1,063 Emergency Dispatcher jobs in the United States

**Details**
+ **Department:** Air and Ground Transport
+ **Schedule:** Full Time, Night Shift, 40hrs weekly, 7pm-7:30am (Mon-Wed, 4hrs on Thurs/Fri)
+ **Hospital:** Via Christi Hospital St. Francis
+ **Location:** Wichita, KS
Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University.
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Receive and respond to emergency and non-emergency telephone and radio calls for medical assistance.
+ Respond to calls in a time-sensitive manner. Ensure appropriate and accurate routing of calls.
+ Dispatch emergency units and coordinate air medical flights as appropriate and per established algorithms.
+ Maintain documentation of calls and physician/service referrals for legal, medical and statistical purposes.
+ Follow up with referring entities for ease of access, marketing, evaluation, and quality improvement.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
911 Dispatch experience or Paramedic/EMT experience
Ability to handle high call volumes
**Why Join Our Team**
Ascension Via Christi caregivers have been caring for and providing healing to Kansas communities for more than 135 years. As the largest healthcare provider in Kansas, we offer career opportunities across a number of hospitals, clinics, therapy centers and home health services.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

**Details**
+ **Department:** Air and Ground Transport
+ **Schedule:** PRN Coverage for 7:00am - 7:30p and 7:00pm - 7:30am. (Available to work the open needs of the department)
+ **Hospital:** Via Christi Hosptial St. Francis
+ **Location:** Wichita, KS
Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University.
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Receive and respond to emergency and non-emergency telephone and radio calls for medical assistance.
+ Respond to calls in a time-sensitive manner. Ensure appropriate and accurate routing of calls.
+ Dispatch emergency units and coordinate air medical flights as appropriate and per established algorithms.
+ Maintain documentation of calls and physician/service referrals for legal, medical and statistical purposes.
+ Follow up with referring entities for ease of access, marketing, evaluation, and quality improvement.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
911 Dispatch experience or Paramedic/EMT experience
Ability to handle high call volumes
**Why Join Our Team**
Ascension Via Christi caregivers have been caring for and providing healing to Kansas communities for more than 135 years. As the largest healthcare provider in Kansas, we offer career opportunities across a number of hospitals, clinics, therapy centers and home health services.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

**Lead Emergency Dispatcher**
These individuals must have a combination of the below qualifications:
1: Recent military experience with a focus on Military Police, Dispatching, Cybersecurity, etc. Honorable Discharges ONLY.
2: Law Enforcement, Corrections Officer, 911 Operator experience.
3: Four-year college degree in an applicable field.
4: Strong work history, meaning that the applicant has not had many jobs in the past 5-10 years and those jobs are applicable to a high paced, technology intensive role.
5: Must have the ability to work a flexible or rotating schedule. If the candidate needs a particular schedule, we may be able to offer something if they check several boxes indicated above.
6. Professional appearance is extremely important.
REQUIRED - excellent verbal communication skills as this individual will be speaking directly to top executives.
We help make your world a safer place.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
Our SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you; if not, this is an exciting introduction to a career in the security industry.
**Are you interested in being part of our Team?**
- Apply quickly and efficiently online
- Interview from the convenience of your own home
- Weekly pay
- Competitive benefits
- Flexible schedules
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
_Security Guard / Securitas Security/_ _Houston TX_ _/ TXDPS License #_ _B00100_
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

**Schedule**
Full Time: 80 Hours/Biweekly
Hours: 7:00am - 3:30pm
Rotating Weekends and Holidays, Required
**General Summary**
Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.
**Duties and Responsibilities**
**Essential Functions:**
+ Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
+ Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
+ Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
+ Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
+ Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
+ Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
+ Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
+ Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
+ Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
+ Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
+ Adheres to privacy and confidentiality standards when handling sensitive information.
+ Follows all written standard operating procedures and immediately reports deviations to the Supervisor.
**Travel Requirements:**
+ Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.
**Qualifications**
**Minimum Education:**
+ High School Diploma or GED Required
**Work Experience:**
+ 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred
**Licenses:**
+ Heartsaver CPR/AED within 90 days Required
**Driver's License Statement:**
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
**Courses and Training:**
+ FEMA IS-100 within 90 days Required
**Knowledge, Skills, and Abilities:**
+ Excellent verbal and written communication skills.
+ Basic computer skills and Microsoft applications (Excel and Word).
+ Excellent interpersonal/communications skills.
+ Transcription skills.
**Benefits Offered:**
+ Comprehensive health benefits
+ Flexible spending and health savings accounts
+ Retirement savings plan
+ Paid time off (PTO)
+ Short-term disability
+ Education assistance
+ Financial education and support, including DailyPay
+ Wellness and Wellbeing programs
+ Caregiver support via Wellthy
+ Childcare referral service via Wellthy
**Quality of Life**
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

**Schedule**
Full Time: 80 Hours/Biweekly
Hours: 11:00pm - 7:00am
Rotating Weekends and Holidays, Required
**General Summary**
Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.
**Duties and Responsibilities**
**Essential Functions:**
+ Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
+ Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
+ Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
+ Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
+ Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
+ Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
+ Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
+ Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
+ Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
+ Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
+ Adheres to privacy and confidentiality standards when handling sensitive information.
+ Follows all written standard operating procedures and immediately reports deviations to the Supervisor.
**Travel Requirements:**
+ Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.
**Qualifications**
**Minimum Education:**
+ High School Diploma or GED Required
**Work Experience:**
+ 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred
**Licenses:**
+ Heartsaver CPR/AED within 90 days Required
**Driver's License Statement:**
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
**Courses and Training:**
+ FEMA IS-100 within 90 days Required
**Knowledge, Skills, and Abilities:**
+ Excellent verbal and written communication skills.
+ Basic computer skills and Microsoft applications (Excel and Word).
+ Excellent interpersonal/communications skills.
+ Transcription skills.
**Benefits Offered:**
+ Comprehensive health benefits
+ Flexible spending and health savings accounts
+ Retirement savings plan
+ Paid time off (PTO)
+ Short-term disability
+ Education assistance
+ Financial education and support, including DailyPay
+ Wellness and Wellbeing programs
+ Caregiver support via Wellthy
+ Childcare referral service via Wellthy
**Quality of Life**
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

**Schedule**
Full Time: 80 Hours/Biweekly
Hours: 3:00am - 11:00pm
Rotating Weekends and Holidays, Required
**General Summary**
Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.
**Duties and Responsibilities**
**Essential Functions:**
+ Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
+ Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
+ Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
+ Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
+ Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
+ Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
+ Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
+ Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
+ Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
+ Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
+ Adheres to privacy and confidentiality standards when handling sensitive information.
+ Follows all written standard operating procedures and immediately reports deviations to the Supervisor.
**Travel Requirements:**
+ Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.
**Qualifications**
**Minimum Education:**
+ High School Diploma or GED Required
**Work Experience:**
+ 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred
**Licenses:**
+ Heartsaver CPR/AED within 90 days Required
**Driver's License Statement:**
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
**Courses and Training:**
+ FEMA IS-100 within 90 days Required
**Knowledge, Skills, and Abilities:**
+ Excellent verbal and written communication skills.
+ Basic computer skills and Microsoft applications (Excel and Word).
+ Excellent interpersonal/communications skills.
+ Transcription skills.
**Benefits Offered:**
+ Comprehensive health benefits
+ Flexible spending and health savings accounts
+ Retirement savings plan
+ Paid time off (PTO)
+ Short-term disability
+ Education assistance
+ Financial education and support, including DailyPay
+ Wellness and Wellbeing programs
+ Caregiver support via Wellthy
+ Childcare referral service via Wellthy
**Quality of Life**
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Our client is seeking a highly experienced and dedicated Senior Dispatcher to join their critical, fully remote emergency services team. This role is essential for coordinating emergency responses and ensuring the safety and well-being of the community. You will be responsible for receiving emergency calls, dispatching appropriate personnel and resources, and maintaining clear communication channels during high-pressure situations. The ideal candidate possesses exceptional multitasking abilities, calm under pressure, and a strong understanding of emergency response protocols and communication systems. This is a remote-first position, requiring a reliable internet connection and a dedicated home office space.

Responsibilities:

• Receive emergency and non-emergency calls, accurately assessing situations and prioritizing responses.
• Dispatch police, fire, ambulance, and other emergency services personnel and equipment.
• Maintain constant communication with field units, providing updates and critical information.
• Operate computer-aided dispatch (CAD) systems and other communication technologies.
• Log all activities accurately and comprehensively in the dispatch system.
• Provide pre-arrival instructions to callers as needed.
• Monitor radio frequencies and manage incoming and outgoing communications.
• Liaise with other emergency service agencies and critical infrastructure providers.
• Adhere to strict protocols and procedures to ensure operational efficiency and safety.
• Train and mentor new dispatchers on protocols and systems.

Qualifications:

• High school diploma or equivalent; associate's degree preferred.
• Minimum of 5 years of experience as an emergency services dispatcher.
• Proficiency in operating CAD systems and various communication equipment.
• Strong knowledge of emergency response protocols and geographical areas.
• Excellent active listening, verbal communication, and decision-making skills.
• Ability to remain calm, focused, and effective in stressful situations.
• Exceptional multitasking and time management abilities.
• Experience in training or mentoring junior staff is a plus.
• Must have a dedicated, quiet workspace and a reliable high-speed internet connection.
• Availability to work various shifts, including nights, weekends, and holidays, in a remote capacity.

This fully remote position offers a competitive salary, comprehensive benefits package, and the opportunity to serve a vital role in public safety. If you are a seasoned dispatcher seeking a remote opportunity with significant responsibility, we want to hear from you.

**Job Type:** Regular **Time Type:** Full time **Work Shift:** Rotating (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center, Boston, to the appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for the safe transport of patients to their correct destination and the appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulance Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS interfacility transfer treatment protocols. The schedule for this role may be 7:00 a.m. - 7:00 p.m. or 11:00 a.m. - 11:00 p.m., depending on business needs. **Job Description:** **Primary Responsibilities:** + Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services, prioritizing the needs of the requesting department. + Answers the phone line using proper, professional radio etiquette and directs calls appropriately. + Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units. (essential) + Enters and tracks appropriate information in the computer system. Each call is logged on the daily log/Autocad system immediately after received from the computer. + Utilizes GPS system to locate and dispatch the closest and most appropriate ambulance. (essential) + Receives incoming ambulance requests and prioritizes calls from services/floors and assigns to the appropriate ambulance service. (essential) + Clarifies instructions and coordinates services with requester. (essential) + Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments. (essential) + Schedules transport of patients in a timely manner. (essential) + Notifies departments of patient departure times. (essential) + Reports issues, problems, etc., to supervisor/manager as needed. (essential) + Assists in obtaining coverage for sick calls in the absence of supervisor/manager. (essential) + Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times. (essential) **Required Qualifications:** + High School diploma or GED required. + 0-1 years of related work experience required. + Previous hospital telecommunications experience + Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access. **Preferred Qualifications:** + Emergency Medical Services experience. + Geographical knowledge of the surrounding area is preferred. GPS locator software preferred. + Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred. **Competencies:** + **Decision Making:** Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. + **Problem Solving:** Ability to address problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. + **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers. + **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations. + **Team Work:** Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members. + **Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Social/Environmental Requirements:** Work requires periods of close attention to work with out interruption. A concentrated effort of up to 4 hours without a break may be required. Work requires constant response to changing circumstances and using new information to adjust the approach and to quickly respond to new needs. No substantial exposure to adverse environmental conditions **Health Care Status:** NHCW: No patient contact.- _Health Care Worker Status may vary by department_ **Sensory Requirements:** Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity <3 feet, Conversation, Monitoring Equipment, Telephone, Background Noise. **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break.Rarely there may be Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**