3,204 Emergency Dispatcher jobs in the United States

Job Description

Job Description

This job requires commute or relocation to Custer, SD

The Custer County 9-1-1 Communications Center is accepting applications for Full-Time Emergency Dispatcher. Custer County offers an excellent benefit package and is a member of the South Dakota Retirement System.

Starting wage is $21.71 per hour for non-certified, and $2.65

per hour if currently South Dakota Certified/or at the time of obtaining State Certification. Shift Differential pay of 1.00 per hour between hours of .

Applicant must be willing to work any shift, including nights, weekends, and holidays. Position is open until filled.

GENERAL DEFINITION OF WORK:

• Must perform tasks necessary for the operation of a combined communication center service: Fire Departments (urban and rural), County Sheriff's Department, Police Departments, Ambulance services (urban and rural), Life flight and any other agency deemed necessary.
• Receives emergency and non-emergency calls, from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems.
• Calls are completed in accordance with established local procedures as governed by Communications Council and the Federal Communications (FCC) Rules and Regulations.
• Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.
• Works in a confined area and remains seated for long periods of time entering data into various computer systems.
• Must be able to work different shifts with possible mandatory overtime, holidays and weekend as needed.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Performs other duties as assigned, including notifying supervisor of any concerns.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively and calmly, courteously and clearly, both verbally and in writing, speaking distinctly, and promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them.
• Hears in normal range.
• Ability to simultaneously listen and comprehend both telephone and radio traffic.
• Comprehends and applies County/City ordinances, policies and procedures.
• Ability to document all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Ability to establish and maintain effective working relationships with other personnel, agencies and the public.

MINIMUM QUALIFICATIONS:

• High School diploma or general education degree (GED) will be the minimum level of education that will be considered.
• Must be 18 years of age and a U.S. citizen.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to learn law enforcement terminology and procedures.
• Must not have any felony convictions and pass a background check.
• Must successfully complete the state mandated 911 Basic Course within one year of hire.
• Ability to possess or be able to obtain a valid SD driver's license.

PHYSICAL REQUIREMENTS:

• Reaching: extending hand(s) and arm(s) in any direction
• Fingering: picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm as in handling
• Grasping: Applying pressure to an object with the fingers and palm
• Talking: Expressing or exchanging ideas by means of the spoken word
• Hearing: Perceiving the nature of sounds without major correction
• Repetitive motions: Substantial movements (motions) of the wrists, hand and/or fingers; bending, reaching, pivoting, stooping, standing, kneeling, squatting
• Light Work: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds frequently, requiring exertion of forces greater than that normally expected for sedentary work

Applications are available on the Custer County website at or by contacting Amber Maidens, Custer County Human Resource Director, 420 Mt. Rushmore Rd., Custer, SD 57730. Phone . Applicants must fill out and submit a 911 Telecommunicator Application. Applications will be accepted until the position is filled. Custer County is an equal opportunity employer.

#hc

City/State

Harrisonburg, VA

Work Shift

Third (Nights)

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher.

This position is on-site in Harrisonburg, Virginia.

Position Status: Hiring for full-time nights

Position Location: Rockingham Atrium- Harrisonburg, VA

Standard Working Hours: 7:30PM - 6:00AM. 4 - 10 hour shifts. Rotating weekends. Must work 3 holidays.

Overview

Sentara Communications Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.

Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology preferred. .

