293 Customer Support jobs in Rogers
Lowe's - Cashier/Customer Service Associate
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Customer Support Representative (Call Center)
Posted 17 days ago
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Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
- Answer incoming calls and emails from customers, financial institutions, and legal professionals.
- Advise customers on U.S. Treasury financial products, regulations, and forms.
- Support account setup and navigation for U.S. Treasury websites and applications
- Aim to exceed established metrics for accuracy, timeliness, and completeness
- Provide prompt, efficient, detailed, customer-oriented service
- Act as an advocate for our customer; reporting and/or acting on areas for improvement
- Establish and maintain accurate records and documentation
- Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
- Associates degree in business or an equivalent combination of education and experience.
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
- Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training, and conferences
- And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.
Full Time / Part Time Full time
Regular / Temporary Regular
Job Exempt (Yes / No) No
Job Category Customer Service
Work Shift First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Customer Service Support Specialist- onsite
Posted 2 days ago
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Summary: The Customer Service Support Specialist position serves as the first technical point of contact for DRC Clients. This position is responsible for providing professional, high-level Customer Service by delivering technical information/instruction and resolving issues related to test administration, reports, client-specific testing policy, personal computers, and networks as they relate to DRC’s applications. This position serves as a positive influence in a rapidly changing environment. Essential Position Responsibilities:
● Receive, respond to, and resolve inbound Client contacts on DRC products, including NON-Technical issues as needed ● Manage unresolved incidents utilizing appropriate resources within required timelines ● Performs and maintains acceptable performance levels as measured against the following metrics:
client hold time, call lengths, call volumes, call quality, and overall customer satisfaction ● Required to achieve several certifications throughout training and contract duration ● Coordinate internal resources as necessary to ensure effective resolution ● Document and communicate to appropriate resources any recurring/critical client issue received ● Write, edit, and proof project documentation, email, and Knowledge articles ● Knowledgeable about assigned Clients, service offerings, policies/standards, and processes
Preferred Qualifications: ● High School Diploma/GED equivalent; Associate degree preferred ● 1-3 years of technical support experience in a non-scripted inbound Customer Contact Center ● Exceptional verbal and written communication skills ● Strong problem-solving and analytical skills ● Strong time management skills ● Demonstrated interpersonal and teamwork skills ● Proven technical skills with a strong familiarity with Microsoft Office Suite
Essential Job Requirements: ● Report to work promptly when scheduled and adhere to DRC temporary agent conduct and behavior expectations ● Be able to work under supervision and incorporate feedback to improve performance ● Relate effectively and work respectfully with diverse work groups ● Ability to consistently perform well during times of increased workload ● Manage multiple job functions simultaneously ● Other duties as needed Physical Requirements:
● Ability to sit and/or stand for up to 8-hour periods of time ● Ability to look at a computer monitor, and utilize a keyboard and/or mouse for up to 8 hours per day ● Ability to lift up to 15 pounds as necessary
The Employer retains the right to change or assign other duties to this position.
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