338 Customer Support Staff jobs in Enterprise

Our client is seeking a highly motivated and experienced Senior Customer Support Team Lead to manage and guide their fully remote technical support team. In this critical role, you will be responsible for ensuring exceptional customer service delivery, mentoring support agents, and optimizing support processes to enhance customer satisfaction and retention. You will oversee daily operations, handle escalated customer issues, and develop strategies to improve response times and first-contact resolution rates. Key responsibilities include training and coaching support staff, monitoring team performance against key metrics (e.g., CSAT, NPS, AHT), implementing quality assurance programs, and contributing to knowledge base development. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer support best practices, particularly within a technology context. You should be adept at using CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and possess outstanding communication and interpersonal skills to effectively motivate a remote team. This is an excellent opportunity to make a significant impact on customer experience in a growing organization. Successful candidates must be self-starters capable of thriving in an independent, remote work environment.

Key Responsibilities:

• Lead, mentor, and motivate a team of remote customer support agents.
• Manage daily support operations, ensuring efficient and effective issue resolution.
• Handle escalated customer inquiries and complex technical issues with professionalism and urgency.
• Develop and implement strategies to improve customer satisfaction, reduce churn, and enhance loyalty.
• Monitor team performance through key performance indicators (KPIs) and provide regular feedback and coaching.
• Conduct quality assurance reviews of agent interactions and provide constructive criticism.
• Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
• Identify trends in customer issues and collaborate with product and engineering teams to drive product improvements.
• Develop and deliver training programs for new and existing support staff.
• Ensure adherence to company policies and service level agreements (SLAs).
• Foster a positive and collaborative team culture within a remote setting.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in a related field is a plus.
• Minimum of 4 years of experience in customer support or technical support roles, with at least 1-2 years in a team lead or supervisory capacity.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer support principles, methodologies, and best practices.
• Proficiency with CRM and helpdesk software (e.g., Zendesk, Salesforce, HubSpot Service Hub).
• Excellent problem-solving, analytical, and conflict-resolution skills.
• Exceptional verbal and written communication skills.
• Ability to train and coach effectively.
• Strong organizational skills and the ability to manage multiple priorities.
• A passion for providing outstanding customer service.

Our client is dedicated to delivering exceptional customer experiences and fostering employee growth. This role is based in Las Vegas, Nevada, US , and is a fully remote position.

Our client is seeking a dedicated and customer-focused Technical Customer Support Specialist to join their team in Las Vegas, Nevada, US . This role is essential for providing timely and effective technical assistance to our diverse customer base. You will be responsible for troubleshooting software and hardware issues, guiding customers through product functionalities, and resolving technical queries with professionalism and efficiency. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding technical concepts. This position offers a hybrid work arrangement, combining office-based collaboration with remote work flexibility.

Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues, identifying root causes and providing effective solutions.
• Guide customers through product installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
• Educate customers on product features and best practices to enhance their user experience.
• Respond to customer inquiries in a timely, professional, and courteous manner.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Assist customers with account management and billing inquiries as needed.
• Stay up-to-date with product updates, new features, and industry trends.
• Collaborate with team members to share knowledge and best practices.
• Ensure customer satisfaction by delivering exceptional support services.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Participate in ongoing training and development sessions to enhance technical skills.
• Proactively identify customer needs and offer relevant solutions or guidance.
• Handle customer complaints with empathy and strive for first-contact resolution.
• Document common workarounds and solutions for internal reference.
• Contribute to a positive team environment and support departmental goals.
• Manage workload effectively to meet support demands.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in a technical customer support or helpdesk role.
• Strong understanding of computer hardware, software, operating systems (Windows, macOS), and networking basics.
• Proficiency in using customer support software and ticketing systems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a dynamic environment.
• Team player with a willingness to learn and adapt.
• Experience supporting SaaS products or specific industry software is an advantage.
• Familiarity with remote support tools.

Join our team in Las Vegas, Nevada, US and help us deliver outstanding technical support to our valued customers.

