61 Department Supervisors jobs in the United States

The Client Onboarding & Service (COS) organization provide best-in-class, cross-product client onboarding and servicing capabilities to J.P. Morgan's clients across Payments, Merchant Services and Trade products. COS drives consistency and continues to transform the end-to-end servicing and implementation of the client experience across J.P. Morgan Payments products.

We are seeking an Executive Director to join the Client Onboarding & Service - Advocacy & Controls Execution (ACE) organization, with responsibility for the oversight and governance of risks and controls associated with Payments, Merchant Services Onboarding, and Service functions across WHEM. In today's rapidly evolving business landscape, effective control management is paramount to ensuring organizational resilience and success.

As a Controls Execution Oversight Director, you will align cross-functional support and lead governance initiatives. You will work closely with partners from Sales, Operations, Onboarding, Technology, Risk, Compliance and Legal, driving controls execution initiatives for WHEM Client Onboarding and Service. You will partner with global and regional colleagues to integrate controls into our organization's DNA, ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management, fostering a culture of trust and transparency.

In this role, you will provide expert advice on controls-related matters, lead problem-solving initiatives, and deliver high-quality reporting and analytics. Your efforts will directly contribute to reducing the business's residual risk profile and optimizing control frameworks.

Job Responsibilities:

• Ensure implementation and oversight of the end-to-end system of controls that mitigates risk through active engagement, thematic reviews, risk analysis and control deep dives which continuously manage and reduce the business' residual risk profile
• Evaluate and continuously improve control processes to enhance efficiency and effectiveness. Implement best practices and innovative solutions to optimize control frameworks, leveraging AI and intelligent solutions
• Assess criticality and risk of outsourcing arrangements for WHEM Client Service & Onboarding (COS)
• Develop and manage governance framework for x-legal entity service provision including; inventory, service level standard monitoring and exit plans
• Represent COS in WHEM steering committees, where required, and on projects required to meet local, regional and global regulations
• Participate in the development, oversight and execution of respective WHEM business continuity plans
• Partner with the WHEM COS Control Management organization on, Internal and external audits, Data breach/privacy incidents, Risk and financial loss events/Early Escalations, Issue & Action Plan Closure, Data Risk Management, and Risk assessments.
• Anticipate internal and external factors impacting the business' governance and implement plans to mitigate risks and capitalize on opportunities

• 10+ years experience in Payments industry
• Understanding of WHEM Regulatory compliance standards and requirements related to Payments
• Familiarity with the firm's Inter-affiliate services program and technology solutions for outsourcing
• Ability to build strong working relationships with business partners in internal LOBs
• Advanced knowledge of controls design and evaluation concepts, risk assessment processes, OKR's, Key Risk Indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures
• A good understanding of J.P. Morgan Payments' products and services
• Attention to detail combined with an ability to absorb information and form an opinion/conclusion
• Strong analytical skills and familiarity with data visualization/automation tools - Tableau, Xceptor, Alteryx
• Excellent report writer and summarizer of complex issues/solutions. Superior presentation and communication skills, with an ability to influence and gain buy-in to your ideas
• Experience with use-case development and utilization of AI
• Ability to complete work to deadlines, with a sense of urgency thorough effective time management including: goal setting, planning, prioritizing, scheduling, and monitoring

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

What Performance Monitoring Contributes to Cardinal Health:

Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Responsibilities:

• Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
• Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
• Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
• Track and report any trends from the customer experience that can be improved or celebrated.
• Analyze and provide weekly & monthly trend analysis to leadership.
• Provide support to leadership by participating in and hosting internal/external client calibration sessions.
• Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
• Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
• Conduct investigations/root cause analysis and formulate corrective action recommendations.
• Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
• Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
• Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
• Identify training needs or potential disciplinary actions which will be reported to leadership.
• Build strong customer relationships and deliver customer-centric solutions.
• Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
• Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
• Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
• Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
• Hold oneself and others accountable for meeting commitments and objectives.
• Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
• Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.

Qualifications:

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
• 3+ years' call quality audit experience strongly preferred.
• 3+ years' experience in a patient support program or hub field would be an asset.
• Adverse Event reporting and reconciliation experience strongly preferred.
• Data collection and trend reporting experience is essential for this role.
• Proficiency in MS Office applications required Outlook, Excel, PowerPoint, and Word.
• Excellent verbal and written communication skills.
• High regard for superior quality of service.
• Ability to prioritize and manage multiple responsibilities.
• Experience handling tasks where attention to detail is critical to success.
• Bilingual Spanish would be an asset.

