301 Front Desk jobs in Twinsburg

• Supportive and friendly team environment

• Inclusive and welcoming workplace culture

• Opportunities for personal and professional growth

• Ongoing training and development programs

• Company values teamwork, respect, and collaboration

• Committed to helping employees reach their full potential

• Greet and welcome guests in a professional and friendly manner

• Answer and direct incoming phone calls promptly and efficiently

• Manage bookings, reservations, and scheduling

• Handle customer inquiries, provide information, and resolve complaints

• Receive and sort mail or deliveries

• Maintain cleanliness and order of the reception area

• Update records, files, and databases as required

• Coordinate with internal departments to meet guest/client needs

• Process payments or issue invoices when applicable

• Excellent verbal and written communication

• Strong customer service orientation

• Professional appearance and demeanor

• Organizational and time-management skills

• Basic computer skills (MS Office, booking software, etc.)

• Ability to multitask and remain calm under pressure

• Attention to detail and accuracy

• High school diploma or equivalent

• Previous front desk, receptionist, or customer service experience

• Knowledge of administrative and clerical procedures

Were unique. You should be, too.

Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.

• Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.

Engagement and Development:

• I nstills ChenMed values and behaviors
• Builds culture and strong engagement
• Promotes team member retention
• Provides clear onboarding expectations
• Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members

Operational Excellence:

• Consistently executes the core model and follows the Center Playbook procedures
• Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
• Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members
• Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients

Scheduling Optimization:

• Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
• Top 40 and risk score 70+ patients scheduled at least bi-weekly
• IP/ER discharge follow-up scheduled immediately with daily follow-up
  • Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed

• Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
• As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.
• Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective
• action plans when needed.

• Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.

• Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
• Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
• Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
• Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patients medical record and followed up on by the appropriate discipline.
• Troubleshoots Dashboard, phone, and computer issues.
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include:

• Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
• Cover various Front Desk tasks and duties in line with business needs
• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
• Performs other duties as assigned and modified at managers discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong business acumen and acuity
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
• Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
• Skilled in operating phones, personal computers, software and other basic IT systems
• Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English

Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

• Be flexible in regard to work schedule.
• Report to work on time, in proper and clean uniform, including name tag.
• Must have a valid drivers license and proof of insurance.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
• Be able to operate hotel reservations software competently and efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Be knowledgeable about brand specific reward programs and other frequent traveler programs.
• Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
• Know policies and procedures of safe deposit boxes.
• Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
• Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
• Assist fellow associates in their jobs when able to improve daily operations of the hotel.
• Have knowledge about all emergency procedures and know how to act on them.
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
• When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
• Report any unusual occurrences or requests to the manager.
• Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
• Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
• Perform other duties as assigned.
• Must have a valid drivers license, Proof of insurance and pass as approved driver.

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Ensures all menus are stocked and properly cleaned and maintained.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes "To Go" order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.
• Must be friendly and able to smile frequently.
• Restaurant, retail, or cashier experience preferred, but not required.
• Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
• Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
• Must demonstrate ability to read and communicate in English.
• Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
• Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
• Must be at least 16 years of age.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, and stoop frequently.

• Compensation is from $10.45 - $12.5 per hour