41 Executive Director jobs in Columbus

Are you looking for an opportunity to make real innovative impacts with customers? Do you want to be part of a creative and dynamic environment where every day brings new challenges and opportunities? If this sounds like you - keep reading!

As an Executive Director, Vendor Management Director for our ATM and Cash Management team, you will play a pivotal role in shaping and driving our strategic relationships with external vendors. Your expertise in vendor management will be crucial in negotiating contracts and agreements, ensuring they align with our organizational goals. You will be expected to leverage your advanced strategic thinking and cross-functional collaboration skills to optimize vendor performance and manage potential conflicts. Your role will involve making independent decisions that significantly impact our operations and financial management. With your expert computer literacy skills, you will be instrumental in developing new methods and techniques to resolve operational issues. Your ability to coach, mentor, and delegate effectively will be key in leading a large team of professionals and senior managers, fostering an inclusive environment that promotes innovation and continuous improvement.

Job responsibilities:

• Lead and manage a large team of professionals and senior managers, setting clear goals and driving accountability while fostering an inclusive and innovative environment
• Strategically oversee and manage relationships with external vendors, ensuring alignment with organizational goals and optimizing vendor performance
• Negotiate and manage contracts and agreements with vendors, leveraging advanced strategic thinking and cross-functional collaboration skills
• Utilize expert computer literacy skills to develop and implement new methods and techniques to resolve operational issues and improve vendor management processes
• Make independent decisions that significantly impact operations and financial management, establishing and implementing short to mid-term operational plans

Required qualifications, capabilities, and skills:

• 10+ years of relevant experience or equivalent skills
• Demonstrated expertise in managing strategic relationships with external vendors, with a strong focus on contract negotiation and performance optimizations.
• Proven track record of leading large teams of professionals and senior managers, with a focus on fostering an inclusive and innovative environment
• Demonstrated expertise in conflict management, with the ability to facilitate discussions and create win-win solutions in high-stakes situations
• Advanced proficiency in strategic thinking, with a history of using data and research to evaluate potential scenarios and assess impact and risk
• Expertise in computer literacy, with a focus on using technology to solve complex business issues

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to haveemployees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness,contributing to efficiencies, streamliningprocesses, beingdependable,sparking creativity or something else,the demonstration ofHOW you do your job is just as important as WHAT you do in your job.

Alongsideour valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcareorthoseembracingthe next chapter of their lives.Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Executive Director is responsible for the overall operations and supervision of a life plan community in accordance with company standards and federal, state, and local standards, guidelines, and regulations with a focus on strategic and financial planning, resident/patient care, and employee and customer/community relations to ensure the highest degree of quality care and services are maintained at all times.

Essential Activities and Tasks

Quality, Compliance, and Risk Management - 20%

• Ensures that written policies and procedures are developed, implemented and adhered to.

• Ensures that the resident rights are well established and maintained at all times.

• Works with department directors to ensure quality standards are met or exceeded. Ensures success of all regulatory audits.

• Remains current with legislative and regulatory changes that impact the life plan community. Remains current with gerontological and service advances.

• Ensures a Resident Council is maintained and operates regularly.

• Reviews resident and employee concerns/complaints and maintains written records of action taken.

• Assume the duties and responsibilities of the Administrator in his/her absence.

• Ensures that all areas within the facility, and the property grounds, are well-maintained in a clean, sanitary, and safe manner. All resident and visitor areas should also be welcoming and attractive.

Marketing and Relationship Management - 20%

• Oversees the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve census targets and communicate desired messages.

• Partners with the local Director of Marketing to identify, build & sustain referral source relationships to drive census and revenue growth.

• Reviews sales reports, pipeline forecasts, and marketing budget/ROI.

• Participates in marketing and relationship management efforts as necessary.

• Reinforces to all staff their role in marketing and census attainment.

Financial Management - 20%

• Develops a balanced budget.

• Oversees financials on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to correct budget when unexpected costs or reduced revenues occur.

• Partners closely with staff on billing, reimbursements, accounts receivable and cash management.

People Management and Development - 20%

• Supervises the life plan community staff.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Resident and Community Relations and Fundraising - 10%

• Interacts with residents and families to ensure that quality care and positive resident/staff relations are taking place.

• Fosters positive relationships with churches, community, civic and/or aging service organizations, government and regulatory agencies, and other key constituents.

• Represents community/organization at various functions, planning meetings, and with the general public overall.

