tables, views, stored procedures, user-defined functions, Integration Services catalogs, SQL Agent jobs.
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Analyzes business processes to formulate programming specifications for modification or enhancement based on interaction with and needs for end users.
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Participates in research and analysis in support of users and IT peers needing to solve technical issues.
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Contributes to design and development of innovative strategies to improve system performance and business processes.
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Thoroughly tests system modifications /enhancements to ensure accuracy, consistency, completeness and stability.
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Provides timely communication about issues/impending changes to supervisor, peers and users to promote a coordinated effort.
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Creates and maintains SQL Agent jobs to perform routine functions.
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Commits source code to version control repository.
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Identifies, researches, learns and applies additional tools, programming languages and frameworks to assist in performing assigned tasks.
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Participates in committees; attends work-related meetings, conferences and seminars as requested.
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Answers and refers telephone calls and responds to users.
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Provides back-up for team members.
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Performs all work duties and activities in accordance with Departmental and County policies, procedures, and safety practices.
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Attends work regularly.
Resume and cover letter must be attached to online application.
For questions regarding this position please contact Kristy Lyman at or
Employee Benefits
The following is a summary of benefits for full-time, non-bargaining County employees. Benefits, privileges and duties for employees covered under a collective bargaining agreement may vary depending on specific contract provisions.
Compensation
Employees serve a six-month probationary period and are eligible for meritorious performance compensation increases based upon performance evaluations. Across the board compensation increases are considered by the Board of Supervisors, and are made effective July 1 annually.
Vacation
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During 1st through 4th years: 3 working weeks
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During 4th through 9th years: 4 working weeks
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During 9th through 19th years: 5 working weeks
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During 19th or later years: 6 working weeks
Holidays
12 paid holidays per year plus 2 personal holidays:
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New Year's Day
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Martin Luther King's Birthday
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President's Day
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Memorial Day
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Independence Day
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Juneteenth
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Labor Day
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Veteran's Day
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Thanksgiving Day and day after
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Christmas
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Floating Christmas holiday
Sick Leave
Accrues at the rate of 18 days per year on a per-pay period basis to a maximum accrual of 120 days. After accumulation of 90 sick days, employees may convert sick leave to vacation on a 4:1 basis.
Parental Leave
A paid two-week (80 hour) paid parental leave is provided to full-time benefit eligible parents to allow for child bonding time. This includes child's birth, adoption, placement in the home or court appointed guardianship.
Wellness Program
Voluntary wellness activities, screenings, educational opportunities and incentives are offered throughout the year for employees and their families.
Employee Assistance Program
Employees and their families may contact Synchrony for free EAP counseling and referral services.
Health Care Coverage
Eligible employees may elect health care coverage the first of the month following one full month of employment.
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Wellmark Blue Cross and Blue Shield of Iowa is the third party administrator for this self-funded plan
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PPO with 90/10 in-network and 80/20 out-of-network co-insurance; $275 d ductible single or 550 deductible family; 1000 out-of-pocket maximum single or 2000 out -of-pocket maximum family
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Single coverage is 32/month for eligible full-time employees; family coverage is 112.00/month.
Dental Care Coverage
Eligible employees may elect dental care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.
Vision Care Coverage
Eligible employees may elect vision care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.
Flexible Spending
Eligible employees may set aside pre-tax dollars to pay for out-of-pocket health, dental and vision expenses that are not reimbursable through another source. Employees may also set aside pre-tax dollars for dependent care expenses.
Life Insurance
Eligible full-time employees are covered after 60 days of employment. Coverage is 1 times annualized compensation rounded up to the nearest thousand in group term life insurance and AD&D. Max covered salary 100,000.
*Supplemental Life Insurance
The County offers to all benefit-eligible employees additional life insurance coverage that may be purchased for employees, spouses and children at guarantee basis.
Long-Term Disability
Eligible full-time employees are covered after 60 days of employment. County provides up to 2 years of long term disability coverage at 66 2/3% of the employees wages as a result of injury, sickness or pregnancy; employees may opt to purchase additional coverage.
IPERS
Iowa Public Employee Retirement System is a mandatory defined benefit retirement plan designed to supplement both Social Security and private savings. Non law-enforcement employees contribute 6.29% and the County contributes 9.44%.
Deferred Compensation (457)
A deferred compensation plan is offered that provides tax advantages and an additional means in which to save for retirement with an easy payroll deduction. Employees may select from several companies offering deferred compensation. The County will match up to 40/biweekly, and employees are vested on day 1.
Discounted Bus Pass
Full-time and part-time employees are eligible to purchase discounted bus passes for Iowa City Transit and Coralville Transit for commuting to/from their jobs as Johnson County employees. Bus pass availability is subject to available funds and continuation of the program.
