Collections Representative - Remote in Mainland USA

Phoenix, Arizona UnitedHealth Group

Job Viewed

Tap Again To Close

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.
We offer 8 weeks of on-the-job training. The hours of training will be aligned with your schedule.
If you are located within Mainland USA, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities:**
+ Perform research on assigned payer guidelines when processing appeals, corrected claims or denial reasons
+ Stay up to date on all payer requirements and changes
+ Comply with departmental Business Rules and Standard Operating Procedures
+ Focus efforts on decreasing the Accounts Receivable, increasing cash, and / or reducing bad debt
+ Interpret explanation of benefits for appropriate follow up action
+ Utilize automation tools to verify eligibility, claim status and / or to obtain better billing information
+ Create work list through database and manipulate data to analyze for trends and resolve claims for adjudication
+ Review and research denied claims by navigating multiple computer systems and platforms, in order to accurately capture data / information for processing
+ Communicate and collaborate with members or providers to evaluate claims errors / issues, using clear, simple language to ensure understanding
+ Work on various other projects as assigned/needed
+ Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age or older
+ 2+ years of medical collections and / OR medical billing experience
+ 1+ years of experience working with insurance companies on denied healthcare claims
+ Experience correcting and appealing medical claims
+ Computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
+ Experience with Microsoft Excel (data entry, sorting/filtering)
+ Experience with Microsoft Word (creating and editing documents)
+ Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime
**Preferred Qualification:**
+ 1+ years of hospital medical collections experience
+ Knowledge of full version Adobe (creating and editing documents)
**Telecommuting Requirements:**
+ Reside within Mainland USA
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Apply Now

Job No Longer Available

This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.

However, we have similar jobs available for you below.

Collections Specialist

85003 Phoenix, Arizona CRS Temporary Housing

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Details

Job Location
Corporate Headquarters - Phoenix, AZ

Remote Type
Hybrid

Position Type
Full Time

Salary Range
$20.00 - $22.00 Hourly

Job Category
Admin - Clerical

Description

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and policyholders, we provide a variety of solutions to make this difficult time easier. We are currently seeking a candidate for the position of Collections Specialist.
Our office is located in North Phoenix, AZ. New employees will complete initial training in office. Following completion of training, thisis a hybrid role, and employees will be required to come to the office periodically for training and or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
This position is responsible for contacting customers and providing information regarding past-due balances. The Collections Specialist will request payments from customers and clients in a the most cooperative way to represent the company in a professional manner.
Duties/Responsibilities:
  • Research and pursuit of all past receivables that are 1 day past due or older.
  • Research and share information regarding any customer balance inquiry.
  • Research and pursuit of any policyholder receivables as needed.
  • Past due account reporting.
  • Research and documentation of problematic past due accounts to determine balance due or cause of issue.
  • Input and maintain accurate records and customer details in the company's claim tracking system.
  • Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.
  • Performs other duties as necessary or assigned.
Qualifications
  • Minimum 1 year Collections experience preferred.
  • 2 years' customer service experience required.
  • Stable work history with excellent attendance
  • High School Diploma or equivalent required, college coursework preferred.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Strong problem-solving skills with a proactive and innovative focus.
  • Must demonstrate accuracy, attention to detail, and excellent organization skills.
  • Strong ability to multitask. Sense of urgency and deadline oriented.
  • Intermediate competency in math.
  • Ability to demonstrate compassion and handle sensitive information.
View Now