What is Expected of You and Others at This Level:

• Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.
• Excellent attention to detail and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to analyze data and generate reports.
• Ability to drive process improvements and implement quality assurance procedures.

Training and Work Schedules:

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

Remote Details:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $17.94 per hour - $29.69 per hour

Bonus eligible: No

Benefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 09/01/2025. If interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

What Performance Monitoring contributes to Cardinal Health:

Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Responsibilities:

Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.

Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.

Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.

Track and report any trends from the customer experience that can be improved or celebrated.

Analyze and provide weekly & monthly trend analysis to leadership.

Provide support to leadership by participating in and hosting internal/external client calibration sessions.

Engage in and lead projects to promote quality enhancements and/or broaden services for the team.

Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.

Conduct investigations/root cause analysis and formulate corrective action recommendations.

Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.

Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.

Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.

Identify training needs or potential disciplinary actions which will be reported to leadership.

Build strong customer relationships and deliver customer-centric solutions.

Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.

Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.

Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.

Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.

Hold oneself and others accountable for meeting commitments and objectives.

Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.

Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.

Qualifications:

HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.

3+ years' call quality audit experience strongly preferred.

3+ years' experience in a patient support program or hub field would be an asset.

Adverse Event reporting and reconciliation experience strongly preferred.

Data collection and trend reporting experience is essential for this role.

Proficiency in MS Office applications required Outlook, Excel, PowerPoint, and Word.

Excellent verbal and written communication skills.

High regard for superior quality of service.

Ability to prioritize and manage multiple responsibilities.

Experience handling tasks where attention to detail is critical to success.

Bilingual Spanish would be an asset.

What is expected of you and others at this level:

Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.

Works independently within established procedures; may receive general guidance on new assignments.

May provide general guidance or technical assistance to less experienced team members.

Excellent attention to detail and problem-solving skills.

Strong communication and interpersonal skills.

Ability to analyze data and generate reports.

Ability to drive process improvements and implement quality assurance procedures.

Training and Work Schedules:

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

Remote Details:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $17.94 per hour - $29.69 per hour

Bonus eligible: No

Benefits:

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 09/01/2025. If interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for developing and enhancing the risk and control environment within the businesses. Works with minimal supervision. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Career Site Job Description

What You'll Do

Responsible for developing and enhancing the risk and control environment within the businesses. Works with minimal supervision.

How You'll Do It

• Works across departments to coordinate initiatives.

• Analyzes risk and operations data. Interpret data for the purpose of supporting key business goals such as risk environment monitoring and risk mitigation.

• Assess processes for risk and control effectiveness. Supports control design process and assess processes for any control gaps or enhancements needed to ensure effectiveness of controls.

• Supports management in preparing presentations and reports.

Qualifications You'll Need

The Basics

• Bachelors Business Administration and Management, Accounting, Finance or related

• 4+ years Audit, Risk, Operations or Related

• In lieu of education, must have at least 6+ years Audit, Risk, Operations or Related

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• Occasionally move about the work environment to complete the major responsibilities of the job.

• Ability to transport physical objects up to 10 pounds (5 kg).

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have

• Other: Lean, Six Sigma and/or demonstrated process improvement expertise

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Aug- . We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance ( ).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

Title : Performance Monitoring Engineer (Dynatrace)/APM
Location : Chicago IL/Denver CO/Estero FL (Locals to these locations)

Chicago IL/Denver CO/Estero FL (Locals to these locations)

This person will be working on-site/hybrid.

Key Skills :

• Dynatrace Administration Set Up
• Dynatrace Install
• Configuration
• AWS

• Design, implement, and maintain Dynatrace infrastructure monitoring solutions for cloud and on- premise data center environments
• Monitor, troubleshoot and resolve issues related to performance, availability, and reliability of the infrastructure.
• Develop and maintain custom dashboards and reports to effectively communicate infrastructure performance metrics to the team and management.
• Work closely with cross-functional teams, including software engineering, DevOps, and infrastructure teams to optimize infrastructure performance.
• Provide technical guidance and mentorship to junior members of the team.