59 Director Of IT jobs in Eustis

JOB SUMMARY Directs and manages staff that is responsible for all in-house and 3rd Party Outbound Telemarketing sales and activities. Executes National Business OTM programs and strategy as well as ensures appropriate performance metrics (budget) are met for the entire national channel. Reports OTM connects and revenue activity to leadership, as well as mediates and negotiates Master Services Agreements, Statement of Work contracts, internal and external incentives etc. Responsible for all growth and scale of this channel, as well as the strategy to drive performance to budget. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Directs all outbound telemarketing sales and activities through internal call center management. Manages channel initiatives and facilitates resolution of issues as they arise. Provides feedback and guidance to team to ensure strategic objectives are met. Identifies and acts to implement process improvements (coaching, developing representatives) that increase Sales Performance. Tracks and evaluates campaign performance at manager level, specifically, attainment of objectives as measured by HpINT (Hour per Internet), conversion rates, contact rates, and productivity rates. Regularly observes supervisors and agents´ remote or onsite monitoring for purposes of calibration, call quality, compliance with telemarketing standards and sales performance. Keeps OTM workforce informed, in a timely manner, regarding business objectives, schedules and goals. Proactively facilitates the design and execution of mutually beneficial strategic plans. Leads all functional reviews and provides updates to leadership team, recommending strategy changes as appropriate. Regularly reviews and analyzes contact results. Provides management with daily and weekly progress reports and forecasting. Conducts detailed campaign post mortem analysis to inform future campaign strategy. Ensures OTM channel abides by all applicable statutes and regulations, including the TCPA, State and federal DNC legislation and the Telemarketing Sales Rule. Keeps abreast of industry trends, equipment, techniques and legislation. Maintains up-to-date telemarketing standards through Business Requirements Document or related document. Represents Charter as an industry leader at all times. Directs and coordinates the testing of new telemarketing ideas and concepts with performance growth in mind. Manages the implementation of all new telemarketing campaigns including but not limited to leads segmentation and delivery, scripting, training, reporting considerations, hours planning, and general dialing strategy. Effectively manages the telemarketing campaigns including front-end and back-end sales performance. Tracks and measures sales efforts, when necessary, conducts root cause analysis to identify and resolve any breakdowns within the sales cycle. Negotiates contractual agreements and rates with 3rd party service providers including but not limited to Master Services Agreement, Statement of Work contracts, and all internal billing practices that keep Charter in the most competitive position/Rate. Develops and manages budget for outbound telemarking initiatives and vendor partners for Charter. Performs other duties as required. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, Access, etc.) Exceptional sales coaching and developmental skills and proven success in a fast-paced, dynamic outbound telemarketing environment Excellent Knowledge of OTM Sales Performance Metrics Knowledge of cable and telecommunications products and services Knowledge of Sales Commission structure Knowledge of various Sales Techniques Strong Project Management skills Required Education Bachelor’s Degree or equivalent experience in related field Required Related Work Experience and Number of Years General Sales – 8 Outbound Telemarketing – 8 People Management - 5 PREFERRED QUALIFICATIONS Cable or Telecommunications - 3 WORKING CONDITIONS Office environment Hours may vary Travel may be required - 10% Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. #J-18808-Ljbffr

