10,293 Field Service Manager jobs in the United States
Field Service Manager
Posted 24 days ago
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Field Service Manager
US-TX-Irving
Job ID: 32912
Type: Full-Time
# of Openings: 1
Category: Field Service
TX - Irving
About the Role
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?
Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.
Your Impact
We’re looking for a true go-getter to oversee:
- A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
- The warehousing process as it relates to merchandise and inventory.
- The development and education of the team as it relates to new technology in an evolving industry.
About You: The Skills & Expertise You Bring
Do you meet these requirements?
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees .
- Service management experience in the technology industry.
- Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills including the desire to develop and lead a team.
- Possess excellent time management skills.
We are providing the anticipated base salary range for this role: $61,800 - $2,520 annually.
This role is eligible for a transportation allowance.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at .
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .
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Field Service Manager
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Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. Healthcare professionals use the testing to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs, and it helps monitor the effectiveness of treatment plans.
As a Manager of Field Service, you will be responsible for mentoring and managing field-based Laboratory Service Assistants (LSAs). LSAs are responsible for collecting biological specimens, including urine, oral fluid, and blood, in a clinic setting. The Manager, Field Service is also responsible for managing the communications between the corporate office, sales team, and LSAs.
- Facilitate communication between the LSA, field sales, and corporate office to help build, mentor and manage field teams and ensure customer retention metrics are achieved
- Develop and maintain effective, cooperative, and collaborative relationships with internal and external customers
- Provide consistent feedback to field sales and leadership related to account activity and the successful resolution of service-level issues
- Collaborate with the Sales team to share market intelligence on new and existing customers in the region/territory
- Conduct regular one one-on-one meetings with LSA team to proactively discuss service level issues, address customer feedback, and offer training and support to ensure employee engagement and customer retention.
- Conduct ride-along to audit the overall quality of work, and to observe, reinforce, or improve adherence to compliance requirements and customer satisfaction
- Discuss account satisfaction metrics and data from customer satisfaction surveys to improve LSA performance and account retention
- Create and deliver analysis and audit reports of the Field Services Program
- Ensure LSA is committed to providing the highest standards of ethics and adherence to the Principles of Excellence
- Responsible for teams’ compliance documentation and quarterly audits to ensure consistency and adherence to compliance regulations
- Ensure timely and appropriate actions are taken to support the growth and development of LSA staff, i.e., coaching, written warnings, performance plans, or termination to address LSA compliance violations, inappropriate behavior, or failure to meet performance expectations, close partnership with Compliance, HR Business Partner, and Sales Leadership
- Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
- Ability to ensure administrative, physical, and technical cyber security controls are always adhered to.
Requirements
- Bachelor’s degree in Business Administration or related field preferred
- 3 or more years of experience in managing a team of 10+ people
- 1 or more years of experience working in Healthcare, Customer Service or Sales
- Experience with training others, coaching direct reports, and conducting job performance reviews
- Demonstrated ability to build and retain a high-performing team
- Proficient in MS Office (Word/Excel/Outlook)
- Uncompromising ethics and integrity
- Self-starter who works effectively independently as well as in a team environment
- Strong interpersonal skills
- Ability to work under pressure and in a fast-paced environment
- Required to maintain a home office
- Flexible to travel 40% or more
Benefits
- Medical, Dental, Vision, Disability Insurance
- 401 (k) with Company Match
- Paid Time off and Holidays
- Tuition Assistance
- Behavioral and Health Care Resources
- Mileage reimbursement & monthly car stipend
Potential Hiring Range:
- Salary Range: $70,000-$85,000/ year
- Salary offered is dependent on qualifications, experience, and geographical location.
