38 Healthcare Professionals jobs in Cary
Security Professional - Healthcare Site - Weekends
Posted 1 day ago
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Job Description
Security Professional - Healthcare Unarmed Patrol
Posted 6 days ago
Job Viewed
Job Description
Armed Security Professional - Healthcare Patrol
Posted 6 days ago
Job Viewed
Job Description
Security Professional - Healthcare Site - Weekends

Posted 11 days ago
Job Viewed
Job Description
As a **Security Professional - Healthcare Site - Weekends** in **Durham, NC** , you will serve and safeguard clients in a range of industries such as Healthcare and more .
Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a valued member of the Allied Universal team supporting a healthcare location, you will play a crucial role in access control, helping to maintain a secure and welcoming environment for all staff, patients, and visitors. Your responsibilities will include monitoring and controlling entry points, conducting routine patrols throughout the facility, and remaining highly visible to help deter potential security-related incidents. Your presence and professionalism will contribute to a positive experience for everyone onsite, as you provide exceptional customer service and clear communication. At Allied Universal, we are committed to putting people first, working collaboratively, and always acting with integrity. If you are passionate about making a difference in a dynamic healthcare setting and thrive in a team-oriented culture, we invite you to join us in delivering reliable and innovative security-related services.
**Position Type: Part Time**
**Pay Rate: $20.60 / Hour**
**Job Schedule:**
**Day** **Time**
Sat09:00 AM - 09:00 PM
Sun09:00 AM - 09:00 PM
**What You'll Do:**
+ Use our proprietary scheduling platform to claim open shifts at client sites
+ Support operations across a range of environments including commercial real estate, healthcare, and education
+ Receive site-specific training and guidance from experienced teams
+ Deliver consistent, professional security presence and customer service
+ Be ready to fill in at short notice when urgent needs arise
**Responsibilities:**
+ Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare environment.
+ Monitor and control access to the location, verifying identification and credentials of individuals entering and exiting as part of access control responsibilities.
+ Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
+ Conduct regular and random patrols throughout the facility and its perimeter to help to deter unauthorized activity and identify potential security-related concerns.
+ Document and report all security-related incidents, observations, and actions taken according to site protocols.
+ Communicate professionally with staff, visitors, and/or patients while upholding site-specific standards and expectations.
+ Collaborate with Allied Universal management and local law enforcement or emergency personnel when necessary.
**What We're Looking For:**
+ Availability across various days and shifts
+ Reliability and ability to adapt to different post assignments
+ A desire to gain broad experience and grow within the company
+ Interest in transitioning into full-time roles when available
**Minimum Requirements:**
+ Must have at least 1 year of security-related experience.
+ Must be at least 21 years of age.
+ Ability to lift more than 20 lbs is preferred.
+ Experience with access control and/or badge systems is preferred.
+ CPR and First Aid certification is preferred.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Why Join Us:**
+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
+ Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-North Carolina-Durham
**Job Category:** Security Officer, Weekend Security, Part Time Security
Armed Security Professional - Healthcare Patrol

Posted 11 days ago
Job Viewed
Job Description
As a **Security Professional - Armed Patrol** in **Durham, NC** , you will serve and safeguard clients in a range of industries such as Healthcare and more .
Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As an Armed Patrol Officer with Allied Universal at a healthcare location, you will play a vital role in helping to maintain a secure environment for patients, staff, and visitors. Your responsibilities will include conducting regular patrols throughout the facility, remaining visible to help deter potential security-related incidents, and responding promptly to any situations as they arise. In this armed post, you will be entrusted with upholding high standards of professionalism while providing outstanding customer service and clear communication. By fostering a welcoming atmosphere and assisting those who need guidance, you will contribute to a positive experience for everyone on site. At Allied Universal, we value teamwork, integrity, and a people-first approach, empowering you to make a meaningful impact each day.
**Position Type: Part Time**
**Pay Rate: $23.00 / Hour**
**Job Schedule:**
**Day** **Time**
Fri07:00 AM - 06:00 PM
Sat07:00 AM - 12:00 PM
**What You'll Do:**
+ Use our proprietary scheduling platform to claim open shifts at client sites
+ Support operations across a range of environments including commercial real estate, healthcare, and education
+ Receive site-specific training and guidance from experienced teams
+ Deliver consistent, professional security presence and customer service
+ Be ready to fill in at short notice when urgent needs arise
**Responsibilities:**
+ Provide customer service by carrying out security-related procedures, site-specific policies and/or emergency response activities as directed by Allied Universal.
+ Respond to incidents and critical situations in a calm, problem-solving manner to support the needs of the healthcare location.
+ Conduct regular and random patrols throughout the facility and around the perimeter to help to deter unauthorized activity and promote a secure environment.
+ Monitor access points and screen individuals entering or exiting the location, following established protocols.
+ Maintain detailed and accurate records of all activities, observations, and incidents as required by Allied Universal and site management.
+ Assist staff, visitors, and patients with directions and general information while maintaining a professional presence.
+ Collaborate with local law enforcement and emergency responders as needed for incidents at the healthcare site.
+ Identify and report security-related hazards or unusual occurrences within the location to appropriate personnel.
**What We're Looking For:**
+ Availability across various days and shifts
+ Reliability and ability to adapt to different post assignments
+ A desire to gain broad experience and grow within the company
+ Interest in transitioning into full-time roles when available
**Minimum Requirements:**
+ Must possess an active Armed Guard Card or License.
+ Must be at least 21 years of age for armed roles.
+ Must possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Must participate in industry-specific security-related training programs.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
+ Experience with customer service, access control or badge systems, and comfort using a computer or tablet is preferred.
+ Possess a high school diploma or equivalent.
**Why Join Us:**
+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
+ Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-North Carolina-Durham
**Job Category:** Security Officer, Armed Security, Part Time Security
Biostatistician-Healthcare Research
Posted 4 days ago
Job Viewed
Job Description
**Locations:** This role requires associates to be in-office **1-2** days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
_PLEASE NOTE: This position is not eligible for current or future VISA sponsorship._
The **Biostatistician-Healthcare Research** is responsible for developing and implementing clinical prediction models, experimental design, program evaluation and effectiveness methodologies, and statistical sampling for health plan functions. Performs substantive statistical analyses and reporting to improve company competitiveness, market share, operations, and profitability.
**How you will make an Impact:**
+ Serves as a statistical subject matter resource on Carelon Research's integrated healthcare database.
+ Uses pharmacoepidemiologic methods to assess the safety and effectiveness of drugs and other biologic interventions.
+ Uses a large claims database to conduct studies which focus on improving health outcomes.
+ Leads data management activities by developing programming requirement documents and/or using Instant Health Data (IHD)/SAS/R.
+ Supports the development of protocols, statistical analysis plans (SAPs), uptake monitoring reports, final reports, and publications.
+ Supports the development of protocols, SAPs, tables, figures, and listings (TFLs), and timelines.
+ Leads data analysis activities (e.g. comparative safety and effectiveness analyses, validation, adherence, natural history, and drug utilization studies) following protocol/statistical analysis plan (SAP) development.
+ Creates tables, figures, and other report and publication materials.
+ Articulates methods, progress, and results to study team.
+ Performs quality control to ensure integrity of analysis.
+ Participates in process and/or scientific initiatives.
+ Develops and implements predictive models using artificial intelligence/machine learning methods
+ Responds to and manages ad hoc client requests to ensure accurate, in-depth results/data are delivered in a timely manner.
+ Develops and implements prediction models for member and provider-based interventions.
+ Conducts competitive analysis of risk stratification models and makes recommendations to management.
+ Designs and executes care management program evaluations.
+ Develops evaluation methodologies for measuring the effectiveness of clinical programs.
+ Researches and analyzes broadly defined business scenarios, trends, and patterns and develops recommendations for management.
+ Prepares results for presentation to internal/external clients
+ Presents research findings to management and clients.
**Minimum Requirements:**
Requires a MS in Biostatistics, Statistics or related field; 3 years healthcare and/or consumer data analysis experience; 2+ years experience in the development of predictive models; 3 years coding experience with SAS; 3 years experience manipulating and processing large multi-source datasets with SAS and SQL programming tools; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Experience conducting data management and analyses in claims databases highly preferred.
+ Experience using Panalgo's Instant Health Data (IHD) highly preferred.
+ Experience using SAS highly preferred.
+ Experience using R preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Security Professional - Healthcare Patrol Unarmed PT
Posted today
Job Viewed
Job Description
As a **Security Professional - Healthcare Patrol Unarmed PT** in **Durham, NC** , you will serve and safeguard clients in a range of industries such as Healthcare, and more.
Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Patrol Unarmed professional with Allied Universal in a healthcare location, you will monitor and patrol designated areas to help create a secure environment for staff, patients, and visitors. Your presence and routine patrols help to deter security-related incidents while providing outstanding customer service and communication. You will be part of a team that values agility, reliability, and innovation, always putting people first and acting with integrity. This role offers the opportunity to make a meaningful impact in a dynamic and caring environment.
**Position Type: Part Time**
**Pay Rate: $20.06 / Hour**
**Job Schedule:**
**Day** **Time**
Fri10:00 PM - 06:00 AM
Sat02:00 PM - 10:00 PM
**What You'll Do:**
+ Use our proprietary scheduling platform to claim open shifts at client sites
+ Support operations across a range of environments including commercial real estate, healthcare, and education
+ Receive site-specific training and guidance from experienced teams
+ Deliver consistent, professional security presence and customer service
+ Be ready to fill in at short notice when urgent needs arise
**Responsibilities:**
+ Provide customer service by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare environment.
+ Respond to incidents and critical situations in a calm, problem-solving manner, supporting the needs of staff, patients, and visitors.
+ Conduct regular and random patrols throughout the facility and its perimeter to help to deter unauthorized activity and support a secure environment.
+ Observe and report any unusual activity or potential hazards to the appropriate personnel.
+ Assist with access control, visitor management, and monitoring entrances and exits as required by site policies.
+ Support Allied Universal and client staff during emergencies by following established protocols and providing guidance as needed.
**What We're Looking For:**
+ Availability across various days and shifts
+ Reliability and ability to adapt to different post assignments
+ A desire to gain broad experience and grow within the company
+ Interest in transitioning into full-time roles when available
**Minimum Requirements:**
+ Must be at least 21 years of age.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Why Join Us:**
+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
+ Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-North Carolina-Durham
**Job Category:** Security Officer, Part Time Security
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Security Professional - Healthcare Patrol Full-Time
Posted 8 days ago
Job Viewed
Job Description
As a **Security Professional - Healthcare Patrol Full-Time** in **Durham, NC** , you will serve and safeguard clients in a range of industries such as Healthcare, and more.
As a Patrol Unarmed Officer with Allied Universal, you will be an important part of maintaining a secure environment at a healthcare location. Your role involves conducting routine patrols throughout the facility, remaining visible to help to deter security-related incidents, and providing a reassuring presence for staff, patients, and visitors. You will respond to incidents as needed, document your observations, and communicate clearly with both team members and those you assist. Delivering exceptional customer service is a key part of your responsibilities, as you support the well-being of everyone in the facility. At Allied Universal, we value teamwork, integrity, and a caring approach, making this an excellent opportunity for individuals who want to make a positive impact while growing their skills in a dynamic healthcare setting.
**Position Type: Full Time**
**Pay Rate: $20.06 / Hour**
**Job Schedule:**
**Day** **Time**
Wed03:00 PM - 11:00 PM
Thur03:00 PM - 11:00 PM
Fri03:00 PM - 11:00 PM
Sat03:00 PM - 11:00 PM
Sun03:00 PM - 11:00 PM
**What You'll Do:**
+ Use our proprietary scheduling platform to claim open shifts at client sites
+ Support operations across a range of environments including commercial real estate, healthcare, and education
+ Receive site-specific training and guidance from experienced teams
+ Deliver consistent, professional security presence and customer service
+ Be ready to fill in at short notice when urgent needs arise
**Responsibilities:**
+ Provide customer service by carrying out security-related procedures and site-specific policies at the healthcare location, including emergency response activities when appropriate.
+ Respond to incidents and critical situations in a calm, problem-solving manner, offering support to staff, patients, and visitors as needed.
+ Conduct regular and random patrols throughout the facility and around the perimeter to help to deter unauthorized activity and identify potential issues.
