42 Emerson Automation Solutions jobs in Round Rock

Job Description:
Who we are:
Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technolo gy, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:
We are searching for a Technical Support Analyst. This position supports the operation of the help desk and serves as focal point for customer concerns and is responsible for providing enterprise-level technical assistance related to computer systems, hardware, network, and software issues through various intake channels. Resolves customer issues timely through problem-solving process and follows up with customers to ensure the issue has been resolved. Reports problems with procedures and makes suggestions for improvements. Infrequent travel may be required.
Day-to Day-Duties and Responsibilities:
- Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required.
- Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals.
- Ability to navigate multiple computer systems while interacting with the customer.
- Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Drive closure of incidents & problems meeting defined SLA.
- Ability to absorb and retain information quickly.
- Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate.
- Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy.
- Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference.
- Participates as part of a team and in team assignments when necessary.
- Assist with produc t rollouts, upgrades and special projects supporting the bank and user community.
- Comfortable receiving ongoing performance feedback and coaching.
- Flexible to provide support evenings, weekends/holidays as and when required for on call rotation.
- Educate customers on product features, best practices, and self-help resources.
- Stay up to date with product updates, industry trends, and best practices.
What You Bring to the Team:
It is an important role that covers many skills. This position requires:
Associates degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or two (2) to four (4) years of experience. (Desktop Support, Systems Administration, Network Administration) Prefer call center experience in a technical helpdesk environment. CompTIA A+, Microsoft, or other industry certifications would be desirable. The ideal candidate should have excellent problem-solving skills, strong communication abilities, a customer-oriented approach, and a keen interest in technology.
- Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear.
- Strong customer service skills with a patient and friendly approach.
- Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS.
- Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365.
- Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
- Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls.
- Working knowledge of ITSM/ticketing tools (e.g., ServiceNow).
- Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.
- Ability to exercise sound judgment, use discretion and main tain confidentiality
- Excellent problem-solving, verbal and written communication, and interpersonal skills.
- Possesses analytical thinking and mathematical skills.
- Ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively in a team environment.
- A minimal degree of creativity and latitude is expected.
- Strong attention to detail and organizational skills.
Our benefits:
In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:
- Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
- 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of w hich vest on the first day of employment
- Employer paid long-term disability and life insurance
- Generous vacation leave, sick leave, and up to eleven paid holidays
- Paid parental leave program of up to six weeks
- Up to five days per year to volunteer in local community organizations, services, or events
- Ongoing professional development opportunities
- Generous tuition-reimbursement program
- Physical fitness incentive plan
- Employer matching gifts program
- Modern hybrid work schedule combining in office and remote work locations.
Our culture:
In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a diverse workforce, development and career advancement and recognizing the hard work of individuals who contribute to our success.
Important note: We care about your hiring process and take it seriously. A real person will review your application and resume, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls, text messages, emails, video interviews, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V
#LI-Hybrid

Category:

• Support Services

• Full-Time

Hello,

Greetings!

This is Abhinav from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Technical Support Analyst

Location: Austin, TX

Duration: Fulltime

JOB DESCRIPTION :

1. Configuring New Hire Laptops
2. Asset disposal and pick up.
3. QR Conference Code Creation
4. Filling Vending Machines
5. Call Center Reconfiguration
6. Processing laptops into/out of Legal Review
7. Receiving equipment/updating equipment portal
8. Asset Management (Audit scans, inventory, orders)
9. Coordinating 3rd party Repair Services
10. WPS Hot spares
11. AV Room Sweeps
12. This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

1. Basic tech support and troubleshooting skills for Windows/Mac
2. Imaging and provisioning computers
3. Working with a ticketing system
4. Closing tickets and tasks
5. Supporting hardware audits
6. Assisting with hardware refresh
7. AV Room Sweeps
8. Asset Management Tasks (audit, vending, inventory)

An Amazing Career Opportunity fora Technical Support Engineer, Authentication & Credential Management!

Location: Austin, Texas

Job ID: 38109

As a Technical Support Engineer, you will have the aptitude and drive to not only analyze and mitigate technical cases, but also the passion to gain a clear understanding of all the technologies root cause. Your primary objectives within the role are to effectively manage technical support cases within SLA driving exceptional service for HID Global customers, supporting authentication and credential management products.

Communication skills, both technical and social, are critical for this role. You will be required to communicate with senior level technical and managerial roles, both internal at HID Global, and with our external customers. Sales, or Professional Services may also be involved in some issues, however it is the technical support team who owns the case and is responsible for keeping all stakeholders informed until resolution, taking ownership of major Incidents and ensuring to communicate effectively throughout the process, defining a clear plan to mitigation / resolution.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

As our Technical Support Engineer, you'll support HID's successby:

• Performing incident management, ensuring that all cases are effectively managed, updating incidents, and working to SLA.
• Implementing a strong work and customer ethic to mitigate escalations, however when raised taking ownership and driving through to resolution.
• Delivering exceptional service to the customer and aiding to evolve the ethos of technical support becoming more customer centric.
• Understanding new and existing technologies to ensure development opportunities.
• Highlighting overall deliverables and areas which need support or improvement.
• Working in alignment with the wider technical support function, adopting working practices and processes to aid in evolving the Global IAM TS model.
• Troubleshooting & resolving technical problems reported by HID Global customers.
• Advising Senior level technical and management personnel at the customer site, independently negotiating resolution to issues that may span both the business and technical realm.
• Ensuring complex customer environments are meticulously reproduced, and problems vetted before logging bugs with our Engineering teams.
• Frequently advising the Engineering team on the true nature of the issue, impact and priority.
• Delivering timely and detailed communication to all parties is critical while case is in progress.
• Driving issues to resolution through the customer and other departments as required.
• Taking ownership of Major incidents, drive communication and mitigation.
• On call - Participating in the on-call rotation to support customer-facing environments. (with on-call bonus).

YourExperienceand Background include:

• BS in Computer Science, or related field. Candidates with equivalent education, plus relevant work experience may also be considered.
• 3+ years of experience in a progressively more responsible technical role.
• Previous experience delivering in a similar role with technical management accountability (including Incident management / Major incident management).
• Experience utilizing and implementing ITIL Framework, preferably ITIL certified.
• Current and strong experience in Microsoft Server Technologies and consumer authentication with implementation of large .NET technology with SQL Server or Oracle Database systems within enterprise setting is required.
• Excellent Windows Server and Linux skills (Preferably RedHat, CentOS or Ubuntu).
• Active Directory, ADFS.
• Database Experience: SQL Server, SQL Queries, Oracle.
• Linux.
• Windows Server.
• An understanding of the following: Web Application Servers, Firewalls, Databases, Proxy servers or Load Balancers.
• Development skills in at least one of the following Java, Python, C, Perl, JavaScript, Node.js.
• An understanding of at least one cloud service provider (example: Alibaba, Microsoft Azure, Amazon Web Services, Google Cloud).
• An understanding of at least one of the following: FIDO, PKI, OAUTH / OAUTHII, OATH, OpenID Connect, TLS.
• An understanding of API and Postman / Troubleshooting.
• Understanding of Certificate Authorities / implementation and troubleshooting.
• Experience working with dynamic HTML components: e.g., AJAX, JavaScript, CSS, XML, HTML, XHTML.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal

• Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required.
• Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals.
• Ability to navigate multiple computer systems while interacting with the customer.
• Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Drive closure of incidents & problems meeting defined SLA.
• Ability to absorb and retain information quickly.
• Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate.
• Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy.
• Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference.
• Participates as part of a team and in team assignments when necessary.
• Assist with product rollouts, upgrades and special projects supporting the bank and user community.
• Comfortable receiving ongoing performance feedback and coaching.
• Flexible to provide support evenings, weekends/holidays as and when required for on call rotation.
• Educate customers on product features, best practices, and self-help resources.
• Stay up to date with product updates, industry trends, and best practices.

• Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear.
• Strong customer service skills with a patient and friendly approach.
• Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS.
• Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365.
• Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
• Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls.
• Working knowledge of ITSM/ticketing tools (e.g., ServiceNow).
• Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.
• Ability to exercise sound judgment, use discretion and maintain confidentiality
• Excellent problem-solving, verbal and written communication, and interpersonal skills.
• Possesses analytical thinking and mathematical skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a team environment.
• A minimal degree of creativity and latitude is expected.
• Strong attention to detail and organizational skills.

• Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
• 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment
• Employer paid long-term disability and life insurance
• Generous vacation leave, sick leave, and up to eleven paid holidays
• Paid parental leave program of up to six weeks
• Up to five days per year to volunteer in local community organizations, services, or events
• Ongoing professional development opportunities
• Generous tuition-reimbursement program
• Physical fitness incentive plan
• Employer matching gifts program
• Modern hybrid work schedule combining in office and remote work locations.

We're cutting-edge innovators. We're changing an industry. We're making a real difference.

Document Crunch builds AI-powered software tools for the built world. As the construction industry's only document compliance platform, we simplify complex construction contracts and project documents, identifying critical risk provisions and providing teams with real-time guidance to make great decisions and comply with contractual obligations throughout the project lifecycle. We empower the industry, make it more efficient, reduce risks, and protect profits. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our "CRUNCHERS" go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you'd like to become a Cruncher.

We Are Lion-Hearted
We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy, and authenticity.

We Are Fiercely Inspired
The privilege of this opportunity and the people we share it with inspires us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big.

We Are Growth-Minded
Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing, and evolving, because this is what makes for a great life experience.

About This Role:
Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team. You'll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams.

Key Responsibilities:

• First and second level investigations of customer and employee reported problems

• Customer support via phone, email, and chat

• Documentation of customer interactions

• Clear and thorough documentation of bug reproduction steps, customer requests, and troubleshooting articles

• Perform customer onboarding activities as needed

• Demonstrate product capabilities

• Maintain database of customer issues to help guide product and development decision making

• Testing pre-release features and bug fixes to ensure they meet customer expectations

• Be the voice of the customer within the company

• Help create knowledge base documentation

• Excellent oral and written communication skills

• Strong customer service ethic

• Strong understanding of web application frameworks and infrastructure

• Proficiency in diagnosing and troubleshooting browser-side and server-side issues

• Comfort communicating with both technical and non-technical stakeholders

• 3+ years of experience providing technical support for a web application

• Programming experience

• Experience supporting Microsoft Word Add-Ins

• Experience supporting email delivery services

• A strong desire to resolve users' issues and get things done

• Excellent organizational skills

• World class medical, dental, and vision benefits

• Participation in the employee stock option program

• Flexible Time Off Policy

• Ability to participate in our 401k

• Company paid Short Term Disability, Long Term Disability and Life Insurance

• Paid Parental Leave

• Monthly technical allowance

• Getting in close to the ground floor of an incredibly high-growth business

• Substantial internal growth opportunities and emphasis on personal & professional development

• Provide first and second-tier technical support to clients via phone, email, and live chat, addressing inquiries related to software functionality, system configurations, and reported issues.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions or escalating to higher-level support/engineering teams when necessary.
• Document all client interactions, technical issues, and resolution steps thoroughly and accurately in the ticketing system (e.g., Zendesk, ServiceNow).
• Guide clients through step-by-step solutions, product features, and best practices, providing clear and concise instructions.
• Develop and maintain a comprehensive knowledge base, creating and updating articles, FAQs, and troubleshooting guides to empower clients for self-service.
• Collaborate closely with development, quality assurance, and product teams to report bugs, provide client feedback, and contribute to product improvements.
• Conduct remote diagnostic sessions and utilize remote access tools to resolve client issues.
• Participate in ongoing training and professional development to stay current with product updates, new technologies, and industry trends.
• Ensure compliance with service level agreements (SLAs) and internal company policies for response times and resolution rates.
• Assist in testing new software releases and features, providing feedback on usability and potential issues.
• Educate clients on how to maximize the value of the software and optimize their usage.
• Identify recurring issues and contribute to proactive solutions to reduce support volume.
• Handle sensitive client data with confidentiality and security.
• Contribute to a positive and collaborative team environment.
• Provide feedback to product teams based on common customer pain points.
• Assist with onboarding new clients and provide initial technical setup guidance.
• Monitor system performance and alert relevant teams to potential service disruptions.
• Represent the company professionally in all client interactions.
• Participate in after-hours on-call rotation as required.
• Strive for continuous improvement in support processes and client satisfaction.

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role, preferably with SaaS or software products.
• Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Exceptional problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong customer service orientation, empathy, and patience.
• Ability to work independently and manage multiple client cases simultaneously.
• Proficiency in Microsoft Office Suite.
• Familiarity with databases (e.g., SQL) or scripting languages is a plus.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is desirable.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Ability to adapt to rapidly changing technologies and product features.
• Highly organized and detail-oriented for accurate documentation.
• A proactive approach to identifying and resolving technical issues.

• Provide technical support and guidance to customers via phone, email, and live chat, primarily for software-related inquiries.
• Diagnose and troubleshoot software issues, guiding users through step-by-step solutions.
• Document all customer interactions, technical issues, and resolutions thoroughly in the CRM system.
• Escalate complex technical problems to senior support specialists or engineering teams when necessary.
• Maintain a high level of product knowledge and stay updated on new features, releases, and known issues.
• Create and update knowledge base articles and FAQs to empower customers with self-service solutions.
• Collaborate with product development teams to provide customer feedback and identify areas for product improvement.
• Ensure timely follow-up on open cases and provide proactive communication to customers.
• Meet or exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Educate customers on best practices for using the software to maximize its benefits.
• Participate in ongoing training and professional development to enhance technical skills and product knowledge.
• Contribute to a positive and collaborative team environment.
• Identify recurring issues and contribute to solutions that prevent future occurrences.
• Assist in testing new software features before general release.
• Adhere to all company guidelines and procedures for technical support.

• High School Diploma or equivalent; Bachelor's degree in Computer Science, IT, or a related field is a plus.
• Minimum of 1-3 years of experience in technical support, helpdesk, or a customer-facing IT role, preferably with SaaS products.
• Strong understanding of software applications, web browsers, and basic networking concepts.
• Proficiency in using CRM software (e.g., Salesforce Service Cloud, Zendesk) and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities.
• Patient, empathetic, and professional demeanor.
• Ability to multitask and manage a queue of support tickets efficiently.
• Self-motivated with a strong desire to learn and adapt.
• Experience with SQL queries or basic programming concepts is a plus.

• Provide technical assistance and support to customers via phone, email, and chat regarding software issues, product functionality, and account inquiries.
• Diagnose and troubleshoot complex technical problems, guiding users through step-by-step solutions or escalating to senior support engineers when necessary.
• Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Maintain a high level of expertise in our client's software products and services.
• Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers with self-service resources.
• Collaborate with product development and engineering teams to identify and report bugs, and relay customer feedback for product improvements.
• Ensure timely follow-up on all open issues to achieve customer satisfaction and resolution.
• Participate in ongoing training sessions to stay current with new product features and support best practices.
• Contribute to team goals by achieving individual performance metrics related to response time, resolution rate, and customer satisfaction.
• Embody a customer-first approach in all interactions, striving to exceed expectations.

• High school diploma or equivalent; associate's or bachelor's degree in IT, Computer Science, or a related field is a plus.
• Minimum of 1-2 years of experience in a technical support, helpdesk, or customer service role, preferably in a software environment.
• Strong understanding of common operating systems (Windows, macOS), web browsers, and basic networking concepts.
• Experience with CRM systems (e.g., Zendesk, Salesforce) and remote desktop tools.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly and patiently.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote work setting.
• High level of empathy, patience, and professionalism.
• Reliable internet connection and a dedicated home office workspace.

• Competitive hourly wage with opportunities for performance bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Fully remote work flexibility.
• Paid time off and company holidays.
• Opportunities for professional growth and career advancement within the tech industry.
• A supportive and collaborative team culture, despite being remote, with virtual team events.