106 Dollywood jobs in Pigeon Forge

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Ticket Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ticket Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Ticket Team Members are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the park by processing sales transactions for tickets and season passes at turnstiles and answering guest questions in a friendly manner.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interactions. Provide guest excellence which exceeds expectations, answer questions and provide park information
• Effectively performs ticket sales processes to include (but not limited to):
  • Selling tickets and completing reservations on a computerized ticketing system
  • Selling and processing Season Passes
  • Processes cash, check, and credit card transactions
  • Issues complimentary and discounted tickets per Dollywood policies
  • Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
• Performs defined accounting procedures for ticket sales to include:
  • Cash till opening and closing procedures
  • Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily
  • Supports Group Sales fulfillment, adjustments, and ticketing
  • Collects information to support Marketing Database and research programs
• Effectively performs ticket scanning process for park admission to include (but not limited to):
  • Scanning of all tickets into the computerized system
  • Verifies identity and validity of all Passholders
  • Checks all Host and Dependent IDs at gate
  • Upholds Dollywood policy on re-entry processes to include issuing re-entry tickets and/or handstamps
• Assists with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time
• Cleans and organizes work area daily to present a professional appearance
• Ensures map racks are fully stocked for the day with correct information
• Maintains a dependable work attendance and flexibility with assigned work schedules
• Attends all required training classes, Guest Service seminars and/or meetings
• Completes required paperwork in a timely manner
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violations of standards
• Greets guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park information
• Effectively performs ticket sales processes
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Cross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Previous Guest Services experience a plus
• Must be able to pass a typing test (score of 25 wpm or greater)

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to speak clearly in order to operate a two-way radio
• Able to work on a computer/with screens for prolonged periods of time
• Must be alert and attentive
• Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit, stand or walk for various periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Give two weeks' notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Able to lift 50 lbs
• Able to be subjected to periodic random drug screening as outlined by Dollywood policy

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Sound Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Sound Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality sound technicians for shows in order to provide Park Guests with a high-quality entertainment experience.

The ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Summary of Essential Functions and Responsibilities

• Mix sound for stage shows
• Reset stages for next show
• Changing stage sets for different shows
• Routine maintenance and upkeep of audio system and related components
• Wear Dollywood Entertainment provided costume or uniform
• Keep work area orderly, neat, safe, and well maintained
• Assist in other areas of the Entertainment Division as directed
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must have experience mixing and supporting live theatrical sound
• Must be able to operate audio system in a safe manner
• Must be able to operate a computer
• Must possess a valid Tennessee driver's license and auto insurance

Knowledge, Skill and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to meet the physical demands of the job
• Must be able to move about, climb, bend, twist, kneel, and stoop to operate electronic sound equipment
• Must be able to hear well in a noisy or musical environment
• Must be able to lift and carry or help lift and carry items up to 50lbs.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Carpenter I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. We seek an individual who can bring the vision of the resorts to life. The right Carpenter I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide support to all Dollywood Company Properties through a variety of tasks in the field of maintenance including the building, repairing and replacing of portions of structures and games. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Construct, modify, and repair structural systems comprised of, but not limited to, foundation systems, framing, sheathing, roofing, door and window installation, exterior siding, gypsum board, interior and exterior trim in compliance with Southern Building Codes, OSHA Regulations, and applicable industry standards
• Utilize basic measurement skills as they pertain to carpentry work, i.e., foundation plans and elevations, and identify materials as provided within blueprints/scale drawings
• Operate construction equipment needed to perform assigned projects, i.e., bobcat, forklift, manlift, dump trucks, etc.
• Assist with conducting scheduled maintenance and regulatory inspections
• Assist with keeping all games and coin operating equipment in working order
• Maintain records of work completed
• Perform duties in a safe manner in compliance with manufacturer's specifications, company policies & procedures, applicable regulations, and industry standards
• Assist others as requested
• Effectively communicate with others
• Must work independently as well as in a team setting

• High school diploma or equivalent required
• Must be at least 18 years old
• Proven skills in the construction, repair, restoration, and installation of wood or related materials
• Minimum of one year work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment
• Knowledge of tools, equipment, and materials common to the carpentry trade
• Knowledge of light plumbing and electrical to support games and coin operated equipment operations
• Knowledge of all applicable codes, standards, and regulations
• Must successfully complete a background check including motor vehicle and pre-employment drug screen

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to work outdoors
• Able to balance, stoop, kneel, crawl, and crouch, and work in confines spaces
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds with assistance)
• Able to work at heights up to and more than 150ft
• Able to operate/drive a motor vehicle
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Carpenter I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. We seek an individual who can bring the vision of the resorts to life. The right Carpenter I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide support to all Dollywood Company Properties through a variety of tasks in the field of maintenance including the building, repairing and replacing of portions of structures and games. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Construct, modify, and repair structural systems comprised of, but not limited to, foundation systems, framing, sheathing, roofing, door and window installation, exterior siding, gypsum board, interior and exterior trim in compliance with Southern Building Codes, OSHA Regulations, and applicable industry standards
• Utilize basic measurement skills as they pertain to carpentry work, i.e., foundation plans and elevations, and identify materials as provided within blueprints/scale drawings
• Operate construction equipment needed to perform assigned projects, i.e., bobcat, forklift, manlift, dump trucks, etc.
• Assist with conducting scheduled maintenance and regulatory inspections
• Assist with keeping all games and coin operating equipment in working order
• Maintain records of work completed
• Perform duties in a safe manner in compliance with manufacturer's specifications, company policies & procedures, applicable regulations, and industry standards
• Assist others as requested
• Effectively communicate with others
• Must work independently as well as in a team setting

• High school diploma or equivalent required
• Must be at least 18 years old
• Proven skills in the construction, repair, restoration, and installation of wood or related materials
• Minimum of one year work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment
• Knowledge of tools, equipment, and materials common to the carpentry trade
• Knowledge of light plumbing and electrical to support games and coin operated equipment operations
• Knowledge of all applicable codes, standards, and regulations
• Must successfully complete a background check including motor vehicle and pre-employment drug screen

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to work outdoors
• Able to balance, stoop, kneel, crawl, and crouch, and work in confines spaces
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds with assistance)
• Able to work at heights up to and more than 150ft
• Able to operate/drive a motor vehicle
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Member A who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Attractions Team Member A checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member A is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. This is to be done in a manner consistent with the values and mission of The Dollywood Company.

Additionally, the ideal candidate should be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Operate ride controls/control panels in all weather conditions
• Verbally communicate and enforce Safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required
• Visually observe guest actions during ride operations to prevent safety hazards
• Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork on a daily basis
• Initiate friendly interaction with guests
• Keep ride/attraction area clean
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-a-round/walk through if/when required
• Properly train to follow all centralized measuring guidelines
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

• Must be at least 16 years of age
• Basic computer skills
• Must successfully complete a pre-employment background check and drug screen

• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Willing to work in any assigned area of Attractions and perform other functions as assigned
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to operate/drive a company vehicle with valid TN driver's license
• Able to add, subtract, multiply and divide with accuracy
• Must be able to lift 30 pounds with or without 2 person lift. 30+ lbs require a 2 person lift
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to wear a full body safety harness and climb up to a 200 ft lift in order to perform inspections, conduct ride evaluations and host training
• Able to climb evacuation steps and maintain good balance
• Able to ride all rides/attractions which require a physical ride through inspection
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to remain attentive and alert at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of PA systems and two-way radios
• Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
• Minimum of 18 years of age is required when/as:
• Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
• Any activity with use of a motor vehicle to include trams and shuttles
• Drive vehicles operated exclusively on rails
• Work on or ascend lift hills whether in training, normal operations, or evacuations

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Attractions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. This is to be done in a manner consistent with the values and mission of The Dollywood Company.

Additionally, the ideal candidate should be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Operate ride controls/control panels in all weather conditions
• Verbally communicate and enforce Safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required
• Visually observe guest actions during ride operations to prevent safety hazards
• Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork on a daily basis
• Initiate friendly interaction with guests
• Keep ride/attraction area clean
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-a-round/walk through if/when required
• Properly train to follow all centralized measuring guidelines
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

• Must be at least 16 years of age
• Basic computer skills
• Must successfully complete a pre-employment background check and drug screen

• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Willing to work in any assigned area of Attractions and perform other functions as assigned
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to operate/drive a company vehicle with valid TN driver's license
• Able to add, subtract, multiply and divide with accuracy
• Must be able to lift 30lbs with or without 2-person lift. 30+lbs require a 2-person lift
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to wear a full body safety harness and climb up to a 200 ft lift in order to perform inspections, conduct ride evaluations and host training
• Able to climb evacuation steps and maintain good balance
• Able to ride all rides/attractions which require a physical ride through inspection
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to remain attentive and alert at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of PA systems and two-way radios
• Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
• Minimum of 18 years of age is required when/as:
  • Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
  • Any activity with use of a motor vehicle to include trams and shuttles
  • Drive vehicles operated exclusively on rails
  • Work on or ascend lift hills whether in training, normal operations, or evacuations

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Attractions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. This is to be done in a manner consistent with the values and mission of The Dollywood Company.

