11,629 Help Desk Support Specialist jobs in the United States

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

We’re on the hunt for a tech-savvy, customer-obsessed Help Desk Support Specialist who thrives in fast-paced, fully remote environments. If you're a natural troubleshooter, enjoy solving real-world tech issues, and know your way around remote desktop tools like a pro — this role is your sweet spot.

You’ll be the first line of IT support for internal teams and/or external customers, delivering lightning-fast solutions with empathy, clarity, and efficiency.

• Respond to incoming support tickets via email, chat, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, and network issues on Windows/macOS environments.
• Remotely troubleshoot user problems using tools like TeamViewer, AnyDesk, or RDP.
• Document issues, solutions, and best practices in the knowledge base.
• Escalate complex issues to Tier 2/3 or other internal teams as needed.
• Maintain strong SLAs and deliver exceptional customer satisfaction scores.
• Contribute ideas to improve systems, workflows, and user experience.

• 1–3 years of IT support or help desk experience (Tier 1 or Tier 2).
• Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.
• Excellent communication skills — clear, calm, and human.
• Comfortable using ticketing platforms (Zendesk, Freshdesk, Jira Service Desk, etc.).
• Remote troubleshooting experience is a must.
• Self-starter with great time management — we won’t micromanage you.
• Bonus: Certifications (CompTIA A+, ITIL, Microsoft) are a big plus.

• 100% Remote Forever
• Flexible schedule — work-life balance actually means something here
• Laptop & Tech Setup Provided
• Learning Stipend & Certification Support
• Health Benefits + Paid Time Off
• Collaborative, global team with an inclusive culture

Click Apply Now and tell us why you're the perfect fit. Even if you don’t meet every single qualification, we’d still love to hear from you — especially if you’re passionate about tech and support.

As a Unit Level Intelligence (ULI) Toolkit Help Desk Support Specialist, you will serve as a direct point of contact for customers to support all Information Technology (IT) functions. You will be responsible for troubleshooting customer applications, hardware, network, and related performance issues. Establish and maintain data in the IT Service Management Database; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.

Provide account management ensuring currency and accuracy of all user and computer accounts

Assume responsibility for incident, problem, and service request resolution

Proactively monitor calls, incidents, and service request workflows, processes, and queues to quickly identify and address issues that will impact the delivery or quality of services to users

Ensure maximum availability, security, and reliability of IT operations will be provided

Draft, edit, maintain, and provide input to local Standard Operating Procedures (SOP)

Identify, document, track, and examine customer reported issues in a Ticketing System to ensure timely resolutions

Troubleshoot customer application, hardware, network, and related performance issues

Prepare, test, and implement scripts to simplify system tasks for local use

Perform system backup and recovery utilizing network backup software

Provide test and evaluation support for new technology and prepare the reports detailing the results of the test and evaluation including specific recommendations

Ensure certification requirements are met IAW DoD 8140 .01-M Information Assurance Technical (IAT) II

Contact customers to provide detailed instructions or status updates to ensure satisfactory situational awareness

Manage multiple issues simultaneously in a fast-paced environment

Collect feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience

Write technical instructions, procedures for customers

Respond to telephone calls, e-mail correspondence, and service requests for technical support related to supported networks, systems, and services

Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems

Create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained

Monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies

Apply fixes and patches as needed, or as directed

Required:

Active DOD Secret security clearance.

Bachelor's degree in a technical discipline from an accredited college or university is required and 2-5 years of relatable experience. Additional Network Administration experience may be substituted for a bachelor's degree.

Strong customer service and time management skills.

Excellent communication and problem-solving skills.

Creative thinking skills.

Desired:

CompTIA Security.

Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.

Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.

Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless. So is ours. Learn more about CACI here.

The proposed salary range for this position is: $49,200 - $100,900

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
• Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
• Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
• Ensures the timely process through which problems are controlled.
• Problem recognition, research, isolation, resolution, and follow-up steps.
• Supports end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

• Direct Relative Experience Required
  • Junior Level: 1-2 Years
  • Intermediate: 3-5 Years
  • Senior Level: 5+ Years
• High School Diploma, or related discipline
• Certifications (Must possess one of the following):
  • CompTIA A+ CE
  • CompTIA Network + CE
  • Systems Security Certified Practitioner (SSCP)
  • CCNA-Security
• Clearance: At minimum Secret level clearance required to start on contract

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player.

In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware.