Collections Specialist

85003 Phoenix, Arizona CRS Temporary Housing

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Job Details

Job Location
Corporate Headquarters - Phoenix, AZ

Remote Type
Hybrid

Position Type
Full Time

Salary Range
$20.00 - $22.00 Hourly

Job Category
Admin - Clerical

Description

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and policyholders, we provide a variety of solutions to make this difficult time easier. We are currently seeking a candidate for the position of Collections Specialist.
Our office is located in North Phoenix, AZ. New employees will complete initial training in office. Following completion of training, thisis a hybrid role, and employees will be required to come to the office periodically for training and or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
This position is responsible for contacting customers and providing information regarding past-due balances. The Collections Specialist will request payments from customers and clients in a the most cooperative way to represent the company in a professional manner.
Duties/Responsibilities:
  • Research and pursuit of all past receivables that are 1 day past due or older.
  • Research and share information regarding any customer balance inquiry.
  • Research and pursuit of any policyholder receivables as needed.
  • Past due account reporting.
  • Research and documentation of problematic past due accounts to determine balance due or cause of issue.
  • Input and maintain accurate records and customer details in the company's claim tracking system.
  • Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.
  • Performs other duties as necessary or assigned.
Qualifications
  • Minimum 1 year Collections experience preferred.
  • 2 years' customer service experience required.
  • Stable work history with excellent attendance
  • High School Diploma or equivalent required, college coursework preferred.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Strong problem-solving skills with a proactive and innovative focus.
  • Must demonstrate accuracy, attention to detail, and excellent organization skills.
  • Strong ability to multitask. Sense of urgency and deadline oriented.
  • Intermediate competency in math.
  • Ability to demonstrate compassion and handle sensitive information.
View Now

Collections Specialist

85285 Tempe, Arizona Ask Staffing

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Collections/Customer Solutions Specialist

Location: Tempe, AZ 85281

Duration: 12 Months Contract

Pay Rate: $19.00/hr.

Job Description:

Shift: Monday-Thursday: (Early Shift) 8 am - 5 pm (Late Shift) 11 am - 8 pm; Friday: 7 am - 4 pm; Saturday: 6 am - 11 am
  • Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
  • Place or receive calls in priority order as established by management.
  • Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.
  • Determine the cause of delinquency and the best course of action to assist the delinquent customer.
  • Order an updated credit bureau report or initiate the skip-tracing process in accordance with established standards.
  • Review files from Loan Services in accordance with established standards, if applicable.
  • Initiate deferrals on accounts based on written policy guidelines.
  • Process customer's payments through the electronic draft, if applicable.
Benefits:
  • Weekly pay starting at $19/hr.and increases once you convert FT.
  • Possibility of Hybrid after 1 month of onsite training
  • Competitive benefits with options such as medical, dental, vision etc.
  • Referral bonus
  • Over Time availability.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
View Now

Collections Specialist

85282 Tempe, Arizona Adecco US, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

**Position Title:** Collections Specialist
**Location:** On-site | Tempe, AZ 85281
**Schedule:** Must be available Monday - Sunday, 8:00 AM - 8:00 PM.
**Compensation:** $19.00/hour (increases to $2.00/hour upon permanent hire)
**Overtime:** Available, as needed
**Position Overview:**
We are seeking a detail-oriented and professional **Collections Specialist** to join our on-site team in Tempe, Arizona. This role is responsible for the timely and effective collection of delinquent accounts while adhering to standardized collection procedures and ensuring a high level of customer service. The ideal candidate will be highly motivated, possess strong communication skills, and demonstrate sound judgment in resolving past-due accounts.
**Key Responsibilities:**
+ Achieve performance expectations for assigned accounts, including daily call minimums, contact ratios, and payment arrangements.
+ Make outbound and receive inbound calls based on prioritized account queues.
+ Professionally and accurately negotiate payment arrangements based on the client's ability and willingness to pay.
+ Identify and assess the root cause of delinquency and determine the most appropriate resolution.
+ Maintain accurate documentation of all collection activity in accordance with company procedures.
+ Communicate updates on delinquent accounts to branch lenders or other departments, when applicable.
+ Initiate credit bureau reports and skip tracing efforts in line with company protocols.
+ Review and manage account files, including initiating deferral processes as per policy guidelines.
+ Maintain regular communication with the collections supervisor regarding problem accounts.
+ Ensure all assigned accounts are worked thoroughly and in compliance with standardized procedures.
+ Send appropriate written correspondence to debtors.
+ Process electronic payments and account maintenance transactions according to company policies.
**Qualifications:**
+ High school diploma or equivalent required.
+ Previous experience in collections, customer service, or sales strongly preferred.
+ Strong verbal and written communication skills.
+ Demonstrated ability to make sound decisions and solve problems effectively.
+ Excellent time management and organizational skills.
+ Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.
+ Ability to work both independently and collaboratively in a team environment.
+ Flexibility to work varying shifts, including evenings and weekends, as well as overtime when required.
**Pay Details:** 19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
View Now

