626 Customer Support jobs in Arvada
Lowe's - Cashier/Customer Service Associate
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Job No Longer Available
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US Customer Support Specialist
Posted 1 day ago
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Job Description
We're looking for a driven Customer Support Specialist to join our team in Boulder, Colorado. As one of the first on-the-ground members of our US Support Team, this is your opportunity to play a hands-on role in transforming how ranchers manage their cattle and operations, ensuring they have the support they need to thrive with Halter. As a Support Specialist, you'll be at the heart of this transformation - troubleshooting complex challenges, providing proactive guidance, and delivering tailored, state-specific support that empowers ranchers to succeed.
Your contributions will directly support Halter's mission to make 50% of the world's habitable landmass more productive and sustainable. This is an opportunity to work on something truly meaningful - solving critical problems at the intersection of agriculture, technology, and sustainability.
You'll be responsible for owning Tier 2 escalations, conducting outreach to address seasonal needs, and working closely with Territory Managers to ensure ranchers receive a seamless and exceptional experience. Whether it's resolving urgent issues, enabling customers to maximize the potential of Halter, or stepping in for critical on-the-ground support, you'll be making a tangible impact on ranchers, their cattle, and the planet.
We're looking for big thinkers who know how to get stuff done. People who thrive in dynamic environments, solve problems creatively and bring energy to everything they do. This is your chance to join a team that's reshaping ranching and play a pivotal role in its future.
Compensation: $57K/yr - $7K/yr.
What Your Day Could Look LikeTier 2 Support: Providing hands-on troubleshooting for escalated issues.
Proactive Engagement: Conduct regular check-ins, lead strategic webinars, and address seasonal needs or common challenges with clear, actionable solutions.
Customer Enablement: Guide ranchers on effectively using Halter technology, ensuring they achieve the best possible outcomes.
Collaborating with Territory Managers: As part of the Support Team, you'll take the lead in resolving customer issues, working closely with Territory Managers to ensure a seamless experience. You'll provide them with the necessary insights and escalate problems as needed.
Field Escalations (as needed): Respond to high-priority issues requiring in-person resolution, collaborating closely with Territory Managers to deliver exceptional results.
State-Specific Expertise: Build deep knowledge of regional cattle practices and collaborate with Territory Managers to provide tailored support that meets local needs.
Collaboration with the NZ Team: Partner with the NZ Support Team to share knowledge, align processes, and ensure consistent support delivery across regions.
Who Are We Looking ForYou're customer-obsessed - everything you do comes back to making life easier and better for ranchers and their cattle.
You have experience in customer support, customer success, technical support, or a customer-facing role - bonus points if you've worked in the cattle or agriculture tech industry.
You have experience in a SaaS scale-up environment, where adaptability and contributing to growth are key.
You're skilled at troubleshooting complex issues and delivering clear, actionable solutions.
You're familiar with customer support platforms like Intercom, Zendesk, Freshdesk or similar tools (extra credit for Intercom expertise!).
You're an effective communicator who thrives in collaborative, cross-functional environments.
You're resourceful, focused, and know how to take ownership to see things through to completion.
You're a forward-thinker who loves spotting opportunities to level things up.
You thrive when working as part of a team.
You sweat the small stuff because you know that's what makes the difference.
Why Our Team Loves Working at HalterEvery now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
Our personal growth is important. Halter offers an annual USD 750 self-development budget to be used for anything that fuels personal growth.
We offer comprehensive health, vision and dental insurance for our employees, so they can care for themselves and their families.
12 weeks of paid parental leave for primary or secondary caregivers to support you and your family.
Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.
We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.
Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Our Office First ApproachThere's a reason you visit your friends in person, live with your family and don't do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don't like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We're office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what's best for Halter.
Our office vibe is something special, it's hard to describe until you're here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
At Halter, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard. We're backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.
To find out more, visit our careers website, LinkedIn & Instagram.
Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
Customer Support Specialist (Lakewood, CO)
Posted 1 day ago
Job Viewed
Job Description
We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Customer Support Specialist 2 (CSS 2) resolves sophisticated, time-sensitive, and high-risk issues including customer escalations, sites down, and remote solve situations. This role requires comprehensive understanding of PharmacyKeeper from server to station and integrated connections to other BD products. We aim to lead in customer support by building trusted partnerships, fostering open communication, driving collaboration, and empowering team members to take calculated risks while continuously improving our culture, processes, and service.