+ Observe and report any unusual activity, security-related hazards, or concerns to the appropriate personnel.
+ Collaborate with healthcare staff and Allied Universal team members to maintain a welcoming and secure environment for all individuals at the location.
**What We're Looking For:**
+ Availability across various days and shifts
+ Reliability and ability to adapt to different post assignments
+ A desire to gain broad experience and grow within the company
+ Interest in transitioning into full-time roles when available
**Minimum Requirements:**
+ Must be at least 21 years of age.
+ Customer service experience is preferred.
+ Comfortable using a computer or tablet is preferred.
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
+ Possess a high school diploma or equivalent.
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
+ A valid driver's license will be required for driving positions only.
**Why Join Us:**
+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
+ Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: .
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
**Job ID:**
**Location:** United States-North Carolina-Durham
**Job Category:** Security Officer
Senior Healthcare Data Specialist
Posted 5 days ago
Job Viewed
Job Description
Role Summary/Overview:
This senior-level position is pivotal in the end-to-end design, development, implementation, deployment, and maintenance of robust healthcare data collection and processing systems. These systems are intended for and support critical observational studies, including population health, disease monitoring, clinical trials, and health surveillance. The Senior Healthcare Data Specialist will champion and oversee the entire lifecycle of these systems, from conception to ongoing maintenance, with a primary emphasis on ensuring data integrity, quality, and adherence to U.S. healthcare standards. The goal is to deliver solutions that are well-architected, scalable, maintainable, and meet stakeholder needs. This role requires operating during U.S. East Coast business hours.
Key Responsibilities:
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Project Leadership & Solution Delivery: Lead and manage the full lifecycle of healthcare data system implementation projects, ensuring their completion on-time, on-budget, and in accordance with stakeholder requirements.
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Solution Design & Implementation: Design, develop, implement, and maintain well-architected, scalable, and maintainable solutions to address intricate and complex healthcare data challenges.
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Data Modeling, Analysis & Management:
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Conduct comprehensive data modeling, encompassing both relational and non-relational approaches.
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Perform data analysis to optimize data structures and integrity.
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Apply healthcare data models and standards (e.g., HL7 FHIR, OMOP) consistently and correctly.
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Accurately interpret, describe, convert, and integrate data from disparate, idiosyncratic, or custom data models into standardized formats.
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Ensure good data management practices for healthcare datasets intended for scientific use, maintaining data integrity, security, and HIPAA compliance.
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Technical Problem Solving & Expertise:
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Diagnose, troubleshoot, and resolve complex technical issues related to data systems to minimize disruptions, ensure data accuracy, and maintain system uptime.
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Stay current with and maintain knowledge of evolving healthcare data standards (e.g., HL7 FHIR, OMOP), models, and technologies, and drive their effective implementation.
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Documentation & Communication:
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Create, produce, and maintain comprehensive, clear, concise, and accurate technical and standard business documentation for all processes, procedures, system designs, and solutions to facilitate clarity, reproducibility, and effective knowledge transfer. This includes process flow diagrams, workflow diagrams, sequence diagrams, state flow diagrams, and Entity-Relationship Diagrams (ERDs).
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Effectively communicate complex technical information to diverse audiences, including cross-functional teams, external stakeholders, customers, and senior leadership, managing expectations appropriately.
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Collaboration & Integration: Work closely and collaborate effectively with cross-functional teams and external stakeholders to ensure the seamless integration of healthcare data solutions.
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Mentorship: Train and mentor junior team members to enhance overall team capabilities.
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Operational Alignment: Work in alignment with U.S. East Coast business hours.
Required Qualifications:
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Education & Experience:
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Bachelor's degree in Health Informatics, Computer Science, or a related field (or equivalent experience).
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7+ years of hands-on experience in implementing healthcare data collection and processing systems.
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Healthcare Data Expertise:
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Proficiency and expertise in data modeling (relational and non-relational) and applying various healthcare data models (e.g., HL7 FHIR, OMOP) to solve practical problems.
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In-depth knowledge and practical application of healthcare data standards, particularly HL7 (especially FHIR).
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Proven ability to work with, describe, convert, and integrate idiosyncratic or custom data models into standard formats.
