328 Customer Support jobs in Rogers
Lowe's - Cashier/Customer Service Associate
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Customer Support Representative (Call Center)
Posted 18 days ago
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Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
- Answer incoming calls and emails from customers, financial institutions, and legal professionals.
- Advise customers on U.S. Treasury financial products, regulations, and forms.
- Support account setup and navigation for U.S. Treasury websites and applications
- Aim to exceed established metrics for accuracy, timeliness, and completeness
- Provide prompt, efficient, detailed, customer-oriented service
- Act as an advocate for our customer; reporting and/or acting on areas for improvement
- Establish and maintain accurate records and documentation
- Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
- Associates degree in business or an equivalent combination of education and experience.
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
- Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training, and conferences
- And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.
Full Time / Part Time Full time
Regular / Temporary Regular
Job Exempt (Yes / No) No
Job Category Customer Service
Work Shift First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Technical Support Specialist
Posted 4 days ago
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Securitas Technology, a part of Securitas, is a world-leading provider of integrated security solutions dedicated to enhancing safety and security for businesses of all kinds. With a team of more than 13,000 professionals across 40 countries, we strive every day to ensure a secure environment for our clients while delivering an unparalleled client experience. Our mission is powered by our people, expertise, and technology in health, safety, and security services.
POSITION SUMMARY:
As a Technical Support Specialist, you will play a vital role in overseeing and processing new alarm installations using various software systems. Your main responsibilities include providing expert technical support to field technicians and clients by diagnosing programming issues and analyzing incoming data. The ability to prioritize tasks and manage multiple responsibilities is essential in this role.
ESSENTIAL FUNCTIONS:
Support field technicians in installing alarm systems by programming various alarm panels.
Conduct system tests alongside technicians and clients.
Verify alarm programming to ensure accurate responses and essential operation of alarm functions.
Test equipment with clients or Securitas field associates to confirm proper operation.
Utilize multiple software applications to manage essential data uploads and downloads for alarm program boards.
Edit and maintain video router information accurately.
Document zone descriptions and instructions into the MAS system after onsite testing.
Handle incoming customer calls to activate pending install accounts and confirm dispatch instructions.
Manage cellular account information and coordinate service calls to field technicians as needed.
Follow up on long-standing pending installation accounts by consulting with sales representatives, clients, and field technicians.
Process remote programming requests for alarm panels and communicate costs for customer options.
Assist customers with arming, disarming, and pin number changes via phone.
Troubleshoot programming issues for field technicians and clients, including report functionalities.
Handle confidential documentation and electronic correspondence responsibly.
ADDITIONAL RESPONSIBILITIES:
Input and process contracts within the MAS system following the C.A.R.E team’s operations.
Organize files electronically in the new file retention system.
Respond to alarm signals from various systems, ensuring accurate documentation and response for historical records, including dispatching necessary services.
Perform after-hours database functions as necessary.
Contribute to additional projects and monitor internal systems to ensure responsiveness to alarm activities.
Uphold UL & ULC requirements for security facilities.
Maintain organized records related to customer accounts and correspondence for compliance.
Participate in team meetings, providing constructive feedback to management.
Exhibit a positive, professional attitude and foster teamwork among associates.
Assist in other operational functions as required to ensure the organization runs smoothly.
Our ideal candidate will have:
A high school diploma or equivalent; an associate's degree is preferred.
3-5 years of relevant work experience.
Strong skills in process documentation, project management, and task prioritization.
Familiarity with various software systems including MAS, Bosch RPS, Honeywell COMPASS, and others.
Outstanding customer communication abilities.
Securitas offers a comprehensive benefits package including:
Opportunities for annual merit pay increases.
Paid company training programs.
Medical, Dental, Vision, and Life Insurance coverage.
Company-paid short and long-term disability.
401K plan with a 60% match up to 6% of salary.
Paid vacation, holidays, and sick time.
Educational assistance programs.
Exceptional growth opportunities.
A wide range of employee discounts on travel, equipment, and more!
We are proud to be an equal opportunity employer committed to fostering a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are exemplified by our employees every day as they serve our customers and the communities we protect.
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