315 Guest Services jobs in Nokesville
Guest Services Representative
Posted 5 days ago
Job Viewed
Job Description
Job Descriptions
Guest Service Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest's complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Duties and Responsibilities:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Requisites
EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:
•Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
•Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
•Ability to speak effectively in English to customers and employees.
REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:
•Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
•Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
•Read and interpret business records and statistical reports.
COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. (NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.)
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
•Must be able to change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Major/Key Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Other Duties
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
Benefits
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative
MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
- Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Apply good judgment at all times.
- Manage problems, address and solve guest-related issues.
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Major / Key Job Duties:
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Other Duties:
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
Benefits:
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation:
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
Guest Services Rep Part
Posted 3 days ago
Job Viewed
Job Description
3 weeks ago Be among the first 25 applicants
Position Purpose And Summary
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Position Purpose And Summary
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative
Major / Key Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Pay ranges for the following states only
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52 Seniority level
- Seniority level Entry level
- Employment type Part-time
- Job function Other
- Industries Restaurants
Referrals increase your chances of interviewing at Extended Stay America by 2x
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#J-18808-LjbffrGuest Services Rep Part
Posted 5 days ago
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Major / Key Job Duties
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Other Duties
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
Benefits
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Pay ranges for the following states only:
California: $16.50 - $3.00
Colorado: 16.00 - 19.00
Illinois: 16.00 - 19.00
Minnesota: 16.00 - 19.00
New Jersey: 16.00 - 23.22
Washington: 16.66 - 21.10
Whitestone, NY: 19.17 - 20.52
Guest Services Rep Part
Posted 5 days ago
Job Viewed
Job Description
Extended Stay - JobID: 5001136993506 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>
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Guest Services Representative - Tru by Hilton (Manassas, VA)
Posted 5 days ago
Job Viewed
Job Description
We are looking for aGuest Services Representative to join our team! Our ideal candidate has apassion for customer service, a positive attitude, and a desire tolearn and grow.
WHY WORK WITH US?
- Work-Life Balance
- Competitive Pay
- Paid Time Off
- Health Benefits
- Employee Discounts & Perks
- Provide great hospitality every time by going above and beyond guest expectations
- Greeting guests upon arrival and ensuring they feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages and processing guest payments
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
- Be available on weekends and holidays
Holladay Hospitality Group is an equal opportunity employer.
Please visit our careers page to see more job opportunities.