133,697 Front Desk Agents jobs in the United States

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for

At Best Western Rama Inn, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable, jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.

Best Western Rama Inn is hiring Front Desk Agents/Breakfast Attendants with exceptional customer service skills to join our team. Our ideal candidate will contribute to the superior service Best Western is known for as the first point of contact with our guests. The Front Desk Agent/Breakfast Attendant represents the hotel to the guests throughout all stages of their stay by working with hotel personnel to ensure every guest experiences the highest level of customer care. Hiring for THREE SHIFTS-DAYTIME, SWING, AND NIGHT AUDITOR.

Job Responsibilities:

• Handle guest reservations and check-in/check-out.
• Act as Breakfast Attendant when necessary.
• Provide excellent customer service by handling and resolving guest issues and complaints.
• Use Property Management System AutoClerk to maintain an inventory of vacancies, reservations, and room assignments.
• Possess a working knowledge of the Property Management System. Take same-day reservations and future reservations when necessary.
• Know room locations, types of rooms available, and room rates.
• Enroll guests in Best Western Rewards and give recognition to all Elite Rewards Members.
• Create reservations for small and large group requests.
• Compose and reply to front desk emails whenever necessary.
• Process third-party authorization requests through a Gmail

• Handle guest reservations and check-in/check-out.
• Act as Breakfast Attendant when necessary.
• Provide excellent customer service by handling and resolving guest issues and complaints.
• Use Property Management System AutoClerk to maintain an inventory of vacancies, reservations, and room assignments.
• Possess a working knowledge of the Property Management System. Take same-day reservations and future reservations when necessary.
• Know room locations, types of rooms available, and room rates.
• Enroll guests in Best Western Rewards and give recognition to all Elite Rewards Members.
• Create reservations for small and large group requests.
• Compose and reply to front desk emails whenever necessary.
• Process third-party authorization requests through a Gmail

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the world's top yachting locales.

The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.

Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.

Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.

At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort.

Excellent personal presentation and interpersonal skills.

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Full-Time

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.