278 Customer Support jobs in Austin

Our client, a dynamic technology company in Austin, Texas, US , is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is essential in providing exceptional assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. The ideal candidate will possess outstanding communication skills, both written and verbal, with the ability to effectively troubleshoot and resolve customer inquiries across multiple channels, including phone, email, and live chat. Responsibilities include understanding customer needs, providing accurate product information, guiding users through technical issues, and escalating complex problems when necessary. You will maintain detailed records of customer interactions and feedback, contributing to continuous improvement of our support processes and product offerings. A strong understanding of our client's technology solutions and a passion for helping others are crucial. The ability to multitask, manage time effectively, and remain patient and professional under pressure is key. You will be part of a collaborative team environment, working closely with other support specialists, and technical teams to ensure swift and effective resolutions. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer service that builds loyalty and satisfaction. Our client offers a supportive work environment, opportunities for professional development, and the chance to be part of a forward-thinking company.

Our client is seeking an experienced and empathetic Customer Support Lead to guide their dedicated support team in Austin, Texas, US . This pivotal role involves ensuring exceptional customer service delivery, managing team performance, and driving continuous improvement in support operations. The ideal candidate will have a proven ability to lead, train, and motivate a customer-facing team, combined with a deep understanding of customer service best practices and support technologies. Responsibilities include leading, coaching, and mentoring a team of customer support representatives; monitoring customer interactions and providing feedback to ensure high-quality service; managing support ticket queues and ensuring timely resolution of customer inquiries and issues; developing and implementing support strategies and processes to enhance customer satisfaction and efficiency; identifying recurring customer issues and collaborating with other departments to implement solutions; training new team members and conducting ongoing professional development for the existing team; maintaining up-to-date knowledge of company products/services and support tools; analyzing support metrics and reporting on team performance to management; escalating complex customer issues as needed and ensuring appropriate resolution; acting as a point of escalation for critical customer concerns. Qualifications include a High School Diploma or GED; a Bachelor's degree in Business Administration, Communications, or a related field is preferred; a minimum of 4 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role; proven experience with helpdesk software and CRM systems; excellent communication, interpersonal, and conflict-resolution skills; strong problem-solving and decision-making abilities; ability to train and motivate a team effectively; experience in performance management and coaching; a customer-centric mindset and a passion for delivering outstanding service. This is a challenging and rewarding opportunity to enhance the customer experience.

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You’ll provide timely and clear support to make sure customers have a positive travel experience, all from the comfort of home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
+ **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

**Who We Are:**
We're a high-growth software company with a **big mission** : empowering K-12 district teams to do more with less. 
At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.   
Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. 
**LINQ's Values:**
- Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
- Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
- Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
- Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
**About The Team:**
LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We're not just here to answer questions, we're here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.
**About The Role:**
This position will be responsible for providing technical support to the full product suite for Alio/LINQ ERP. This position reports to the Alio/LINQ ERP Manager of Client Support. This position is a key member of our customer support team providing professional support to Alio/LINQ ERP customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.
**What** **You'll** **Be Doing:**
Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
Problem Solving: Act as a consultant on all Alio/LINQ ERP software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce
Training Documents: Contribute to creating training documentation for customers and internal use.
Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
Self-Development: Maintain and increase comprehensive working knowledge of all Alio/LINQ ERP product lines through utilizing available training resources.
**What We Are Looking For:**
+ Discretion and independent judgement skills required
+ Excellent verbal and written communication skills
+ Excellent organizational skills and high attention to detail
+ Solid background working with computers and Microsoft Product Suites
+ Software support or technical support experience (SaaS environment)
+ Friendly and professional demeanor with team experience
+ Passion for effective problem-solving and/or experience in a customer support/service role
+ Patience and emotional intelligence in high stress environments
+ Commitment to adhere to schedules and deadlines
+ Bachelor's degree or equivalent experience in a related field
**The Tech:**
+ Salesforce
+ Microsoft Suite
+ Zoom
**Travel Requirements:**
+ Limited travel may be necessary in high demand seasons. Valid Driver's License required.
**Why You'll Love Working With Us**
**Flex Your Workspace:** Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week!
**Planning Your Future:** Our 401(k) plan comes with a 4% employer match on _total_ earnings (not _just_ your base salary).
**Performance Pays Off:** Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.
**Vacation** **_Your_** **Way:** Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
**Paid Parental Leave:** Take the time you need to welcome your new addition - We've got you covered!
**Ten Paid Corporate Holidays:** Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
️ **Giving Back:** Feel good while doing good - 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
**Benefits That Have Your Back (And Teeth, Too!):** Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ. Dental perks that even cover braces for the kiddos.
**Wellness Perks:** Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
**Grow With Us:** Invest in yourself with professional development opportunities to keep leveling up your skills.
**Rewards For Referrals:** Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
**EOE Statement/Accommodation Notice:**
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.