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Technical & Analytical Acumen:
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Proven ability to independently troubleshoot and resolve complex technical problems in healthcare data systems and integration.
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Strong analytical and problem-solving skills, with a focus on healthcare data challenges.
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Proficiency with distributed version control systems, preferably Git, for collaborative development and documentation.
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Communication & Project Management Skills:
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Excellent written and verbal communication skills, capable of explaining complex technical healthcare data concepts clearly and concisely to both technical and non-technical audiences, including senior leadership and customers (including VP and Executive Director levels).
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Ability to work independently, manage multiple priorities, and drive projects to successful completion in the context of healthcare data projects.
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Skilled in rapidly producing clear, concise, and accurate standard business documentation and various diagram types (e.g., ERDs, flowcharts, sequence diagrams), understanding the appropriate use for each and the ability to use a combination of multiple diagram types to describe complex business processes accurately and comprehensively.
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Healthcare Domain Knowledge:
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Familiarity with the U.S. healthcare system, including its data structures, standards, and key initiatives.
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Experience with data management requirements and considerations for human subjects research, especially longitudinal studies.
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Knowledge of good data management practices for scientific datasets (ensuring integrity, security, and HIPAA compliance).
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Adaptability & Learning:
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Demonstrated ability to quickly learn and master new, highly detailed, domain-specific knowledge (e.g., Quality Payment Program) and apply it to implementation projects, becoming a subject matter expert on regularly changing programs.
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Operational Requirement: Ability to work aligned with U.S. East Coast business hours.
Preferred Qualifications:
-
Advanced Education & Experience:
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Master's degree in Health Informatics or a related field.
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10+ years of experience in implementing healthcare data collection and processing systems, particularly for observational studies.
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Standards Mastery: Advanced proficiency and mastery in the use of FHIR and other healthcare data standards.
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Coding Systems: Familiarity with healthcare coding systems (e.g., SNOMED, ICD, LOINC).
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Technical Skills: Demonstrable experience with scripting languages (e.g., Python, R, SAS) and query languages (e.g., SQL) to deliver project outcomes.
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Certifications: Relevant certifications in healthcare data standards or technologies (e.g., FHIR certification).
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Domain Experience: Experience in human subjects research, clinical research, public health, or related fields.
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
The potential base pay range for this role, when annualized, is $84,600.00 - $211,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Healthcare Customer Service Specialist
Posted today
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Job Description
Exciting Career Opportunity with Avance Care!
Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.
Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.
As a Customer Service Specialist , you’ll be responsible for providing high-quality support and assistance to patients, providers, and internal departments. In addition to serving as the point of contact for all Revenue Cycle inquires, complaints, and service requests. In addition, to enhancing patient’s experience and satisfaction. This role will also contribute to the organization’s financial health by ensuring that patient’s issues and concerns are resolved promptly, and billing inquiries are addressed efficiently.
- This is a full-time hybrid role involving 8 hours weekday shifts with no weekends schedule.
- We operate in a busy, fast-paced environment , and we seek a candidate who thrives under such conditions.
- We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Selected Responsibilities:
- Answer inbound calls and respond to emails or actions and telephone encounters related to patient billing, payment processing, and insurance inquiries within the designated timeframes.
- Address patient and practice complaints with empathy and professionalism, ensuring timely and satisfactory resolutions.
- Collaborate with the denial management team to manage patient inquiries related to denied claims and billing adjustments.
- Manage the patient refund process, ensuring timely and accurate issuance of refunds for overpayments or resolved billing disputes.
- Monitor and track key assigned performance metrics such as first-call resolution, average response time, average handle time, and patient satisfaction scores.
- Collaborate with billing, coding, and denial management teams to resolve complex issues that impact patient satisfaction and financial outcomes.
Candidates should have a High School Diploma, but an associate, or bachelor’s degree in business, healthcare administration, or related field preferred. Along with 2, or more years of related customer service experienice , preferably in a healthcare setting.
Other Priorities:
- Strong verbal and written communication
- Knowledge of medical billing, insurance, and healthcare terminology is preferred
- Ability to work under pressure and meet tight deadlines
- High attention to detail and accuracy in work
- Technical aptitude or proficiency in job-specific software/systems
If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.
Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.