Field Service Manager
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EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
Job Duties and Responsibilities
Key Responsibilities:
- Provides leadership
- Manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction
- Leader with strong problem-solving abilities
- Excellent interpersonal skills
- Customer service focus
- Responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible
- Very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team
- We provide free DISH programming, paid training, and incredible opportunities for advancement
Education and Experience:
- A strong competency in leading, developing, mentoring, and coaching
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
- Ability to write reports and correspondence
- Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
- Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
- Excellent presentation, facilitation, and communication skills
- Willingness to work flexible hours, including 45+ hours a week, including weekends
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Field Service Manager
Posted today
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Job DescriptionJob DescriptionDescription:
Position Overview
The Field Service Manager manages the field service personnel who perform on-site routine services including installation, maintenance, and repair; including completion of assigned projects related to OSP and ISP including all permitting, construction, red lining and preliminary As Built CAD drawing approval and municipality relations. The FSM will requisition labor and materials to meet timely execution of deadlines and manage general contractors, production reporting and milestone pay sheets, inspectors and material vendors. Assisting with cost estimates, engineering of lateral construction and design of network planning are key elements of other required duties.
Essential Job Functions
- Management of permitting, contractors, material vendors, inspectors and all construction
- Oversees the scheduling and training of field service representatives
- Handles service contracts and directs support services
- Cost & control estimating, preliminary engineering, production tracking / reporting, OSP Insight, etc
- Trouble Management, emergency restoration and disaster recovery of network assets
- Interface with state and local permitting agencies, DOTs and other activities as required
Requirements
- BS Engineering related field or Construction Management or related experience
- Strong interpersonal, organizational and communication skills
- Proficient with PCs and Microsoft Office Applications ( Word, Excel, Project, etc.), DeLorme and other mapping software and engineering
- Current valid driver’s license
- Ability to read and produce field drawings and updates to OSP Insight
Other Skills/Abilities
- Ability to understand mapping programs and key identifiers in a fiber optic network, read and utilize GPS units and record network positioning
- Ability to prepare, splice and test FOC via use of power meters / light source, OTDR and reporting requirements and fusion splice equipment
- Knowledge of “Call Before You Dig” rules and regulations as they apply to a network utility provider
- Knowledge of grounding principles in an underground utility network
- Knowledge of OSHA safety rules and regulations as they apply to locating and providing repair and maintenance within a fiber optic network
- Knowledge and ability to operate a FOC monitoring system
Physical Requirements
- Must be able to sit, stand, walk, stoop, kneel and reach
- Must be able to speak, write, read, and understand English
- Must have visual acuity
- Must be able to lift 0-25 pounds
Requirements:
Field Service Manager
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Job DescriptionJob Description
This is an onsite position - candidates must reside local to the Twin Cities, MN area to be considered
Half a Century of Trust, Built One Pallet at a Time. For 50 Years, Viking has been the trusted name in automated nailing solutions. Come join the market leader and take your career to the next level! Viking has a generous benefits package including:
- Health, Dental, and Vision Insurance
- STD, LTD, Basic and Voluntary Life Insurance
- HSA and FSA options
- 401(k) matching
- Paid Time Off
- Paid Holidays
S ummary/Objective
The right candidate for the Field Service Manager position at Viking balances customer focus, with company core values and business goals. You must be a strong leader, with technical and travel experience, possess the ability to make solid decisions, and stand by them.
Primary Responsibilities
- Manage the service technician team
- Monitor and approve time, expense, and service reports
- Manage PTO schedule
- Annual performance review process
- Manage and maintain a comprehensive training program
- Evaluate technicians' skill sets
- Evaluate departmental training needs
- Maintain an active training program
- Implement training programs for New Product Developments
- Schedule Field Service work
- Understand the required resources needed to execute installations and service visits
- Be proactive in scheduling and forecasting upcoming installations
- Be agile with the scheduling needs of our customers
- Ensure that service technicians have all the data/documents needed to be successful on site
- Create Service Estimates for field service work
- Ensure that service estimates are accurate for the work to be performed
- Ensure that all customer specific terms are considered when creating estimates.
