183 Federal Agencies jobs in Laurel

ProSidian Consulting has an opportunity for a Grant Management And Administration Consultant located in Washington DC.

Currently ProSidian Consulting seeks qualified professionals to staff multiple Grants Award Administration and Project Management roles on an as needed basis. Specific areas where Grants Award Administration expertise is required are as follows:

Grants Award Administration and Project Management Assistance:

• Assist in the development and revisions of marketing materials (pamphlets, handouts) to be used by the Federal Agency Department senior leadership at Executive and Congressional briefings.
• Provide subject matter expertise in regards to grant management and administration principles.
• Assist with developing tracking tools and mechanisms to ensure that the Federal Agency Department is meeting specified goals and performance measures.
• Draft standard operation procedures (SOP's) for review and approval by Government staff for all processes and activities being performed under Task 1, and update as needed.
• Facilitate occasional meetings between the Federal Agency Department staff and external customers within the DC Metropolitan area.

In order to facilitate senior level meetings within the Federal Agency Department, the Grants Award Administration and Project Management Consultants should have great communication and presentation skills/experience, the ability to keep meetings within context and on schedule, as well as possess financial grants management subject matter expertise.

Grants Award Administration Systems and Business Support:

• Provide Grants.gov posting and user support, which may include managing user accounts, posting solicitations, troubleshooting system issues, monitoring application submissions, providing technical assistance and training to HQ and Regional staff.
• Assist with systems requirements, which may include documenting and tracking systems requirements, overseeing performance and User Acceptance Testing (UAT), tracking issues through resolution, and ensuring new systems meet all requirements of GPD and grantee user groups.
• Assists with systems mapping: creating system maps as needed for the current suite of grants management systems.
• Provide technical customer support for systems: providing grant management system end-user support.
• Assist in the development and revisions of grant systems procedures and internal projects, as it relates to process improvement.
• Draft system updates and communications for review and approval by Government staff prior to distribution through announcements and notifications.

In order to successfully deliver training for updates as well as technical assistance as it relates to their specific work streams the Grants Award Administration and Project Management Consultants should also possess good presentation and communication skills.

Training Support: Support The Clients Training Branch for the development and facilitation of grant management training for a wide range of stakeholders and provides internal professional development support to staff. Contractor support is required in the following areas:

• Evaluate current training programs, design evaluation instruments, compile and analyze data, communicate findings via several methods, and provide updates on an ongoing basis.
• Provide instructional design support for regional grantee meetings and internal training workshops, as well as assist with on-site facilitation, coordinate logistics, and develop website content for these events.
• Assist with the development of an onboarding program and provide ongoing support in updating materials and coordinating monthly onboarding meetings.
• Assist with the development of in-house grants management, administration and business operations training.
• Draft standard operation procedures (SOP's) for review and approval by Government staff for all processes and activities being performed under Task 3, and update as needed.

Administrative support shall also include services in the following areas:

• Process grant closeouts and archive project folders after closeouts are complete.
• Assist with other grant management and administration functions such as the review of program guidance and grant documentation pending approval.
• Develop briefings and weekly status reports for the Grants Administration and Business Office Leadership Team.
• Assist in compiling, editing, and distributing the quarterly team newsletter.
• Coordinate and provide support to working group leaders on the development of deliverables and compile, organize, and distribute group findings.
• Draft standard operation procedures (SOP's) for review and approval by Government staff for all processes and activities being performed and update as needed.

The candidate must demonstrate a willingness to learn, a comfort with consulting as an industry and abstract thoughts and capable of handling a constantly changing environment where work may be strategic and tactical within a small growing firm. Work can translate to a broad experience base in many industries.

The selected professional shall be responsible for an effective quality control program for all deliverables, work products, and services performed under this contract. The contractor shall institute policies, procedures, and processes that will ensure all products meet contract requirements and will promote Continuous Improvement of the products and processes. The contractor shall submit a Quality Control Plan in the Technical Proposal as part of their Management Approach with annual updates thereafter as necessary.

Employment status: Full-time and/or Contract.

Benefits and compensation: Salary is commensurate with experience. To incentivize successful efforts pursuant to position requirements we offer revenue share and opportunities for partnership. To attract and retain the best professionals, we intend to offer a comprehensive benefits package.

