52 Entertainment Lawyers jobs in the United States
Salesperson, Legal Services
Posted 7 days ago
Job Viewed
Job Description
SalespersonPay: $60-135k base + commission (modest or immediate payments but offers significant additional rewards once specific performance goals are achieved)In-office (New York, NY 10016) or remoteJob Responsibilities:Prospect for new business opportunities within the eDiscovery market (corporations and law firms)Assess client needs and make recommendations for service offerings.Bid on projects involving forensics, early case assessment, predictive coding, hosting, e-data processing, and other litigation support optionsTrack opportunities and customer details including use case, buying timeframes, next steps, and forecasting in the CRM systemExceed activity, pipeline, and revenue goals on a quarterly basisMeet assigned targets for profitable sales volume and strategic objectives in assigned accounts.Support clients in the full life cycle of the eDiscovery process - Digital Forensics/Investigations, Early Case Assessment, Processing, Hosting, Review and ProductionQualifications:3+ years of experience selling into the eDiscovery sales and service industry / Experience developing and managing a territory in legal services/salesStrong sales background with an emphasis on hunting for new businessFamiliarity with Relativity (Desired)BA in Business or a related field of studyProven track record in hunting new business and supporting and developing a client baseStrong computer skills, including Microsoft Office Suite and CRM experience.What we offer:Competitive Base Salary + Commission PlanHealth Care StipendOpportunities to work in-office or remote
Salesperson, Legal Services
Posted 7 days ago
Job Viewed
Job Description
Salesperson
Pay: $60-135k base + commission (modest or immediate payments but offers significant additional rewards once specific performance goals are achieved)
In-office (New York, NY 10016) or remote
Job Responsibilities:
- Prospect for new business opportunities within the eDiscovery market (corporations and law firms)
- Assess client needs and make recommendations for service offerings.
- Bid on projects involving forensics, early case assessment, predictive coding, hosting, e-data processing, and other litigation support options
- Track opportunities and customer details including use case, buying timeframes, next steps, and forecasting in the CRM system
- Exceed activity, pipeline, and revenue goals on a quarterly basis
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Support clients in the full life cycle of the eDiscovery process - Digital Forensics/Investigations, Early Case Assessment, Processing, Hosting, Review and Production
- 3+ years of experience selling into the eDiscovery sales and service industry / Experience developing and managing a territory in legal services/sales
- Strong sales background with an emphasis on hunting for new business
- Familiarity with Relativity (Desired)
- BA in Business or a related field of study
- Proven track record in hunting new business and supporting and developing a client base
- Strong computer skills, including Microsoft Office Suite and CRM experience.
- Competitive Base Salary + Commission Plan
- Health Care Stipend
- Opportunities to work in-office or remote
Legal Services Manager

Posted today
Job Viewed
Job Description
**Location:** On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**Position Overview:**
Manages and coordinates the daily operations of the Legal Services Team located within DSC. This team is responsible for accepting and processing legal documents, involving customer accounts serviced by FH, such as garnishments, levies and subpoenas. The Legal Services Manager oversees all daily support functions related to legal document processing, ensuring compliance standards are met, while providing accurate and professional service to internal and external clients. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Establishes and maintains an internal environment that encourages teamwork, individual efforts and ethical behavior. Provides effective communication to management, peers and staff to improve results and motivate team. Responsible for managing team performance, to include managing effective workflow strategies, coaching, daily and monthly production, handling of escalated calls, and monitoring work processes to validate tasks requiring daily/periodic completion while meeting quality standards and service level agreements. This position also includes consulting and collaborating with DSC management, providing input to tactical planning and participating in departmental projects that ensure unit contingency planning and regulatory compliance.
**Essential Duties and Responsibilities:**
Candidate should have in-depth knowledge of deposit products and servicing details necessary to provide optimal customer service. Key responsibilities include meeting performance and expectation through successful management of strategy and subordinate staff.
+ Facilitate and coordinate relationships with key line-of-business stakeholders (Retail and Legal) to minimize risks in the end-to-end processes for the team.
+ Mitigate and assess high risks for high dollar/sensitive legal orders.
+ Proactive in identifying and escalating potential risks and concerns.
+ Oversee & assist in resolving escalated operational & customer service issues, quality control issues, or employee situations
+ Manage, generate and initiate revenue for team by compiling and organizing outstanding fees and invoices.
+ Manage the development and implementation of the functional area's program by assisting in design of policies and procedures related to Legal Services.
+ Identify and interpret changes in regulatory situations, industry trends and product specific issues and manage their impacts to associated processes, procedure modifications, communicating any changes to the department.
+ Work closely with corporate legal, business controls and outside counsel to ensure that Legal Services is properly educated on statutory legal updates and Federal guidelines.
+ Mitigate critical risks of the organization by identifying and escalating trends to management.
+ Ensure that department procedures are in compliance with all relevant regulations and legal statutes and ensure top-down training.
+ Provide a high level of customer service when responding to customers/internal department managers to resolve questions, inconsistencies or missing data.
+ Identify and comprehend the implications of the issues addressed (e.g., Legal, regulatory, operational in nature), tracking as appropriate while continuing to educate staff.
+ Assist the manager in planning and monitoring the workflow of a group of employees within the assigned functional area, while maintaining optimum efficiency and cost effectiveness and ensuring that production standards are met and maintained.
+ Execute regular self-risk assessments on all risk sensitive functions within the departmental workflow and ensure proper controls are in place.
+ Review and maintain daily, weekly and monthly reporting of department performance against service level agreements.
+ Develop and manage efficient processes to maintain regulatory compliance.
+ Efficient staffing management - hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.
+ Makes timely decisions on problems / issues ensuring published service levels are met, including managing customer escalations.
+ Exhibits a high level of attention to detail.
+ Establish a work environment that is motivated and participative.
+ Effectively communicates with management team and peers and supports the operation.
**Education and/or Work Experience Requirements:**
+ Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
+ Must have excellent people-management and leadership skills
+ Excellent computer proficiency (MS Office - Word, Excel and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
+ Must have ability to multi-task and manage multiple processes
+ High school diploma required, bachelor's degree preferred
+ 2-4 years of supervisory experience required, 5-8 years of supervisory experience preferred
**Physical Requirements:**
+ Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
+ Must be able to talk, listen and speak clearly on telephone
**Hours** :
+ Monday - Friday
+ 8:30 AM - 5:00 PM
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Senior VP, Legal Services

Posted 5 days ago
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Job Description
Phoenix, Arizona
**Department Name:**
Legal Svcs-Corp
**Work Shift:**
Day
**Job Category:**
Legal
Banner Health believes leadership matters. We value and celebrate through a rich culture of trust and belonging, with our leaders at the forefront of health care transformation. We are One Team committed to the future of Banner Health as an HRO-high reliability organization, with excellence and safety in healthcare delivery.
The **Senior Vice President, Legal Services** will have oversight leading a team of legal professionals and responsible for the delivery of legal services for the Banner health enterprise. An advisor to the organization's Senior Management on matters, perform direct legal services, serve as a role model to staff across the system and represent Banner in a positive manner, within and outside of the organization.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally recognized healthcare leader.
Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position is responsible for providing leadership in the development, implementation, and oversight of standards, systems, policies, and procedures for the delivery of legal services for assigned areas of responsibility, in alignment and in furtherance of system strategic goals and ongoing operations, ensuring a collaborative, open, and inclusive work environment that is focused on quality of outcomes and superior client service orientation. This position serves as advisor to the organization's senior management on matters related to assigned areas of responsibility. Monitors and oversees client services, stakeholder relations, legal department operations, performance and productivity, and financial performance of the legal department. Performs direct legal services in areas of assigned responsibility. This position is responsible for serving as a role model to staff across the system and representing Banner in a positive manner both within and outside the organization.
CORE FUNCTIONS
1. Provides leadership in development, implementation, and oversight of system-wide/regional standards, programs, and/or systems for the delivery of legal services for assigned areas of responsibility in order to achieve desired and integrated strategic business initiatives, objectives, and outcomes in compliance with legal parameters.
2. Directs, supervises, and evaluates the work of legal department staff, including attorneys. Holds legal department staff accountable for achieving performance and productivity targets within budgetary parameters. Works with legal department staff to identify and resolve the most complex issues and problems impacting legal department services and operations. Develops staff to ensure continued professional growth and to provide the competencies the company needs to support its growth and long-term success. Articulates and demonstrates an expectation for continuous quality improvement utilizing processes that include consideration of all stakeholders. Fosters an environment that focuses on processes, outcomes and excellent client service. Monitors and oversees assigned performance and productivity, workload allocations across his or her team, and substantive quality of legal services provided by his or her team.
3. Builds and supports effective collegial relationships within the Legal Department and also with applicable internal clients and external organizations and stakeholders, ensuring and fostering a high level of collaboration in order to develop effective relationships, coordinate activities, review work, exchange information, and/or resolve problems. Promotes and models positive relationships among various entities.
4. Oversees the development, implementation, and consistent application of effective organizational policies and practices. Participates in maintaining an effective internal control environment within the legal department to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, proper compliance with existing laws and regulations achieved, and operations comply with the legal and regulatory parameters in which they operate.
5. Monitors legal developments in healthcare or general corporate environment to identify emerging risks to the company and new competencies to be developed within the legal department.
6. Helps provide oversight of development, performance and quality of contract management and review operations of the legal department. Directs the development and integration of new and innovative operations and/or services by providing leadership that maximizes legal department staff contributions and assures timely decision-making and execution of initiatives, projects and ongoing operations.
7. Participates in the evaluation, selection and oversight of outside counsel, monitors performance of outside counsel, participates in the management and maintenance of relationships with outside counsel, and provides specific direct oversight of outside counsel and coordination with internal parties for major litigation and transactional matters as assigned by the General Counsel.
8. Performs direct legal services in areas of assigned responsibility, including representation of Banner in negotiations, participates in document preparation and review, coordination with outside counsel and internal parties, and completion of transactions and other matters.
9. This position requires negotiation skills. Customers of this position are both internal and external, including leadership, staff, regulatory agencies, outside counsel, internal and external partners and the community.
MINIMUM QUALIFICATIONS
**JD** from an American Bar Association accredited school; admission to a state bar association (admission to the State Bar of Arizona is a post-employment requirement).
At least **twelve years of experience in the practice of law.** Knowledge of operations of in-house legal departments or law firms, and management and supervisory responsibility, as normally obtained through progressively responsible managerial experience in in-house legal department, law firm operations, or both. Strong legal skills and experience, including first chair responsibility for significant matters. Strong financial and business acumen.
Broad general knowledge of wide variety of **substantive areas of the law** likely to be encountered by a large and diverse integrated healthcare organization, including corporate governance, labor and employment, general contracting, antitrust, intellectual property, joint ventures, information technology and IT security, litigation procedures, and overall regulatory environment. Knowledge of budgeting and forecasting methodologies.
Skilled in **effectively engaging management level staff, employees, and stakeholders** in order to build working relationships, achieve strategic and organizational goals; managing problems and situations where uncertainty is inherent; constructing new and innovative solutions for complex and varying problems and situations while approaching issues/problems by considering the larger perspective or context; mentoring and coaching management level staff (including attorneys) by providing open and honest feedback that results in enhanced performance outcomes; effectively allocating resources in order to accomplish organizational goals; quickly assessing and assimilating organizational and industry dynamics and overall healthcare legal environment in order to make appropriate decisions and act quickly on new initiatives.
**Leadership** style and **characteristics** necessary to effectively perform in this role include: systems-thinker; innovative; critical thinker; strong analytical abilities; business acumen; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; effective public speaker; ability to present legal issues effectively to a wide range of audiences with varying levels of sophistication; and passionate about continuous improvement and providing high quality service to our customers.
PREFERRED QUALIFICATIONS
Specialized knowledge of insurance and health law, including Stark, fraud and abuse, HIPAA, medical staff relationships, managed care contracting, provider networks and value-based care; specialized knowledge of Medicare and Medicaid. Transactional experience with mergers and acquisitions, joint ventures, and development of complex, long-term contractual relationships. Management responsibility for in-house law department operations, law firm (or law firm department) operations, or both.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
Legal Services Coordinator / Case Manager
Posted 7 days ago
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Job Description
New Jersey Reentry Corporation (NJRC) is an employment-focused non-profit agency assisting court-involved citizens. NJRC is currently seeking a Legal Services Coordinator (Floater). The ideal candidate is a professional with a legal background who is interested in helping court-involved citizens restore their lives in a holistic fashion. This is a full-time position, Monday-Friday, with a full benefits package.
The position reports directly to the Chief Legal Officer. NJRC operates facilities statewide, and the candidate will be expected to travel to each of NJRC's 8 reentry sites as directed by the Chief Legal Officer. The candidate will be trained in the relevant areas of law, including criminal, Municipal Court, and related administrative law.
The ability to learn and use NJRC's customized Salesforce implementation is essential. Salesforce training will be provided.
Responsibilities:
- Floater: The Floater will not be assigned to any particular reentry site and will travel to each of the 8 NJRC reentry sites as directed by the Chief Legal Officer. The Floater will substitute for Legal Services Coordinators who are out for periods of sick or paid time off. When substituting, the Floater will be responsible for the absent employee's regular Legal Services Coordinator duties. When substitution at a reentry site is not required, the Floater will travel to different reentry sites to assist the resident Legal Services Coordinator with caseload backlog (e.g., letter writing, birth certificate applications, or assessment preparation) or general day to day duties.
- Legal Services Coordinator: The employee may be required to conduct an orientation week session for new participants, hold office hours, prepare and review assessments with participants, correspond with government agencies, and perform data entry, evaluation, and review.
- Assist participants with necessary applications and recovery of identification.
- Ability to assist participants with virtual Municipal Court appearances.
- Ad hoc reporting as needed.
- Travel to NJRC facilities, courts, NJ administrative offices, and other appointments around the state.
- Ability to learn and use the Salesforce system is an absolute requirement of this position.
- Knowledge of criminal justice issues or willingness to be taught by the Chief Legal Officer and Senior Director of Legal Services.
- A working knowledge of Microsoft Excel.
- A strengths-based and trauma-informed approach is a must.
- Excellent writing skills.
- Pre-law undergraduate degree.
- Experience with the Salesforce system.
- Direct experience with court-involved citizens.
- Spanish speakers and part-time law school students are strongly encouraged to apply.
- A paralegal certificate is a plus.
Salary:
Starting salary is $50,000. Negotiable
Business formal attire for an interview at NJRC is strongly recommended
Case Manager - Healthcare - Legal Services
Posted 7 days ago
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Job Description
As a Case Manager at QMM, you will serve as the main point of contact for clients, ensuring they receive the resources, guidance, and advocacy needed to navigate complex medical and legal matters.
You will coordinate care and services, maintain accurate records, and collaborate closely with healthcare providers, attorneys, and support staff to deliver best-in-class outcomes. Please apply today!
Responsibilities
• Serve as primary liaison between clients, providers, law firms, and internal teams.
• Assess client needs and develop individualized case management plans.
• Track case progress and ensure timely resolution of issues.
• Maintain, update, and organize all case files and information related to patients' treatment.
• Provide guidance to clients.
• Ensure compliance with all medical appointments.
Qualifications
• Bilingual skills are a plus.
• Exceptional organizational skills as well as effective communication skills, both written and oral are needed
• Ability to multitask and stay self-motivated
• Proficient in word processing, spreadsheet presentation, and case management software
Case Manager Healthcare Legal Services
Posted 7 days ago
Job Viewed
Job Description
As a Case Manager at QMM, you will serve as the main point of contact for clients, ensuring they receive the resources, guidance, and advocacy needed to navigate complex medical and legal matters. You will coordinate care and services, maintain accurate records, and collaborate closely with healthcare providers, attorneys, and support staff to deliver best-in-class outcomes. Please apply today! Responsibilities: • Serve as primary liaison between clients, providers, law firms, and internal teams. • Assess client needs and develop individualized case management plans. • Track case progress and ensure timely resolution of issues. • Maintain, update, and organize all case files and information related to patients' treatment. • Provide guidance to clients. • Ensure compliance with all medical appointments. Qualifications: • Exceptional organizational skills as well as effective communication skills, both written and oral are needed • Ability to multitask and stay self-motivated • Proficient in word processing, spreadsheet presentation, and case management software • Bilingual skills are a plus. Compensation: $22 - $27 hourly
• Serve as primary liaison between clients, providers, law firms, and internal teams. • Assess client needs and develop individualized case management plans. • Track case progress and ensure timely resolution of issues. • Maintain, update, and organize all case files and information related to patients' treatment. • Provide guidance to clients. • Ensure compliance with all medical appointments.
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Manager, Legal Services (Records Management)
Posted 8 days ago
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Job Description
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As amanagersupportingLegal services, you will be primarily responsible for managing legal policies, procedures, and systems to ensure compliance and boost efficiency. You will coordinate teams, manage day-to-day operations, and drive improvements in legal processes. This position sits onsite in Fort Worth, TX.
In this role, a typical day will include:
Develop and maintain administrative policies and procedures for legal operations.
Manage legal records systems and ensure compliance with relevant legal and regulatory standards.
Collaborate with the legal team to identify inefficiencies in processes and propose improvements, including opportunities for automation and process optimization.
Assist in the selection and implementation of legal technology solutions to improve operational efficiency and support legal service delivery by managing resources and ensuring effective use of technology.
Maintain databases to store, retrieve, and control legal and regulatory records.
Track performance metrics related to legal operations and process improvements.
Set clear objectives and strategy for a team to achieve goals by planning, directing work, and coaching associates.
WHAT YOU'LL BRING TO ALCON:
Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience
3 Years of Demonstrated Leadership
Proven experience in records management practices and systems
Ability to work independently with minimal supervision.
Strong attention to detail and organizational skills
Creative problem-solver with a proactive mindset
HOW YOU CAN THRIVE AT ALCON:
Benefit from working in a highly collaborative and diverse environment where your contribution is valued.
Alcon provides a robust benefits package including health, life, retirement, paid time off, and much more!
Join Alcon's mission to provide top-tier, innovative products and solutions that enhance sight, enhance lives, & help others "See Brilliantly!"
#LI-DNI
Alcon Careers
See your impact at alcon.com.careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.
#J-18808-LjbffrCorporate Legal Assistant - Legal Services
Posted 2 days ago
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Job Description
The Legal Services department strives to educate our clients about the laws applicable to the organization's operations, to solve legal issues and facilitate transactions, and to provide professional counsel and representation that in a manner which protects and preserves the legal, ethical and financial integrity of the organization and furthers the mission, vision and values of Hawai'i Pacific Health. Our experienced staff oversees contract review and administration, and prepares, processes and maintains legal and corporate policies, procedures and standardized forms in compliance with current State and Federal law.
As the Corporate Legal Assistant, you will form part of the team of professionals who uphold Hawai'i Pacific Health's legal and ethical integrity. Responsibilities include providing administrative and secretarial support for the preparation, processing, and maintenance of legal and corporate documents; assisting with functions and activities related to Legal Services and the Hawai'i Pacific Health Research Institute; participating in initiatives that facilitate teamwork, increase administrative efficiency and enhance internal customer service; and assisting with day-to-day operations and special projects for the department. We are looking for an enthusiastic, competent and detail-oriented person who can work with well others in a collaborative team-oriented atmosphere, and shares our commitment to delivering the highest quality health care to Hawai'i's people.
**Location:** Harbor Court
**Work Schedule:** Day - 8 Hours
**Work Type:** Full Time Regular
**FTE:**
**Bargaining Unit:** Non-Bargaining
**Exempt:** No
**Req ID** 30776
**Pay Range:** 29.86 - 39.36 USD per hour
**Category:** Administrative
**Minimum Qualifications:** Associate's Degree or successful completion of a legal secretarial program or equivalent combination of education, training, and/or related experience. Current driver's license, abstract, and current Hawaii auto insurance. Five (5) years of secretarial experience in a corporate setting.
**Preferred Qualifications:** Three (3) years of experience as a legal secretary. Legal terminology and familiarity with court procedures.
EOE/AA/Disabled/Vets
Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
Senior Quality Assurance Administrator - Legal Services
Posted 4 days ago
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Job Description
Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
* Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
* Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
* Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
* Assist in development and design of product specific databases
* Review and score work
* Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
* Monitor quality assurance programs and processes to identify gaps and risk assessment
* Design and conduct training for as needed
* Provide coaching to staff and track performance expectations and results
* Make final scoring decisions on disputes which impact quality results
* Interact with staff and business partners to promote team work and departmental effectiveness
Required Qualifications:
* 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Previous experience in legal order processing
* Experience with Writs of Garnishments & Levies processing
* Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan
* Ability to read and interpret legal documents
* Ability to identify potential operational issues and legal risks
* Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
* Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
* Ability to achieve high production and quality standards
* Ability to perform general operation processing works
* Solid knowledge and understanding of legal terms and processes
* Intermediate Microsoft Office Skills
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization
Training:
* You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
* Training will be for 2-4 weeks. You are required to attend the full duration of this paid 2-4 weeks of training.
* We're open from Monday - Friday, 8:00 am -8:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.
Schedule:
* West Des Moines, Iowa: Monday-Friday 9:00 am - 6:00 pm (CST)
* Charlotte, North Carolina: Monday-Friday 10:00 am - 7:00 pm (EST)
* Schedule subject to change based on business needs
Posting Location:
* 800 S Jordan Creek Pkwy. - West Des Moines, Iowa 50266
* 1525 W W T Harris Blvd. - Charlotte, North Carolina 28262
Job Expectations:
* This position offers a hybrid work schedule
* Ability to work on-site at one of the posted work locations
* Overtime is based on business need and volume of the department, could be required
Posting End Date:
3 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.