• Works collaboratively with foundation staff to:

  • Create a robust culture of philanthropy in the community.

  • Implement programs/projects funded by approved restricted gifts, and to provide appropriate donor recognition.

  • Set and meet annual fundraising goals.

  • Raise funds for local and system-wide programs.

  • Develop and nurture prospective donors.

Board Relations - 5%

• Plans, attends, and participates in all local board and related committee meetings.

• Recruits board members with strong business, community, and/or church experience.

Strategic Planning - 5%

• Develops the local strategic plan in concert with the corporate strategic plan.

• Researches financial and market feasibility, and plans for new programs and services to enhance services to patients and their caregivers.

• Provides oversight and leadership to new program start-ups.

• Provides leadership in the succession planning process, including selection and development of high potential employees.

All other duties as assigned

Qualifications

Education

• Bachelor's degree in health care administration, business administration, social science or a related field required.

• Masters degree in health care, business administration, or social sciences preferred.

• Current unencumbered license for the state of Ohio to practice as a Licensed Nursing Home Administrator (LNHA) required.

Experience

• Ten years experience in a leadership role for a health care facility, preferably in long-term care.

• Five years experience in an Administrator role in the health care industry.

• Five years experience with fiscal accountability.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 6 hours/day

• Walking - Up to 6 hours/day

• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 50 pounds

• Driving - Up to 6 hours/day

• Travel % / Overnight Travel - Occasional

• Work weekends, evenings, and holidays - As needed for oversight

• On-call availability - 24/7 for emergencies

• Subject to residents/patients with various disease processes - Occasional

• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day

• Risk Category for Exposure to Bloodborne Diseases - II

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Join to apply for the Executive Director of Instruction role at Educational Service Center of Central Ohio

6 days ago Be among the first 25 applicants

Join to apply for the Executive Director of Instruction role at Educational Service Center of Central Ohio

Now Hiring : Executive Director of Instruction

Northridge Local School District – Johnstown, Ohio

Contract: 260 Days | Start Date: As Soon As Possible

Application Deadline: July 8, 2025

Salary: Competitive, based on experience and qualifications

Position Overview

Northridge Local Schools is seeking a dynamic and experienced educational leader to serve as our Executive Director of Instruction . This district-level role is essential in advancing instructional excellence, improving student achievement, and ensuring compliance with state and federal academic programs.

The ideal candidate will be a collaborative and innovative leader with a strong background in curriculum development, professional learning, and program oversight—including Career & Technical Education (CTE), Gifted Services, Special Education, and EMIS reporting. This position also plays a critical role in supporting building administrators and working closely with the community to promote high-quality education across the district.

Key Responsibilities

• Lead the design, implementation, and evaluation of PK–12 curriculum and instructional programs aligned to Ohio Learning Standards
• Plan and deliver professional development tailored to staff needs and district goals
• Oversee federal and state programs including CTE, Gifted, and Special Education
• Collaborate with building leaders to improve instructional practices and learning outcomes
• Coordinate EMIS reporting and ensure compliance with all Ohio Department of Education requirements
• Support educator licensure tracking and evaluation systems
• Build positive relationships with students, staff, families, and community partners
• Monitor and utilize assessment data to guide continuous academic improvement
  
  

Qualifications

• Master's degree in Educational Leadership, Curriculum & Instruction, or related field
• Valid Ohio Administrative License (Principal or Superintendent License required; Superintendent License preferred)
• Minimum of three (3) years of successful experience in public education, including:
• Building-level leadership (e.g., principal or assistant principal)
• Central office or district-level instructional leadership
  
  

Demonstrated Experience In

• Designing and leading professional development
• Managing or supporting CTE, Gifted, and Special Education programming
• EMIS data and compliance
• Building collaborative relationships across school and community stakeholders
  
  

Preferred

• Ohio Principal or Superintendent License
• Familiarity with federal/state education programs (e.g., Title I, IDEA, Perkins)
• Knowledge of Ohio licensure, OTES/OPES evaluation systems, and graduation pathways
  
  

Why Join Northridge ?

Northridge Local Schools is a student-centered district committed to academic excellence, whole-child development, and strong community partnerships. As a valued member of the leadership team, you will have the opportunity to shape the district's instructional vision and lead innovative efforts that prepare all students for lifelong success.

How To Apply

Upon completing the application, please email your letter of interest and resume to Brian Blum, Superintendent @ Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Education Administration Programs

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Position Type:
Administration/ Director

Date Posted:
7/2/2025

Location:
Northridge Local School District - Licking County

Date Available:
08/01/2025

Closing Date:
'); '07/08/2025

District:
Northridge Local Schools

Lead the design, implementation, and evaluation of PK–12 curriculum and instructional programs aligned to Ohio Learning Standards

Plan and deliver professional development tailored to staff needs and district goals

Oversee federal and state programs including CTE, Gifted, and Special Education

Collaborate with building leaders to improve instructional practices and learning outcomes

Coordinate EMIS reporting and ensure compliance with all Ohio Department of Education requirements

Support educator licensure tracking and evaluation systems

Build positive relationships with students, staff, families, and community partners

Monitor and utilize assessment data to guide continuous academic improvement

Master's degree in Educational Leadership, Curriculum & Instruction, or related field

Valid Ohio Administrative License (Principal or Superintendent License required; Superintendent License preferred)

Minimum of three (3) years of successful experience in public education, including:

Building-level leadership (e.g., principal or assistant principal)

Central office or district-level instructional leadership

Designing and leading professional development

Managing or supporting CTE, Gifted, and Special Education programming

EMIS data and compliance

Building collaborative relationships across school and community stakeholders

Ohio Principal or Superintendent License

Familiarity with federal/state education programs (e.g., Title I, IDEA, Perkins)

Knowledge of Ohio licensure, OTES/OPES evaluation systems, and graduation pathways

Now Hiring : Executive Director of Instruction
Northridge Local School District – Johnstown, Ohio
Contract: 260 Days | Start Date: As Soon As Possible
Application Deadline: July 8, 2025
Salary: Competitive, based on experience and qualifications

Position Overview :
Northridge Local Schools is seeking a dynamic and experienced educational leader to serve as our Executive Director of Instruction . This district-level role is essential in advancing instructional excellence, improving student achievement, and ensuring compliance with state and federal academic programs.

The ideal candidate will be a collaborative and innovative leader with a strong background in curriculum development, professional learning, and program oversight—including Career & Technical Education (CTE), Gifted Services, Special Education, and EMIS reporting. This position also plays a critical role in supporting building administrators and working closely with the community to promote high-quality education across the district.

Key Responsibilities :

• Lead the design, implementation, and evaluation of PK–12 curriculum and instructional programs aligned to Ohio Learning Standards
• Plan and deliver professional development tailored to staff needs and district goals
• Oversee federal and state programs including CTE, Gifted, and Special Education
• Collaborate with building leaders to improve instructional practices and learning outcomes
• Coordinate EMIS reporting and ensure compliance with all Ohio Department of Education requirements
• Support educator licensure tracking and evaluation systems
• Build positive relationships with students, staff, families, and community partners
• Monitor and utilize assessment data to guide continuous academic improvement

Qualifications :

• Master's degree in Educational Leadership, Curriculum & Instruction, or related field
• Valid Ohio Administrative License (Principal or Superintendent License required; Superintendent License preferred)
• Minimum of three (3) years of successful experience in public education, including:
• Building-level leadership (e.g., principal or assistant principal)
• Central office or district-level instructional leadership

Demonstrated experience in :

• Designing and leading professional development
• Managing or supporting CTE, Gifted, and Special Education programming
• EMIS data and compliance
• Building collaborative relationships across school and community stakeholders

Preferred :

• Ohio Principal or Superintendent License
• Familiarity with federal/state education programs (e.g., Title I, IDEA, Perkins)
• Knowledge of Ohio licensure, OTES/OPES evaluation systems, and graduation pathways

Why Join Northridge ?
Northridge Local Schools is a student-centered district committed to academic excellence, whole-child development, and strong community partnerships. As a valued member of the leadership team, you will have the opportunity to shape the district's instructional vision and lead innovative efforts that prepare all students for lifelong success.

How to Apply :
Upon completing the application, please email your letter of interest and resume to Brian Blum, Superintendent @

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Job Title:
Executive Director- Business Development
Job Description
Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution.
Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients.
Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.
**_This position will be remote/WAH and can be performed anywhere in the United States of America._**
**Essential Functions/Core Responsibilities**
Overview:
The Enterprise Seller is a complex deal creator and shaper that aligns to the prospect's imperatives and solves business problems that span the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise and the development of productive relationships with key buyers and decision-makers at new clients. This is a strategic, individual contributor role who bring to bear the best of sales at Concentrix within a high culture team environment that positively encourages growth and development.
Strategic Selling and Business Growth:
- Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.
- Proactively generates and builds new client relationships from qualification to close.
- Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations.
- Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement.
- Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan.
- Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
- Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
- Supports and leads business negotiation for complex transactions and opportunities.
- Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
- Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
- Provides discipline and rigor to the sales process as an expert on sales best practices.
- Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters.
Knowledge and Expertise:
- Builds and demonstrates a very clear understanding of the target client's business and their strategic business objectives and revisits these objectives in line with the client's strategic reviews
- Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector.
- Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy.
- Leverages exceptional communication skills to speak at forums both internally and externally.
Collaboration and Coordination:
- Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals.
- Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals
- Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients.
- Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks.
Reporting and Analytics:
- Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders.
- Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
- Prepares and delivers regular reports and updates to Leaders on sales performance and metrics.
Professional Development:
- Stays updated on industry trends, emerging technologies, and best practices in sales management.
- Participates in training and development programs to enhance skills and knowledge.
- Actively seeks opportunities for professional growth and career advancement within the organization.
Qualifications:
- Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor.
- Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals.
- Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
- Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to analyze data and use insights to lead solution build processes and win strategy creation.
- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
- Self-starter and strong time management skills.
- Ability to work collaboratively within a team environment.
The base salary range for this position is $140,000- $210,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
We accept applications for this position on an ongoing basis.
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Leverage your strategy expertise to shape innovative solutions and align capabilities to solve real-world challenges!

As a Distribution Strategy Executive Director, within the Branch Distribution Analytics Team, you will lead a team of data analytics professionals advancing an analytic framework for Chase's branch and ATM location strategy and leverage your experience in strategy and analytics for key investments in our distribution network in light of changing customer and industry trends.

Job responsibilities:

• Manage Branch and ATM network strategy, including market planning, branch optimization (new builds, consolidations, relocations, re-developments), and competitive analysis and be able to analyze and report on competitive retail deposit share trends to inform strategic decision-making.
• Track customer behavior and monitor branch engagement to enhance customer experience and optimize branch operations and create compelling presentations and data visualizations to influence senior executives.
• Maintain expertise in analytic techniques for financial services, demography, and retail network planning; coach junior data scientists and solve complex problems.
• Prioritize and execute high-impact initiatives, organizing resources for maximum business value and collaborate with business clients to identify projects, influence decisions with data, and ensure satisfaction.
• Develop scalable analytic capabilities to unlock value and manage key business levers.
• Lead local data strategy initiatives, including sourcing new data, adopting new tools, and integrating into analytic platforms.

Required qualifications, capabilities, and skills

• 10+ years' of industry experience in business analytics, strategy, finance, or consulting; 3+ years of experience managing strategy, finance, analytics, or data science teams
• Experience leading complex projects across multiple workstreams with varying timelines, and priorities
• Proficient navigating complex, matrixed organizations while supporting multiple stakeholders
• Able to convey complex information in an understandable, compelling, and persuasive manner to senior executives and non-technical audiences

Preferred qualifications, capabilities, and skills

• Prior financial services, management consulting, or corporate strategy experience preferred
• MS Degree in an applicable field or MBA; BS degree in an analytical field such as Statistics, Economics, Applied Math, Operations Research, Physics, or Data Science
• Ability to provide coaching for a range of modern data science, analytics, and reporting tools (e.g., Python, R, Hadoop, Spark, Alteryx, ESRI, SAS, SQL)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Executive Director, Operations Management - OnDemand & Variable Tech
Job ID
220744
Posted
11-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Remote - US - Remote - US - United States of America
_**The position is equivalent to a Sector COO**_
Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.
**Operational Leadership and Strategy**
+ Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.
+ Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.
+ Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.
**Digital Transformation and Contact Center Management**
+ Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.
+ Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.
+ Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).
**Process Optimization and Continuous Improvement**
+ Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.
+ Oversee standardization and harmonization of operational processes across regions and business units.
+ Champion a culture of accountability, transparency, and continuous learning within the operations function.
**Financial Management and Operational Budgeting**
+ Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.
+ Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.
+ Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.
**Stakeholder and Relationship Management**
+ Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.
+ Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.
**Leadership and Talent Development**
+ Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.
+ Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.
+ Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.
**What You'll Need:**
+ Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Meticulous organizational skills with a masterful inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Operations Management Executive Director - Life Sciences Sector COO

Job ID

224451

Posted

11-Jun-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Executive Management, Facilities Management

Location(s)

Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Grand Rapids - Michigan - United States of America, Hartford - Connecticut - United States of America, Indianapolis - Indiana - United States of America, Providence - Rhode Island - United States of America

ROLE OVERVIEW:

The Sector COO, GWS Enterprise, is a critical, executive leadership role that performs and delivers as a key value differentiator for the GWS Enterprise business, with the primary intent of helping our sector enterprise life sciences accounts succeed in executing on their contracts with ease.

This role is directly accountable for actualizing a powerful and dynamic operational and delivery excellence capability for the GWS Enterprise business. This includes leading everyday operational excellence across our global account teams focusing on quality, efficiency, compliance, and cost, through direct oversight of certain functions and influence of other processes that may be embedded in accounts. The right leader will effectively balance the centralized vs decentralized approach to achieving operational efficiency.

Through innovative and transformative initiatives, the COO assesses, adapts, and installs meaningful operational improvements in the pursuit of efficiency for excellence, simplification, growth, and profitability. This leader embodies a future focused, systematized, and programmatic approach and agenda to industry-lead the operating practice areas of client service delivery, shared services, account coverage and business performance into an integrated and compelling delivery mechanism.

The COO leads change and realizes synergistic value by shaping a culture of innovation. Well versed in operational methodologies, they deliver measurable value through a deep understanding of the significant influence operational transformation can bring forth.

The primary measures of success for the role are:

• Gross margin improvement for EA globally driven by demonstrable efficiency and cost reduction initiatives,

• Continuous reduction and avoidance of business upsets through strong governance.

• Attainment of the Enterprise Scorecard annually with demonstrated YOY improvement in core operational metrics across the business.

The Enterprise Sector COO owns operational delivery, supporting the sector directors and wider teams to fulfil the client outcomes and service delivery of the contractual agreement. The COO's drive and cultivate growth alongside the sector directors and act as sr. leadership escalation point outside of the president. The COO is a voice of the business and the client to the platform and functions to ensure that the products and systems provided are relevant and add value either to our customers, employees, and P&L. To enable this functional alignment, all sector function leads should be dotted line through the Sector COO, with the exception of, Sales, Strategy & Finance.

PERSON SPECIFICATION:

Change Enablement:

• COO's partner with leaders, peers, and platform leaders to jointly advance necessary change activities by clearly defining the monetized value target and implications for the business. They will anticipate the future business implications and work with the Sector, regional and global platform leadership to mobilize the organizational response to enable the full change cycle

Enables the Strategy & Growth through driving Operational Efficiencies:

• Plays a critical leadership role in decreasing OPEX spending by leveraging operational efficiencies. They will also periodically scan the business for optimization opportunities and in parallel, monitor trends and disruptive events that may create risks for performance. This may include new and expanded account risks. Acts as a long-term advocate for the health of the business to secure sector longevity.

M&A :

• COO's partner in identifying M&A opportunities and then lead the implementation to ensure value realization and integrative optimization.

Safety & Compliance :

• The COO partners with safety and compliance teams to install critical compliance essentials within the Sector, Regions & Platform to solidify employee safety, HSE policies, data privacy and technical policies and procedures (Functional Dotted Lines in some cases).

Operational Reporting:

• Provide accurate, synthesized executive-ready materials to articulate the overall commercial condition of the Sector and opportunities for improvement and growth.

Business Connectivity :

• The COO will frequently engage with Sector Presidents, Delivery Excellence teams, Platform leaders, Functional leaders and other COO's and global practice leaders to know how and when to leverage available expertise for operational excellence.

Best Practices:

• Through the utilization of process optimization, the COO will drive best practices, efficiencies, and effectiveness in every part of the Sector business including account management value chain and life cycle. The COO will scale best practice sharing by routinely sharing these across the business with other COO's.

Talent Enablement:

• The COO will lead talent enablement for their teams including the selection, development, and retention of critical roles, who are ultimately accountable to execute against GWS and clients strategic, financial goals within the Sectors, Regions, and Platform. The COO will invest measurable time to develop, coach and mentor and therefore position anchor roles to be successful, extending their own effectiveness and value resulting in increased performance.

Managing Risk and Crisis Situations :

• Anticipate and enable business risk mitigation strategies to protect CBRE interests. Create strategies and implement measures to mitigate potential threats, and handle crisis situations proactively and effectively

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Operations Management Executive Director - Life Sciences Sector COO
Job ID
224451
Posted
11-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Executive Management, Facilities Management
Location(s)
Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Grand Rapids - Michigan - United States of America, Hartford - Connecticut - United States of America, Indianapolis - Indiana - United States of America, Providence - Rhode Island - United States of America
**ROLE OVERVIEW:**
The Sector COO, GWS Enterprise, is a critical, executive leadership role that performs and delivers as a key value differentiator for the GWS Enterprise business, with the primary intent of helping our sector enterprise life sciences accounts succeed in executing on their contracts with ease.
This role is directly accountable for actualizing a powerful and dynamic operational and delivery excellence capability for the GWS Enterprise business. This includes leading everyday operational excellence across our global account teams focusing on quality, efficiency, compliance, and cost, through direct oversight of certain functions and influence of other processes that may be embedded in accounts. The right leader will effectively balance the centralized vs decentralized approach to achieving operational efficiency.
Through innovative and transformative initiatives, the COO assesses, adapts, and installs meaningful operational improvements in the pursuit of efficiency for excellence, simplification, growth, and profitability. This leader embodies a future focused, systematized, and programmatic approach and agenda to industry-lead the operating practice areas of client service delivery, shared services, account coverage and business performance into an integrated and compelling delivery mechanism.
The COO leads change and realizes synergistic value by shaping a culture of innovation. Well versed in operational methodologies, they deliver measurable value through a deep understanding of the significant influence operational transformation can bring forth.
The primary measures of success for the role are:
+ _Gross margin improvement for EA globally driven by demonstrable efficiency and cost reduction initiatives,_
+ _Continuous reduction and avoidance of business upsets through strong governance._
+ _Attainment of the Enterprise Scorecard annually with demonstrated YOY improvement in core operational metrics across the business._
The Enterprise Sector COO owns operational delivery, supporting the sector directors and wider teams to fulfil the client outcomes and service delivery of the contractual agreement. The COO's drive and cultivate growth alongside the sector directors and act as sr. leadership escalation point outside of the president. The COO is a voice of the business and the client to the platform and functions to ensure that the products and systems provided are relevant and add value either to our customers, employees, and P&L. To enable this functional alignment, all sector function leads should be dotted line through the Sector COO, with the exception of, Sales, Strategy & Finance.
**PERSON SPECIFICATION:**
**_Change Enablement:_**
+ COO's partner with leaders, peers, and platform leaders to jointly advance necessary change activities by clearly defining the monetized value target and implications for the business. They will anticipate the future business implications and work with the Sector, regional and global platform leadership to mobilize the organizational response to enable the full change cycle
**_Enables the Strategy & Growth through driving Operational Efficiencies:_**
+ Plays a critical leadership role in decreasing OPEX spending by leveraging operational efficiencies. They will also periodically scan the business for optimization opportunities and in parallel, monitor trends and disruptive events that may create risks for performance. This may include new and expanded account risks. Acts as a long-term advocate for the health of the business to secure sector longevity.
**_M&A_** :
+ COO's partner in identifying M&A opportunities and then lead the implementation to ensure value realization and integrative optimization.
**_Safety & Compliance_** :
+ The COO partners with safety and compliance teams to install critical compliance essentials within the Sector, Regions & Platform to solidify employee safety, HSE policies, data privacy and technical policies and procedures (Functional Dotted Lines in some cases).
**_Operational Reporting:_**
+ Provide accurate, synthesized executive-ready materials to articulate the overall commercial condition of the Sector and opportunities for improvement and growth.
**_Business Connectivity_** :
+ The COO will frequently engage with Sector Presidents, Delivery Excellence teams, Platform leaders, Functional leaders and other COO's and global practice leaders to know how and when to leverage available expertise for operational excellence.
**_Best Practices:_**
+ Through the utilization of process optimization, the COO will drive best practices, efficiencies, and effectiveness in every part of the Sector business including account management value chain and life cycle. The COO will scale best practice sharing by routinely sharing these across the business with other COO's.
**_Talent Enablement:_**
+ The COO will lead talent enablement for their teams including the selection, development, and retention of critical roles, who are ultimately accountable to execute against GWS and clients strategic, financial goals within the Sectors, Regions, and Platform. The COO will invest measurable time to develop, coach and mentor and therefore position anchor roles to be successful, extending their own effectiveness and value resulting in increased performance.
**_Managing Risk and Crisis Situations_** :
+ Anticipate and enable business risk mitigation strategies to protect CBRE interests. Create strategies and implement measures to mitigate potential threats, and handle crisis situations proactively and effectively
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)