Key Responsibilities
Communication
- Establish rapport with customers to develop long-term business relationships
- Provide team support and product information on BD Dispensing products
- Mentor team members to ensure product and process competency
- Build consensus within teams and deliver concise, consistent communication
- Meet with internal and external team members to communicate detailed updates on customer service issues
Technical
- Assist end-users with questions and problems during business hours and on-call rotations, including:
- Answering customer calls and emails
- Resolving issues through PharmacyKeeper UI manipulation or customer training
- Providing guidance on reports and delivering reports directly to customers
- Supporting integrated hardware solutions setup and reconfiguration
- Contribute to implementations to meet client objectives and goals
- Diagnose and resolve problems or generate support tickets as needed
- Develop expertise with PharmacyKeeper applications
- Enter client data and configure applications for desired functionality
Administrative
- Work independently
- Complete internal company documentation in a timely manner
- Determine work priorities with guidance from manager
- Demonstrate superior organizational skills with flexibility to adapt to change
- Participate in on-call rotation (may include holidays, nights, and weekends)
Qualifications
Required
- 2-5 years of equivalent education and work experience
- Solid understanding of a variety of software applications
- Ability to lift a minimum of 40 lbs (position may involve pushing, pulling, stooping, bending, and lifting)
- Flexibility for working hours, including on-call rotation some nights and weekends
- Ability to work independently from home office
- Detail-oriented with ability to multi-task
- Critical thinking and problem-solving skills
- Knowledge of BD Dispensing products
Preferred
- Bachelor's degree
- Expertise in HIS/PIS systems and pharmacy workflow
- Certified Pharmacy Technician certification
- Knowledge of established BD Dispensing product implementation methodologies and tools or equivalent industry standards
Work Environment
- This is primarily a hybrid position, with high preference for candidates in the Greater Denver Metropolitan area.
- In-office attendance required as determined by the leadership team
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position.
Customer Support Specialist (Lakewood, CO)
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
The Customer Support Specialist 2 (CSS 2) resolves sophisticated, time-sensitive, and high-risk issues including customer escalations, sites down, and remote solve situations. This role requires comprehensive understanding of PharmacyKeeper from server to station and integrated connections to other BD products. We aim to lead in customer support by building trusted partnerships, fostering open communication, driving collaboration, and empowering team members to take calculated risks while continuously improving our culture, processes, and service.
Key Responsibilities
Communication
+ Establish rapport with customers to develop long-term business relationships
+ Provide team support and product information on BD Dispensing products
+ Mentor team members to ensure product and process competency
+ Build consensus within teams and deliver concise, consistent communication
+ Meet with internal and external team members to communicate detailed updates on customer service issues
Technical
+ Assist end-users with questions and problems during business hours and on-call rotations, including:
+ Answering customer calls and emails
+ Resolving issues through PharmacyKeeper UI manipulation or customer training
+ Providing guidance on reports and delivering reports directly to customers
+ Supporting integrated hardware solutions setup and reconfiguration
+ Contribute to implementations to meet client objectives and goals
+ Diagnose and resolve problems or generate support tickets as needed
+ Develop expertise with PharmacyKeeper applications
+ Enter client data and configure applications for desired functionality
Administrative
+ Work independently
+ Complete internal company documentation in a timely manner
+ Determine work priorities with guidance from manager
+ Demonstrate superior organizational skills with flexibility to adapt to change
+ Participate in on-call rotation (may include holidays, nights, and weekends)
Qualifications
Required
+ 2-5 years of equivalent education and work experience
+ Solid understanding of a variety of software applications
+ Ability to lift a minimum of 40 lbs (position may involve pushing, pulling, stooping, bending, and lifting)
+ Flexibility for working hours, including on-call rotation some nights and weekends
+ Ability to work independently from home office
+ Detail-oriented with ability to multi-task
+ Critical thinking and problem-solving skills
+ Knowledge of BD Dispensing products
Preferred
+ Bachelor's degree
+ Expertise in HIS/PIS systems and pharmacy workflow
+ Certified Pharmacy Technician certification
+ Knowledge of established BD Dispensing product implementation methodologies and tools or equivalent industry standards
Work Environment
+ This is primarily a hybrid position, with high preference for candidates in the Greater Denver Metropolitan area.
+ In-office attendance required as determined by the leadership team
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit? Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
**Primary Work Location**
USA CA - San Diego Bldg A&B
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$33.80 - $55.70 USD Hourly
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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