Johnson County is an affirmative action equal opportunity employer.
Women, minorities and elderly are encouraged to apply.
Employer
Johnson County
Address
913 S Dubuque St Suite 103 Iowa City, Iowa, 52240
Phone
Website
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Business Banking Support Specialist
Posted 4 days ago
Job Viewed
Job Description
**Job Description**
The Business Banking Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional. Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that realize clients' unmet needs. Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements.
**Basic Qualifications**
- Associate's degree, or equivalent work experience
- Typically three to five years of job-related experience
**Preferred Skills/Experience**
- Advanced knowledge of departmental and bank products and services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.77 - $34.33
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**
Veterinary Support Specialist (Remote)
Posted 4 days ago
Job Viewed
Job Description
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Description:**
The Veterinary Support Specialist properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!
Major Duties:
+ Respond to incoming customer requests via phone, email and/or chat sessions.
+ Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Maintain technical expertise and proficiency with all related and relevant software and computer systems.
+ Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
+ Communicate professionally and effectively with customers for follow-up when required.
+ Maintain relevant skills and credits via internal support continuing training courses.
+ Follow established department processes and procedure.
+ Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
+ Perform other duties as assigned.
Critical Competencies:
**Technical Expertise:** Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
**Customer Engagement:** Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.
**Flexibility:** Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.
**Communication:** Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
**Self-Management:** Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.
**Action Orientation:** Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.
**Interpersonal Effectiveness:** Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.
Minimum Qualifications:
+ Excellent computer skills
+ High School Diploma or equivalent
+ Strong customer service orientation
+ Requires excellent verbal communication skills
+ Requires a consistent, positive attitude and respect for high quality standards
+ Requires the ability to make quick, sound judgments when answering questions
+ Excellent multi-tasking skills
+ Committed to being a team player
+ Requires the ability to recall numerous guidelines and procedures
+ Excellent organizational skills
+ Ability to absorb new ideas and concepts quickly
+ Strong analytical and problem-solving abilities
Preferred Qualifications:
+ Contact Center or Tech Support experience
+ Associate's Degree (Tech-focused preferred)
+ Ability to present ideas in business-friendly and user-friendly language
+ Highly self-motivated and directed
+ Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
+ multi-tasks, prioritizes and meets deadlines in timely manner
+ Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
+ Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
+ Actively volunteers for various projects, tasks and event committees
**Compensation:** $17.76/hr plus benefits
**Schedule:** Candidates in Central Time are preferred; availability from 7:30AM-5:30PM with some rotational on-call required;
**What's In It For You ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$5.19 - 18.65
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Biomedical Technician / Equipment Support Specialist - Level III
Posted 4 days ago
Job Viewed
Job Description
Role: Biomedical Technician / Equipment Support Specialist - Level III.
Location: Iowa City VA Medical Center - Iowa City, IA.
Job Description:
We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA.
Your responsibilities will encompass a wide range of tasks, including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration.
The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment.
Responsibilities:
- Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan.
- Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to the manufacturer's guidelines and technical specifications.
- Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
- Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
- Install, calibrate, and configure medical equipment, following the manufacturer's instructions and safety guidelines.
- Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs.
- Monitor and address hazards and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
- Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
- Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
- Provide technical support and training to medical staff on the proper operation and handling of medical equipment.
- Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
- Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
- Experience with Cerner electronic health record (EHR) systems and integration is preferred.
The Contractor's key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
- Experience within a medical center and a Biomedical Engineering department.
- OR, Experience working in or with the Veterans Health Administration (VHA).
- OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations.
Role Specific Qualifications:
- A two-year associate degree or higher in an applied science or equivalent military training.
- Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
- Understanding of regulatory agencies' requirements, industry regulatory requirements, and International Standard Organization standards.
- Familiarity with the setup and application of test equipment.
- Ability to read, analyze, and interpret technical literature, schematics, and drawings.
- Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Must be able to obtain and maintain the required federal public trust clearance for this role.
- Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
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Biomedical Technician / Equipment Support Specialist - Level III
Posted 7 days ago
Job Viewed
Job Description
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment.
Responsibilities:
- Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan.
- Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
- Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
- Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
- Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
- Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs.
- Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
- Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
- Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
- Provide technical support and training to medical staff on the proper operation and handling of medical equipment.
- Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
- Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
- Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
- Experience within a medical center and Biomedical Engineering department
- OR, Experience working in or with the Veterans Health Administration (VHA)
- OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
Role Specific Qualifications:
- A two-year associate degree or higher in an applied science or equivalent military training.
- Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
- Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
- Familiarity with the setup and application of test equipment.
- Ability to read, analyze, and interpret technical literature, schematics, and drawings.
- Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required federal public trust clearance for this role
- Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $50,000 - $5,000 as a full-time employee or up to 52.40/hr. as a 1099 contractor
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
- Resume must be submitted in word document format and must include dates in each section (experience, education, certifications.)
- Candidates must fill out the below form to the best of their knowledge
Support Services Specialist - Care Coordination Division
Posted 1 day ago
Job Viewed
Job Description
The University of Iowa Healthcare University is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This role will support clinics for the Downtown and MCU campuses but is located onsite at university.
Position ResponsibilitiesDevelops and implements plan of care, responsive to patient/family concerns, health care status, available resources, and age-specific problems.
- Conducts daily triaging of program referrals.
- Performs social work financial assessments with patient and/or family involvement.
- Develops benefit assistance plan with patient and/or family that reflects identified problems and incorporates age-related issues.
- Adjusts the plan specific to age- and diagnosis-related issues.
- Helps patient/family identify their financial resources and provides benefit assistance services responsive to identified problems.
- Demonstrates knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.
- Provides and interprets information to patients and families regarding resources and application procedures.
- Communicates with resources and company programs regarding patient status and progress.
- Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers.
- Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement.
Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.)
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
- Provides information to team members regarding benefit goals and patient status and progress.
- Acts as resource for team (e.g., participates in team meetings, etc.)
- Fosters staff individual accountability for continuous improvement in performance
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex issues.
- Provide assistance to patients with billing and claim resolution issues
- Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
- Completes documentation and statistical reports within established time frames
- Documents relevant information in concise and clear manner.
- Assists with evaluation and implementation of new policy and procedures
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Complete and maintain compliance with all competencies and educational requirements.
- Uses supervision when needed and prepares for supervisory sessions.
- Incorporates feedback into performance.
- Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice.
- Identifies and pursues opportunities for professional development.
- Maintains required skills in mandatory competencies.
- Seeks opportunities to enhance professional knowledge, skills, and abilities as they related to current position and/or to prepare for potential future roles and overall career development.
Percent of Time: 100%
Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PM
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa?, click here
- Completion of a Bachelor's degree or equivalent combination of education and experience.
- Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experience
- Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
- Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources
- Experience working in a complex hospital system
- Experience working in a collaborative team environment
- Related experience in Medicaid/TXIX programs, and patient medication assistance
- Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
- Experience in a fast paced, high volume work environment
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact seton-vinsand@
Support Services Specialist - Care Coordination Division
Posted 7 days ago
Job Viewed
Job Description
The University of Iowa Healthcare University is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This role will support clinics for the Downtown and MCU campuses but is located onsite at university.
Position Responsibilities
- Develops and implements plan of care, responsive to patient/family concerns, health care status, available resources, and age-specific problems.
- Conducts daily triaging of program referrals.
- Performs social work financial assessments with patient and/or family involvement.
- Develops benefit assistance plan with patient and/or family that reflects identified problems and incorporates age-related issues.
- Adjusts the plan specific to age- and diagnosis-related issues.
- Helps patient/family identify their financial resources and provides benefit assistance services responsive to identified problems.
- Demonstrates knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.
- Provides and interprets information to patients and families regarding resources and application procedures.
- Communicates with resources and company programs regarding patient status and progress.
- Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers.
- Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement.
- Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.)
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
- Provides information to team members regarding benefit goals and patient status and progress.
- Acts as resource for team (e.g., participates in team meetings, etc.)
- Fosters staff individual accountability for continuous improvement in performance
- Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
- Problem Resolution
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex issues.
- Provide assistance to patients with billing and claim resolution issues
- Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
- Completes documentation and statistical reports within established time frames
- Documents relevant information in concise and clear manner.
- Assists with evaluation and implementation of new policy and procedures
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
- Complete and maintain compliance with all competencies and educational requirements.
- Responsibility: Participates in and utilizes supervision to assess skill level, identify areas for professional growth and establish mutually agreed upon goals.
- Uses supervision when needed and prepares for supervisory sessions.
- Incorporates feedback into performance.
- Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice.
- Identifies and pursues opportunities for professional development.
- Maintains required skills in mandatory competencies.
- Seeks opportunities to enhance professional knowledge, skills, and abilities as they related to current position and/or to prepare for potential future roles and overall career development.
Percent of Time: 100%
Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PM
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa?, click here
Education Requirements:
- Completion of a Bachelor's degree or equivalent combination of education and experience.
- Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experience
- Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
- Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources
- Experience working in a complex hospital system
- Experience working in a collaborative team environment
- Related experience in Medicaid/TXIX programs, and patient medication assistance
- Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
- Experience in a fast paced, high volume work environment
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
• Resume
• Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact