43 Emerson Automation Solutions jobs in Round Rock
Field Technical Support Associate
78703 Austin, Texas
HP Inc.
Posted 2 days ago
Job Viewed
Job Description
**Job Summary**
* This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
**Responsibilities**
* Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
* Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
* Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
* Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms.
* Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
* Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
* Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
**Education & Experience** **Recommended**
* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
**Knowledge & Skills**
* Automation
* Chemistry
* Commissioning
* Customer Relationship Management
* Customer Support
* Electrical Engineering
* Electromechanics
* Electronics
* Environment Health And Safety
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Operating Systems
* Preventive Maintenance
* Process Improvement
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment
**Cross-Org Skills**
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
**Impact & Scope**
* Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
* Works on assignments that are moderately complex in nature and require intermediate problem resolution.
**Disclaimer**
* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview ( )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
* This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
**Responsibilities**
* Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
* Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
* Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
* Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms.
* Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
* Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
* Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
**Education & Experience** **Recommended**
* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
**Knowledge & Skills**
* Automation
* Chemistry
* Commissioning
* Customer Relationship Management
* Customer Support
* Electrical Engineering
* Electromechanics
* Electronics
* Environment Health And Safety
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Operating Systems
* Preventive Maintenance
* Process Improvement
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment
**Cross-Org Skills**
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
**Impact & Scope**
* Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
* Works on assignments that are moderately complex in nature and require intermediate problem resolution.
**Disclaimer**
* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview ( )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View Now
0
HVAC Technical Support Specialist
78683 McNeil, Texas
TEKsystems
Posted 3 days ago
Job Viewed
Job Description
Description
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
● Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
● Purchasing support
● Accounts Payable Processing
● Accounts Receivable Processing
Top Skills Details
Customer service
Customer support
Call center
HVAC
Technical support
Additional Skills & Qualifications
● Thrive and adapt to a fast-paced dynamic environment.
● Maintain a strong ability to manage and complete projects under tight deadlines.
● Possess professional written and oral communication skills.
● Maintain an ability to see the larger picture.
● Retain a positive attitude with open, respectful communication.
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth
● Proficient in Microsoft Excel
● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
● Familiarity with financial software
● Familiarity with cloud-based tracking software platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX 78665.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
● Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
● Purchasing support
● Accounts Payable Processing
● Accounts Receivable Processing
Top Skills Details
Customer service
Customer support
Call center
HVAC
Technical support
Additional Skills & Qualifications
● Thrive and adapt to a fast-paced dynamic environment.
● Maintain a strong ability to manage and complete projects under tight deadlines.
● Possess professional written and oral communication skills.
● Maintain an ability to see the larger picture.
● Retain a positive attitude with open, respectful communication.
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth
● Proficient in Microsoft Excel
● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
● Familiarity with financial software
● Familiarity with cloud-based tracking software platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX 78665.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
1
HVAC Technical Support Specialist
78683 McNeil, Texas
TEKsystems
Posted 3 days ago
Job Viewed
Job Description
Description
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
● Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
● Purchasing support
● Accounts Payable Processing
● Accounts Receivable Processing
Top Skills Details
Customer service
Customer support
Call center
HVAC
Technical support
Additional Skills & Qualifications
● Thrive and adapt to a fast-paced dynamic environment.
● Maintain a strong ability to manage and complete projects under tight deadlines.
● Possess professional written and oral communication skills.
● Maintain an ability to see the larger picture.
● Retain a positive attitude with open, respectful communication.
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth
● Proficient in Microsoft Excel
● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
● Familiarity with financial software
● Familiarity with cloud-based tracking software platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX 78665.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
● Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
● Purchasing support
● Accounts Payable Processing
● Accounts Receivable Processing
Top Skills Details
Customer service
Customer support
Call center
HVAC
Technical support
Additional Skills & Qualifications
● Thrive and adapt to a fast-paced dynamic environment.
● Maintain a strong ability to manage and complete projects under tight deadlines.
● Possess professional written and oral communication skills.
● Maintain an ability to see the larger picture.
● Retain a positive attitude with open, respectful communication.
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth
● Proficient in Microsoft Excel
● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
● Familiarity with financial software
● Familiarity with cloud-based tracking software platforms
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX 78665.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
2
HVAC Technical Support Specialist
78683 McNeil, Texas
TEKsystems
Posted 8 days ago
Job Viewed
Job Description
Description
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth and Excel
● Proficient knowledge troubleshooting electrical issues/HVAC issues or HVAC tech support experience
● Familiarity with cloud-based tracking software platforms
ONSITE First shift
#westpriority25
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
● Update customer web based portals
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth and Excel
● Proficient knowledge troubleshooting electrical issues/HVAC issues or HVAC tech support experience
● Familiarity with cloud-based tracking software platforms
ONSITE First shift
#westpriority25
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
Senior Technical Support Specialist
78701 Austin, Texas
$75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their vital customer service team based in Austin, Texas, US . This role is crucial for providing advanced technical assistance and problem resolution to our diverse clientele. The ideal candidate will possess deep technical expertise, exceptional troubleshooting skills, and a strong commitment to delivering outstanding customer experiences. You will be responsible for handling complex support escalations, diagnosing intricate software and hardware issues, and contributing to the improvement of support processes and knowledge base documentation. This position requires a proactive approach to problem-solving and the ability to communicate technical information clearly and concisely to both technical and non-technical users. Responsibilities include: providing high-level technical support to customers via phone, email, and chat; diagnosing and resolving complex software, hardware, and network issues; managing and prioritizing support tickets and escalations; documenting technical solutions and creating knowledge base articles; mentoring and assisting junior support staff; identifying recurring technical issues and collaborating with engineering teams for long-term solutions; maintaining detailed records of customer interactions and resolutions; contributing to the continuous improvement of customer support processes and tools; staying up-to-date with product updates and technical advancements; ensuring customer satisfaction by providing timely and effective solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity; extensive knowledge of operating systems (Windows, macOS), networking protocols, and common software applications; strong troubleshooting and diagnostic skills; excellent communication, interpersonal, and customer service skills; ability to explain complex technical concepts to non-technical users; experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud); ability to work independently and as part of a team in a fast-paced environment. This is an excellent opportunity for a seasoned technical support professional to advance their career in a dynamic tech company.
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4
Senior Technical Support Engineer
78701 Austin, Texas
$95000 Annually
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Posted 7 days ago
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Job Description
Our client is looking for a highly skilled Senior Technical Support Engineer to provide advanced technical assistance and problem resolution for our complex software solutions. In this fully remote role, you will be the primary point of contact for escalated technical issues, diagnosing and resolving intricate problems across various platforms and environments. Your responsibilities will include troubleshooting software bugs, addressing system performance issues, and providing in-depth guidance to customers and internal teams. You will also be involved in creating comprehensive technical documentation, knowledge base articles, and user guides to empower users and support staff. The ideal candidate possesses exceptional analytical and critical thinking skills, with a deep understanding of system architecture, networking protocols, and database management. You must be adept at communicating complex technical information clearly and concisely to both technical and non-technical audiences. This role requires a proactive approach to identifying potential issues, developing workarounds, and contributing to product improvement through detailed bug reporting and feature requests. Collaboration with development, quality assurance, and product management teams will be essential to ensure a seamless user experience. A strong customer service orientation, combined with advanced technical expertise, is paramount for success in this challenging and rewarding position, supporting users globally from your remote workspace near Austin, Texas, US .
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5
Senior Technical Support Specialist
78701 Austin, Texas
$70000 Annually
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Posted 7 days ago
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Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their growing IT operations team in Austin, Texas, US . This role is crucial in ensuring the seamless operation and optimal performance of our client's complex technological infrastructure. You will be responsible for providing advanced technical assistance to internal users and external clients, troubleshooting hardware and software issues, and resolving escalated support tickets with efficiency and professionalism. Key responsibilities include diagnosing and resolving intricate technical problems across various platforms, including operating systems, networks, and specialized software applications. You will also play a key role in developing and maintaining technical documentation, knowledge base articles, and user guides to empower end-users and support the wider technical team. This position requires a deep understanding of IT systems, network protocols, cybersecurity best practices, and a proven ability to manage challenging technical situations. You will collaborate with engineering and development teams to identify root causes of recurring issues and contribute to the implementation of long-term solutions. The ideal candidate will possess exceptional analytical and problem-solving skills, outstanding communication abilities, and a customer-centric approach. Experience with ITIL frameworks, ticketing systems (e.g., Jira, Zendesk), and remote support tools is highly valued. This is an excellent opportunity for an experienced IT professional to take on a challenging role within a supportive and innovative company, contributing directly to the stability and success of critical business operations. If you are passionate about technology and excel at helping others navigate complex technical challenges, we encourage you to apply.
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6
Senior Technical Support Engineer
78701 Austin, Texas
$75000 Annually
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Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join our dynamic, fully remote team. In this critical role, you will be the primary point of contact for our enterprise customers, providing expert-level technical assistance and troubleshooting for complex software and hardware issues. You will diagnose, document, and resolve technical problems, ensuring swift and effective resolution to maintain customer satisfaction and operational continuity. Your responsibilities will include managing support tickets, performing in-depth system analysis, and collaborating with engineering teams to identify and implement product improvements. This position demands a proactive approach, excellent communication skills, and a deep understanding of our product ecosystem. You will also be instrumental in developing and maintaining technical documentation, knowledge base articles, and training materials for both internal teams and external users. The ideal candidate possesses a proven track record in technical support, a strong aptitude for problem-solving, and the ability to articulate technical concepts clearly to a diverse audience. We are looking for someone who thrives in a remote environment, possesses excellent time management skills, and is dedicated to delivering exceptional customer experiences. You will work independently, manage your own workload, and contribute to a collaborative online team culture. This role offers significant opportunities for professional growth and the chance to make a tangible impact on our product's success. The ideal candidate will have experience with remote collaboration tools and a dedicated home office setup conducive to focused work. We encourage candidates from all backgrounds to apply. Located virtually, but primarily serving clients across the nation, this role is a fantastic opportunity for an experienced professional seeking a challenging and rewarding remote position. Join us and help shape the future of customer support.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Diagnose, replicate, and resolve software and hardware problems efficiently.
- Manage and prioritize a queue of support tickets, ensuring timely resolution within defined SLAs.
- Collaborate with development and QA teams to escalate and resolve product bugs.
- Create and maintain comprehensive technical documentation, including knowledge base articles and user guides.
- Mentor junior support engineers and share technical expertise.
- Identify trends in customer issues and provide feedback for product improvement.
- Conduct remote training sessions for customers on product usage and best practices.
- Contribute to the continuous improvement of support processes and tools.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or helpdesk role, preferably in a B2B SaaS environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with cloud platforms (AWS, Azure, GCP) is desirable.
- Relevant industry certifications are a plus.
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7
Senior Technical Support Specialist
78701 Austin, Texas
$65000 Annually
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Posted 7 days ago
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Our client is looking for a skilled and dedicated Senior Technical Support Specialist to join their growing customer service and helpdesk team. This position, based in **Austin, Texas, US**, offers a hybrid work arrangement, allowing for a balance between remote work and in-office collaboration. The Senior Technical Support Specialist will be the primary point of contact for resolving complex technical issues reported by customers and internal users. You will provide advanced troubleshooting for hardware, software, and network-related problems, ensuring timely and effective resolutions. This role requires in-depth knowledge of operating systems, common business applications, and network protocols. Responsibilities include diagnosing and repairing technical hardware and software issues, escalating unresolved issues to appropriate departments, and documenting all support interactions and resolutions. You will also be responsible for training and mentoring junior support staff, contributing to knowledge base articles, and identifying trends in support requests to proactively suggest improvements. The ideal candidate will possess exceptional problem-solving skills, strong analytical abilities, and excellent communication and customer service skills. A proven track record in providing high-level technical support in a helpdesk environment is essential. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with at least 5 years of experience in technical support or a similar role. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a significant plus. This is an excellent opportunity for a seasoned support professional looking to advance their career in a supportive and dynamic environment.
Location: **Austin, Texas, US**.
Location: **Austin, Texas, US**.
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8
Senior Technical Support Engineer
78701 Austin, Texas
$85000 Annually
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Posted 7 days ago
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Job Description
Our client, a rapidly expanding SaaS company headquartered in Austin, Texas, US , is looking for an experienced Senior Technical Support Engineer to join their dedicated customer success team. This role is crucial in providing advanced technical assistance to enterprise clients, ensuring their seamless adoption and utilization of our innovative software solutions. You will be responsible for diagnosing and resolving complex technical issues, acting as a liaison between customers and internal engineering teams, and contributing to the improvement of our product's reliability and user experience. Responsibilities include in-depth troubleshooting of software functionalities, analyzing logs and diagnostic data, developing comprehensive technical documentation and knowledge base articles, and providing proactive support to prevent potential problems. You will also mentor junior support staff, participate in product beta testing, and identify trends in customer issues to drive product enhancements. The ideal candidate will have a passion for problem-solving and a commitment to delivering exceptional customer service. This position offers a hybrid work model, balancing in-office collaboration with remote flexibility. You will be based near our Austin, Texas, US offices. Requirements include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or client-facing engineering role, with a strong understanding of cloud-based applications, APIs, and databases (SQL/NoSQL), is essential. Excellent communication, interpersonal, and analytical skills are a must. Experience with scripting languages (e.g., Python, Bash) and working in an Agile environment are highly valued. Join our team and help our clients achieve maximum value from our cutting-edge technology in the vibrant tech hub of Austin, Texas, US .
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