69 Google Director jobs in the United States

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Overview of the role:

The Senior Google Cloud Practice Director position focuses on co-leading the launch of new Google Cloud practices through strategic roles that combine technical expertise with business development. This role requires driving presales activities, leading initial project deliveries, and building Google Cloud capabilities while working with enterprise clients to architect solutions and developing practice frameworks, team structure, and delivery excellence.

Key responsibilities:

- Leading technical workshops, whiteboard sessions, and architecture planning with enterprise clients.

- Collaborating with commercial leads to create solution proposals, estimates, SOWs, and roadmaps aligned to Google Cloud best practices.

- Building trust with VP and C-level stakeholders through direct engagement and expert solution guidance.

Early Project Delivery & Billable Engagement:

- Spending approximately 30-40% of time on billable client work to bootstrap practices while helping close anchor accounts.

- Serving as technical lead on delivery for the first 1-2 engagements to ensure excellence and establish referenceability.

- Guiding handoffs to engineering pods and maintaining technical oversight as projects scale.

- Defining reusable frameworks, delivery patterns, and accelerators focused on Google Cloud adoption for retail, CPG, and other verticals.

- Partnering with recruiting and engineering leadership to hire, coach, and structure practice's future architects and pod leads.

- Designing certification uplift and training plans across teams to meet partner tier goals.

Requirements:

Mandatory Requirements:

- Architecture Experience: 5+ years in architecture roles.

- Consulting Background: 5+ years in a consulting/services environment.

- Presales Experience: Experience in presales support, client workshops, RFP response, and proposal delivery.

- Stakeholder Engagement: Proven ability to engage VPs, CIOs, CTOs, and business stakeholders in both technical and strategic discussions.

- Google Certification: Google Professional Cloud Architect certification (minimum required).

- GCP Solutions: Experience designing and delivering complex GCP solutions (BigQuery, GKE, Vertex AI, Pub/Sub, etc.).

- Technical Expertise: Expertise in Infrastructure as Code (Terraform), security best practices, and hybrid/cloud-native architectures.

- Language Skills: Advanced level of English.

Additional skills preferred:

- Industry Experience: Experience in retail, logistics, or consumer technology modernization.

- Additional Certifications: Additional certifications (Data Engineer, ML Engineer, Security Engineer).

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

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Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US; Remote, US

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will operate remotely in the United States or CanadaOR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

TELUS Digital is seeking a visionary and results-driven Director, Google Customer Engagement Services (CES) Practice to lead the growth and expansion of our global Google CES capabilities. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of Google's cutting-edge AI technologies for customer engagement.

You will be instrumental in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital remains at the forefront of AI-powered customer experience transformation. This role requires a blend of strategic thinking, deep technical understanding of Google CES products, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Manage resource allocation, project prioritization, and operational efficiency within the practice.
• Client Engagement & Partnership:
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a significant asset.
• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally within a global consulting or professional services environment.
• Proven expertise and hands-on experience with Google Customer Engagement Services (formerly CCAI), including deep knowledge of:
• Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify client needs, develop compelling value propositions, and drive revenue growth.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse internal and external stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

#LI-TW1

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 USD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

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First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N/A if you don't have one) *

How did you hear about us? * Select.

Where did you hear about us? * Select.

Referring TELUS Digtal or WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in the U.S? * Select.

Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select.

If applicable, which consulting firm are you currently at or were most recently a part of? *

WillowTree knows incredible talent comes from a

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US; Remote, US

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will operate remotely in the United States or CanadaOR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

TELUS Digital is seeking a visionary and results-driven Director, Google Customer Engagement Services (CES) Practice to lead the growth and expansion of our global Google CES capabilities. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of Google's cutting-edge AI technologies for customer engagement.

You will be instrumental in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital remains at the forefront of AI-powered customer experience transformation. This role requires a blend of strategic thinking, deep technical understanding of Google CES products, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Manage resource allocation, project prioritization, and operational efficiency within the practice.
• Client Engagement & Partnership:
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a significant asset.
• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally within a global consulting or professional services environment.
• Proven expertise and hands-on experience with Google Customer Engagement Services (formerly CCAI), including deep knowledge of:
• Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify client needs, develop compelling value propositions, and drive revenue growth.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse internal and external stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

#LI-TW1

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 USD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N/A if you don't have one) *

How did you hear about us? * Select.

Where did you hear about us? * Select.

Referring TELUS Digtal or WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in the U.S? * Select.

Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select.

If applicable, which consulting firm are you currently at or were most recently a part of? *

WillowTree knows incredible talent comes from a

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US; Remote, US

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will operate remotely in the United States or CanadaOR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

TELUS Digital is seeking a visionary and results-driven Director, Google Customer Engagement Services (CES) Practice to lead the growth and expansion of our global Google CES capabilities. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of Google's cutting-edge AI technologies for customer engagement.

You will be instrumental in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital remains at the forefront of AI-powered customer experience transformation. This role requires a blend of strategic thinking, deep technical understanding of Google CES products, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Manage resource allocation, project prioritization, and operational efficiency within the practice.
• Client Engagement & Partnership:
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a significant asset.
• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally within a global consulting or professional services environment.
• Proven expertise and hands-on experience with Google Customer Engagement Services (formerly CCAI), including deep knowledge of:
• Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify client needs, develop compelling value propositions, and drive revenue growth.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse internal and external stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

#LI-TW1

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 USD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N/A if you don't have one) *

How did you hear about us? * Select.

Where did you hear about us? * Select.

Referring TELUS Digtal or WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in the U.S? * Select.

Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select.

If applicable, which consulting firm are you currently at or were most recently a part of? *

WillowTree knows incredible talent comes from a

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US; Remote, US

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will operate remotely in the United States or CanadaOR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

TELUS Digital is seeking a visionary and results-driven Director, Google Customer Engagement Services (CES) Practice to lead the growth and expansion of our global Google CES capabilities. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of Google's cutting-edge AI technologies for customer engagement.

You will be instrumental in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital remains at the forefront of AI-powered customer experience transformation. This role requires a blend of strategic thinking, deep technical understanding of Google CES products, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Manage resource allocation, project prioritization, and operational efficiency within the practice.
• Client Engagement & Partnership:
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a significant asset.
• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally within a global consulting or professional services environment.
• Proven expertise and hands-on experience with Google Customer Engagement Services (formerly CCAI), including deep knowledge of:
• Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify client needs, develop compelling value propositions, and drive revenue growth.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse internal and external stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

#LI-TW1

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 USD

Create a Job Alert

Interested in building your career at WillowTree? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn URL (Please list N/A if you don't have one) *

How did you hear about us? * Select.

Where did you hear about us? * Select.

Referring TELUS Digtal or WillowTree teammate name (current or former) if applicable.

Are you legally authorized to work in the U.S? * Select.

Will you now, or in the future, require TELUS Digital Solutions to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select.

If applicable, which consulting firm are you currently at or were most recently a part of? *

WillowTree knows incredible talent comes from a

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US; Remote, US

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will operate remotely in the United States or CanadaOR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

TELUS Digital is seeking a visionary and results-driven Director, Google Customer Engagement Services (CES) Practice to lead the growth and expansion of our global Google CES capabilities. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of Google's cutting-edge AI technologies for customer engagement.

You will be instrumental in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital remains at the forefront of AI-powered customer experience transformation. This role requires a blend of strategic thinking, deep technical understanding of Google CES products, strong business acumen, and exceptional leadership skills to inspire and empower a high-performing team.

• Develop and execute the strategic roadmap for the Google CES practice within TELUS Digital's Global AI team, driving significant growth in revenue, market share, and client adoption across various industries.
• Identify new business opportunities and cultivate strong relationships with key stakeholders at Google and within client organizations to expand our footprint.
• Champion the adoption of Google CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives.
• Lead the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support.
• Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on progress and demonstrating tangible business value.
• Stay abreast of the latest advancements in Google CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings.
• Drive the creation of innovative solutions and accelerators built on the Google CES platform, addressing complex customer experience challenges for our clients.
• Oversee the technical architecture and delivery excellence of Google CES implementations, ensuring high quality, scalability, and adherence to best practices.
• Foster a culture of continuous learning and innovation within the team, encouraging experimentation and the adoption of cutting-edge techniques.
• Recruit, mentor, and develop a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on Google CES.
• Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment.
• Develop and implement training programs to ensure the team possesses the necessary skills and certifications in Google CES technologies.
• Manage resource allocation, project prioritization, and operational efficiency within the practice.
• Client Engagement & Partnership:
• Act as a trusted advisor to clients, understanding their business challenges and translating them into effective Google CES solutions.
• Lead client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our Google CES offerings.
• Collaborate closely with TELUS Digital's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a significant asset.
• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally within a global consulting or professional services environment.
• Proven expertise and hands-on experience with Google Customer Engagement Services (formerly CCAI), including deep knowledge of:
• Demonstrated track record of successfully delivering large-scale AI/ML projects for enterprise clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify client needs, develop compelling value propositions, and drive revenue growth.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse internal and external stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate complex business challenges.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 - $165,000 USD

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WillowTree knows incredible talent comes from a