602 Delivery Service jobs in District Heights

**Overview**
GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
**Responsibilities**
The CSDM role's responsibilities include but are not limited to:
+ Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement
+ Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps.
+ Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary
+ Oversee a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. The liaisons are each responsible for their own customer base and form the Service Delivery Team to provide transparency and awareness of the Network Services activities.
+ Establish effective communication between stakeholders for current service delivery, service improvement opportunities, anticipated future needs based on current trends, and requirement refinement
+ Assist technical teams with customer business goals and objects understanding to improve customer satisfaction
+ Develop a deep understanding of projects to gain insights into the scope of service delivery
+ Take accountability for service delivery performance, meeting customer expectations, and driving future demand
+ Analyze third-party as well as internal processes, and creating strategies for service delivery optimization
+ Recommend methods of improvement to ensure on time for service delivery upgrades
**Qualifications**
+ Bachelor's with 8-12 years (or commensurate experience)
+ Experience overseeing a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties.
+ Experience planning, developing, and engaging in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement.
**Clearance Required:** Must be able to obtain and maintain NIH/CIT Public Trust
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $135,000.00 - USD $144,497.00 /Yr.
Submit a referral to this job ( _US-MD-Bethesda_
**ID** _2025-5787_
**Category** _IT Infrastructure & Network Engineering & Operations_
**Position Type** _Full-Time_

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
VP, Compensation Delivery & Operations
Job Description
The, VP, Compensation Delivery & Operations role will lead the successful delivery of our compensation programs, including, base pay, annual incentive plans, stock plan, annual sales incentive (sip) administration to ensure service excellence. This role is responsible for the overall administration and operations of compensation programs at Mastercard, working closely with the rewards design team, external vendors, and internal Shared Service Center and P&C technology stakeholders, to optimize processes, manage risk, and deliver an exceptional employee experience.
Responsibilities
Ensure successful delivery of compensation programs globally, managing annual cycles, (mid-year and year-end), including base salary management and variable pay plans (base salary planning, annual bonus plans, equity plan and executive rewards)
Ensure operational excellence and optimal employee experience by identifying friction points and improving processes, in partnership with vendors and internal stakeholders
Staying abreast of global regulatory requirements and policy changes in the equity space, assessing implications on delivery practices, recommending and applying changes as needed to ensure compliance
Responsible for optimization and effectiveness of compensation platforms including the Compensation Administration System and Market Pricing Database.
Responsible for annual sales incentive compensation (SIP) administration
Collaboration with Total Rewards partners and People Business Partners to support delivery needs, including data and reporting and issues management
Monitors performance and manages risk associated with vendors, and contributes to evaluation and selection of new vendors
Interfaces with GBSC to ensure effectiveness of inquiry management and manages governance around escalation processes
Measures the service levels provided to employees and managers and focuses continuous improvement efforts in partnership with Total Rewards leaders
Liaises with payroll team and finance to ensure smooth execution of programs through clear accountability, workflows, and auditing of processes
Executes operating reviews for compensation delivery team, takes leadership role in service delivery guild, and contributes to culture building across the people operations and insights team
Motivates and develops the compensation delivery team to ensure optimal productivity, engagement, and capability to drive the future of the function
Ensures knowledge transfer and insights across team, to reduce operational risk and promote career development opportunities within and across People & Capability
Qualifications and Experience
Leadership experience in implementation and administration of compensation programs at a large global company
Strong working knowledge of rewards platforms, vendors, and industry best practices
Proven ability to set and execute on a vision and lead a global team in an HR function
Track record of working cross-functionally and collaboratively at all levels
Risk management capabilities and audit experience desirable
Key Competencies
Compensation subject matter expert with deep understanding of compensation systems and technology
Agile and high degree of initiative; effectively handles multiple demands with speed and accuracy
Attention to detail, ability to juggle competing priorities during heavy compensation cycles/processes
Excellent project management skills and operational data-driven mindset
Able to quickly establish trust and credibility across working teams COE, TR Partners, Shared Services.
Inspirational and empathetic leader; manages and mentors' team to execute goals and objectives.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
**Pay Ranges**

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**Job Description**
The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV).
**Reporting Location:** Lanham, MD
**Pay:** $72,392 / year + customer tips
**Schedule:** Monday - Friday (Saturdays dependent on business needs)
**Start Time:** Between 6 am - 7 am until workload completed
**Benefits:** Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment.
**Skills Required:**
+ **Safety Focus**
Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation on a daily basis
Adhere to our safety policies which include the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status
+ **Service Orientation**
Be courteous, outgoing and always maintain a professional image
Meet each customer's individual preference by delivering the correct products to the right location during their scheduled day and timeframe
Maintain necessary delivery information on all accounts including cash and receipts
Find opportunities to maximize efficiencies and bring actionable solutions to leadership
Act as a team player by supporting the team with decisions and helping others when needed
Provide professional water dispenser cleaning services to customers while adhering to a strict quality process
+ **Selling Skills**
Adhere to pricing and promotion guidelines set forth by Primo Brands
Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
**Qualifications**
**Requirements/Qualifications**
+ Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
+ Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL
+ High School Diploma, GED or equivalent work experience
+ Service-oriented with strong face-to-face sales skills
+ Ability to work independently, efficiently, and in different types of weather
+ Ability to effectively interact with customers in a variety of settings
+ Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
+ Ability to climb in and out of a commercial vehicle on average 40-55 times per day
+ Ability to work an average 45-hour week or more, including variable start/end times
+ Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
+ You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands
+ You must possess a clean driving record, which means: in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
+ Must be 21 years of age or older (DOT requirement)
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at Primo Brands Human Resources ( )

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**Job Description**
The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV).
**Reporting Location:** Lorton, VA
**Pay:** $66,500 / year + customer tips
**Schedule:** Monday - Friday (Saturdays dependent on business needs)
**Start Time:** Between 6 am - 7 am until workload completed
**Benefits:** Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment.
**Skills Required:**
+ **Safety Focus**
Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation on a daily basis
Adhere to our safety policies which include the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status
+ **Service Orientation**
Be courteous, outgoing and always maintain a professional image
Meet each customer's individual preference by delivering the correct products to the right location during their scheduled day and timeframe
Maintain necessary delivery information on all accounts including cash and receipts
Find opportunities to maximize efficiencies and bring actionable solutions to leadership
Act as a team player by supporting the team with decisions and helping others when needed
Provide professional water dispenser cleaning services to customers while adhering to a strict quality process
+ **Selling Skills**
Adhere to pricing and promotion guidelines set forth by Primo Brands
Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
**Qualifications**
+ Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
+ Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL
+ High School Diploma, GED or equivalent work experience
+ Service-oriented with strong face-to-face sales skills
+ Ability to work independently, efficiently, and in different types of weather
+ Ability to effectively interact with customers in a variety of settings
+ Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
+ Ability to climb in and out of a commercial vehicle on average 40-55 times per day
+ Ability to work an average 45-hour week or more, including variable start/end times
+ Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
+ You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands
+ You must possess a clean driving record, which means: in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
+ Must be 21 years of age or older (DOT requirement)
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at Primo Brands Human Resources ( )

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Director of Service Delivery
**Job Description**
The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs. This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.
**Responsibilities**
+ Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime's overall corporate goals
+ Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team
+ Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes
+ Organize, plan and present new Member Operations services to clients and their members
+ Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved
+ Support clients by operating as the liaison for Member Operations Operational and Shared Services teams
+ Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients
+ Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.
+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required
+ 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery
+ 5 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Skilled in data analytics and interpretation to enable making and communicating recommendations
+ Creative problem solving and negotiating skills to drive decisions
+ Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position
+ Demonstrated ability to focus on customer service while providing for quality assurance in client solutions
+ Ability to openly, positively and clearly communicate with a variety of constituents
**Preferred Qualifications**
+ Integrated health system or health plan experience
+ Medicare Part D and B experience
+ Call center or call center operations experience
**Physical Demands**
+ Ability to travel up to 25% of the time
+ Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Director of Service Delivery
**Job Description**
The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs. This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.
**Responsibilities**
+ Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime's overall corporate goals
+ Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team
+ Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes
+ Organize, plan and present new Member Operations services to clients and their members
+ Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved
+ Support clients by operating as the liaison for Member Operations Operational and Shared Services teams
+ Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients
+ Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.
+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required
+ 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery
+ 5 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Skilled in data analytics and interpretation to enable making and communicating recommendations
+ Creative problem solving and negotiating skills to drive decisions
+ Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position
+ Demonstrated ability to focus on customer service while providing for quality assurance in client solutions
+ Ability to openly, positively and clearly communicate with a variety of constituents
**Preferred Qualifications**
+ Integrated health system or health plan experience
+ Medicare Part D and B experience
+ Call center or call center operations experience
**Physical Demands**
+ Ability to travel up to 25% of the time
+ Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

**Req ID:** 324265
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT Service Delivery Manager-- US Citizen to join our team in Arlington, Virginia (US-VA), United States (US).
**IT Service Delivery Manager**
Job Description:
The client is looking for IT service delivery, IT infrastructure, and IT lifecycle operations support for all of its sites and employees. Specifically, the client is looking for skilled IT professionals with specialized knowledge across various technology areas, including adjusting IT services as required based on needs, monitoring systems to identify and address potential issues before they become major problems, minimizing downtime, receiving 24/7 support, and improving IT security.
Duties:
+ Plans, implements, manages and reports on enterprise-wide IT initiatives.
+ Analyses Alternatives and develops Business Case.
+ Manages the SDLC, developing project plans, task management allowcation, and cost control, including demonstrated use of project scheduling, cost management, change management and tracking tools;
+ Manages security operations including vulnerability/patch management, security configuration technology baseline management, security incident response, privileged accounts and service account management;
+ Manages hardware and software asset management including optimizing how hardware and software is used, ensuring compliance with the terms and conditions of software licenses, managing and tracking the inventory of hardware and software assets, maximizing software/hardware investments to avoid overpaying for software and hardware that is not needed, management; provides expertise in portfolio management including technology investment reporting and the management of those investments to align with the agency mission; experience in the development and maintenance of IT Governance, and support Emerging Technologies.
**Basic Qualifications:**
+ Bachelor's degree in IT, Computer Science, Engineering, Data Science, or a related field at time of proposal submission.
+ Education Equivalency: 6 additional years of positional work experience can be substituted for a bachelor's degree or nine (9) additional years for a master's degree.
+ Minimum 10 years of recent experience providing service delivery support and compliance with Federal Government best practices.
+ 2 years' current experience in a role of similar scope and duties.
+ Possess a current Project Management Certification (example: PMI PMP® Certification).
+ **Must be a US Citizen who possesses a Public Trust Clearance who can be upgraded to Top Secret.**
+ **Must live a commutable distance from the client site in Arlington, VA.**
**#Fedsec**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**