431 Experience jobs in St. Louis
Risk Manager II, Perfect Order Experience, Perfect Order Experience
Posted today
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Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. As a successful candidate you will have the opportunity to participate in risk assessments of new products and services, as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal / external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Perfect Order Experience organization. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. Key job responsibilities Perform risk assessments for new products / features and existing processes / systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed. Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers. Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels. Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects Audit and analyze risk metrics for each business to identify emerging risks and monitor controls. Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance. Contribute to management reviews regarding project progress and roadblocks. Surface risk insights and best practices for risk management and mitigation. Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization. Independently manage projects as assigned. Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Ability to manage multiple competing priorities. Ability to prioritize in an ambiguous environment. Adept at being a change agent by bringing solutions / ideas to tackle any challenge. About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. BASIC QUALIFICATIONS 4+ years of program requirements definition and data and metrics leveraging to drive improvements experience Experience handling confidential information. Exceptional written communication skills able to write, clearly and succinctly. Exceptional ownership and bias for action willing to move quickly and decisively to resolve an incident. Strong critical thinker with the vision to work both tactically and strategically. Proven analytical thinking with a natural tendency to use data in decision-making and prioritization. Experience handling confidential / strategic projects. PREFERRED QUALIFICATIONS 3+ years of compliance program management, legal, governance, audit, risk / loss prevention, or equivalent experience Bachelors Degree or Professional risk certification, or similar risk or credentials Experience with SQL and Excel Knowledge about retail and social media ecosystems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr
Member Experience Associate - Ellisville
Posted 10 days ago
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Job Location
Ellisville - ELLISVILLE, MO
Position Type
Part Time
Education Level
None
Travel Percentage
None
Job Shift
Any
Job Category
Customer Service
Description
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
OUR VALUES Community | Action | Recognition | Experience
More than a job, it's a lifestyle!
Our Member Experience Associates (MEA) are moment makers that help us create an experience that makes our members say, "I love Club Fitness!" No two days are ever the same, but when you work for Club Fitness it's about helping every BODY no matter where they are in their fitness journey. You're working alongside a dedicated team that brings their passion and pride to create a Clean, Functional & Friendly environment.
The ideal team member will exhibit a vibrant personality, a love for fitness, and a desire to help people!
Why You'll Love Working for Club Fitness:
- Fun and Supportive Team -We're a team that knows how to have fun, works hard, and supports each other every step of the way.
- Employee Owned -Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
- Career Growth -We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
- Local Support -We're proud to be local to St. Louis, where club support is just one call away when you need it.
- Free Memberships -You and an immediate family member get FREE access to all our club locations because you deserve it.
- Discounts -Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
- Comprehensive Benefits -Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
- Interacting with people
- Being busy and getting things done
- Delivering excellent customer service
- Achieving and exceeding member expectations
- Providing a Clean, Functional, and Friendly environment
Minimum Qualifications:
- 17 years of age or older, required
- Previous customer service or hospitality experience, preferred
- Fun and Supportive Team -We're a team that knows how to have fun, works hard, and supports each other every step of the way.
- Employee Owned -Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
- Career Growth -We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
- Local Support -We're proud to be local to St. Louis, where club support is just one call away when you need it.
- Free Memberships -You and an immediate family member get FREE access to all our club locations because you deserve it.
- Discounts -Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
- Comprehensive Benefits -Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
Club Fitness has been lifting up St. Louis since 1983. We care about St. Louis because we're from St.Louis. As an employee owned and operated health and fitness organization, it's important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Guest Experience Lead (GEL)

Posted 3 days ago
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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

Posted 3 days ago
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Guest Experience Lead (GEL)

Posted 3 days ago
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Guest Experience Lead (GEL)

Posted 3 days ago
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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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