TL;DR Kharon is seeking a full-time D.C.-based Account Manager that supports our Public Sector account management and growth. This role requires regular in-office attendance.RESPONSIBILITIES: Drive and meet both quarterly and annual revenue goals, with a focus on securing new business, territory planning and renewing existing accountsKeep CRM records current and accurate to support clear and dependable forecasting for leadershipLead the full sales cycle for complex deals, including pricing strategy, negotiation, and contract closureContribute to strategic planning efforts within your territory, identifying and developing high-potential opportunitiesMonitor the competitive landscape and share timely insights with leadership to inform strategySupport cross-functional needs and participate in additional initiatives as requiredQUALIFICATIONS: A Bachelor's degree, preferably in Business, International Relations, Political Science, or a related field.Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.5+ years of experience in a public-sector facing business development, sales, research, or operations roles, preferably in B2B, SaaS, professional services, or financial services.An understanding of OSINT, anti-money laundering, counter threat financing, financial crime, sanctions regimes, and environmental, social and governance standards.Proficiency in tools such as PowerPoint (or Google Slides), Excel (or Sheets), and CRM systems (e.g., Salesforce, HubSpot).Excellent written and verbal communication skills with demonstrated experience drafting proposals, pitch decks, and/or sales collateral.Highly organized with strong attention to detail and the ability to juggle multiple tasks and deadlines across teams.Willingness to travel 25% of the yearKharon is a disruptive and innovative organization that navigates risk at the intersection of global security threats + international commerce.Operating at the nexus, Kharon is on a mission to revolutionize the current landscape of risk and compliance through the development of cutting edge data and technology products. We take complex data as it relates to global security and empower our clients not only to understand the risk associated with their potential business activities but also to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and investment restrictions, our tools optimize protection against the types of risks that could otherwise be dangerous and costly to any business. Serving many of today's leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is singular. When you look at any major global crisis event, we're providing intelligence that's at the heart of those circumstances. We connect the dots in a way that's meaningful. We're experiencing sustained high growth across all facets of the business. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Public Sector Account Manager to join us as we work to shape the way businesses perceive and navigate global risks. To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we're growing at a rate that makes us unstoppable. If you're looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don't take ourselves seriously but we're serious about the work we do and there is absolutely no slowing us down. To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We're nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:Fully sponsored medical, dental, and vision FSA program for both medical and dependent care401k + Roth with matching and immediate vesting Paid time off + 11 paid holidays Kharon is an equal opportunity. Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability. The base salary range at Kharon is set between $150,000 and $175,000. Please note that this figure does not necessarily include potential bonuses, commissions, or benefits that may be part of the overall compensation package.

Job DescriptionJob Description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers ()

Basic qualifications:

• US Citizenship - candidates being considered for a Public Sector roles must be a U.S.
• 1+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

#LI-KC1

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. (Nasdaq: APPN)

Follow Appian: Twitter, LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe is growing tremendously. We are looking for future leaders, which means a partner career path or growth opportunities . Are you up for the challenge? We're looking for Audit Managers with experience in the Public Sector. As an Audit Manager , you will further learn to lead, gain deep industry insight, and continue to grow relationships. With access to many resources and the support of executive leadership and your team, this is what your work includes: Responsibility of client relationships with a variety of clients to build positive relationships. Leading multiple teams and providing performance feedback to all members of those teams when engagements end. Your feedback is valuable. Anticipating and addressing client concerns and resolving problems as they arise. Promoting new ideas and business solutions that result in extended services to existing clients. We encourage creativity and to grow your expertise, which could make a difference at our firm. Continue learning the latest developments and the firm's standards and policies. Staying on top of industry developments and their effects on client's competitive position. Qualifications: 5+ years of recent and relevant public accounting external audit experience. Your background should have experience in external audit working with Non Profit, Higher Education and Governmental clients. Organization, communication, technical, time management, and accounting and auditing skills as you work efficiently with clients and adequately work on multiple engagements and teams. It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion. You will need to be able to multi-task since planning, executing, and wrapping up various engagements may have to be performed concurrently. We require experience supervising engagement team members and instructing them on completing assigned task. This position requires you to be a licensed CPA in your aligned home office state or being able to acquire a reciprocal one for that state. Ability to work additional hours as needed and travel to various client sites. For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options. #LI-Hybrid #LI-Onsite About the Team: The Audit & Assurance team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit & Assurance professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a dedication to audit quality. Though Crowe has various different business units, Audit & Assurance is one of the largest practices. Learn more about our Audit & Assurance team! We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $81,000.00 - $192,000.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. #J-18808-Ljbffr

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen
• 1+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

#LI-KC1

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. (Nasdaq: APPN)

Follow Appian: Twitter, LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice

The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s) to deliver the expected outcomes of the engagement and are internally and externally recognized as a business contributor, industry and product specialist. Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following: Pre-Sales alignment Project kickoff Bringing industry expertise and perspective Drive better outcomes through extensive platform expertise Deep understanding of Salesforce platform and solutions Engagement planning and alignment to customer objectives Regular customer sponsor check ins Services Renewal management Ensure project operational compliance Executive Relationship building Your Impact Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap. Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams Successfully manage multiple strategic clients simultaneously Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work. Show continued professional growth and development Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals. Lead cross-functional teams and mentors others Manage to a minimum billable util target Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives The ideal candidate will have: A successful track record of working effectively in a highly matrixed and fast-growing organization A passion and belief in the unique value of professional services in a cloud software company. The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders. Experience in developing and executing project governance methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards Minimum Requirements 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform. 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements Preferred Requirements 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects 5+ years of enterprise-level project or program management experience Salesforce Application and/or System Architect certifications Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities. Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred) Excellent analytical & problem solving skills Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers) BA/BS degree or foreign equivalent; MBA preferred Ability to travel; up to 25% Our Investment In You World-class enablement and on-demand training - check out Trailhead.com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Sandler Sales Training Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes , we are #1 in PEOPLE ’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit for the full breakdown. #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s) to deliver the expected outcomes of the engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check ins
• Services Renewal management
• Ensure project operational compliance
• Executive Relationship building

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Manage to a minimum billable util target
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

• A successful track record of working effectively in a highly matrixed and fast-growing organization
• A passion and belief in the unique value of professional services in a cloud software company.
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
• The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer.
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
• Experience in developing and executing project governance methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards

• 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements

• 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise-level project or program management experience
• Salesforce Application and/or System Architect certifications
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen
• Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)
• Excellent analytical & problem solving skills
• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
• Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)
• BA/BS degree or foreign equivalent; MBA preferred
• Ability to travel; up to 25%

• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
• Exposure to executive thought leaders with a passion for living our values
• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Week-long product bootcamp
• Sandler Sales Training

• Health benefits
• Financial benefits and perks
• Time off and leave policies
• Parental benefits
• Perks and discounts
• Visit for the full breakdown.

Scale AI's Public Sector business is growing quickly as government agencies adopt AI to support critical national security, defense, and public sector missions. We're looking for a hands-on Engineering Manager to lead a team of software engineers building core products and infrastructure for these customers. This role is ideal for someone who thrives in technical environments, enjoys managing teams while staying close to the code, and wants to work on meaningful problems that impact real world operations across the U.S. government. You'll play a critical role in delivering backend systems, distributed platforms, and ML tooling used by our public sector partners-all while helping your team grow and execute. You'll split your time between technical planning and execution (50%) and people management and team development (50%) , leading a team of 6-8 engineers. You'll work cross-functionally with product, security, and customer-facing teams to ensure our engineering efforts meet complex federal compliance, security, and performance needs. Must be able to commute to office four times per week: Day to day: 50% Software engineering - technical product planning, and coding 50% Managing a growing team. You will: Recruit a high-performing engineering team. Drive engineering productivity. Provide guidance, mentorship, and technical leadership to a team of engineers working on Generative AI projects. Collaborating with cross-functional teams to define, design, and execute strategic roadmap. Navigate and deliver outcomes while navigating through complex public sector compliance requirements and frameworks. Design and implement scalable backend systems for Federal customers, leveraging Scale's modern and cloud-native AI infrastructure Develop distributed systems, data-intensive applications, and machine learning infrastructure to enable real impact for mission owners Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions Contribute to the platform roadmap and product strategy for Scale AI's Federal business, playing a key role in shaping the future direction of our offerings Have or ability to obtain a TS/SCI clearance Ideally you'd have: 5+ years of full-time engineering experience, post-graduation 2+ years of prior engineering management or equivalent experience and has managed an engineering team. Have extensive experience in software development Experience scaling products at hyper-growth startups Excitement to work with AI technologies and their applications for the public sector Extremely strong track record as an individual contributor Show a track record of mentoring and leading teams in successful projects Possess excellent communication and collaboration skills, and the ability to translate complex technical concepts to non-technical stakeholders Nice to haves: TS/SCI Clearance Deep technical knowledge of Software Development, willing to get deep into the weeds to solve problems alongside the team. Have experience with AI platforms and technologies, including generative models and LLMs. Have previous experience in government or government facing technology roles Experience with cloud-native technologies, full stack development, data engineering, and ml ops infrastructure Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of Washington DC is: $169,000 — $79,000 USD Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: 188,000 — $3 1,000 USD Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is: 169,000 — $2 9,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen
• 1+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

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Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. (Nasdaq: APPN)

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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