8 Global Law jobs in New York

Director of Professional Development - M&A (Global Law Firm)

New York, New York kay search group

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Director of Professional Development - M&A (Global Law Firm) This range is provided by Kay Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $200,000.00/yr - $50,000.00/yr Additional compensation types Annual Bonus and Sign-on bonus Position: Director of Professional Development - M&A (Global Law Firm) Company: Global Law Firm with Headquarters in NY Location: NYC (hybrid) Comp Package: Base Salary to 250K, Potential Sign-On Bonus, Year-End Bonus, Full Benefits, 401K+, etc. Summary for Director of Professional Development (Corporate M&A): This person will act as a strategic partner to the Mergers and Acquisitions (M&A) leadership team within the Corporate Department. In this capacity, the Associate Director oversees a comprehensive range of functions focusing on four key areas: staffing optimization, attorney career progression, performance management and policy implementation and management. Responsibilities for Director of Professional Development (Corporate M&A): Leverage data-driven insights to maximize staffing efficiency, enhance utilization and align skills with business needs Proactively engage with M&A Heads and practice group leaders to identify emerging challenges, develop innovative strategies, and implement solutions that drive organizational success Execute the annual evaluation cycle to ensure alignment with firm objectives, ensuring integration of robust feedback and linking outcomes to targeted professional development initiatives Provide strategic guidance to attorneys on work allocation, career progression and professional challenges, positioning the firm as an employer of choice in the M&A sector Implement a data-driven approach to monitor and enhance attorney morale, preemptively address skill gaps, and foster an environment of continuous improvement Create a comprehensive integration program for lateral hires, ensuring rapid acclimatization and maximizing long-term retention and productivity Conduct in-depth departure analyses and implement targeted retention strategies to maintain a competitive edge in the talent market Foster partnerships across Professional Development & Training, Career Development, Recruiting and Finance to align talent management with broader organizational goals Lead the M&A Legal Personnel team with strategic staffing of projects, promote professional growth and development Qualifications for Director of Professional Development (Corporate M&A): Undergraduate degree and J.D. required and 7-10 years of professional service experience, with 3-5 years minimum experience in a law firm Preference for experience in talent management in a law firm Exceptional communication and interpersonal skills Highly organized and self-directed Thrives in fast-paced environments Ability to manage multiple projects and prioritize effectively Creative problem-solving skills Ability to maintain confidentiality Seniority level Director Employment type Full-time Job function Other Industries Legal Services and Law Practice #J-18808-Ljbffr

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HRIS Manager (Global Law Firm)

10261 New York, New York kay search group

Posted 2 days ago

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2 days ago Be among the first 25 applicants This range is provided by Kay Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $165,000.00/yr - $75,000.00/yr Position: HRIS Manager (Global Law Firm) Location: New York, NY (Hybrid WFH) Company: Globally Recognized AM 100 Law Firm Comp Package: Base salary up to 175k, Full Benefits, Bonus, 401K+, Tuition Reimbursement, and more Position & Firm Overview for HRIS Manager: A globally recognized AM 100 law firm is seeking an experienced HRIS Manager to join its growing Human Resources team. Known for its people-first culture and commitment to innovation, the firm continues to invest in top-tier talent and technology. This newly created role offers the opportunity to lead and optimize the firm’s Workday platform while partnering closely with HR, IT, and Finance stakeholders. The firm offers a collaborative, high-performing environment with the flexibility and resources to drive meaningful change and process improvement across core HR functions. Responsibilities for HRIS Manager: Serve as the firm’s subject matter expert on Workday HCM modules including Core HR, Benefits, Absence, Payroll, Recruiting, Talent/Performance Management, and Learning Lead Workday administration: configure updates, maintain security roles, manage business processes, and support integrations Partner with cross-functional teams to understand business needs and deliver solutions through Workday Develop and manage advanced reports, dashboards, and analytics to support data-driven decision-making Maintain system integrity and ensure audit readiness, while offering user support and training Oversee Workday releases, testing, and ongoing system enhancements Identify and implement process improvements to maximize system performance and HR efficiency Qualifications for HRIS Manager: 5+ years of hands-on experience as a Workday superuser or system administrator, with strong knowledge of configuration, data, and reporting Experience in a law firm or large professional services organization strongly preferred Expertise across multiple Workday modules, including HCM, Benefits, Payroll, and Talent Management Strong analytical, communication, and project management skills Proven ability to work collaboratively in a fast-paced, professional services or law firm environment Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Law Practice and Legal Services Referrals increase your chances of interviewing at Kay Search Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Child care support Pension plan Tuition assistance Paid paternity leave Disability insurance Student loan assistance Get notified about new Human Resource Information System Manager jobs in New York City Metropolitan Area . New York City Metropolitan Area $170 000.00- 180,000.00 1 day ago New York, NY 130,000.00- 150,000.00 2 days ago Human Resources Business Partner -Manager Melville, NY 80,000.00- 100,000.00 2 days ago Human Resources & Employee Experience Manager Franklin Lakes, NJ 114,600.00- 189,100.00 2 weeks ago Manager, Human Resources Business Partner New York, NY 95,000.00- 105,000.00 6 days ago Human Resources Business Partner- Senior Manager Talent Acquistion Manager/Human Resources New York, NY 115,000.00- 160,000.00 2 weeks ago Complex Senior Human Resources Manager-EnVue Autograph Collection Hotel & Residence Inn by Marriott – Weehawken, NJ Audit Manager - Human Resources, Legal, and Corporate Responsibility New York, NY $1 0,000.00- 180,000.00 1 day ago New York, NY 140,000.00- 160,000.00 2 weeks ago New York, NY 115,000.00- 135,000.00 1 day ago Human Resources Information System Analyst New York, NY 125,000.00- 150,000.00 1 week ago HR Operations & HRIS Analyst/Associate - Hedge Fund in Midtown New York City Metropolitan Area 1 week ago Human Resources Information System Analyst New York, NY 95,000.00- 115,000.00 1 week ago New York, NY 120,000.00- 150,000.00 4 weeks ago New York, NY 110,000.00- 135,000.00 4 days ago New York, NY 130,000.00- 140,000.00 1 week ago New York, NY 95,000.00- 110,000.00 1 week ago Human Resources Information System Analyst - Workday Fairfield County, CT 125,000.00- 175,000.00 1 week ago Brooklyn, NY 125,000.00- 125,000.00 2 weeks ago Senior Manager Human Resources Business Partner New York, NY 96,000.00- 170,000.00 1 week ago New York, NY 90,000.00- 100,000.00 2 weeks ago HRIS Analyst/HR Administrator with SHRM-CP OR SHRM-SCP Allenwood, NJ 55,000.00- 65,000.00 4 weeks ago New York City Metropolitan Area 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Legal Executive Assistant (Global Law Firm)

10261 New York, New York kay search group

Posted 8 days ago

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Position : Legal Executive Assistant (Global Law Firm)

Location: New York, NY (Hybrid WFH)

Company: Globally Recognized AM 100 Law Firm

Comp Package: Base salary to $110K, Paid Overtime, Full Benefits, Bonus, Tuition Reimbursement, 401K+, etc.

Summary:

A U.S. based Law Firm is actively seeking an Executive Assistant/Coordinator. This position will be responsible for providing concierge-style, high-level assistance to a high level executive and team, which includes handling travel/visa coordination, document management, business development and other complex tasks and projects, while collaborating with other Firm departments and team members to ensure superior client service.

This firm is committed to being the employer of choice by working together to create an environment, in which each of our people can grow, take initiative, and develop a fun, fulfilling and financially rewarding career. This is a great opportunity to join a growing team!

Responsibilities for Legal Executive Assistant:
  • Develop project strategies to ensure efficient completion of tasks
  • Coordinate complex travel requests including the procurement of visa-related materials and passport renewal applications
  • Consult with the Firm's support departments and internal staff at all levels, verifying the accuracy of completed work
  • Coordinate with other Firm offices, both domestic and international
  • Assist with Department initiatives and special projects
  • Assist with preparing materials for presentations and conferences
  • Enter attorneys' time records and submit attorneys' expense reports
  • Assist with calendaring and scheduling requests
  • Organize and facilitate conference and video calls
  • Prepare engagement letters and new matter memos for new clients and matters
  • Assist with new-business conflicts process
  • Assist in promoting business development, entering business activities and coordinating with Marketing department
Requirements for Legal Executive Assistant:
  • Bachelor's Degree preferred
  • 5+ years of related administrative experience in a law or professional services firm
  • Understanding or experience working with travel visa and immigration forms a plus
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Ability to work independently
  • Ability to handle sensitive matters and maintain confidentiality
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Private Funds Group Practice Manager (Global Law Firm)

10261 New York, New York kay search group

Posted 8 days ago

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POSITION: Private Funds Group Practice Manager (Global Law Firm)

COMP PACKAGE: Base up to $300K + Bonus, Full Benefits, 401K with Match, Health & Wellness, Programs, Hybrid Work Flexibility, and More

ORGANIZATION: Elite, International AM 100 Law Firm

LOCATION: New York, NY (Hybrid)

Summary for Private Funds Group Practice Manager (Global Law Firm):

This is a unique opportunity for a practicing private funds attorney to transition into a non-billable, high-impact role while staying fully engaged in the strategic and collaborative work of a leading Fund Group practice.

As a key member of the team, you'll work closely with Fund Group Partners and Associates, Knowledge Management (KM), People, and Marketing teams to drive:
  • Innovation and operational efficiency
  • Quality and scalability of fund formation services
  • Attorney development, onboarding, and training
  • Cross-practice collaboration and strategic initiatives
Responsibilities for Private Funds Group Practice Manager (Global Law Firm):

Practice Innovation & Knowledge Management
  • Improve and streamline fund formation workflows, templates, and processes
  • Lead creation and maintenance of practice resources (checklists, playbooks, etc.)
  • Support adoption of legal tech tools and knowledge platforms
  • Identify inefficiencies and introduce scalable, high-impact solutions
Training & Development
  • Develop and deliver internal training on fund structures, market trends, and tools
  • Lead onboarding programs for new attorneys and professionals
  • Promote continuous learning through curated development opportunities
Leadership & Management
  • Drive strategic initiatives and cross-office collaboration
  • Support attorney mentorship, feedback, staffing, and performance efforts
  • Partner with HR on recruiting, onboarding, and integration
Cross-Functional Collaboration & Operations
  • Collaborate with KM, Marketing, and Business Development to support client growth
  • Help coordinate internal meetings, team retreats, and firm-wide events
  • Enhance client onboarding and service delivery experiences
Requirements for Private Funds Group Practice Manager (Global Law Firm):
  • J.D. and licensed to practice law
  • 4+ years of experience in private funds or asset management (large law firm preferred)
  • Deep understanding of fund formation processes
  • Strong interest in innovation, legal operations, and knowledge sharing
  • Proven leadership, collaboration, and project management skills
  • Excellent written and verbal communication
  • Highly organized and detail-oriented with a proactive mindset
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Facilities Coordinator at renowned, global law firm in Midtown

10261 New York, New York BCL Search, Inc.

Posted 1 day ago

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Job Description

Our client, a global law firm based in Midtown, is looking to hire a Facilities Technician to provide day-to-day support for their New York Office. The successful candidate will have 3-5 years of Office Services experience in a professional environment. Candidate must be proactive and flexible with a positive attitude and comfortable working in a fast-paced environment. This role is in the office, 5x a week. RESPONSIBILITIES Maintain Cleanliness and Order: Ensure all assigned areas remain clean, organized, and presentable, including routine tasks such as floor care, surface cleaning, and overall upkeep. Support Facility Maintenance: Perform light handyman duties, including replacing light bulbs, managing waste disposal (trash, recycling, shredding), and addressing minor repairs as needed. Monitor and Report Facility Conditions: Work proactively to identify maintenance issues or safety concerns, reporting them promptly to the Office Services team for resolution. Communicate Project Updates: Keep the Office Services team informed on the progress and completion of assigned tasks and facility-related projects. Coordinate Office Relocations: Assist with internal office moves, including furniture shifting and workspace setup, ensuring minimal disruption to staff. Prepare Meeting Spaces: Set up conference rooms and shared spaces (including the AOS Shearman Room) according to event or meeting requirements. Record Environmental Data: Collect and report temperature readings as part of building monitoring procedures. Cross-Functional Support: Provide assistance to Office Services and Stockroom teams during high-volume periods or as backup coverage. Ad Hoc Duties: Take on additional tasks and responsibilities as directed to support smooth office operations. REQUIREMENTS Relevant Experience: High school diploma or equivalent required; 3-5 years of hands-on facilities or maintenance experience preferred. Completion of a certified apprenticeship program is a plus. Technical Proficiency: Familiarity with basic repair techniques and tools-capable of addressing minor issues such as fixing furniture, locks, or general office equipment. Strong Communication & Customer Service Skills: Ability to interact professionally and courteously with colleagues and staff while delivering service with a client-focused mindset. Attention to Detail & Reliability: Highly organized, dependable, and thorough, with the ability to follow instructions precisely, manage priorities effectively, and handle tasks with care and efficiency. Team-Oriented & Self-Motivated: Collaborative and enthusiastic, with a proactive attitude and the ability to work both independently and as part of a team. Mobile Workflow Capability: Comfortable using mobile ticketing or work order systems to receive, manage, and report on assigned tasks. SALARY $45-60K (DOE) HOURS 9:30-5:30pm + flexibility w/ OT as needed#IND1

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Director of Professional Development - M&A (Global Law Firm)

10261 New York, New York kay search group

Posted 8 days ago

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Job Description

Director of Professional Development - M&A (Global Law Firm) This range is provided by Kay Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $200,000.00/yr - $50,000.00/yr Additional compensation types Annual Bonus and Sign-on bonus Position: Director of Professional Development - M&A (Global Law Firm) Company: Global Law Firm with Headquarters in NY Location: NYC (hybrid) Comp Package: Base Salary to 250K, Potential Sign-On Bonus, Year-End Bonus, Full Benefits, 401K+, etc. Summary for Director of Professional Development (Corporate M&A): This person will act as a strategic partner to the Mergers and Acquisitions (M&A) leadership team within the Corporate Department. In this capacity, the Associate Director oversees a comprehensive range of functions focusing on four key areas: staffing optimization, attorney career progression, performance management and policy implementation and management. Responsibilities for Director of Professional Development (Corporate M&A): Leverage data-driven insights to maximize staffing efficiency, enhance utilization and align skills with business needs Proactively engage with M&A Heads and practice group leaders to identify emerging challenges, develop innovative strategies, and implement solutions that drive organizational success Execute the annual evaluation cycle to ensure alignment with firm objectives, ensuring integration of robust feedback and linking outcomes to targeted professional development initiatives Provide strategic guidance to attorneys on work allocation, career progression and professional challenges, positioning the firm as an employer of choice in the M&A sector Implement a data-driven approach to monitor and enhance attorney morale, preemptively address skill gaps, and foster an environment of continuous improvement Create a comprehensive integration program for lateral hires, ensuring rapid acclimatization and maximizing long-term retention and productivity Conduct in-depth departure analyses and implement targeted retention strategies to maintain a competitive edge in the talent market Foster partnerships across Professional Development & Training, Career Development, Recruiting and Finance to align talent management with broader organizational goals Lead the M&A Legal Personnel team with strategic staffing of projects, promote professional growth and development Qualifications for Director of Professional Development (Corporate M&A): Undergraduate degree and J.D. required and 7-10 years of professional service experience, with 3-5 years minimum experience in a law firm Preference for experience in talent management in a law firm Exceptional communication and interpersonal skills Highly organized and self-directed Thrives in fast-paced environments Ability to manage multiple projects and prioritize effectively Creative problem-solving skills Ability to maintain confidentiality Seniority level Director Employment type Full-time Job function Other Industries Legal Services and Law Practice #J-18808-Ljbffr

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Customer Success Manager, Global and Large Law

10261 New York, New York Refinitiv

Posted today

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Customer Success Manager, Global and Large Law page is loaded

Customer Success Manager, Global and Large Law Apply remote type Remote Job: Remote locations USA-New York-3 Times Square USA-Los Angeles-777 S. Alameda Washington, DC, District of Columbia Seattle, Washington time type Full time posted on Posted 30+ Days Ago time left to apply End Date: July 27, 2025 (17 days left to apply) job requisition id JREQ190925

The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs , developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions. We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.

About the Role

In the role of Customer Success Manager, you will:

  • Develop and Drive Use Cases : Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products.

  • Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed.

  • Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidanc e , acting as their trusted advisor throughout the customer journey .

  • Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives .

  • Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.

  • Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

  • Collaborate Across T eams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience .

About You

You are a fit for the role of Customer Success Manager if you have the following:

  • A law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. For this role, we are specifically looking for those with experience with large law firms. Additionally, you have experience in Customer Success, Account Management, or a related role, ideally within Saas or subscription-based business models.

  • Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives.

  • Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech .

  • Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.

  • Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.

  • Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.

#LI-BS1

Whats in it For You?

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700.This is inclusive of both base pay and any target sales incentive.Pay is positioned within the range based on several factors including an individuals knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This job posting will close 06/29/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

Learn more on how to protect yourself from fraudulent job postings here .

More information about Thomson Reuters can be found on thomsonreuters.com.

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Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work.

Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.

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Customer Success Manager, Global and Large Law

10261 New York, New York DaVita

Posted today

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Job Description

Customer Success Manager, Global and Large Law

Employer Industry: Legal Technology and Information Services

Why consider this job opportunity:

  • Salary up to $193,700
  • Flexibility to work from anywhere for up to 8 weeks per year
  • Comprehensive benefits package, including mental health days, tuition reimbursement, and retirement savings
  • Opportunities for career development and growth through continuous learning initiatives
  • Award-winning culture focused on inclusion, belonging, and work-life balance
  • Chance to make a real-world impact by pursuing justice and transparency in legal practices

What to Expect (Job Responsibilities):

  • Collaborate with customers to identify business challenges and design tailored use cases for legal products
  • Ensure seamless integration of use cases into customer workflows, leveraging training resources
  • Build and maintain strong relationships with customers, providing strategic guidance throughout their journey
  • Proactively address customer needs and develop strategies to enhance satisfaction and reduce churn
  • Share customer feedback with internal teams to influence product enhancements and features

What is Required (Qualifications):

  • A law degree, formal legal education, or substantial experience with law firms or legal professionals, particularly large law firms
  • Experience in Customer Success, Account Management, or related roles, ideally within SaaS or subscription-based business models
  • Proven ability to understand customer-specific use cases and recommend tailored solutions
  • Strong interpersonal and communication skills with a focus on relationship building
  • Familiarity with legal technology or AI-driven platforms

How to Stand Out (Preferred Qualifications):

  • Experience working cross-functionally with Sales, Product, Marketing, and Support teams
  • Proactive, personable approach to problem-solving focused on delivering measurable outcomes

#LegalTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Customer Success Manager, Global and Large Law

10261 New York, New York Thomson Reuters

Posted 2 days ago

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Job Description

Customer Success Manager, Global and Large Law

Join to apply for the Customer Success Manager, Global and Large Law role at Thomson Reuters

Customer Success Manager, Global and Large Law

Join to apply for the Customer Success Manager, Global and Large Law role at Thomson Reuters

The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions. We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.

About The Role

In the role of Customer Success Manager, you will:

  • Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products.
  • Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed.
  • Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey .
  • Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives.
  • Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
  • Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.
  • Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience.

About You

You are a fit for the role of Customer Success Manager if you have the following:

  • A law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. For this role, we are specifically looking for those with experience with large law firms. Additionally, you have experience in Customer Success, Account Management, or a related role, ideally within Saas or subscription-based business models.
  • Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives.
  • Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech.
  • Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
  • Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
  • Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.

Whats in it For You?

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $93,700.

This is inclusive of both base pay and any target sales incentive.

Pay is positioned within the range based on several factors including an individuals knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 06/29/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Financial Services, Legal Services, and IT Services and IT Consulting

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