Education

* High school diploma or equivalent



Certification/Licensure

* No specific certification or licensure requirements



Experience

* Two years customer service experience Required


* Two years call center experience Required


* Must have experience in emergency management and/or 911 emergency dispatch



Benefits: Caring For Your Family and Your Career

* Medical, Dental, Vision plans
* Adoption, Fertility and Surrogacy Reimbursement up to $10,000
* Paid Time Off and Sick Leave
* Paid Parental & Family Caregiver Leave
* Emergency Backup Care
* Long-Term, Short-Term Disability, and Critical Illness plans
* Life Insurance
* 401k/403B with Employer Match
* Tuition Assistance - $,250/year and discounted educational opportunities through Guild Education
* Student Debt Pay Down - 10,000
* Reimbursement for certifications and free access to complete CEUs and professional development
* Pet Insurance
* Legal Resources Plan
* Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Overview
This position is onsite at Cheshire Medical Center in Keene, NH. This is not a remote position.
Monday-Friday 10:30am-7:00pm.
The DH benefit's package starts the first day of employment.
Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals’ performance.
Responsibilities
* Provides training and guidance for employees. Assists in system training.
* Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
* Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
* Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
* Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems, and notifies appropriate people to repair system.
* Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
* Maintains and issues spare radio pagers as required and per procedure.
* Assists supervisor in performance assessments of the technician staff.
* Participates in a rotation of weekend on call.
* Performs other duties as required or assigned.
Qualifications
* High School Diploma or Equivalent.
* Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
* Intermediate Computer Skills
* Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
* Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
* Demonstrated expertise in all Center operations, systems and equipment.
* Excellent organization, initiative, problem solving skills and attention to detail.
* Complying with D-H policies and standards for all actions related to their role.
Required Licensure/Certifications
- 911 Training Certification within first six (6) months of employment
* Area of Interest:Secretarial/Clerical/Administrative
* Pay Range:$19.20/Hr. - $29.76/Hr.
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Day
* Job ID:33905
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

**Call Center/Customer Service**
**Security & Fire Protection Services Emergency Dispatcher B** Mesa, AZ Posted: 8/30/2025
Job Description
Job ID#:

Job Category:
Call Center/Customer Service
Position Type:
Associate - W2
Duration:
26
Shift:
1
**PDS Defense, Inc. is seeking a Security & Fire Protection Services Emergency Dispatcher B, in Mesa, AZ. Job ID# **
**Shifts** :
Multi shift, 1st, 2nd, 3rd
**Job Description:**
The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.
The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.
**Position Responsibilities:**
* Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
* Provide approved Pre-Arrival Instructions according to policies and procedures
* Make required and requested notifications
* Perform in a team environment
* Support training and Standard Operating Procedures (SOP) formulation as needed
* Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)
**Basic Qualifications (Required Skills/Experience):**
* 1+ years of experience multi-tasking and working in a team environment
* Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
* Willing to work variable shifts, including days, nights, weekends, and holidays
**Preferred Qualifications (Desired Skills/Experience):**
* Bachelor's degree or equivalent work or military experience
* 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
* Experience working under stressful situations in a collaborative team environment
* Experience taking ownership of actions and mistakes
* Experience accepting and implementing constructive criticism and feedback
* Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
* Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio
**Education / Experience:**
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience
(e.g. vocational school/Associate)
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Job Requirements
Minimum Security Clearance:
No Clearance
**VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled**
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ** or ** Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

Overview
This fulltime, evening position is located onsite in Lebanon, NH.
DH benefits start the first day of employment.
Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals’ performance.
Responsibilities
* Provides training and guidance for employees. Assists in system training.
* Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
* Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
* Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
* Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems and notifies appropriate people to repair system.
* Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
* Maintains and issues spare radio pagers as required and per procedure.
* Assists supervisor in performance assessments of the technician staff.
* Participates in a rotation of weekend on call.
* Performs other duties as required or assigned.
Qualifications
* High School Diploma or Equivalent.
* Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
* Intermediate Computer Skills
* Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
* Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
* Demonstrated expertise in all Center operations, systems and equipment.
* Excellent organization, initiative, problem solving skills and attention to detail.
* Complying with D-H policies and standards for all actions related to their role.
Required Licensure/Certifications
- 911 Training Certification within first six (6) months of employment
* Area of Interest:Secretarial/Clerical/Administrative
* Pay Range:$19.20/Hr. - $29.76/Hr.
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Evening
* Job ID:30755
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

**Want to make a difference and work with an exceptional team of 9-1-1 professionals?** The City of Littleton is one of the Denver metro area's top places to live, work, and play. Our emergency dispatchers are at the heart of public safety operations. If you are interested in a fast paced highly rewarding career, bring your passion and talents to the City of Littleton as an Emergency Services Dispatcher. We are looking for people who want to help others and give back to the community. Your unique skills are critical to the success of our organization. The Littleton Police Communication Center is staffed by professionals trained to answer incoming 9-1-1 and non-emergency calls, assess priorities of calls and dispatch the appropriate emergency responses to ensure the safety of citizens, visitors and emergency personnel.
The Emergency Services Dispatcher receives non-emergency and emergency 9-1-1 calls from the public and dispatches the appropriate emergency units. Maintains and verbally communicates resource information to police officers, and citizens. Determines and dispatches appropriate police units to respond to both emergency and routine situations. Contacts and coordinates support agency response to calls.
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America's Best Small Cities ( , and a top place to raise a family. Learn more about everything Littleton has to offer at VisitLittleton.org . Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, see the 2025 Benefit Guide ( .
The City of Littleton believes in attracting and retaining the best talent and our strategies include **hiring in at market pay** and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.
**Hiring pay range $31.74 - $5.08 per hour**
**Hiring pay range for Lateral 34.80 - 38.46 per hour**
**Hiring Incentive:**
This position includes a ** 2,000 Hiring Incentive**
( 500 payable on first full paycheck; 500 payable upon successful completion of training; 1,000 payable upon successful completion of 12-month probationary period).
This full-time position is non-exempt per FLSA and is eligible for overtime compensation.
**Work Schedule** : This is a full-time position and may be assigned a 10-hour shift or a 12-hour shift, during the day or at night, depending on department needs.
**Application Deadline** : Applications will be accepted until finalists are identified or the position is filled, but **preference will be given to complete applications received by August 31, 2025** . Those who do not apply by this date may or may not be considered.
**HIRING PROCESS**
+ Applications will be reviewed by the Division Manager
+ Testing (Criticall and PEP) - Self testing, proctored by Dispatch Supervisors
+ Interviews - Minimum of two on panel; Dispatch supervisors and/or current Communications Training dispatchers
+ Background Investigation - Qualified candidates assigned to an investigator
+ Polygraph and Psychological scheduled during background investigation process
+ Offer made at conclusion
The expected duration of the hiring process is 6 to 12 weeks. Applicants who enter the process but are not selected for employment are not eligible to re-apply for the same position with the City of Littleton for one year.
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
+ Receives emergency and non-emergency calls daily by radio and telephone reporting or requesting emergency law enforcement assistance.
+ Records information received, elevates emergency response, prioritizes simultaneous multiple calls, and dispatches or coordinates with law enforcement or fire personnel for appropriate response personnel and equipment.
+ Provides requested information or assistance, takes and routes messages, or transfers callers to the appropriate individual or agency.
+ Maintains and updates current information of personnel assignments, police officers, emergency medic vehicles and equipment, including location and status of service.
+ Enters data into computer terminals; composes and types messages; records reports, forms, correspondence, written materials from telephone and radio voice communications, obtains approvals and signatures as required; and makes and distributes copies as required.
+ Maintains and retrieves computer data files on stolen property and missing and wanted persons.
+ Sends teletype information to other law enforcement agencies via CCIC/NCIC computer systems.
+ Responds to media calls after major incidents and assists the PIO with disseminating information to the news media and public after the PIO has issued a statement that can be released.
+ Researches, locates, and retrieves information and documents from electronic and other information sources.
+ Observes and follows established city and department policies and procedures daily.
+ Plans and arranges work schedule and establishes priorities to complete scheduled, assigned work within parameters assigned by the supervisor.
+ Other similar duties and projects as assigned.
**MINIMUM QUALIFICATIONS:**
**Minimum Qualifications - Emergency Services Dispatcher:**
+ High school diploma or equivalent; and
+ One (1) year of customer service experience; or
+ An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.
+ Requires certification of CCIC/NCIC operations within six months of issuance of operator security/number.
+ Must maintain CCIC/NCIC certification with a renewal of certification every two years.
+ Must be able to pass a pre-employment criminal background check, polygraph exam, psychological evaluation, drug screen, and physical.
**Minimum Qualifications - Lateral:**
+ High school diploma or equivalent; and
+ Two (2) years of dispatch experience at a primary PSAP; and
+ Current CCIC/NCIC certification or its equivalent for out of state applicants; and
+ Current Incident Command System (ICS) certificate.
+ Must maintain CCIC/NCIC certification with a renewal of certification every two years.
+ Must be able to pass a pre-employment criminal background check, polygraph exam, psychological evaluation, drug screen, and physical.
**KNOWLEDGE, SKILLS, ABILITIES:**
+ Expert ability to remain calm and rational in emergency situations and respond and communicate clearly, accurately, and appropriately to callers who may be incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive to verbal communications.
+ Expert ability to receive, record, and respond to simultaneous multiple emergency calls for assistance including the ability to correctly prioritize and communicate responses to appropriate personnel or support agencies.
+ Advanced knowledge of the principles, techniques and practices of emergency services dispatching, department emergency response protocols and procedures, and the skill and ability to apply those principles and techniques to perform the essential duties/responsibilities of the position.
+ Ability to read, understand, and interpret street and emergency response maps including the ability to receive and give directions using maps.
**WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:**
+ Physical activities include frequently lifting (from a sitting or bending position) objects weighing up to 10 pounds with or without assistance.
+ Long periods of sitting, standing or walking may be required. Assigned work is performed indoors in an emergency communications center environment with occasional work outside; that includes exposure to multiple telephone and radio signals; tone alarms; and in-person, radio, and telephone voice communications, loud noises, and vibrations.
**Equal Employment Opportunity**
The City of Littleton is an Equal Employment Opportunity employer and intends to provide equal employment opportunities to all employees and job applicants regardless of age, ancestry, color, creed, disability, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, military or veteran status, or any other status protected by applicable law, and to hire and retain the best-qualified individuals without regard to any of these factors. This prohibition includes unlawful harassment based on a protected class.
The City of Littleton will consider reasonable accommodations throughout the recruitment process and employment. Applicants and employees can request an accommodation by contacting Human Resources at or emailing .
**Drug- and Alcohol-Free Workplace**
The City of Littleton is committed to the health and safety of all its employees. To ensure a safe and productive work environment the city prohibits the use, sale, dispensation, manufacture, distribution or possession of alcohol, drugs, controlled substances or drug paraphernalia on any city premises or worksites. No employee shall report to work or be at work with alcohol or with any detectable amount of prohibited drugs in the employee's system. A detectable amount refers to the standards generally used in workplace drug & alcohol testing. This prohibition specifically includes marijuana, and decriminalized psychedelics whether used for medical purposes or obtained legally under state law.
**Set Up Job Alerts!**
You can set up job alerts by creating an account. Once your account is set up, click the Job Alert link on your Candidate Home account page.
Interested in working with the Littleton Police Department as a sworn officer? Submit an interest form and the department will contact you when a position is posted:
**LPD Officer Interest Form ( see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