Additionally, the ideal candidate should be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Operate ride controls/control panels in all weather conditions
• Verbally communicate and enforce Safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required
• Visually observe guest actions during ride operations to prevent safety hazards
• Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork on a daily basis
• Initiate friendly interaction with guests
• Keep ride/attraction area clean
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-a-round/walk through if/when required
• Properly train to follow all centralized measuring guidelines
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

• Must be at least 16 years of age
• Basic computer skills
• Must successfully complete a pre-employment background check and drug screen

• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Willing to work in any assigned area of Attractions and perform other functions as assigned
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to operate/drive a company vehicle with valid TN driver's license
• Able to add, subtract, multiply and divide with accuracy
• Must be able to lift 30lbs with or without 2-person lift. 30+lbs require a 2-person lift
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to wear a full body safety harness and climb up to a 200 ft lift in order to perform inspections, conduct ride evaluations and host training
• Able to climb evacuation steps and maintain good balance
• Able to ride all rides/attractions which require a physical ride through inspection
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to remain attentive and alert at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of PA systems and two-way radios
• Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
• Minimum of 18 years of age is required when/as:
  • Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
  • Any activity with use of a motor vehicle to include trams and shuttles
  • Drive vehicles operated exclusively on rails
  • Work on or ascend lift hills whether in training, normal operations, or evacuations

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Food Assistant Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Food Assistant Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Food Assistant Team Lead will assist in the successful and profitable operation of the unit or group of units assigned while providing excellent guest service. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Summary of Essential Functions and Responsibilities

• Assist and support the Team Lead in the successful and profitable operation of the unit assigned while providing excellent guest service
• Open and close the shop in the absence of the Team Lead including: DSL, register readings, labor control, Orders, and inventory
• Assist Team Lead by putting in orders and tracking inventory
• Ensure there is no decrease in safety awareness, profitability, efficiency, and excellent guest service in the absence of the Team Lead
• Maintain knowledge of Micros with the ability to do voids, refunds, and troubleshooting
• Set the benchmark for proper food preparation, portion control, presentation, and storage of all products
• Ensure safe handling of food that complies with expected quality, quantity, presentation, and state and county health code requirements both state and county
• Operate equipment to perform job duties, receive incoming orders, follow production recipes, minimize product loss, and maintain unit cleanliness. Follow all Authorized Operator Training Procedures
• Suggestively sell, buss tables, sweep dining areas, etc.
• Support and enforce all company policies
• Act as quality assurance inspector
• Maintain knowledge of proper cooking temperatures and hold times; maintain temperature sheets
• Ensure day dot procedures are in place; follows First In First Out (FIFO)
• Ensure food is high quality
• Follow Plate Perfect; enforce preparation/food handling standards which ensure designated portion control, ensuring all products are presented to Guest in a visually appealing and appetizing manner
• Know, understand, and enforce the use of the "Start Fresh" program when necessary; must be signed off on Start Fresh within 30 days of accepting this position
• Demonstrate a high level of productivity and production
• Learn and assist in the following areas to ensure maximum profitability:
• Issuing - units don't stock-pile food/supplies, keep par sheets up-to-date with only current items listed, all units have proper specifications, amounts of food and paper supplies
• Receiving - all goods are received in good condition and acceptable for use
• Rotation - products are rotated for maximum freshness
• Portion Control - all employees know and understand the recipes and portion in preparing each unit's menu, constantly inspect and spot-weight portion sizes
• Waste Control - waste is kept to a minimum by following par, prep, and production levels; not over producing, avoiding accidents, and properly storing and handling food. Also practices small batch cooking method by producing less more often
• Budget - achieves budgetary goals for food cost control
• Inventory Control - responsible for maintaining a proper level of inventory at all times
• Assist in conducting employee performance evaluations
• Learn from and be coached by Team Lead on various topics, including the basics of inventory, ordering, scheduling
• Be an active participant and a model example in safety issues relating to personal safety and the Analyze labor usage to ensure maximum productivity and efficiency utilizing the functions of Shift Planner, creating unit schedules that correlate labor hours and sales volume in proportion
• Ensure that daily cash checks are done; take corrective action for excessive over/shorts
• Ensure unit is organized and maintained in a sanitary manner by ensuring proper cleaning schedules are followed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• At least one (1) year experience in Food Service
• At least 6 months of supervisory experience preferred
• Must pass "ServSafe Applied Foodservice Sanitation Training and Certification" Program
• Must be at least 18 years old
• Basic computer experience
• Must submit to and pass a post-employment offer drug screen and background check

Knowledge, Skills and Abilities

• Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to identify and implement food service department and Dollywood goals and policies
• Must be able to supervise employees to carry out the goals of providing our Guests with the highest quality in product with courteous, friendly, and efficient service in a neat, clean, and professional looking environment
• Must demonstrate effective leadership skills
• Must be able to assist in the successful and profitable operation of the unit or group of units assigned
• Must be able to identify and implement food service department and Dollywood goals and policies
• Must be willing and able to do all functions to assist their manager
• Must be available and willing to work at different locations on Park
• Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to work outdoors
• Able to make decisions
• Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and work outdoors
• Able to use equipment such as, but not limited to, cash registers, calculators, knives, fryers, grills, oven, butt pans, brooms, mops, sinks, dough machine, wedgers, dollies, rolling racks, and dish machines, steam tables, warmers, mixers, etc.
• Able to make sound decisions
• Able to operate a Point of Sale System
• Able to perform mathematical functions as needed
• Able to carry out the execution of ingredient measurements, portion control, time and temperature tables, and compilation of food safety check sheets
• Must be Serv Safe Certified
• Must be able to lift 30 pounds with or without 2 person lift. 30