335 Customer Svc Dept Leader jobs in Whitefish Bay

Job Title: Customer Service Manager
Location: Milwaukee, WI
Employment Type: Direct Hire
Schedule: Onsite
Salary: $65,000-$70,000
Oversee the operations of the PBV Housing Specialists and Customer Service Representatives. Monitors PBV Housing Specialist's performance, productivity levels and quality of work output. Coaches PBV Housing Specialist and Customer Service Representatives to deliver exceptional customer service. The PBV/Customer Service Manager is challenged to build a strong team and shape staff behaviors to accomplish the desired results. This individual plays a collaborative role in growing and implementing standards and processes. Assign caseload/tasks to staff for processing and establishing performance expectations, setting deadlines for work completion. This position requires strong time-management skills, attention to detail, recordkeeping, excellent communication, and leadership skills.
ESSENTIAL DUTIES
+ Monitors and reviews the operations of the program to ensure adherence to objectives and compliance with rules and regulations, including assisting in the review of current participant records and statistical reports including the coordination of annual and interim recertifications, requests for moves/transfers with continued occupancy, Housing Assistance Payment Contract/Lease executions, contract enforcement for HCV program participants/landlords.
+ Maintain, monitor, update, and develop policies, procedures, and forms for PBV housing as needed.
+ Key point of contact for training new staff, or staff who need assistance in a particular area of their position. Present updates to management in written format on the progress of employees who have been trained with further recommendations if necessary.
+ Assistance with developing HCV and Customer Service training content/materials and facilitate staff training.
+ Monitor, assess and make recommendations for HCV program customer service delivery.
+ Utilizes automated system monitoring and reporting tools to track productivity levels.
+ Prepares monthly/weekly reports on all HCV program processing elements.
+ Conduct briefings with tenants to explain HUD guidelines.
+ Handles client inquiries and escalations.
+ Report any unsatisfactory performance of monitored caseloads and propose corrective measures and performance improvement plans.
+ Capable of recognizing staff's deficiencies and taking disciplinary action when warranted.
+ Hold weekly meetings with staff to discuss policy and procedure changes, issues, or concerns.
+ Meet with Program Operations Manager weekly to review/discuss changes or suggestions for changes for the improvement to program operation.
+ Monitors completion of QC corrections. Assist with conducting QC file reviews.
+ Consult and assist Housing Specialist on problem solving, difficult calculations, conflict resolution and casework management.
+ Analyze, reconcile, and maintain monthly reports.
+ Perform annual evaluations for assigned staff.
+ Handle special projects as needed.
+ Additional duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
+ Knowledge of the federal Housing Choice Voucher Program (HCV), including Project Based Voucher (PBV) and HQS requirements.
+ Knowledge of the rules and guidelines issued by federal and state agencies concerning the management of property (i.e., Landlord Tenant Laws, City codes, etc.)
+ Ability to explain program requirements for annual and interim recertification, information verification, moves, and rent adjustments to HCV participants and property owners.
+ Ability to maintain information on ongoing functions and report to HCV Deputy Director on a weekly/monthly basis.
+ Ability to effectively perform with constant interruptions.
+ Ability to effectively communicate verbally, individually and in groups, with external contacts, tenants and property owners.
+ Ability to effectively write procedural guides, letters, maintain documentation and complete required forms.
+ Ability to work with confidential situations with professionalism.
+ Strong people skills for building relationships with colleagues at all levels.
+ Exercise sound and ethical judgment when acting on behalf of the organization.
+ Ability to plan and prioritize your work and the work of others.
+ Ability to take initiative and be resourceful.
+ Support and encourage staff accomplishments for upward mobility
+ Ability to analyze data and present recommendations
+ Must possess excellent organizational and time management skills.
+ Must be able to use general applications including Microsoft Office products.
PARTNERSHIP DEVELOPMENT QUALITIES
+ Demonstrates inclusiveness - Fosters respect for all individuals and points of view. Shows a personal commitment to create a hospitable and welcoming environment
+ Demonstrates adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Additionally, modifies one's preferred way of doing things based on newly acquired information
+ Demonstrates Self Development - takes personal responsibility for one's own learning and development through a process of assessment, reflection, and taking action
+ Demonstrates effective communication skills- Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
+ Demonstrates teamwork - individual interests are subordinated to group unity and efficiency; coordinated effort. Effectively adapts to changing priorities, situations, and demands