Collections Specialist

85258 Scottsdale, Arizona Robert Half

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Description We are looking for a skilled Collections Specialist to join our team in Scottsdale, Arizona. In this role, you will play a key part in managing accounts receivable, assessing credit risks, and ensuring the timely collection of outstanding balances. This is a Contract-to-Permanent position, offering an excellent opportunity for growth within a dynamic work environment.
Responsibilities:
- Monitor and analyze customer accounts receivable balances and aging reports to promptly address delinquent accounts.
- Develop and refine credit policies and procedures to align with organizational goals and industry standards.
- Assess and determine appropriate credit limits for customers based on risk evaluations.
- Analyze payment trends and behaviors to identify risks and opportunities for process improvements.
- Collaborate with customer service teams to resolve disputes and address billing discrepancies efficiently.
- Prepare detailed reports on credit and collections performance, providing actionable insights to senior management.
- Stay informed about regulatory changes and industry trends related to credit management and collections practices.
- Negotiate payment terms with customers to facilitate successful collections and maintain positive relationships.
- Implement strategies to mitigate credit risks and optimize collections processes. Requirements - A minimum of five years of experience in collections or a related field.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent communication and negotiation skills to effectively interact with customers and internal teams.
- Proficiency in credit management software, billing systems, and Microsoft Office Suite.
- Comprehensive knowledge of regulations and compliance requirements related to credit and collections.
- Ability to perform in a fast-paced environment while meeting deadlines and adapting to change.
- Experience with commercial and consumer collections processes.
- Understanding of credit assessment and risk management techniques.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now

Collections Specialist

85282 Tempe, Arizona OneMain Financial

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
**In the Role:**
+ Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
+ Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
+ Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
+ Maintain and note all appropriate information and documentation on customer and account status
+ Collaborate both in person and virtually, using available technology to connect with other internal teams
**Requirements**
+ High School Diploma or GED
+ Proficiency in utilizing multiple tools/systems simultaneously
+ Skilled at achieving and exceeding goals
**Preferred**
+ Experience working in customer service, collections or call center environments
+ Bilingual: Spanish
**Work Schedule:**
Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation _,_ which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
**Training Schedule:**
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
**Location:**
On-site - Hybrid scheduling available after 90 days in the role, availability is based upon individual performance.
**Who we Are**
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
+ Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
+ Up to 4% matching 401(k)
+ Employee Stock Purchase Plan (10% share discount)
+ Tuition reimbursement
+ Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
+ Paid sick leave as determined by state or local ordinance, prorated based on start date
+ Paid holidays (7 days per year, based on start date)
+ Paid volunteer time (3 days per year, prorated based on start date)
**Key Word Tags**
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
View Now

Collections Specialist

85282 Tempe, Arizona Adecco US, Inc.

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Onsite - Tempe, AZ 85281**
**Shift** : Monday-Sunday, 8:00 AM - 9:00 PM (Must be flexible)
**Pay Rate** : $19.00/hour
**Collections Specialist - Temp to Hire**
We are seeking a **dedicated and experienced Collections Specialist** to join our team in Tempe, AZ. The ideal candidate **must have previous collections experience** and a strong ability to manage high-volume delinquent accounts with professionalism and consistency. **Candidates without collections experience will not be considered** unless bilingual with strong call center background.
**Primary Purpose:**
To collect delinquent accounts in a timely, organized, and professional manner in alignment with all standardized procedures. This role requires direct communication with customers and internal teams to resolve accounts and prevent repossession, foreclosure, or charge-off.
**Key Responsibilities:**
+ Proactively manage assigned accounts and meet daily, weekly, and monthly performance goals (e.g., call volume, contact percentage, payment promises).
+ Initiate or respond to calls in priority order, negotiating repayment terms based on client's ability and willingness to pay.
+ Accurately determine the root cause of delinquency and provide effective solutions.
+ Record all interactions and actions in the system per standardized protocols (e.g., action codes, notes, skip tracing).
+ Escalate problematic accounts to the supervisor when necessary and maintain consistent communication.
+ Request updated credit reports or initiate skip tracing as needed.
+ Review and process deferrals and account maintenance transactions per company guidelines.
+ Send appropriate letters and follow up on promises to pay.
+ Process customer payments electronically when applicable.
**Required Qualifications:**
+ **Collections experience is required** _(unless bilingual with strong call center background)_
+ High school diploma or GED
+ Strong communication skills - both verbal and written
+ Proven ability to solve problems and make sound decisions
+ Strong organizational and time management skills
+ Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
+ Ability to thrive in a collaborative, team-focused environment
+ Flexibility to work extended hours or weekends, as needed
**Preferred Skills:**
+ Bilingual (English/Spanish) highly preferred
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
View Now
Be The First To Know

About the latest Debt collection Jobs in Phoenix !

Collections Specialist

85282 Tempe, Arizona Adecco US, Inc.

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a **Collections Specialist in Tempe, AZ!**
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
**For instant consideration for this role, click on Apply Now and upload resume!**
Our ideal candidate for this **Collections Specialist** must have/must be able to:
+ Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
+ Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
+ Determine cause of delinquency and best course of action to assist delinquent customer.
+ Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
+ Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
+ Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
+ Review files from Loan Services in accordance with established standards, if applicable.
+ Initiate deferrals on accounts based upon written policy guidelines.
+ Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
+ Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
+ Ensure that appropriate letters are sent to debtors.
+ Process customers payments through electronic draft, if applicable.
+ Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
+ High School Diploma or GED
Experience requirements for this **Collections Specialist** :
+ Collections experience required
+ Strong communication skills
+ Good decision-making and problem solving skills
+ Proficient with MS Office Suite
+ Ability to work as part of a team
+ Must have flexible schedule
+ Bilingual is a plus
Note:
**This role is On-Site;** thus, open to candidates near/in/around **Tempe, AZ!**
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a **Collections Specialist** in **Tempe, AZ** APPLY NOW for instant consideration!
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
View Now

Collections Specialist FT

85233 Gilbert, Arizona United Surgical Partners

Posted today

Job Viewed

Tap Again To Close

Job Description

Collections Specialist Full Time

USPI Center for Advanced Surgery is hiring a Collections Specialist Full Time!

Welcome to USPI Center for Advanced Surgery. USPI Center for Advanced Surgery is a fast-paced ASC environment committed to producing the highest quality work and experience for patients and their families.

Job Summary:

Under the direction of the Business Office Manager, the Collections Specialist is responsible for:

  • Follow up on delinquent surgery center claims (working an expected number of claims per day) - majority of claims will have been submitted to various insurance carriers electronically.

  • Knowledge of how to interpret a managed care contract, Medicare and Medicaid and Workers Compensation claims is a must. Tools will be given to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary.

  • Extensive contact with insurance carriers of all types, as well as communication with patients regarding out of pocket amounts is required.

  • Identification of accounts that have been either under or over paid, issuing credit balance information either to the insurance carrier or the patient.

  • All of these practices done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals.

  • The Collection Specialist must be a team player and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc.

  • Ability to manage accounts worked independently, and in a productive manner.

  • Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients.

  • Works well in stressful environment and in situations that demand patience.
    Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees.

  • Works under stress and in situations that demand patience and tact while providing impeccable service.