JOB SUMMARY

Directs and manages staff that is responsible for all in-house and 3rd Party Outbound Telemarketing sales and activities. Executes National Business OTM programs and strategy as well as ensures appropriate performance metrics (budget) are met for the entire national channel. Reports OTM connects and revenue activity to leadership, as well as mediates and negotiates Master Services Agreements, Statement of Work contracts, internal and external incentives etc. Responsible for all growth and scale of this channel, as well as the strategy to drive performance to budget.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Directs all outbound telemarketing sales and activities through internal call center management.
• Manages channel initiatives and facilitates resolution of issues as they arise. Provides feedback and guidance to team to ensure strategic objectives are met.
• Identifies and acts to implement process improvements (coaching, developing representatives) that increase Sales Performance.
• Tracks and evaluates campaign performance at manager level, specifically, attainment of objectives as measured by HpINT (Hour per Internet), conversion rates, contact rates, and productivity rates.
• Regularly observes supervisors and agents remote or onsite monitoring for purposes of calibration, call quality, compliance with telemarketing standards and sales performance.
• Keeps OTM workforce informed, in a timely manner, regarding business objectives, schedules and goals. Proactively facilitates the design and execution of mutually beneficial strategic plans.
• Leads all functional reviews and provides updates to leadership team, recommending strategy changes as appropriate. Regularly reviews and analyzes contact results. Provides management with daily and
• weekly progress reports and forecasting. Conducts detailed campaign post mortem analysis to inform future campaign strategy.
• Ensures OTM channel abides by all applicable statutes and regulations, including the TCPA, State and federal DNC legislation and the Telemarketing Sales Rule.
• Keeps abreast of industry trends, equipment, techniques and legislation. Maintains up-to-date telemarketing standards through Business Requirements Document or related document.
• Represents Charter as an industry leader at all times.
• Directs and coordinates the testing of new telemarketing ideas and concepts with performance growth in mind.
• Manages the implementation of all new telemarketing campaigns including but not limited to leads segmentation and delivery, scripting, training, reporting considerations, hours planning, and general dialing strategy.
• Effectively manages the telemarketing campaigns including front-end and back-end sales performance.
• Tracks and measures sales efforts, when necessary, conducts root cause analysis to identify and resolve any breakdowns within the sales cycle.
• Negotiates contractual agreements and rates with 3rd party service providers including but not limited to Master Services Agreement, Statement of Work contracts, and all internal billing practices that keep Charter in the most competitive position/Rate.
• Develops and manages budget for outbound telemarking initiatives and vendor partners for Charter.
• Performs other duties as required.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, Access, etc.)
• Exceptional sales coaching and developmental skills and proven success in a fast-paced, dynamic outbound telemarketing environment
• Excellent Knowledge of OTM Sales Performance Metrics
• Knowledge of cable and telecommunications products and services
• Knowledge of Sales Commission structure
• Knowledge of various Sales Techniques
• Strong Project Management skills

Required Education

• Bachelor's Degree or equivalent experience in related field

Required Related Work Experience and Number of Years

• General Sales - 8
• Outbound Telemarketing - 8
• People Management - 5

PREFERRED QUALIFICATIONS

• Cable or Telecommunications - 3

WORKING CONDITIONS

• Office environment
• Hours may vary
• Travel may be required - 10%

Directs and manages staff that is responsible for all in-house and 3rd Party Outbound Telemarketing sales and activities. Executes National Business OTM programs and strategy as well as ensures appropriate performance metrics (budget) are met for the Marketing, Director, Communications, Internal, Performance, Sales, Business Services

2 days ago Be among the first 25 applicants

The rewards at Healogics are immense, starting with the important work we do to change patients lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

Reporting to the Program Director, the Hyperbaric Safety Director administers hyperbaric oxygen therapy to patients as prescribed by the Hyperbaric Provider. This position is responsible for the safe and effective operation of the hyperbaric chamber(s) and related support systems, as well as for the safe delivery of hyperbaric oxygen therapy to the hyperbaric patient. The position is also responsible for the day-to-day maintenance on the hyperbaric chamber(s) and related support systems and serves as the point person for assessment of materials that are appropriate for use in and around hyperbaric chambers.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

• Performs hyperbaric chamber operator duties. This includes:
• Preparing, educating and orienting patients about the Hyperbaric Oxygen Therapy. This includes lifting or transferring patients per local policy, getting them ready for treatment administration and answering their questions.
• Administering the hyperbaric oxygen therapy as prescribed by the Hyperbaric Provider to the patient. This includes monitoring and controlling the performance of the hyperbaric chamber equipment, as well as monitoring the patient(s)responses during the session and making proper adjustments to ensure the patients safety and the safe and effective use of the equipment
• Making appropriate data entries for daily hyperbaric treatments and wound care clinic visits, and keeping complete and accurate patient records
• Operating and maintaining the hyperbaric chamber(s) and other hyperbaric support oxygen systems as required
• Participating in the safety program, such as conducting safety drills
• Is responsible for all the hyperbaric equipment/supply, and for ensuring the safe and effective operation and maintenance of the hyperbaric chamber(s) and related systems and ancillary components. This includes:
• Evaluating the equipment and supply used in the chamber(s) to ensure they meet all safety requirements before they are permitted inside the chamber(s)
• Restricting or removing potentially hazardous supply or equipment items
• Collaborating with Program Director and Healogics to coordinate and approve all hyperbaric chamber upgrades, modifications, and repairs to the hyperbaric system, - and to ensure they are in compliance with appropriate safety standards
  
  

• Works closely with facility management personnel and department medical personnel to ensure smooth day-to-day operations. Also works closely with Medical, Program and Nursing senior management to develop and annually revise department policies and procedures, as well as operation and maintenance documents.
• Leads the hyperbaric safety program activities and initiatives. This includes:
• Maintaining a safe environment in the hyperbaric facility for patients and staff and using approved and recognized decompression procedures for all persons with a hyperbaric exposure to inert gases
• Reviewing all department safety incidents, collecting information regarding equipment/patient safety, reports relevant incidents to the staff, and periodically providing in -service training related to hyperbarics
• Conducting quarterly safety drills to improve staff responses to emergencies
• Informing personnel of any special work conditions such as infection prevention, hazard control
• Assisting the Medical Director in reviewing and documenting safety-related events and discussing appropriate event with others to facilitate learning
• Maintaining department compliance with the National Fire Protection Association (NFPA) 99 (Health Care Facilities Code) with regards to hyperbarics
• Reviewing, making change recommendations for departmental safety policies, and incorporating new policies as appropriate
• Serving on the hospitals safety or environment of care committee, as appropriate
• If CMA or LPN, may function as a Documentation Assistant (scribe) in accordance with Healogics policy
• Performs other duties as required
  
  

• High School Diploma or GED (General Education Development)
• Current Certified Hyperbaric Technologist (CHT) or Certified Hyperbaric Specialist (CHS) certification preferred
• Pre or post hire completion of an approved Hyperbaric Oxygen (HBO) Safety course. If pre-hire, the course completion must be within the past 5 years from date of hire.
• Pre or post hire completion of an approved hyperbaric Medicine Introductory course (from Undersee & Hyperbaric Medical Society, National Board of Diving and Hyperbaric Medical Technology, Department of Defense, or American College of Hyperbaric Medicine)
• Current healthcare professional certification or license as applicable in state of practice - to maintain throughout the duration of employment in this role.This applies to:
• Respiratory Therapist (RRT)
• Military: Corpsman or Medical Services Specialist
• Emergency Medical Technician (EMT) or Paramedic
• Registered Nurse (RN), Licensed Practical Nurse (LPN), or Licensed Vocational Nurse (LVN)
• Certified Hyperbaric Specialist (CHS)
• Certified Hyperbaric Registered Nurse (CHRN)
• Certified or Registered Medical Assistant (CMA or RMA)
• Certified Hyperbaric Technologist (CHT)
• Certified Nursing Assistant (CNA) or Licensed Nursing Assistant (LNA)
• Certified Hyperbaric Wound Specialist (CHWS)
• Physical Therapist (PT) or Physical Therapy Assistant (PTA)
• Or completion of Hyperbaric Training from US Department of Defense (DOD):
• e.g. US Navy, Army or Coast Guard Diver (1rst Class, 2nd Class or Master designation)
• or US Air Force Aerospace Physiology Specialist
  

• For Ohio, current Ohio license either as Registered Nurse (RN), Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN), Respiratory Therapist or Certified Hyperbaric Technologist (CHT) as approved by National Board of Diving and Hyperbaric Medical Technology (NBDHMT)
• Pre or post hire completion of Introductory Hyperbaric Training Course, as approved by the National Board of Diving and Hyperbaric Medical Technology, Department of Defense, American College of Hyperbaric Medicine or Undersea & Hyperbaric Medical Society.
• Two (2) or more years experience in healthcare preferred
• Prior experience in wound or critical care preferred
• Prior supervisory experience preferred
  
  

• Current Basic Life Support (BLS) / CPR certification - to be maintained throughout the duration of employment in this position
• Hyperbaric equipment and related systems troubleshooting skills
• Attention to detail
• Ability to multi-task and to work in a fast-paced environment
• Strong interpersonal, oral and written communication skills
• Basic math skills
• Organization and time-management skills
• Problem-solving skills
• Customer service and follow-up skills
• Ability to stay calm and relax patients
• Proficient in Microsoft Office Suite skills (Outlook, Excel, Word, Power Point)
  
  

• Being in a stationary position for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Lifting/moving items up to 75 pounds with equipment assistance
• Pushing/pulling
• Bending/stooping
• Communicating
• Close, distance and peripheral vision
• Reaching/grasping/touching with hands
• Detecting sounds by ear
  
  

• Primarily indoors environment
• Patient care environment
• Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)
• Exposure to mechanical equipment
• Proximity to moving objects
• Electrical current
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Healogics, LLC. by 2x

The Villages, FL 85,400.00- 117,500.00 2 days ago

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