+ Demonstrates service-mindedness - Priority is focused on service delivery through establishing and maintaining positive relationships with internal and external colleagues and customers. Includes, but not limited to, being approachable/accessible to others
+ Demonstrates Stewardship - is responsible for taking good care of resources entrusted to one, which includes company time and property, work accountability and ethical judgment
+ Demonstrates motivation - initiation, direction, intensity and persistence of behavior in innovation, creativity, taking action, and problem-solving
TRAINING
+ HCV Occupancy and Rent Calculation Certification within 6 months of employment.
+ Attend and participate in seminars, webinars, workshops and/or training as required.
QUALIFICATIONS / EXPERIENCE
+ Bachelor's degree is preferred in business, social work, or public administration.
+ 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low-income families.
+ Must possess 3-5 years of client service experience.
+ Previous experience as a supervisor or in a leadership role, desired.
+ A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.
+ Experience working in a high-volume call and production environment with high performance guidelines and stringent deadlines.
+ Knowledge of public sector housing authority programs and systems is a plus.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
Ref: #562-Joule Staffing - Edison
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
6700 W. State St. - Wauwatosa, Wisconsin 53213
**Job Description:**
**Position Summary:**
This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.
**Here's** **what** **you'll** **do:**
+ Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
+ Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
+ Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
+ Maintain familiarity with all products carried in the department as well as throughout the store.
+ Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
+ Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
+ Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
+ Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
+ Implement Our Winning Recipe and model our core values and competencies.
+ Be responsible for department management including staffing, training, performance management, and career development of associates.
+ Develop and monitor department goals.
+ Develop and monitor department forecasts, as required.
+ Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.
+ Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.
+ Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
+ Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
+ Develop and implement a plan that results in meeting company goals and key performance indicators.
+ Additional responsibilities may be assigned as needed.
**Here's** **what** **you'll** **need:**
+ High School Graduate (Required) or Equivalent (GED).
+ Two years of retail experience preferred.
+ One-year supervisory experience preferred.
+ Strong written and verbal communication, and bookkeeping skills.
+ Good organization, prioritization, decision-making, problem solving and conflict management skills.
+ Strong leadership abilities with capability to work in a hands-on environment.
+ Good strategic planning and business acumen skills.
+ Good knowledge of retail store operations; knowledge of retail management systems.
+ Proficient in Word, Excel and PowerPoint.
+ Depending on company location, ability to communicate in Spanish is highly desirable.
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0132
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $15.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

Job Description:

A Customer Service and Helpdesk – Call Center Representative serves as the first line of support for customers, providing assistance with inquiries, service requests, technical issues, and account-related concerns. This role is responsible for delivering high-quality customer service through inbound and outbound calls, as well as emails or live chats, in a fast-paced call center environment.

The representative will troubleshoot basic technical issues, guide customers through solutions, and escalate more complex problems to the appropriate support teams. Strong communication, patience, and problem-solving skills are essential, along with the ability to manage multiple tasks while maintaining a customer-focused mindset.

Responsibilities:

1. Answer incoming customer calls and respond to service and support requests
2. Troubleshoot basic technical or service-related issues and provide step-by-step guidance
3. Record all customer interactions in the helpdesk or CRM system accurately and promptly
4. Escalate unresolved or complex issues to Tier 2 support or technical teams
5. Provide account information, resolve billing issues, and explain service features
6. Follow call scripts and company procedures while maintaining professionalism
7. Assist with password resets, software navigation, and device setup (if applicable)
8. Meet or exceed key performance indicators (KPIs) like call resolution time and customer satisfaction
9. Participate in ongoing training to stay updated on product and system changes
10. Ensure customer data is handled in compliance with privacy and security regulations