64,126 Front Desk Agents jobs in the United States

Job title: Guest Service Agent

Reports to: Front Office Manager

Job purpose

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Responsibilities
•Report to work on time and in proper uniform adhering at all times to company grooming standards.
•Maintain complete knowledge of correct maintenance and use of equipment.
•Anticipate guests' needs, respond promptly and acknowledge all guests regardless of business volume.
•Maintain positive guest relations at all times.
•Resolve guest complaints, ensuring guest satisfaction.
•Monitor and maintain cleanliness, sanitation and organization of front desk work area.
•Demonstrate complete knowledge at all times of:

A. Hotel features/services and hours of operation.

B. Room types, numbers, layout, dcor and locations.

C. Room rates, special packages and promotions.

D. Daily house count and expected arrivals/departures.

E. Room availability for any given day.

F. Scheduled in-house group activities, locations and times.

G. Hotel and departmental policies and procedures.
•Answer incoming calls within 3 rings using correct greeting and telephone etiquette.
•Review par levels for supplies during shift and replenish as needed.
•Make guest reservations when applicable.
•Consistently update front desk communication/guest service log.
•Enter all maintenance requests into Hotel Service Pro as requested.
•Maintain a professional voice and demeanor when communicating over the hotel radio.
•Assist front office management team with reviewing the following reports:

A. Credit limit

B. Reservations made yesterday

C. Rate check / Rate variance

D. Housekeeping status reports
•Run "emergency reports" as per the company requirements.
•Must be proficient with all "emergency" procedures.
•Perform necessary functions for setting up the next shift.
•Perform accurate and efficient bucket checks.
•Assist the sales department with group key packets, welcome letters, etc.
•Ensure that wake up calls are set up accurately and in a timely manner.
•Assist guests with reports of lost/stolen articles, following hotel policy.
•Adhere to hotel policies and procedures for guest/team member accidents or injuries and emergency's.
•Conduct guest "welcome" call according to brand standards.
•Ensure security of guest room access.
•Enter sales rooming lists if requested.
•Assist front office management team in researching disputed charges as requested.
•Be proficient in procedures for the proper handling of sold out nights and walking guests to another property.
•Maintain current list of available locations for walk situations.
•Anticipate low occupancy periods and coordinate blocking of rooms with Housekeeping Management.
•Review the arrivals report for accuracy. Check printed registration cards against information on the arrivals report, rectify and deficiencies as needed.
•Ensure that all VIPs are pre-registered according to standards.
•Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report any guest concerns.
•Enter all guest maintenance issues into Hotel Service Pro. Follow up to make sure that issues have been resolved by maintenance staff in a timely manner.
•Print special requests report and block rooms according to specifications.
•Balance room types throughout day.
•Print credit check report and review status of each account. Follow up on accounts beyond approved credit limit.
•Review resumes for arriving groups, prep for check-in/preregistration.
•Coordinate delivery time of amenities with food and beverage to ensure timely delivery.
•Review requests for late check-outs and obtain proper approval from management. Communicate information to housekeeping department.
•Check for any special shuttle service requests.
•Print report for room discrepancies, rectify with housekeeping management and update PMS system accordingly.
•Ensure that all shift checklists are completed.
•Communicate all pertinent information to the next shift, especially as it pertains to "follow up" items.
•Maintain confidentiality of guest information and hotel data.

Guest Relations
•Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
•Is readily available and approachable to all guests.
•Interact with guests on a frequent basis to obtain feedback about their experience.
•Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
•Be visible at the front desk during shift. Never leave the front desk unattended.

Team Interaction
•Encourage and build mutual respect and cooperation among team members.
•Communicate effectively with all property team members.
•Respond in a timely manner to all members of the Management Team.
•Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures
•Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
•Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications
•High School diploma or equivalent.
•Must have at least 1 year guest service experience in similar size property.
•Ability to perform job functions with attention to detail, speed and accuracy.
•Ability to prioritize and organize.
•Clear thinker, remaining calm and resolving issues using good, sound judgement.
•Ability to follow directions thoroughly.
•Ability to stand for long periods of time.
•Able to professionally handle guest complaints.
•Able to work effectively and efficiently with all departments.
•Willing to work flexible hours to include weekends, holidays and late nights.
•Maintain a professional appearance at all times.
•Able to multitask and work in a fast paced environment.
•MUST have a passion for providing "excellent" customer service experience.

*And any other job function deemed appropriate by management*

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!

Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility - this role is perfect for you!

Role Responsibilities:
As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
Post guest charges, collect payments, and follow all cash handling procedures.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities.

Why Renaissance Raleigh?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us. Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!

Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you! 

Role Responsibilities:
As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
Post guest charges, collect payments, and follow all cash handling procedures.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
 

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities. 

Why Renaissance Raleigh?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

 You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us. Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

• 1 - 2 years: Experienced with face to face Customer Service is a must

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Handle guest reservations and check-in/check-out.
• Act as Breakfast Attendant when necessary.
• Provide excellent customer service by handling and resolving guest issues and complaints.
• Use Property Management System AutoClerk to maintain an inventory of vacancies, reservations, and room assignments.
• Possess a working knowledge of the Property Management System. Take same-day reservations and future reservations when necessary.
• Know room locations, types of rooms available, and room rates.
• Enroll guests in Best Western Rewards and give recognition to all Elite Rewards Members.
• Create reservations for small and large group requests.
• Compose and reply to front desk emails whenever necessary.
• Process third-party authorization requests through a Gmail account.
• Monitor Akia guest messaging.
• Use Cleanmenext to coordinate room status updates with the housekeeping department by logging all check-outs, early check-ins, special requests, and day-use rooms.
• Coordinate guest room maintenance requests with management and maintenance.
• Maintain a high level of professionalism in appearance and demeanor.
• Perform other duties as assigned by management.
• Maintain guest privacy and confidentiality.

• High school diploma or equivalent.
• At least 18 years of age.
• Previous hotel-related experience preferred.
• Current Food Handler's Card or ability to obtain within 30 days of employment.
• Must be able to stand for the majority of the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Reliable and always on time.
• Excellent customer service skills.
• Ability to take ownership of your environment.
• Maintain a professional appearance at all times.
• Ability to work effectively independently and/or with minimal supervision.
• Good communication, time management, and problem-solving skills.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Knowledge of proper telephone etiquette.

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

• Previous experience as a Front Desk Agent is preferred
• Experience in a customer service industry is required
• The ability to stand at a hotel front desk diring an 8-hour shift and greet guests is manditory.
• The ability to follow a written weekly schedule is manditory.

• Growth and development tools and access to learning
• Robust PTO policies
• Medical/Dental/Vision Coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

Join Our Growing Team at Vacation Time of Hilton Head!

Are you ready to take the next step in your career with a company that values dedication, teamwork, and exceptional service? Vacation Time of Hilton Head is excited to announce immediate openings for full-time Front Desk & Reservations Agents !

We’re seeking enthusiastic and motivated individuals who thrive in a dynamic, team-focused environment and are passionate about providing top-notch customer service. Strong communication skills, a dependable work ethic, and a positive attitude are a must. Preference will be given to candidates residing in the Hilton Head or Bluffton areas.

While previous experience in hospitality or a related field is a plus, it’s not required — we’re happy to train the right candidates who bring a strong willingness to learn and grow with us.

What We Offer:

• Competitive wages

• Paid vacation and personal days

• Excellent health benefits

• A supportive and welcoming work environment

Become a valued part of our team and help us continue creating unforgettable experiences for our guests.

To apply, please send your resume to:

Four Seasons - 525 N Fort Lauderdale Beach Blvd (Guest Service / Concierge) As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments; Maintain a clean and organized front desk area; Collaborate with other hotel staff to ensure a seamless guest experience.Hiring Immediately >>

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the world's top yachting locales.

The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.

Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.

Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.

At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort.

Excellent personal presentation and interpersonal skills.

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Full-Time

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.