9 Emergency Dispatcher jobs in the United States

**Why Mayo Clinic**
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
**Benefits Highlights**
+ Medical: Multiple plan options.
+ Dental: Delta Dental or reimbursement account for flexible coverage.
+ Vision: Affordable plan with national network.
+ Pre-Tax Savings: HSA and FSAs for eligible expenses.
+ Retirement: Competitive retirement package to secure your future.
**Responsibilities**
Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.
**Qualifications**
High school diploma/GED. One year of customer service, call center or dispatching experience.
**Additional Qualifications**
EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.
**License or Certification**
Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.
**Exemption Status**
Nonexempt
**Compensation Detail**
$29.11 - $43.68 / hour
**Benefits Eligible**
Yes
**Schedule**
Full Time
**Hours/Pay Period**
72
**Schedule Details**
Dependent upon openings at the time of offer. Shifts are 12 hours. Day, Night, and rotation shifts typically available.
**Weekend Schedule**
Typically every other weekend
**International Assignment**
No
**Site Description**
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Opportunity**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
**Recruiter**
Tammy Pfeifer
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Job Title: Label Dispatch Operator
Job Description
As a Label Dispatch Operator, you will play a crucial role in printing customer-facing labels for regulated products and preparing lot-specific batch records. You will work both independently and as part of a team, ensuring that all products meet or exceed quality specifications. Your role will involve effective communication and interfacing with work groups to complete daily production tasks.
Responsibilities
+ Print customer-facing labels for regulated products.
+ Prepare lot-specific batch records in accordance with established standard operating procedures.
+ Communicate and interface with work groups to ensure the completion of daily production.
+ Work in a standard laboratory environment while adhering to room-specific PPE requirements.
+ Complete company training requirements on time and operate within all ISO and FDA standards.
+ Maintain excellent attention to detail of alpha and numerical text as well as symbols.
+ Peer review team members' work to catch errors and collaborate to reduce discrepancies.
+ Ensure high accuracy in performing all functions to prevent non-conforming products.
+ Be ready to start work on-time daily and maintain strong attendance.
+ Receive one-on-one instruction through process-specific on-the-job training.
Essential Skills
+ Proficiency with labeling software and batch record management.
+ Strong attention to detail and accuracy.
+ Ability to work in a fast-paced environment with changing priorities.
+ Proficiency in Microsoft Office Suite, including Microsoft Teams, Outlook, and Excel.
+ Ability to lift up to 40 pounds.
+ Ability to follow policies and procedures and meet production schedules.
Additional Skills & Qualifications
+ Minimum of 0-2 years related experience.
+ High school diploma or equivalent required.
+ Experience in a life science company preferred.
+ Biology or chemistry experience preferred but not required.
+ Familiarity with Bartender Label Printing Software preferred but not required.
Work Environment
You will work primarily in a cleanroom and office environment, reviewing batch records and creating labels. The role requires adherence to GMP manufacturing standards and PPE requirements, including wearing company-provided hairnets, beard nets (if applicable), lab coats, safety glasses, and closed shoes. The position involves working mostly with computers, documents, and printers, including Xerox and Sato label printers. The shift is from 2pm to 10:30pm.
Pay and Benefits
The pay range for this position is $21.09 - $21.09/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frederick,MD.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

Job Title: Label Dispatch Operator
Job Description
As a Label Dispatch Operator, you will play a crucial role in printing customer-facing labels for regulated products and preparing lot-specific batch records. You will work both independently and as part of a team, ensuring that all products meet or exceed quality specifications. Your role will involve effective communication and interfacing with work groups to complete daily production tasks.
Responsibilities
+ Print customer-facing labels for regulated products.
+ Prepare lot-specific batch records in accordance with established standard operating procedures.
+ Communicate and interface with work groups to ensure the completion of daily production.
+ Work in a standard laboratory environment while adhering to room-specific PPE requirements.
+ Complete company training requirements on time and operate within all ISO and FDA standards.
+ Maintain excellent attention to detail of alpha and numerical text as well as symbols.
+ Peer review team members' work to catch errors and collaborate to reduce discrepancies.
+ Ensure high accuracy in performing all functions to prevent non-conforming products.
+ Be ready to start work on-time daily and maintain strong attendance.
+ Receive one-on-one instruction through process-specific on-the-job training.
