149 Customer Support jobs in Austin

• Operate the TMS machine like a boss, following clinical protocols.
• Chat with patients, keep their spirits up.
• Stay sharp and professional in our upscale office.
• Learn how to engage them in activities that heal their brain.
• Team up with our squad to make sure patients are thriving.

• 2+ years in a legit customer service environment. (Full time experience is required)
• Mad interpersonal skills-warm, calm, and always professional.
• Gotta stay steady and focused, even on tough days.
• 100% committed to patient privacy and keeping things confidential.
• No political activism or anything that could mess with our neutral patient vibe.
• Ready to ace a background check and bring strong references.

• Come embrace the vibes of a cutting-edge office with a tight-knit team.
• Grow your skills in a place that's all about excellence.
• Help patients see real progress with game-changing treatment.

• Provide primary customer support via multiple channels, including phone, email, and live chat, addressing inquiries and resolving issues promptly and professionally.
• Troubleshoot technical problems, guide customers through solutions, and escalate complex issues to senior support or engineering teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features, functionalities, and best practices to maximize their experience and foster product adoption.
• Collaborate with internal teams to identify recurring issues, provide customer feedback, and contribute to product improvement initiatives.
• Maintain a high level of customer satisfaction by delivering empathetic, efficient, and personalized support.
• Stay updated on new product releases, features, and support policies to provide accurate and relevant information.
• Contribute to the development and improvement of knowledge base articles and FAQ resources for customer self-service.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Participate in ongoing training and professional development to enhance product knowledge and support skills.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 2 years of experience in a customer service or helpdesk role, preferably in a technology or software environment.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy, patience, and a genuine desire to help customers.
• Basic understanding of software applications and web technologies.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues or service-related problems.
• Provide accurate information about products, services, and policies.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on self-service options and troubleshooting steps.
• Identify opportunities to improve the customer experience and contribute to process enhancements.
• Collaborate with internal teams to ensure seamless service delivery.
• Follow up with customers to ensure satisfaction and resolution of their issues.
• Handle customer complaints with patience and empathy.

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 1-3 years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Technical aptitude and ability to learn new systems quickly.
• Flexibility to work various shifts, including some evenings or weekends, if required in Austin, Texas, US .

CLAIMS CUSTOMER SUPPORT REPRESENTATIVE
HYBRID WORK ENVIRONMENT
$19.25 - $9.75 (BL) PER HOUR!
FREE LUNCHES AND GREAT BENEFITS!

SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Claims Customer Support Representative!

Combine your administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives.

In this role you will be processing and adjudicating automotive related claims in a professional environment.

Starting pay: 19.25-19.75 per hour

Hours:
Training On-Site--- Monday to Friday 8:00am to 4:30pm (5-6 weeks)

Remote/Hybrid 3 days in Office

After training: 40 hour schedule plus occasional OT

Monday to Friday 10:30am to 7:00PM and every other Saturday (8am-3pm)

Skills needed:

• 2-3 years high volume inbound call experience
• Ability to multitask and attention to detail.
• Microsoft office skills, Word, Excel and Outlook
• Technically savvy to pick up on new software and interoffice chat forums.
• Claims processing experience a plus! (NO CLAIMS EXPERIENCE NEEDED)

Why work here:

• Amazing leadership team!
• Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer.
• FREE LUNCHES! Fully equipped breakroom with beverages, breakfast, lunch and dinner options available to all employees
• Friendly and fun environment with excellent employee cultur
• MAJOR GROWTH potential here

Apply today for immediate consideration!