- Invoice customers for field service work
- Review invoices for accuracy
- Deliver invoices to the correct customer contact in a timely manner
- Follow up on unpaid invoices and work with the customer to get them paid in a timely manner
- Lead Department level meetings
- Weekly department meetings
- Weekly meetings with other departments, for technician utilization, field issue resolution, etc.
- Escalate field issues within standard Viking processes.
- Ensure that issues in the field are properly escalated within standard Viking Processes
Additional Duties:
- Work with interdepartmental team to develop customer facing solutions
- Communicate recommendations for continuous improvement
Accountability
- Field Service Team Management
- Service Team Training
- Field Service Scheduling
Required Skills and Experience
- A technical degree in Automation, Mechatronics, Robotics Automation, or commensurate work experience
- Minimum of 5 years' experience leading a team of field service technicians
- Cross-functional communication skills, both written and verbal
- Self-motivated and with the ability to adapt to a fast-paced ever-changing environment
- Traction experience/knowledge a plus
- Possess strong communication skills with any level audience
- Functions well under pressure
- Forward thinking, planning for the future
- Be self-aware, flexible, and open-minded
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Software Experience
- Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
- Service Scheduling Software
- ERP estimating and invoicing
Supervisory Responsibilities
- Field Service Techs
Work Environment
This job operates mostly in an office environment, as well as on the production floor. Proper Personal Protective Equipment is required when on the production floor.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to manipulate, handle, or feel; and reach with hands and arms. The employee may occasionally lift up to 50 pounds.
Position Type/Expected Hours of Work/Location
This is a full-time exempt position. Schedule is standard business hours. The position is based in Viking's main office location.
Travel
This position will be expected to travel to trade shows and customer sites 6-8 times per year.
Field Service Manager
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Job DescriptionJob DescriptionField Service ManagerPosition Summary:The Field Service Manager is a dynamic leadership role responsible for overseeing field service operations at AGT, ensuring exceptional execution and customer satisfaction. This position drives resource management, service operations, project coordination, and the installation, servicing, and maintenance of gaming equipment and related systems, aligning efforts with organizational goals to deliver high-quality results.Main Responsibilities/Job Requirements:
- Lead machine installation, service, and maintenance operations, managing field service staff to achieve company and departmental objectives through effective planning, resource allocation, and activity coordination.
- Engage with customers and service teams to resolve issues, provide pre-sales technical support, and foster strong relationships.
- Oversee cost management while maintaining operational efficiency and profitability.
- Ensure field service staff deliver top-tier customer support, meeting performance metrics and promoting timely resolution of service issues, including equipment troubleshooting, customer complaints, and delivery challenges.
- Manage the intake, logging, and tracking of customer service calls in Astro, ensuring resolution is achieved efficiently.
- Collaborate on personnel scheduling, safety training, and contingency planning to address unexpected field challenges, adhering to safety protocols and procedures.
- Act as the primary escalation point for critical or time-sensitive customer issues, coordinating internal and external resources as needed.
- Lead special projects critical to revenue, profit, customer satisfaction, or other business goals, whether related to core duties or beyond.
- Serve as a key liaison between sales, engineering, manufacturing, and gaming/compliance representatives across jurisdictions.
- Maintain field service inventory (vehicles and facilities) and ensure the safety and security of resources.
- Partner with Service Management to develop and refine policies and procedures, driving continuous improvement in field service operations.
- Obtain and maintain gaming licensure and a valid driver’s license as required.
Education/Experience:
- Associate degree , with knowledge of the gaming industry or equivalent military experience.
- Minimum of five years of Field Service Management experience.
- Must be at least 21 years of and flexible to work varied shifts (holidays, weekends, nights, overtime, and on-call) with out-of-state travel to client sites as needed.
Knowledge and Skills:
- Outstanding oral and written communication skills for engaging customers and team members.
- Proficient in troubleshooting and problem-solving, with expertise in mechanical, electrical, and gaming equipment diagnostics.
- Familiarity with hand tools, power tools, and diagnostic equipment, paired with strong technical experience.
- Basic proficiency in PC operation and Microsoft Office tools (Outlook, Word, Excel) for documentation and reporting.
- Ability to work independently in a fast-paced, high-pressure environment while maintaining attention to detail.
Physical Characteristics:
- Ability to lift and carry up to 50 lbs. regularly for short distances and perform hands-on tasks in environments with varying noise, temperature, illumination, vibration, crowds, air quality, and secondhand smoke.
- Capacity to stand for extended periods, work in confined spaces, and withstand travel demands, including driving unassisted.
- Comfort with repetitive motion (e.g., keyboard, mouse, telephone) in a high-stress, fast-paced setting.
- Strong situational assessment and task completion skills, with fluency in verbal and written English.
Field Service Manager
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Job DescriptionJob Description
Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England's fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping's 2024 and 2023 Home Renovation Awards! As such, we're expanding nationally and looking for a Service Manager.
We're looking for a Service Manager to join our team and be the go-to expert for project closeouts and long-term customer care. From managing punch lists to handling service requests and ensuring final touches are perfect, this role is essential to maintaining our reputation for excellence well beyond the build. You'll be the face of Gunner's commitment to quality — long after the crew has packed up.
Why This Role Is Exciting
This is a unique opportunity to step into a highly visible role that bridges operations and customer experience. You'll have the autonomy to refine service processes, drive improvements across departments, and play a critical part in ensuring every homeowner finishes their journey with Gunner feeling supported and satisfied. It's a role where attention to detail meets lasting impact.
Why Work at Gunner?
We're proud to have been named to Inc. Magazine's Best Workplaces list two years in a row—a reflection of our commitment to a culture that puts people first. At Gunner, you'll join a collaborative, driven team that's passionate about doing great work and having fun while doing it.
What You'll Do:
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Finalize job sites and ensure all work meets Gunner standards.
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Manage and respond to service requests from existing and past clients.
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Coordinate with the Operations team, vendors and internal departments to resolve issues.
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Maintain detailed service logs and follow up to confirm resolution and satisfaction.
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Be the face of Gunner's commitment to quality after the job is done.
What you will bring:
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A passion for making a difference!
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Outstanding communication and customer service instincts.
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Strong Interpersonal skills with the ability to build relationships and establish trust with customers.
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Must have a positive attitude and a drive to succeed.
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Experience in home improvement, construction, or a related field.
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Strong problem solving and a sharp eye for detail.
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Ability to juggle multiple tasks and stay organized.
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A team player who can also take the lead when needed.
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BA/BS .
Bonus Points For:
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Experience managing service or warranty departments.
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Bilingual abilities (English/Spanish).
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Tech-savvy or experience with CRM/ Project management tools.
Benefits:
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An unmatched company culture!
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Base Salary: $75,000 to $85,000
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401K Retirement Plan (after 6 months) with company match
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United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
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Unlimited Vacation Day Plan (after 60 days)
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Company iPhone and MacBook
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Path to promotions within Gunner organization
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Company vehicle provided (Gunner Fleet)
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Gas Card provided
Gunner is committed to hiring a diverse and talented workforce.
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Field Service Manager
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Job DescriptionJob DescriptionDescription:
Cozzini, a Middleby company, is a leading provider of high-performance food processing equipment for protein and pet food processing. In addition to its headquarters in Elk Grove Village, IL, Cozzini has an additional manufacturing site in Iowa and sales representation worldwide.
Cozzini offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the company. The development and promotion of talent is a high priority at Cozzini.
Cozzini has a great opportunity for a Field Services Professional to join our Team!
Job Summary:
The Technical Service Manager is responsible for overseeing the technical service team, providing high-level support to clients, and ensuring that all technical service operations are carried out efficiently. This role involves managing service requests in industrial equipment, troubleshooting issues, coordinating with cross-functional teams, and delivering excellent customer service while maintaining a high level of technical expertise.
Key Responsibilities:
· Team Management : Lead, mentor, and manage a team of technical service representatives, ensuring a high level of productivity and customer satisfaction.
· Technical Support : Provide hands-on technical support to customers, addressing their inquiries and troubleshooting equipment or software issues.
· Service Operations : Oversee all aspects of technical service operations, including scheduling, resource allocation, and coordination with other departments to ensure timely delivery of services.
· Customer Relations : Build and maintain strong relationships with customers, ensuring their technical needs are met and their expectations are exceeded.
· Service Reporting : Generate and analyze service performance metrics, providing insights and recommendations to improve service delivery and customer satisfaction.
· Quality Assurance : Implement and maintain quality assurance processes to ensure technical issues are resolved efficiently and meet company standards.
· Training and Development : Develop training programs for the technical service team to improve product knowledge, technical skills, and customer service.
· Problem-Solving : Diagnose and troubleshoot complex technical issues, working with engineering, product development, and R&D teams as necessary to identify and implement solutions.
· Process Improvement : Continuously evaluate and improve technical service processes to enhance operational efficiency and service levels.
· Compliance and Safety : Ensure that all technical service activities are conducted in compliance with safety regulations and company policies.
· Potentially up to 50% travel per year.
Cozzini, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits:
- Health insurance
- Health Savings Account w/ ER contribution
- Flexible Spending Account w/ ER contribution
- Dental Insurance
- Company Paid Insurance
- Employee Assistance Program
- Company Paid Life insurance
- Paid holidays
- Paid time off
- 401k
- Vision insurance
Requirements:
· Experience : 5+ years of experience in technical support, service management, or related roles, with at least 2 years in a leadership or managerial position.
· Leadership Skills : Proven ability to lead and manage a technical team, with strong decision-making, problem-solving, and conflict-resolution skills.
· Communication : Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
· Customer-Oriented : Strong focus on customer service and satisfaction, with experience managing customer relationships and addressing concerns.
· Project Management : Experience in managing service projects from start to finish, including resource planning, budgeting, and execution.
· Must have a valid driver’s license and U.S. passport.
· Bilingual Spanish a plus.
Field Service Manager
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Building Texas. Powering the World .
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Join Mustang Cat - Building Texas. Powering the World.
As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation , and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.
Mustang Cat is actively recruiting an experienced Field Service Manager to lead our Power Systems Field Operations team in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines and generators , with a strong preference for candidates experienced in 3500 & 3600 series engines and Electric Power Generation . As a key service leader in the industrial power systems market, you'll oversee field operations, manage technical support, and help deliver mission-critical service to customers across high-demand industries.
Top Benefits for Field Service Managers:
* Great Work-Life Balance
* On-Premise Clinic
* Tuition Reimbursement
* Vast Growth Opportunities
* Leadership Training Programs
* Job Stability
* Full-Time Benefits: Medical, Dental, Vision
* 401(k) with Employer Matching
* Paid Vacation, Sick Time & Holidays
What You'll Do as a Field Service Manager:
* Lead and support field supervisors and engine service technicians specializing in diesel and natural gas engines, electric power generation equipment and switchgear * Ensure expert execution of service work on Caterpillar and other industrial power units
* Foster alignment between field service, sales, and operations teams
* Oversee technician productivity, training, and development
* Maintain cost control and drive departmental profitability
* Oversee warranty processing and optimize recovery opportunities
* Promote safety compliance and enforce best practices in field operations
* Lead workforce development, coaching employees for long-term growth
* Manage service delivery on complex engine projects across oil & gas and industrial sectors
* Support business objectives through special project leadership
Field Service Manager Requirements:
* Bachelor's degree in an industry-related field or 8+ years of technical management experience
* Advanced knowledge of diesel and natural gas engine systems and power generation products , including Caterpillar 3600 series engines
* Proven experience leading field-based engine or generator service teams. Must have prior management for roughly 35 + employees (techs, supervisors, dispatchers and service billing clerks) and would be responsible for over $1.5 million of revenue monthly. * Background in industrial power systems , oil & gas, or generator service industries
* Familiarity with Caterpillar service platforms (SIS and DBS preferred)
* Strong interpersonal, team-building, and communication skills
* Ability to multitask, make informed decisions, and lead under pressure
* Passion for delivering technical excellence and service leadership
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.
Field Service Manager
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Job DescriptionJob Description
Gerente de Servicio de Campo
Departamento
Reporta a
Estado de FLSA
Última modificación
Mantenimiento
Gerente de Sucursal- Sucursal Sur
Exento
05/04/23
Quiénes somos
Environmental Management Inc. se estableció hace más de treinta años, en este tiempo hemos crecido hasta convertirnos en una de las compañías de paisajismo más grandes del centro de Ohio. Creemos que nuestros empleados individuales son el mayor activo de EMI. EMI se compromete a proporcionar el mejor clima posible para el máximo desarrollo y logro de objetivos para todos los empleados.
Environmental Management Inc. es una empresa acreditada de diseño / construcción, riego y mantenimiento de paisajismo que atiende a clientes en todo el centro de Ohio. Somos conocidos por nuestro enfoque orientado al cliente para abordar un estilo de vida relacionado con los entornos al aire libre. Debido a la dedicación y las ideas innovadoras en el diseño del paisaje, nuestra empresa ha sido capaz de equilibrar delicadamente el crecimiento y las relaciones personales con nuestros clientes y nuestro equipo. Con nuestro personal educado y el continuo crecimiento y devoción, nos esforzamos por continuar logrando nuestro éxito como la principal empresa de diseño / construcción de paisajes en el centro de Ohio.
Resumen del Puesto
Con la guía del Gerente de Operaciones de Mantenimiento, dirige la operación eficiente de los Equipos de Mantenimiento mientras opera dentro de las pautas presupuestarias establecidas. Trabaja en cooperación con el Gerente de Operaciones de Mantenimiento, los Líderes del Equipo de Mantenimiento, los Gerentes de Cuenta EMI y el Gerente de Activos con la calidad y la satisfacción del cliente como máxima prioridad. Debe estar disponible para trabajar en calidad de gerente para nuestra División de Servicios de Invierno. El Gerente de Servicio de Campo es responsable de la administración general de la Región Especificada de Columbus. Responsable de proporcionar el liderazgo y la capacitación necesaria para que los líderes de la tripulación obtengan su objetivo de completar el mantenimiento de calidad del proyecto. Este gerente ocasionalmente trabajará junto a los equipos en el campo. Comunicar y resolver todos los problemas relacionados con el mantenimiento para garantizar que todas las operaciones de mantenimiento cumplan con los estándares de la empresa.
Responsabilidades de supervisión
Supervisa directamente entre 20-30 empleados dependiendo de la magnitud del trabajo. Lleva a cabo responsabilidades de supervisión de acuerdo con las políticas de la organización y las leyes aplicables. Las responsabilidades incluyen contratación y terminaciones, capacitación de empleados; planificar, asignar y dirigir el trabajo; evaluar el desempeño; recompensar y disciplinar a los empleados; Atender quejas y resolver problemas. También responsable de 5-8 supervisores y sus departamentos.
Deberes/Responsabilidades
- Gestión de proyectos
- Programación diaria de tripulaciones
- Programación diaria de tripulaciones y equipos
- Revisión de las actividades diarias de Crew para garantizar que los proyectos vayan por buen camino
- Control de calidad
- Asiste / Implementa ventas adicionales de proyectos
- Revisión de los problemas pertinentes del sitio que requieren atención / aprobación para su finalización
- Comunicarse con el vendedor especificado para proponer el costo al propietario
- Comunicación con el cliente
- Se requiere comunicación in situ con los clientes
- Rentabilidad de la división
- Asegúrese de que los proyectos se completen dentro del presupuesto y dentro de las horas presupuestadas
- Capacitación de empleados
- Asegura que las tripulaciones estén capacitadas de acuerdo con los Estándares de Capacitación Individual de EMI
- Capacitación en el sitio según sea necesario para garantizar que las tripulaciones tengan los conocimientos necesarios para completar las tareas asignadas
- Aplica los protocolos de seguridad descritos por el Programa de Seguridad EMI
- División de Nieve / Gestión de Nieve y Hielo
- Trabajar en diversas funciones dentro de la División de Nieve
Habilidades/destrezas requeridas
- Experiencia - 5-10 años de experiencia como líder de equipo de mantenimiento o capataz. Amplios conocimientos de gestión del paisaje.
- Matemáticas - Capacidad para trabajar con conceptos matemáticos como probabilidad e inferencia estadística, y fundamentos de geometría plana y sólida y trigonometría. Capacidad para aplicar conceptos como fracciones, porcentajes, proporciones y proporciones a situaciones prácticas.
- Seguridad pública - Conocimiento de equipos, políticas, procedimientos y estrategias relevantes para promover operaciones efectivas de seguridad local, estatal o nacional para la protección de personas, datos, propiedades e instituciones.
- Equipo - Soplador eléctrico, Bordeador eléctrico, Moldeador de cama / Redefinidor de cama, Escarpados eléctricos / Escarpados de poste, Cortacésped de 21 ", Cortacésped intermedio, Cortacésped de montar, Recortador de cuerdas, Pulverizador de herbicida, Vehículo de la empresa con remolque (si es conductor), Carretilla elevadora / minicargadora, Motosierra, Rototiller, Aireador
- Mecánico - Conocimiento de máquinas y herramientas, incluyendo sus diseños, usos, reparación y mantenimiento.
- Resolución de problemas complejos: identificar problemas complejos y revisar la información relacionada para desarrollar y evaluar opciones e implementar soluciones.
- Habilidades informáticas: MS Word, correo electrónico y etiqueta, hojas de cálculo en Excel (incluida la introducción de información diaria), utilización de ADP HR Online, software Bluebeam o equivalente para leer impresiones PM, NetSuite.
- Resolución de problemas complejos: identificar problemas complejos y revisar la información relacionada para desarrollar y evaluar opciones e implementar soluciones.
- Operación y Control- Control de operaciones de equipos o sistemas.
- Análisis de operaciones: análisis de necesidades y requisitos del producto para crear un diseño.
- Monitoreo de operaciones: vigilar medidores, diales u otros indicadores para asegurarse de que una máquina funcione correctamente.
- Análisis de control de calidad: realización de pruebas e inspecciones de productos, servicios o procesos para evaluar la calidad o el rendimiento.
- Gestión de Recursos Materiales- Obtención y procuración del uso adecuado de equipos, instalaciones y materiales necesarios para realizar ciertos trabajos.
- Gestión de recursos de personal: motivar, desarrollar y dirigir a las personas a medida que trabajan, identificando a las mejores personas para el trabajo.
- Gestión del tiempo: administrar el propio tiempo y el tiempo de los demás.
- Capacidad lingüística: capacidad para leer, analizar e interpretar revistas científicas y técnicas comunes, informes financieros y documentos legales. Capacidad para responder a consultas o quejas comunes de clientes, agencias reguladoras o miembros de la comunidad empresarial. Capacidad para presentar información de manera efectiva a la alta gerencia, grupos públicos y / o juntas directivas. Debe ser bilingüe en español.
Educación
- Licenciatura en Horticultura, Agronomía, o campo relacionado y / o
- Grado asociado en gestión de construcción de agronomía, horticultura o campo relacionado preferido; y al menos 8 a 10 años de experiencia y/o capacitación relacionada; o una combinación equivalente de educación y experiencia.
Certificados y licencias
- Debe estar certificado por NALP / CLIA / ONLA (o en proceso de obtención de certificaciones)
- Certificación OSHAA 30hr
Ambiente laboral