Essential Skills
+ Proficiency with labeling software and batch record management.
+ Strong attention to detail and accuracy.
+ Ability to work in a fast-paced environment with changing priorities.
+ Proficiency in Microsoft Office Suite, including Microsoft Teams, Outlook, and Excel.
+ Ability to lift up to 40 pounds.
+ Ability to follow policies and procedures and meet production schedules.
Additional Skills & Qualifications
+ Minimum of 0-2 years related experience.
+ High school diploma or equivalent required.
+ Experience in a life science company preferred.
+ Biology or chemistry experience preferred but not required.
+ Familiarity with Bartender Label Printing Software preferred but not required.
Work Environment
You will work primarily in a cleanroom and office environment, reviewing batch records and creating labels. The role requires adherence to GMP manufacturing standards and PPE requirements, including wearing company-provided hairnets, beard nets (if applicable), lab coats, safety glasses, and closed shoes. The position involves working mostly with computers, documents, and printers, including Xerox and Sato label printers. The shift is from 2pm to 10:30pm.
Pay and Benefits
The pay range for this position is $21.09 - $21.09/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frederick,MD.
Application Deadline
This position is anticipated to close on Jul 21, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

**Want to make a difference and work with an exceptional team of 9-1-1 professionals?** The City of Littleton is one of the Denver metro area's top places to live, work, and play. Our emergency dispatchers are at the heart of public safety operations. If you are interested in a fast paced highly rewarding career, bring your passion and talents to the City of Littleton as an Emergency Services Dispatcher. We are looking for people who want to help others and give back to the community. Your unique skills are critical to the success of our organization. The Littleton Police Communication Center is staffed by professionals trained to answer incoming 9-1-1 and non-emergency calls, assess priorities of calls and dispatch the appropriate emergency responses to ensure the safety of citizens, visitors and emergency personnel.
The Emergency Services Dispatcher receives non-emergency and emergency 9-1-1 calls from the public and dispatches the appropriate emergency units. Maintains and verbally communicates resource information to police officers, and citizens. Determines and dispatches appropriate police units to respond to both emergency and routine situations. Contacts and coordinates support agency response to calls.
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America's Best Small Cities ( , and a top place to raise a family. Learn more about everything Littleton has to offer at VisitLittleton.org . Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, see the 2025 Benefit Guide ( .
The City of Littleton believes in attracting and retaining the best talent and our strategies include **hiring in at market pay** and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.
**Hiring pay range $31.74 - $5.08 per hour**
**Hiring pay range for Lateral 34.80 - 38.46 per hour**
**Hiring Incentive:**
This position includes a ** 2,000 Hiring Incentive**
( 500 payable on first full paycheck; 500 payable upon successful completion of training; 1,000 payable upon successful completion of 12-month probationary period).
This full-time position is non-exempt per FLSA and is eligible for overtime compensation.
**Work Schedule** : This is a full-time position and may be assigned a 10-hour shift or a 12-hour shift, during the day or at night, depending on department needs.
**Application Deadline** : Applications will be accepted until finalists are identified or the position is filled, but **preference will be given to complete applications received by June 29, 2025** . Those who do not apply by this date may or may not be considered.
**HIRING PROCESS**
+ Applications will be reviewed by the Division Manager
+ Testing (Criticall and PEP) - Self testing, proctored by Dispatch Supervisors
+ Interviews - Minimum of two on panel; Dispatch supervisors and/or current Communications Training dispatchers
+ Background Investigation - Qualified candidates assigned to an investigator
+ Polygraph and Psychological scheduled during background investigation process
+ Offer made at conclusion
The expected duration of the hiring process is 6 to 12 weeks. Applicants who enter the process but are not selected for employment are not eligible to re-apply for the same position with the City of Littleton for one year.
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
+ Receives emergency and non-emergency calls daily by radio and telephone reporting or requesting emergency law enforcement assistance.
+ Records information received, elevates emergency response, prioritizes simultaneous multiple calls, and dispatches or coordinates with law enforcement or fire personnel for appropriate response personnel and equipment.
+ Provides requested information or assistance, takes and routes messages, or transfers callers to the appropriate individual or agency.
+ Maintains and updates current information of personnel assignments, police officers, emergency medic vehicles and equipment, including location and status of service.
