4 Healthcare jobs in New Castle
Senior Field Solution Architect - Healthcare
Posted 3 days ago
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Senior Field Solution Architect - Healthcare Join to apply for the Senior Field Solution Architect - Healthcare role at CDW Senior Field Solution Architect - Healthcare 5 days ago Be among the first 25 applicants Join to apply for the Senior Field Solution Architect - Healthcare role at CDW Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary: The Senior Field Solution Architect (FSA) role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams to plan and organize sales strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and define actions to be performed in the sales cycle timeframe. The Senior FSA is a field-based technical presales role. They are expected to spend the majority of their time onsite at CDW customer locations in their local markets. The Senior FSA develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Senior FSA is expected to be subject matter expert in multiple families of solutions. The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team. What you will do: Technology Leadership: Is a passionate learner who demonstrates continuous learning by proactively expanding technical depth in products, solutions, and services. If pertinent, achieves certifications in advanced technologies for CDW's Partner Certification Requirements. Operates with the perspective and insight that business needs, not just technology, establish the limits on what can be achieved. Designs technical solutions using standard approaches, considering the customer’s infrastructure limitations and opportunities; analyzes, interprets, and presents assessment results. Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort. Uses team tools, templates, resources, and processes for maximum efficiency, productivity, consistency, and high quality execution. Provides feedback to technology leaders where opportunities exist to improve offerings, design, and delivery execution. Conducts technology/solutions training for CDW audiences (e.g., Sales, Inside Solution Architects), using developed material. Contributes to the team’s knowledge base and readily shares knowledge with other FSAs, Inside Solution Architects, and Sales. Assists new team members by answering questions and sharing expertise on the tools of the job. Assists new hires by answering questions and sharing information. Sales: Follows up on implemented solutions and identifies new opportunities that complement the work that was completed. Researches and reviews customer profile information; applies knowledge of the vertical to develop customer intimacy prior to sales calls and/or strategy sessions. Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyses the most cost-effective approach for the customer (e.g., renew the contract or purchase new equipment and contract.) Uses various tools to calculate the Total Cost of Ownership and/or Return on Investment and explains to customers and Sales the business value of a solution and its benefits. Articulates to customers the Practice’s value proposition; articulates audience-centric version of the value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities for CDW. Guides (compares and contrasts) customers in their decision making within CDW Tier 1 Partners Technologies/Solutions (EMC vs. NetApp, EMC vs. IBM); influences, guides and partners with customers to develop their IT strategy. Plans and executes events in territory by replicating plans from other successful events; secures funding to support CDW customer events; drives attendance to sponsored events. Leads business-focused technology solution presentations at CDW, Customer, and Partner events and meetings in your territory. Uses technology assessments and demos as a sales tool for furthering sales opportunities; identifies cross sell-and/or up-sell opportunities for an engagement, equips/assists FSAs and Sales to pursue it. Collaborates with Partners, Inside Solution Architects (ISA) and Account Executives (AE) to drive mapped opportunities; fine tunes strategies and approaches to achieve greater sales results. Operates in a regular cadence with multiple partners to educate, plan, and execute on joint strategies in collaboration with multiple stakeholders (ISA, AE, Sales Managers, Field Sales); understands partner alignment in geography and leads customer opportunity mapping exercises; coordinates on-site partner visits. Develops a detailed and ambitious Territory Plan in collaboration with Partners, AEs, and ISAs and uses it to manage their business. Understands profit margin and how to increase profitability; works cooperatively with field sales to ensure healthy profitability. Leverages and maximizes partner pricing, partner registration programs, incentive programs, and special pricing, to win business and ensure healthy profitability, provides input on pricing to Account Managers, Field Sales, FSAs, and Partners to increase margin and deal size and position CDW for future opportunities; negotiates pricing with Partners. Produces marketing-type documents and materials (e.g., presentation) to customer in territory. Sales Support: Responds to questions about partner registrations, associated registration issues, and customer engagement history. Prioritizes time spent on opportunities based on potential return on investment. Produces Bills of Materials, including product maintenance; writes Statements of Work (including work estimates), RFPs, RFIs, and proposal content. Maintains pre-sales pipeline data, develops plans, and takes actions to move opportunities to closure. What we expect of you: Bachelor’s Degree or equivalent experience Four-year minimum technical pre-sales or technical architecting experience Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training Proven project management skills Proficient in Microsoft office applications Proven success and experience selling technologies solutions and services Knowledge and proven success of engaging and working with sales teams Ability to execute on territory goals and metrics Ability to adapt and change to the business needs of the practice and team coverage model Strong interpersonal and presentation skills, including consulting skills Strong oral and written communication skills Strong passion for learning and teaching others Motivated and self-starting Ability to think creatively and come up with proactive ideas that will increase sales Strong problem-solving skills Must be able to communicate effectively and in a constructive manner with management, peers and coworkers Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. Obtain and maintain relevant industry standard certifications Extensive knowledge of hybrid infrastructure solutions that include three (3) tier architectures and hyperconverged architecture along with associated cloud components Cemer, Epic and Meditech knowledge preferred Three (3) years either in a Healthcare environment or consulting with healthcare providers Pay range: $79,000.00 – $30,000.00, depending on experience and skill set Annual bonus target of 20% - 30% range subject to terms and conditions of plan Benefits overview: Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CDW by 2x Get notified about new Senior Solutions Architect jobs in Pennsylvania, United States . 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Senior Client Services Specialist (Healthcare)
Posted 1 day ago
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Job Description
GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here!
Join the GBS Corp. Implementation Specialist team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.
About GBS Corp:
Industry Leading Training: We are committed to learning and development. We grow leaders!
Competitive and Comprehensive Benefits: Medical, Dental, Vision
Employer Paid Life and Disability
Generous Company Paid Retirement Plan
Cash Profit-Sharing
Wellness Program
9-10 Paid Holidays
POSITION SUMMARY
Provide service, support and minor training to GBS Clients for vertical products, associated applications and minor hardware related issues. Service is accomplished by utilizing voice communications, web access and potential for on-site assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Deliver expert knowledge and service assistance on GBS vertical product offerings, Microsoft operating systems, databases and utilities to GBS Clients in an efficient and responsive manner. Areas of expected knowledge include (but are not limited to):
- Microsoft SQL fundamentals (scripting, stored procedures, NextGen tables).
- NextGen Applications (EPM, EHR, Document Management, Optical management and ancillary products).
- NextGen (Fax Manager, ePrescribing, Offline Document Processor, TemplateDocument Builder)
- Electronic ClaimRemittance Solutions.
- Various Electronic Statement Solutions.
- Maintain a consistent and dedicated effort to learning updates and enhancements of vertical products and associated applications.
- Perform the triage of incoming service requests from our Clients through the defined processes for our Triage Team.
- Suggest and deliver ideas, concepts, strategies and programs that will make GBS a better support and service company.
- Provide remote service and diagnostic assistance through web access.
- Submit ideas and suggestions for the GBS management to promote company image and improve Client communications, as required.
- Adhere to all company policies and procedures as documented and delivered.
- Generate revenue through the sale of time and material services and ancillary sales of vertical products, as required.
- Communicate with Clients on all activity on a regular basis.
- Keep accurate, timely and thorough Client documentation.
- Meet with management to keep others informed of account status, ongoing issues, opportunities and potential issues which may cause a negative impact to GBS and its Clients.
- Develop and maintain a professional relationship with Clients.
- Coordinate vendors performing warranty and maintenance functions.
- Participate as needed in Client reviews and meetings.
- Process billable charges, as required.
- Create documentation for Clients on issue resolution and publish documentation for internal use.
- Perform updates and installation of vertical products, as required.
- If assigned, coordinate creation and publishing of monthly schedules for the Healthcare Solutions Client Service representatives for daily and after 5:00pm schedules.
- Mentor and coach junior members of the Client Service Team.
- Perform other duties as assigned and/or assume additional responsibilities as required.
- Two years business experience in Client Service or equivalent business experience.
- Good communication skills including verbal, written, interpersonal and listening.
- Good organizational and planning skills.
- Logical business judgment combined with good decision making skills.
- Working knowledge of operating systems used in vertical.
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook, and Access).
- Working knowledge of general office equipment.
- Working knowledge of PC's, printers, scanners, networks, etc.
- Preferred knowledge of databases, reporting tools, etc.
- Preferred sales experience.
- Periodic travel availability (as required).
- Strong Client and co-worker relationship and rapport skills.
- TEAM player attitude and the ability to positively interact with co-workers at all levels of an organization.
SUPERVISORY RESPONSIBILITIES
Does this job have supervisory responsibilities? No.
Are there subordinate supervisors reporting to this job? No.
Are there other non-supervisory employees who report directly to this job? No.
Get to Know Us
Since our founding in 1971, GBS has understood the value of identifying and investing in technologies that change and improve the dynamics of how our customers do business. From developing feature-rich software solutions to deploying advanced print and marketing services and solutions using multi-million-dollar equipment, GBS is always engaged in upgrading its technology capital because we know how high-tech can translate to high productivity. Across every one of our diverse product and service platforms, we innovate increased productivity for our customers.
At employee-owned GBS, our culture is one that values people, their commitment to meeting customers' needs and the expertise that enables them to do this successfully. In sum, we are America's Productivity Partner because GBS is the home of AMERICA'S PRODUCTIVITY PEOPLE. Depth of industry experience, cross-discipline knowledge and often career longevity and company loyalty equip our team members to achieve consistently high levels of execution on behalf of our customers.
GBS Corp is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS Corp is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
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