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The duties of the Help Desk Support Specialist position include, but are not limited to the following:
-Provide local and telephone technical support to over 1000 end users
-Utilize the Connectwise ticketing system
-Deploy computers and peripherals (computers, monitors, printers, etc.)
-Install software packages on PC's and Laptops
-Upgrade hardware on PC's & Laptops
-Troubleshoot software applications
-Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
-Manage document library and inventory of assets
-Support senior engineers

Qualifications:
-Preferred Bachelors or Associates degree/or equivalent experience

Physical Requirements:
-Ability to lift and carry up to 75 lbs

Required Skills:
-1 year Experience with Microsoft Windows 7/8/10
-1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
-1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
-Knowledge of basic Microsoft Windows Server 2008/2012
-Knowledge of basic TCP/IP Networking
-Knowledge of Office365
-Knowledge of ticketing systems (Connectwise a huge plus)
-Troubleshooting experience with Printers/Scanners
-Understanding of Internet applications IE, Firefox, HTML and Internet protocols
-Reliable, enthusiastic individual with great phone etiquette
-Professional appearance and behavior, including punctuality
-Excellent written and oral communication skills
-Hungry desire to succeed and vastly improve IT skills
-Ability to work unsupervised and make good use of free time when no help desk is needed

Preferred Skills:
-Apple Mac OSX experience a plus
-4-year degree in IT/CS a plus

Compensation:
You will learn an immense number of things at our company. You will be trained on the latest and greatest technologies and be exposed to many new challenges.

Your skills will be tested. Background will be checked. Drug testing may be requested.

Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position.
Passionate and forward thinking group of IT professionals
EOE
Ideal candidate will live close to the downtown Chicago
Please, no recruiters.

**posting will be deleted only once the position has been filed. if posting still up, job still available**

Job Summary:

Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.

Key Responsibilities:
• Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
• User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
• Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.
• Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.
• Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.
• Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.
• Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
• Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.

Qualifications
• Proven experience in a Service Desk or IT support role.
• Required 2 years of technical support experience.
• Proficiency in using ServiceNow for incident and request management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and technical troubleshooting skills.
• Ability to work effectively in a high-demand environment with challenging users.
• Commitment to maintaining a high level of customer satisfaction.

Preferred Qualifications
• Previous experience in a similar Service Desk or support and problem resolution role.
• Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role.
• Familiarity with remote support tools and techniques
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

• Serves as the primary escalation point forincoming queries and technical issues.
• Manages and/or assigns projects and tasks toother team members as appropriate
• dvises, collaborates and assists businessunits with system enhancements and modifications
• Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
• Effectively provides user support over thephone, in person, and via remote tools.
• Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
• ssists users with information security andprivacy questions; provides directions for the correct action.
• Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
• Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to- date, and operational.
• Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
• Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
• May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
• Creates user support documentation and instructions.
• Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
• This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

• Minimum of 2-3 years of IT technical support
• Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
• Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
• Willing to work off-hours and weekends whenrequired for projects or emergency support.
• Experience installing, configuring, andsupporting network printers and audio/visual equipment
• Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
• isstrongly preferred)
• Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
• Strong team leadership, time management, andcoaching and mentoring skills
• Excellent customer service and communicationskills are a must.
• Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
• Providing fault analysis to customers' coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite. 765622

1. Responds to end-user requests for technical assistance by phone, email, or ticketing system.
2. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
3. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
4. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
5. Escalates problems to appropriate levels or teams to achieve issue resolution.
6. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
7. A desire to work with all IT function areas including desktops, networks, and servers.

1. Microsoft 365 Administration
2. Microsoft Active Directory / Entra ID
3. Atlassian Suite
4. Salesforce

1. At least 2-5 years' applicable experience.
2. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.

1. Must be able to sit/stand for long periods of time.
2. Required use of standard office equipment including laptop, phone, copier, etc.
3. Typical office environment.
4. Must be able to walk through the factory environment safely.

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg. This is a full-time position.

Assist users with domain, user account, and software account setup and troubleshooting.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
• Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
• Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
• Install, set up, maintain, and troubleshoot desktop/laptop computers for end users.
• Assist in software patching and system updates to maintain security and functionality.
• Support server environments and network infrastructure as directed by senior IT staff.
• Coordinate with vendors to resolve hardware and software issues.
• Provide basic training to users on system functionality, security best practices, and troubleshooting methods.
• Assist in deploying and maintaining user applications and network services.

1+ years experience in IT support, troubleshooting, and IT operations. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations training desired. Basic knowledge of Windows operating systems, network configurations, and user account management. Experience setting up and troubleshooting user accounts, software applications, and peripheral devices. Able to replace and configure computer components such as memory, keyboards, and motherboards. Strong customer service skills with the ability to communicate technical issues to non-technical users. Familiar with Army IT security policies, Active Directory, and basic network troubleshooting techniques. Experience using ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled