342 Front Desk jobs in Twinsburg

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Front Desk Receptionist

44122 Beachwood, Ohio Foot And Ankle Specialists

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Job Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

  • Greet patients upon arrival and address questions and concerns
  • Answer incoming calls, provide information, transfer calls, and take messages as needed
  • Schedule appointments and manage multiple provider calendars
  • Register new patients and update existing patient demographics and financial information
  • Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
  • Maintain and update patient records through data entry, faxing, and scanning
  • Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
  • Review and update accounts receivable/payable changes since prior visits
  • Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
  • Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
  • Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
  • Prepare and process daily reports, deposit slips, and upload financial records to shared files
  • Review billing claims and denials; gather required information from providers or patients to resolve issues
  • Support additional office tasks and projects as needed
Front Desk Receptionist Required Skills and Experience:
  • High School Diploma or GED equivalent
  • 2+ years of administrative support experience in a medical environment preferred
  • Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
  • Excellent customer service and interpersonal skills
  • Ability to establish and maintain effective working relationships with patients, coworkers, and the public
  • Strong communication, multi-tasking, and problem-solving skills
  • Ability to thrive in a fast-paced and demanding work environment
  • Strong attention to detail and a commitment to achieving high levels of patient satisfaction
  • Ability to maintain confidentiality and uphold HIPAA compliance at all times
  • Sound judgment and discretion in handling sensitive information
  • Team-oriented mindset, flexibility, and a willingness to learn
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Front Desk Receptionist Benefits Offered:
  • Health Insurance (Single & Family plans available)
  • Life Insurance
  • Disability Insurance
  • 401(k) Plan with Company Match
  • Employee Discount Program
  • Paid Time Off (PTO)
  • Paid Holidays
Front Desk Receptionist Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
  • Sit, talk, hear, and use hands to write, type, or operate office equipment
  • Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
  • Perform repetitive motions, including reaching overhead and typing
  • Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
  • Maintain peripheral vision, depth perception, and focus adjustments


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Receptionist/Front Desk

44242 Kent, Ohio Beacon Hill

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Job Description

Temporary Onsite Receptionist - Kent, OH We are currently seeking a

Temporary Receptionist

for an onsite role at a professional office located in

Kent, OH . This is a great short-term opportunity for someone with strong customer service, organizational, and administrative skills. Position Details: Location:

Kent, OH

Duration:

8 weeks

Start Date:

Monday (immediate start)

Pay:

$20/hour

Schedule:

Monday - Friday, 7:00 AM - 5:00 PM

Responsibilities: Greet and assist visitors in a professional and friendly manner

Answer and direct incoming phone calls

Provide general administrative and front desk support

Handle incoming and outgoing mail, including sorting, distributing, and preparing packages

Maintain a clean and organized reception and mailroom area

Requirements: Previous receptionist, mailroom, or administrative experience preferred

Strong communication and multitasking skills

Dependable, punctual, and professional demeanor

Ability to start immediately and commit to the full 8-week assignment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please

click here

or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting



. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™

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Front Desk Office Assistant (Part Time)

44101 Cleveland, Ohio City of Cleveland Heights Ohio

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Job Description

Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities. This position is preferred for candidates who are available to work an ea Office Assistant, Front Desk, Part Time, Customer Service, Office, Assistant, Business Services

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Front Desk Agent

44101 Cleveland, Ohio Crescent Services

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Job Description

The Hotel Cleveland is seeking a front desk agent to join their team.

This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with our Crescent managed properties in North America for you & your family members.
ESSENTIAL JOB FUNCTIONS:
  • Greet all guests immediately with a friendly and genuine welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.
    Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.
MINIMUM QUALIFICATIONS:
  • Previous customer service experience.
  • Hotel experience preferred.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

    At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Front Desk Supervisor

44137 Maple Heights, Ohio ChenMed

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Job Description

Were unique. You should be, too.

Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.

Job Profile Summary
The Care Facilitator Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
  • Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.

Engagement and Development:

  • I nstills ChenMed values and behaviors
  • Builds culture and strong engagement
  • Promotes team member retention
  • Provides clear onboarding expectations
  • Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members

Operational Excellence:

  • Consistently executes the core model and follows the Center Playbook procedures
  • Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
  • Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members
  • Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients

Scheduling Optimization:

  • Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
  • Top 40 and risk score 70+ patients scheduled at least bi-weekly
  • IP/ER discharge follow-up scheduled immediately with daily follow-up
    • Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed
  • Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
  • As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.
  • Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective
  • action plans when needed.
  • Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.
  • Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
  • Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
  • Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
  • Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patients medical record and followed up on by the appropriate discipline.
  • Troubleshoots Dashboard, phone, and computer issues.
  • Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include:

  • Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
  • Cover various Front Desk tasks and duties in line with business needs
  • Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
  • Performs other duties as assigned and modified at managers discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong business acumen and acuity
  • Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
  • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
  • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
  • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
  • Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
  • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
  • Spoken and written fluency in English

Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

#J-18808-Ljbffr
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Front Desk Clerk

Fairlawn, Ohio Creative Financial Staffing

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Job Description

Job title:

Front Desk Clerk Location:

On-site in Fairlawn, OH Schedule:

Monday-Friday Salary:

$37,000 - $45,000 depending on experience

Why This Opportunity Stands Out: Supportive and friendly team environment

Inclusive and welcoming workplace culture

Opportunities for personal and professional growth

Ongoing training and development programs

Company values teamwork, respect, and collaboration

Committed to helping employees reach their full potential

Key Responsibilities

(Front Desk Clerk):

Greet and welcome guests in a professional and friendly manner

Answer and direct incoming phone calls promptly and efficiently

Manage bookings, reservations, and scheduling

Handle customer inquiries, provide information, and resolve complaints

Receive and sort mail or deliveries

Maintain cleanliness and order of the reception area

Update records, files, and databases as required

Coordinate with internal departments to meet guest/client needs

Process payments or issue invoices when applicable

Qualifications

(Front Desk Clerk):

Excellent verbal and written communication

Strong customer service orientation

Professional appearance and demeanor

Organizational and time-management skills

Basic computer skills (MS Office, booking software, etc.)

Ability to multitask and remain calm under pressure

Attention to detail and accuracy

High school diploma or equivalent

Previous front desk, receptionist, or customer service experience

Knowledge of administrative and clerical procedures

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Front Desk Agent

44241 Streetsboro, Ohio Hospitality Specialists, Inc.

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Job Description

Job Details

Job Location
Hampton Inn & Suites - Streetsboro - Streetsboro Hotel L - Streetsboro, OH

Description

Department: Front Office

Supervisor Title: Front Office Manager; Assistant General Manager;

General Manager

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.

Responsibilities:

  • Be flexible in regard to work schedule.
  • Report to work on time, in proper and clean uniform, including name tag.
  • Must have a valid drivers license and proof of insurance.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
  • Be able to operate hotel reservations software competently and efficiently.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Be knowledgeable about brand specific reward programs and other frequent traveler programs.
  • Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
  • Know policies and procedures of safe deposit boxes.
  • Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
  • Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
  • Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
  • Assist fellow associates in their jobs when able to improve daily operations of the hotel.
  • Have knowledge about all emergency procedures and know how to act on them.
  • Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
  • When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
  • Report any unusual occurrences or requests to the manager.
  • Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
  • Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
  • Perform other duties as assigned.
  • Must have a valid drivers license, Proof of insurance and pass as approved driver.


PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.

Qualifications

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.
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