**Customer Support Representative II**
**Think the best job opportunities are far away?** Think again. Great opportunities are right here in your backyard. Kelly® is looking for a **Customer Support Representative II** to work onsite in **Las Vegas, NV** . Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
**Pay Rate:** $21.90/hr
**Schedule:** Monday - Friday, 7:30am to 4pm
**Location:** Las Vegas, NV 89119
**Position Type:** Temp to hire
**Why you should apply to be a Customer Support Representative II:**
+ Competitive pay rate.
+ Opportunity to work with an industry leader in compliance and regulatory solutions
+ Temp-to-perm potential, opening doors to long-term career growth
+ 100% onsite role that keeps you engaged and part of a dedicated team
+ 7:30AM-4PM schedule for great work-life balance.
**What's a typical day as a Customer Support Representative II? You'll be:**
+ Processing client VO (Virtual Office) and RA (Registered Agent) mail daily
+ Handling and processing SOPs (Service of Process) between 9AM-3PM
+ Delivering weekly and monthly mail drops and forms/reports at USPS, including handling registered mail at the counter
+ Managing client support via phone, chat, and email-starting with basic support and expanding to more complex issues as you grow
+ Handling cash for money orders and postage
+ Opening and closing the office using issued key and alarm code (upon conversion)
+ Managing and adding office supplies to carts for approval on a weekly basis
+ Providing backup support to your team as needed
**This job might be an outstanding fit if you:**
+ Have dependable transportation, a valid driver's license, insurance, and vehicle registration
+ Possess a cell phone for communication and app logins
+ Can successfully complete a typing test and spelling/grammar assessment (targeting 60WPM)
+ Have experience in cash handling and office support
+ Are detail-oriented, reliable, and ready to work 100% onsite in Las Vegas
+ Have customer service experience; industry or state filing experience is a plus
**What happens next?:** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a **Customer Support Representative II** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Our client, a rapidly growing technology company, is looking for an experienced and empathetic Customer Support Lead to manage their support operations in Las Vegas, Nevada, US . This role involves leading a team of customer support specialists, ensuring the delivery of exceptional service to users of our client's innovative technical products. You will be responsible for coaching and developing the support team, establishing and monitoring key performance indicators (KPIs), and implementing strategies to improve customer satisfaction and resolution times. The ideal candidate has a passion for technology, excellent problem-solving skills, and a proven ability to lead and motivate a team. You will be the point of contact for escalated customer issues and will work closely with product and engineering teams to identify and resolve bugs and usability concerns. Responsibilities include:

• Leading, training, and mentoring a team of customer support representatives.
• Setting performance standards and monitoring team KPIs (e.g., response time, resolution rate, CSAT).
• Developing and implementing best practices for customer support processes and workflows.
• Handling and resolving escalated customer inquiries and complaints with a high degree of professionalism and efficiency.
• Collaborating with product management and engineering teams to provide customer feedback and drive product improvements.
• Creating and maintaining customer-facing documentation, FAQs, and knowledge base articles.
• Identifying trends in customer issues and proactively suggesting solutions.
• Ensuring a consistently high level of customer satisfaction.
• Managing support schedules and ensuring adequate coverage.
• Contributing to the development of customer support tools and technologies.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience supporting technical products or software.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Demonstrated ability to lead and motivate a team.
• Experience with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in creating and maintaining support documentation.
• A passion for technology and customer advocacy.

This is an excellent opportunity to join a growing company and play a key role in shaping the customer experience. Our client offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Our client is seeking enthusiastic and technically adept Remote Customer Support Specialists to join their growing team. This is a 100% remote position, allowing you to provide exceptional support to our valued customers from the comfort of your home office. You will be the first point of contact for users encountering technical issues with our software products, guiding them through troubleshooting steps and ensuring timely resolution. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others solve problems.

Responsibilities include:

• Providing high-quality technical support to customers via phone, email, and chat.
• Troubleshooting and diagnosing software-related issues, identifying root causes, and offering effective solutions.
• Guiding customers through setup, installation, and usage of our products.
• Escalating complex issues to higher-level support or engineering teams when necessary, and tracking resolution.
• Documenting customer interactions, issues, and resolutions in our ticketing system.
• Contributing to our knowledge base by creating and updating FAQs, tutorials, and troubleshooting guides.
• Identifying trends in customer issues and providing feedback to product and development teams for continuous improvement.
• Maintaining a high level of customer satisfaction through efficient and empathetic support.
• Adhering to service level agreements (SLAs) and response time metrics.
• Participating in team meetings and training sessions to stay updated on product features and support procedures.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• 2+ years of experience in technical customer support or a similar role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Stable internet connection and a dedicated, quiet workspace.
• Flexibility to work various shifts, including evenings and weekends, as required.

Our client, a rapidly expanding technology company, is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their fully remote team. This is a remote-first position, offering the flexibility to work from anywhere within the US. The successful candidate will be a primary point of contact for customers, providing exceptional technical support and ensuring a positive user experience with our client's innovative software solutions. You will be responsible for troubleshooting complex technical issues, guiding users through product functionalities, and resolving customer inquiries via various communication channels, including email, chat, and phone. This role demands a deep understanding of technical concepts, excellent problem-solving abilities, and a patient, customer-centric approach. You will collaborate closely with engineering and product development teams to identify recurring issues, provide feedback on product improvements, and contribute to the knowledge base. Key responsibilities include managing support queues, documenting solutions, and escalating critical issues when necessary. You will also be involved in training new support staff and developing support documentation and resources. The ideal candidate will have a proven track record in technical customer support, with a strong aptitude for learning new technologies quickly. You should be adept at communicating complex technical information to non-technical users clearly and concisely. This role requires strong organizational skills, the ability to prioritize tasks effectively, and a commitment to delivering outstanding customer service. If you are passionate about technology, enjoy helping people solve problems, and thrive in a dynamic, remote work environment, this is an excellent opportunity for you. Our client offers a collaborative virtual culture and invests in the professional development of its remote employees.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues.
• Guide customers through product features and functionalities.
• Escalate critical issues to appropriate internal teams and ensure timely resolution.
• Document support interactions, solutions, and customer feedback in the CRM system.
• Contribute to the development and maintenance of the knowledge base and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams.
• Train and mentor junior customer support representatives.
• Ensure a high level of customer satisfaction through proactive and effective support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 4+ years of experience in technical customer support or a similar role.
• Proficiency in troubleshooting software applications and understanding of hardware concepts.
• Excellent communication skills, with the ability to explain technical concepts clearly to a non-technical audience.
• Strong problem-solving and analytical abilities.
• Experience with CRM systems and ticketing software.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a passion for service excellence.
• Experience creating support documentation and knowledge base articles.
• Familiarity with cloud-based software and SaaS products is a plus.

Our client is seeking a highly skilled and customer-focused Senior Customer Support Specialist with a strong technical aptitude to join their team in Las Vegas, Nevada, US . This role is crucial for providing exceptional support to customers experiencing technical issues with our client's software and services. The ideal candidate will possess advanced troubleshooting skills, excellent communication abilities, and a passion for resolving customer challenges efficiently and effectively.

Responsibilities:

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software functionality, integrations, and system performance.
• Guide customers through step-by-step solutions for hardware and software problems.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Create and maintain technical knowledge base articles, FAQs, and troubleshooting guides for customers and internal support staff.
• Identify trends in customer issues and provide feedback to product and development teams for product improvement.
• Assist in training new customer support representatives on technical aspects and best practices.
• Manage customer expectations and ensure a high level of customer satisfaction.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Proactively monitor system performance and identify potential issues before they impact customers.
• Participate in on-call rotation to provide after-hours support as needed.
• Stay up-to-date with product updates, new features, and industry best practices.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical customer support or a related role.
• Proven expertise in troubleshooting software applications, databases, and operating systems.
• Strong understanding of networking concepts (TCP/IP, DNS, VPN).
• Experience with CRM software and helpdesk ticketing systems.
• Excellent analytical and problem-solving skills with a methodical approach to issue resolution.
• Outstanding communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Patience and a customer-centric attitude.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience with (mention specific software/product relevant to the fictional company, e.g., cloud platforms, specific SaaS applications) is a significant plus.

Our client offers a competitive hourly wage, comprehensive benefits, and opportunities for career advancement within a growing technology company.