317 Customer Support Staff jobs in Enterprise

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
We are seeking a highly motivated and organized Director, Customer Support to lead our Tier 1 Customer Support Team, a Support Operations Team, an offshore Support Chat Team, and an AI Deflections Team, while also overseeing special projects assigned by the VP of Customer Support. This pivotal role involves managing support operations across our diverse Tech Ed products, ensuring customer satisfaction remains our top priority, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate will be a high-functioning and self-managing individual with a strong focus on team development, process improvement, and operational efficiency.
**In this role as Director, Customer Support, you will be responsible for:**
**Team Leadership and Development (Tier 1 Customer Support):**
+ Recruit, train, and develop Leads, Managers, and Associates for the Tier 1 Customer Support team.
+ Ensure adequate staffing capacity for each product to maintain service standards.
+ Evaluate associate performance to identify candidates for promotions and growth opportunities.
+ Provide continuous feedback to team members to ensure improvement; address workflow issues, and identify and support team training needs.
+ Guide and train the Tier 1 team towards a shared set of goals and outcomes focused on impeccable customer support and service as per defined plans and timelines.
+ Build a team where members feel a strong sense of psychological safety and have the latitude to work to their own styles.
+ Spot early indications of under performance and take corrective or disciplinary actions. Celebrate successes.
**Support Operations Team Leadership:**
+ Lead the Support Operations Team with the primary goal of facilitating tasks and enhancing efficiency for Support Leaders and Teams.
+ Oversee the creation, maintenance, and distribution of comprehensive training materials for all support staff.
+ Drive initiatives to enhance, optimize, or sunset current processes to improve overall operational efficiency and service quality.
+ Develop and implement strategies to up-skill associates and managers, ensuring continuous professional growth.
+ Centralize information and knowledge resources to ensure ease of access and consistency across all support functions.
+ Manage and prioritize system integration requests, collaborating with relevant stakeholders to streamline support workflows and tooling.
**Operational Oversight and Strategic Planning:**
+ Develop and maintain comprehensive reports (e.g., closed cases, response times, escalated tickets) and continuously evaluate performance metrics to identify and implement corrective actions and improvements.
+ Actively participate in strategic planning, offering solution options for service enhancements and process improvements.
+ Lead team projects, ensuring clarity on plans and expected outcomes.
+ Collaborate cross-functionally with key stakeholders (e.g., Sales, Customer Success, Product) to ensure seamless service delivery.
+ Solve complex problems, remove work stoppage barriers, and ensure consistent achievement of company and departmental goals and metrics.
+ Manage team budgets and secure necessary resources for initiatives.
+ Supervise, direct, and guide individuals and groups, delegating responsibility and coaching team members towards goal fulfillment.
+ Initiate new ideas, promote positive change, and effectively manage group dynamics.
+ Facilitate collaborative decision-making, manage conflicts, and enforce policies.
+ Responsible for leading and managing efforts to leverage AI partners to create a warm welcome experience for teachers, while also providing accurate responses and resources for educators to deflect chats from reaching front-line teams.
**For this role as Director, Customer Support, you should have:**
+ 4+ years of experience leading and managing high-priority customers/escalations while providing solutions and expected outcomes, OR an equivalent combination of education and experience.
+ Proven experience in customer support management, preferably handling diverse products or teams within a technology or education sector.
+ Strong background in hiring, training, and performance management.
+ Proficiency in CRM tools (e.g., Salesforce), report generation, and AI deflection knowledge.
+ Excellent organizational and analytical skills with a strong focus on data-driven decision-making.
+ Ability to work across time zones and effectively manage global teams.
+ Exceptional communication, collaboration, and interpersonal skills.
+ Demonstrated experience leading cross-functional teams and projects.
All your information will be kept confidential according to EEO guidelines.
**Salary Range:** $135,000 - $140,000. This range is based on national market data and may vary by experience and location.
**Benefits for eligible employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ( ) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit:

**JOB REQUISITION**
Talent Manager (Administrative & Customer Support)
**LOCATION**
NV Las Vegas TTS Hub
**JOB DESCRIPTION**
**Job Summary**
Our **Talent Managers** work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community.
The typical salary range for this position is $58,000 to $68,000. The salary is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.
**Qualifications:**
+ BA/BS degree preferred.
+ 1+ years administrative or customer support experience preferred.
+ 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi-call, multi-decision maker environment.
+ Prior success marketing to and closing top level decision makers at small/medium sized businesses?and cultivating mutually beneficial long term relationships.
+ Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce).
+ Knowledge and familiarity with administrative and customer support department operations.
+ Positive attitude and an engaging businesslike approach.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1. for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
NV Las Vegas TTS Hub

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.