What We Offer

As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses. USPI offers the following benefits, subject to employment status:

  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave)
  • 401k retirement plan
  • Paid holidays
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance Program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

For more information about USPI, check out our website , Facebook , Twitter , or LinkedIn .

Required Skills

Qualifications

  • High School Diploma or equivalency.
  • 1-2 years of previous medical claims experience
  • Experience in government payer claim adjudication (Medicare, Medicaid, VA, Tricare) and commercial payers (BCBS, Aetna, Cigna, UHC, etc.)
  • Familiar with reading contracts and have the ability to apply those rules to an EOB and determine a follow up/resolution path.
  • Familiar with grievance and appeals process.
  • Ability to read an EOB
  • Strong interpersonal communication skills, verbal and in writing.
  • Must have experience with Windows applications and able to manage Excel spreadsheets (edit, sort, filter, etc.)
  • Medical terminology.
  • Comfortable utilizing critical thinking skills.
  • Prefer previous experience working with Advantx (Patient Accounting System).
  • Prefer previous experience with Electronic Health Record system, but will train.

Required Experience

Qualifications:
Qualifications

  • High School Diploma or equivalency.
  • 1-2 years of previous medical claims experience
  • Experience in government payer claim adjudication (Medicare, Medicaid, VA, Tricare) and commercial payers (BCBS, Aetna, Cigna, UHC, etc.)
  • Familiar with reading contracts and have the ability to apply those rules to an EOB and determine a follow up/resolution path.
  • Familiar with grievance and appeals process.
  • Ability to read an EOB
  • Strong interpersonal communication skills, verbal and in writing.
  • Must have experience with Windows applications and able to manage Excel spreadsheets (edit, sort, filter, etc.)
  • Medical terminology.
  • Comfortable utilizing critical thinking skills.
  • Prefer previous experience working with Advantx (Patient Accounting System).
  • Prefer previous experience with Electronic Health Record system, but will train.
View Now

Healthcare Collections Specialist

85003 Phoenix, Arizona Guardian Pharmacy

Posted today

Job Viewed

Tap Again To Close

Job Description

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Saliba's Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.

Why Saliba's Extended Care Pharmacy? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Details:

  • Schedule: Mon-Fri, 9:00 am - 5:30 pm
  • Pay $21.00 - $23.00
  • Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024
  • Background in Healthcare or Pharmacy preferred.

Assists in the billing, claims, collections, and accounts payable processes as assigned. Attributes Required:

  • Work Ethic/Integrity must possess intrinsic drive to excel coupled with values in line with company philosophy
  • Relational ability to build relationships with business unit management and become "trusted advisor"
  • Strategy and Planning ability to think ahead, plan and manage time efficiently
  • Problem Solving ability to analyze causes and solve problems at both a strategic and functional level
  • Team Oriented ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

  • Make collection calls for outstanding invoices
  • Assist in the production of the collection letters for review by Business Manager
  • Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
  • Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
  • Assist Business Manager with credit card payments, statement inquiries, audits, and collections
  • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
  • Other essential functions and duties may be assigned as needed

Education and/or Certifications:

  • High School Diploma or GED

Skills and Qualifications:

  • 1+ years of related experience (advanced degree may substitute for experience)
  • Advanced computer skills; pharmacy operations system experience preferred/required
  • Ability to work independently and deliver to deadlines
  • Ability to solve problems with minimal direction
  • Great attention to detail and accuracy
  • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
  • Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment:

Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

  • Competitive pay
  • 401(k) with up to 3.5% company match
  • Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
  • Wellness Incentive Program
  • Dental and Vision plans
  • Company-paid basic life, AD&D and long-term disability coverage
  • Optional employee, spouse, and child life/AD&D insurance
  • Optional accident, critical illness, and short-term disability coverage
  • Dependent Care Flexible Spending Accounts
  • Employee Assistance Program (EAP)
  • Paid holidays and sick days
  • Generous vacation benefits based on years of service

The Guardian Difference:

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.

View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Debt Collection Jobs View All Jobs in Phoenix