**Job Type:** Per Diem **Time Type:** Part time **Work Shift:** Rotating (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center Boston to appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for safe transport of patients to their correct destination, and appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulances Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS interfacility transfer treatment protocols. **Job Description:** **Primary Responsibilities:** + Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department. Answers the phone line using proper, professional radio etiquette and directs calls appropriately. Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units. (essential) + Enters and tracks appropriate information in the computer system. Each call is logged on daily log/Autocad system immediately after received from computer. Utilizes GPS system to locate and dispatch closest and most appropriate ambulance. (essential) + Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service. (essential) + Clarifies instructions and coordinates services with requester. (essential) + Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments. (essential) + Schedules transport of patients in a timely manner. (essential) + Notifies departments of patient departure times. (essential) + Reports issues, problems, etc., to supervisor/manager as needed. (essential) + Assists in obtaining coverage for sick calls in the absence of supervisor/manager. (essential) + Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times. (essential) **Required Qualifications:** + High School diploma or GED required. + 0-1 years related work experience required. + Previous hospital telecommunications experience + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** + Emergency Medical Services experience. + Geographical knowledge of surrounding area preferred. GPS locator software preferred. + Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred. **Competencies:** **Decision Making:** Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Social/Environmental Requirements:** Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs. No substantial exposure to adverse environmental conditions **Health Care Status:** NHCW: No patient contact.- _Health Care Worker Status may vary by department_ **Sensory Requirements:** Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity <3 feet, Conversation, Monitoring Equipment, Telephone, Background Noise. **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break.Rarely there may be Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more ( about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**