+ Enters data into computer terminals; composes and types messages; records reports, forms, correspondence, written materials from telephone and radio voice communications, obtains approvals and signatures as required; and makes and distributes copies as required.
+ Maintains and retrieves computer data files on stolen property and missing and wanted persons.
+ Sends teletype information to other law enforcement agencies via CCIC/NCIC computer systems.
+ Responds to media calls after major incidents and assists the PIO with disseminating information to the news media and public after the PIO has issued a statement that can be released.
+ Researches, locates, and retrieves information and documents from electronic and other information sources.
+ Observes and follows established city and department policies and procedures daily.
+ Plans and arranges work schedule and establishes priorities to complete scheduled, assigned work within parameters assigned by the supervisor.
+ Other similar duties and projects as assigned.
**MINIMUM QUALIFICATIONS:**
**Minimum Qualifications - Emergency Services Dispatcher:**
+ High school diploma or equivalent; and
+ One (1) year of customer service experience; or
+ An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.
+ Requires certification of CCIC/NCIC operations within six months of issuance of operator security/number.
+ Must maintain CCIC/NCIC certification with a renewal of certification every two years.
+ Must be able to pass a pre-employment criminal background check, polygraph exam, psychological evaluation, drug screen, and physical.
**Minimum Qualifications - Lateral:**
+ High school diploma or equivalent; and
+ Two (2) years of dispatch experience at a primary PSAP; and
+ Current CCIC/NCIC certification or its equivalent for out of state applicants; and
+ Current Incident Command System (ICS) certificate.
+ Must maintain CCIC/NCIC certification with a renewal of certification every two years.
+ Must be able to pass a pre-employment criminal background check, polygraph exam, psychological evaluation, drug screen, and physical.
**KNOWLEDGE, SKILLS, ABILITIES:**
+ Expert ability to remain calm and rational in emergency situations and respond and communicate clearly, accurately, and appropriately to callers who may be incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive to verbal communications.
+ Expert ability to receive, record, and respond to simultaneous multiple emergency calls for assistance including the ability to correctly prioritize and communicate responses to appropriate personnel or support agencies.
+ Advanced knowledge of the principles, techniques and practices of emergency services dispatching, department emergency response protocols and procedures, and the skill and ability to apply those principles and techniques to perform the essential duties/responsibilities of the position.
+ Ability to read, understand, and interpret street and emergency response maps including the ability to receive and give directions using maps.
**WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:**
+ Physical activities include frequently lifting (from a sitting or bending position) objects weighing up to 10 pounds with or without assistance.
+ Long periods of sitting, standing or walking may be required. Assigned work is performed indoors in an emergency communications center environment with occasional work outside; that includes exposure to multiple telephone and radio signals; tone alarms; and in-person, radio, and telephone voice communications, loud noises, and vibrations.
**Equal Employment Opportunity**
The City of Littleton is an Equal Employment Opportunity employer and intends to provide equal employment opportunities to all employees and job applicants regardless of age, ancestry, color, creed, disability, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, military or veteran status, or any other status protected by applicable law, and to hire and retain the best-qualified individuals without regard to any of these factors. This prohibition includes unlawful harassment based on a protected class.
The City of Littleton will consider reasonable accommodations throughout the recruitment process and employment. Applicants and employees can request an accommodation by contacting Human Resources at or emailing .
**Drug- and Alcohol-Free Workplace**
The City of Littleton is committed to the health and safety of all its employees. To ensure a safe and productive work environment the city prohibits the use, sale, dispensation, manufacture, distribution or possession of alcohol, drugs, controlled substances or drug paraphernalia on any city premises or worksites. No employee shall report to work or be at work with alcohol or with any detectable amount of prohibited drugs in the employee's system. A detectable amount refers to the standards generally used in workplace drug & alcohol testing. This prohibition specifically includes marijuana, and decriminalized psychedelics whether used for medical purposes or obtained legally under state law.
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Interested in working with the Littleton Police Department as a sworn officer? Submit an interest form and the department will contact you when a position is posted:
**LPD Officer Interest Form ( see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

**Employment Type:**
Part time
**Shift:**
Rotating Shift
**Description:**
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
The Regional Command Center is looking to hire a On-Call/PRN Dispatch Operator at our Regional Medical Center in Boise!
**Position Highlights and Summary** **:**
+ Dispatch Operators work in our Regional Command Center.
+ The Regional Command Center is responsible for monitoring the alarms (life safety equipment, critical life plant functions, security cameras and panic alarms to name a few) for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers.
+ The Center also answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues and works very closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center also oversees Security ID badging.
**What You Will Do** **:**
+ As a Dispatch Operator you will work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner.
+ You will serve as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed.
+ In this role, you will remain calm and organized under all types of situations. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System.
+ You will monitor and document the following:oAll life safety equipment for SAHS and dispatches appropriate responders as necessary.oCritical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately.oSecurity cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. oFor PharmaWatch per regional contract to respond with the appropriate policy based on alert notification.
+ An ideal candidate will have strong teamwork, communication, and critical thinking skills, has a strong understanding of following written instructions and procedures, and is open to constructive feedback.
**Work Schedule** **:**
+ This position will work PRN/on-call for a variety of shifts.
+ Our shifts are offered 7 days a week and are: 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.
**Orientation and Training** **:**
The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift, so some flexibility is needed initially for training. Our shifts are 7am - 3pm, 8am - 4pm, 11am - 7pm, 3pm - 11pm, and 11pm - 7am.
**Minimum Qualifications** **:**
+ High school diploma or equivalent required. Associate or bachelor's degree preferred.
+ Dispatch and/or hospital experience preferred.
**Highlights and Benefits**
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
+ We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
+ Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
+ We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
Visit ( to learn more!
**Saint Alphonsus Facility Information** **:**
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
+ Top 15 Health Systems in the country by IBM Watson Health;
+ The region's most advanced Trauma Center (Level II);
+ Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

**Position Description**
Are you looking for a career where you can make a significant impact every day? Explore this opportunity to become a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher in Bossier, Louisiana.
Serco's MAP Dispatchers monitor video images to detect and verify crashes, debris, abandoned or disabled vehicles, and hazardous and non-hazardous spills on roadways. They provide this information to DOTD personnel statewide, local law enforcement, and other first responders to assist in safely clearing and reopening the roads.
Serco supports the Louisiana Department of Transportation and Development (DOTD) in its initiative to enhance the Transportation Management Center (TMC) operations and improve coordination with partners in responding to road incidents. We achieve this goal with an experienced and highly trained team of MAP Dispatchers. The team works closely with DOTD personnel statewide, local law enforcement, and other first responders daily.
**As a MAP Dispatcher, you can expect to:**
+ Use ATMS iNet software to control and monitor field devices, such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and other technologies related to devices that may form part of an Intelligent Transportation System (ITS).
+ Monitor video images to detect and verify incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
+ Use ATMS iNet software to log confirmed incidents, construction, and maintenance lane closures.
+ Utilize Global Positioning System (GPS)-enabled software to track the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are most needed.
+ Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of the incident as advised by public safety entities or Department personnel.
+ Communicate via radio, landline, or phone with law enforcement, EMS, fire departments, or towing services; provide clear and accurate information regarding incidents and the required response.
+ Communicate via radio, landline, or phone with Department personnel statewide, including Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.
+ Input repair tickets for malfunctioning ITS equipment.
+ Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations, adhering to radio protocol and using proper 10-codes.
+ Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.
+ Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or a specified region, as determined by LSP. Confirm activation with DOTD and LSP.
+ Receive a call from Zetron indicating a high-water level and communicate this information to the appropriate DOTD District staff.
+ When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.
+ Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers, Department Operations staff, relevant local agencies, other authorities, and towing and wrecker companies to manage and clear traffic incidents.
+ Support all emergency/special events operations, such as severe weather events and special events that generate high traffic volume, such as mobile operations and political rallies.
+ Log potential and confirmed incidents, construction, and maintenance closures using ITS software.
+ Monitor weather conditions for potential traffic problems and make necessary communications to take appropriate actions. Update entries/information on the 511la.org website.
+ Complete annual one-day ride-along with MAP units.
+ Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies regarding traffic and road conditions; direct calls to the appropriate personnel in traffic operations, the ITS Section, or take necessary action.
+ Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.
+ Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.
+ Perform Traffic Management (TM) operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the project's scope.
**Qualifications**
**To be successful in this role, you must have:**
+ High School Diploma or GED
+ Technical skills and knowledge acquired from prior communications experience or on-the-job training.