**Job Description:**
Are you calm under pressure, quick-thinking, and passionate about saving lives? Join our frontline team as a Hospital Emergency Response Dispatcher, where every second counts and every call matters. You'll be the critical link between emergency calls and life-saving medical response, ensuring rapid, accurate, and compassionate coordination of care.
**This position could work weekends and will be expected to work holidays.**
**Essential Functions**
+ Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
+ Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
+ Clearly and correctly conduct overhead page announcements per established protocols.
+ Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
+ Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
+ Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
+ Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)
+ Perform other call center answering and call routing functions as necessary.
+ Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.
**Skills**
+ Maintain a professional demeanor and adhere to established dispatch protocols.
+ Ability to remain calm and effective during busy, high stress situations.
+ Demonstrated written and oral communication skills
+ Interpersonal communication
+ Answering high volume of phone calls
+ Multitasking
+ Prioritization
**Qualifications**
+ Demonstrated customer service experience.
+ Preferred previous experience in a call center.
+ Computer and data entry proficiency.
+ Preferred High School Diploma or GED
**Physical Requirements:**
**Physical Requirements**
+ Ongoing need to see and read information, documents, monitors, identify equipment and supplies
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ Sitting for extended periods.
+ Lifting and carrying up to 10 lbs.
+ Must be able to proficiently hear, see and speak.
+ Ability to respond and handle audible and visual alarms
**Location:**
Good Samaritan Hospital
**Work City:**
Lafayette
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.81 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

**Job Description:**
A Dispatcher is a member of a call center which not only handles PBX functions but serves as an essential part to emergency communications during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations. As the first point of contact for emergencies and the general public seeking information, a successful candidate will be able to balance excellent customer service with the ability to handle emergencies quickly and decisively. Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations.
**This position will require to work holidays, position is open 24/7. Training will be 6 - 8 weeks**
**Essential Functions**
+ Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
+ Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
+ Clearly and correctly conduct overhead page announcements per established protocols.
+ Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
+ Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
+ Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
+ Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)
+ Perform other call center answering and call routing functions as necessary.
+ Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.
**Skills**
+ Maintain a professional demeanor and adhere to established dispatch protocols.
+ Ability to remain calm and effective during busy, high stress situations.
+ Demonstrated written and oral communication skills
+ Interpersonal communication
+ Answering high volume of phone calls
+ Multitasking
+ Prioritization
**Qualifications**
+ Demonstrated customer service experience.
+ Preferred previous experience in a call center.
+ Computer and data entry proficiency.
+ Preferred High School Diploma or GED
**Physical Requirements:**
**Physical Requirements**
+ Ongoing need to see and read information, documents, monitors, identify equipment and supplies
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ Sitting for extended periods.
+ Lifting and carrying up to 10 lbs.
+ Must be able to proficiently hear, see and speak.
+ Ability to respond and handle audible and visual alarms
**Location:**
Lake Park Building
**Work City:**
West Valley City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.39 - $24.99
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.