+ Ability to verbally communicate effectively under stressful conditions is a must.
+ Ability to type and operate CAD systems, CCTV, computer programs/systems, and radio equipment.
+ 0-2 years of customer support or equivalent experience within the last three years.
+ Availability to work in shifts that cover 24/7 operations and various schedules, including nights, weekends, holidays, and state of emergency. Shifts are 12 hours.
+ English-language speaking and writing skills to compose clear and concise sentences without errors in spelling or grammar.
+ Ability to complete and pass the 5-week (paid) training.
**Additional desirable qualifications:**
+ 1-2 years prior police/emergency response dispatching experience
+ Knowledge of Public Safety operations.
**This position is contingent upon your ability to pass a pre-employment criminal history check and drug screen.**
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _70193_
**Recruiting Location : Location** _US-LA-Shreveport_
**Category** _Other_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPITS_

**Position Description**
Are you looking for a career where you can make a significant impact every day? Explore this opportunity to become a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher in Lake Charles, Louisiana.
Serco's MAP Dispatchers monitor video images to detect and verify crashes, debris, abandoned or disabled vehicles, and hazardous and non-hazardous spills on roadways. They provide this information to DOTD personnel statewide, local law enforcement, and other first responders to assist in safely clearing and reopening the roads.
Serco supports the Louisiana Department of Transportation and Development (DOTD) in its initiative to enhance the Transportation Management Center (TMC) operations and improve coordination with partners in responding to road incidents. We achieve this goal with an experienced and highly trained team of MAP Dispatchers. The team works closely with DOTD personnel statewide, local law enforcement, and other first responders daily.
**As a Dispatcher, you can expect to:**
+ Use ATMS iNet software to control and monitor field devices, such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and other technologies related to devices that may form part of an Intelligent Transportation System (ITS).
+ Monitor video images to detect and verify incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
+ Use ATMS iNet software to log confirmed incidents, construction, and maintenance lane closures.
+ Utilize Global Positioning System (GPS)-enabled software to track the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are most needed.
+ Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of the incident as advised by public safety entities or Department personnel.
+ Communicate via radio, landline, or phone with law enforcement, EMS, fire departments, or towing services; provide clear and accurate information regarding incidents and the required response.
+ Communicate via radio, landline, or phone with Department personnel statewide, including Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.
+ Input repair tickets for malfunctioning ITS equipment.
+ Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations, adhering to radio protocol and using proper 10-codes.
+ Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.
+ Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or a specified region, as determined by LSP. Confirm activation with DOTD and LSP.
+ Receive a call from Zetron indicating a high-water level and communicate this information to the appropriate DOTD District staff.
+ When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.
+ Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers, Department Operations staff, relevant local agencies, other authorities, and towing and wrecker companies to manage and clear traffic incidents.
+ Support all emergency/special events operations, such as severe weather events and special events that generate high traffic volume, such as mobile operations and political rallies.
+ Log potential and confirmed incidents, construction, and maintenance closures using ITS software.
+ Monitor weather conditions for potential traffic problems and make necessary communications to take appropriate actions. Update entries/information on the 511la.org website.
+ Complete annual one-day ride-along with MAP units.
+ Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies regarding traffic and road conditions; direct calls to the appropriate personnel in traffic operations, the ITS Section, or take necessary action.
+ Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.
+ Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.
+ Perform Traffic Management (TM) operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the project's scope.
**Qualifications**
**To be successful in this role, you will have:**
+ High School Diploma or GED
+ Technical skills and knowledge acquired from prior communications experience or on-the-job training.
+ Ability to verbally communicate effectively under stressful conditions is a must.
+ Ability to type and operate CAD systems, CCTV, computer programs/systems, and radio equipment.
+ 0-2 years of customer support or equivalent experience within the last three years.
+ Availability to work various schedules, weekends, holidays, and state of emergencies. Shifts are 12 hours 6am - 7pm.
+ English-language speaking and writing skills to compose clear and concise sentences without errors in spelling or grammar.
+ Ability to complete and pass the 5-week (paid) training.
**Additional desirable qualifications:**
+ 1-2 years prior police/emergency response dispatching experience
+ Knowledge of Public Safety operations.
**This position is contingent upon your ability to pass a pre-employment criminal history check and drug screen.**
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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**Recruiting Location : Location** _US-LA-Lake Charles_
**Category** _Other_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPITS_